Chapter 13 communication with others

1. Chapter: 13

2. Objectives Recognize many ways you communicate with others Evaluate the importance of good listening skills Judge the importance of communicating a positive image of yourself Identify five levels of communication Describe assertive behavior and its effect on communication Analyze communication skills that work well with parents Describe group behaviors that involve violence Recognize sexual harassment if it occurs

3. Levels of Communication SPV Superficial Communication making up the majority of our communication. Talking about the Personal weather, home, school, food, et Communication involving c. opening up and talking about feelings, beliefs and opinions that mean something to you. Validating Communication reinforcing peoples feelings about themselves.

4. Levels of Communication Questions 1. 2. 3. 4. 5. 6. Can a relationship remain stable for an extended period of time if they communicate in a superficial state? Why? Which levels of communication must a relationship strive for in order to grow? Why? Which was more difficult to share in group? Events, Influences, Personal qualities, Compliments. Why? What are some reactions that occurred in your group? Explain why these occurred. Why is it more difficult to share personal qualities and compliments. Why would you communicate superficially?

5. Reasons for keeping Communication Superficial: I may be hurt. I dont want to hurt their feelings. They will misinterpret what I say. They wont be receptive It will put our relationship at risk. I will be out on a limb and wont be supported. http://www.mnadr.state.mn.us/workplace/pdf/Keepcomm.pdf

6. What Validation Is To validate someone's feelings is first to accept someone's feelings. Next, it is to understand them, and finally it is to nurture them.

7. Basic Steps to Validation Acknowledging the other person's feelings Identifying the feelings Offering to listen Helping them label the feelings Being there for them; remaining present physically and emotionally Feeling patient Feeling accepting and non-judgmental

8. Example of Validating I hear you. That hurts That's not good Wow, that's a lot to deal with I would feel the same way. (I would be sad/hurt/angry/jealous, etc. too) That is sad. That sounds discouraging. That sounds like it would really hurt That must really hurt. I know just what you mean. I would feel the same way. I can understand how you feel. It sounds like you are really feeling ____. It sounds like is really important to you.

9. Conflict 1. to come into collision or disagreement; be contradictory, at variance, or in opposition; clash: 2. to fight or contend; do battle. 3. a fight, battle, or struggle, esp. a prolonged struggle; strife. 4. controversy; quarrel: conflicts between parties. 5. discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas. 6. a striking together; collision.

10. Terms to Know Communication any means by which you share a message with another person Verbal Communication use words to send or receive a message Body Language A form of nonverbal communication

11. Terms to Know Cont. Non-verbal Communication use factors other than words ex. Gestures, facial expressions, eye contact, and body movements Active Listening Type of listening in which a person indicates to the sender that a message has been heard and encourages further communication

12. Terms to Know Cont. Feedback Communicating to the other person how you feel about what was said Passive listening Taking in the words and offers no sign of hearing or understanding Empathy Process of seeing things from another persons view

13. Terms to Know Cont. Assertive To express your feelings directly Cliques - A narrow, exclusive group of people held together by common interests Mediator Third party that helps resolve conflicts

14. Terms to Know Cont. Hazing A social groups intentional infliction of physical and emotional abuse Bullying Refers to infliction of physical, verbal, or emotional abuse

15. Terms to Know Cont. Conflict Resolution A form of meditation that solves disagreements in a positive way. Sexual Harassment Unwelcome sexual advances, requests for sexual favors for other verbal or physical conduct of sexual nature.

16. Levels of Communication Level Five Little conversation weakest level Often referred to as clich Level Four Draw out very little from other or yourself Not interested in conversation

17. Levels of Communication Level Three Engage in conversation Willingness in this level is to share your ideas and judgments with others Carefully restrict ideas until you know what others reactions will be.

18. Levels of Communication Level Two Become increasingly open to others and expose feelings and emotions Strong desire to tell how you feel in being completely honest Do not judge others around you

19. Levels of Communication Level One Completely open and honest with others Have courage to reveal deepest thoughts and feelings to others Want to know and understand what another person is feeling and why

20. Motivator Hammer Communication or Often we really communicate destructively and constructively with people we are surrounded with. Whole days can be ruined because of destructive communication. Put down take 14 positive remarks to erase.

21. Hammer of Communication THE CLAW IS LIKE DESTRUCTIVE COMMUNICATION. THE SHANK IS LIKE NON-VERBAL COMMUNICATION: It is sharp and dangerous and is used to destroy and tear down relationships. It is strong and can be used to support construction or destruction. THE HANDLE OF THE HAMMER IS LIKE US IT IS THE DRIVING FORCE. We are in control of our communication and choose to use it in a constructive or destructive manner. THE HEAD IS LIKE CONSTRUCTIVE COMMUNICATION. It is smooth and rounded and is used to build and help put things together.

22. What is an I-Message? Not accusing are not belittling Use these to take responsibility for how you feel These messages are less threatening and help keep lines of communication open

23. What is a You-Message? Often used but more negative than an Imessage Creates confrontation when you do not mean to Accusing and belittling

24. What is a We-Statement? Offers a further step in improving communication particularly in families These indicate the problem existing in a group or relationship Minimize individualistic aspects of a problem and emphasize togetherness

25. Results of Win-Win Solutions More creative in Thinking up solutions Take more responsibility for helping everyone have needs met Feeling of mutual respect Love grows deeper with every conflict resolved.

26. Cliques Often put pressure on teens to pretend they are something they are not Provide support and security Give teens an identity

27. Hazing Involves humiliation or physical distress Teens with high selfesteem see hazing for what it is, hostile people feel they have power over others

28. Bullying Form of violence including theft, staling money, harsh pranks, and imposed territorial bases Target people who seem weaker or smaller than their self

29. Gangs Network of people that are involved in criminal activity and violence Gangs are formed for a sense of belonging and protection

30. A Little Respect Goes A Long Way

Chapter 13 communication with others

Health & Medicine

communication

destructive

verbal communication

communication

verbal

people

physical

hammer