Chapter 12

For internal circulation of BSNL only

E2-E3

MANAGEMENT

ERP

WELCOME

• This is a presentation for the E2-E3 Management

Module for the Topic: ERP

• Eligibility: Those who have got the Upgradation to from

E2 to E3.

• This presentation is last updated on 21-3-2011.

• You can also visit the Digital library of BSNL to see this

topic.



AGENDA

What is ERP?

Why ERP in BSNL?

ERP Implementation approach

ERP Implementation team structure

ERP stands for Enterprise Resource Planning. ERP is a system to

integrate the data and processes of an organization into one single

system. This is achieved by using ERP software in client/server

architecture. Leading ERP softwares are :

1. SAP

2. Oracle

3. Microsoft Dynamics

Software Solution Provider (SSP) for ERP in BSNL is SAP through

M/s HCL Infosystems Ltd.

What is ERP?


Why ERP in BSNL?


BSNL presently uses many independent systems with no communication

across them such as HRMS, MIS, Accounting packages etc. In order to

make all processes uniform and to integrate them through out BSNL, ERP

is the only solution. Advantages of ERP in BSNL will be as following :

- Improvement in the information flow.

- Standardization of various processes.

- Better and timely inputs for better decision making

- Single source of truth.

- Better inventory management.

- Faster implementation of plans and projects.

- Enable BSNL’s vision “To become the largest telecom service provider in

Asia”

- Driving operational excellence across the company through process

standardization etc.

Current Status


One of the seven POC locations, Telecom Factory Mumbai ERP has gone live.

In other POC locations implementation is in advanced stages.

M/s HCL Infosystems Ltd is conducting train the trainer program at ALTTC

Ghaziabad, BRBRAITT Jabalpur, NATFM Hyderabad, and RTTC Nagpur.

For more information visit ERP portal though BSNL CO intranet which is

available through URL http://www.intranet.bsnl.co.in

http://www.intranet.bsnl.co.in/

ERP – Implementation Approach


NIT for Turn Key Implementation of ERP system in BSNL was published on 13th March

2008 vide Tender No. : ITPC/MM/ERP/2007-08

The tender was won by M/s HCL infosystems Ltd and purchase order for POC (Proof of

Concept) completion has been placed on 23rd May 2009 on M/s HCL Infosystems Ltd.

The ERP Project was kicked off on 8th June 2009 by Shri Kuldeep Goyal CMD BSNL.

M/s HCL Infosystems Ltd is implementing ERP in BSNL with the help of two partners

namely M/s SAP INDIA as ERP software solution provider (SSP) and M/s Ernst & Young

as Business Process Re-engineering (BPR) consultant.

(S.I.)

(SSP)

(BPR Consultant)


There are seven Proof of Concept Locations for BSNL ERP Project. These seven

locations covers almost every process running in BSNL countrywide such as

administration, training, production, planning, telecom services etc.

1. BSNL Corporate Office New Delhi BSNL CO

2. Advanced Level Telecom Training Centre Ghaziabad ALTTC

3. Maharashtra Telecom Circle, Mumbai MH

4. Karnataka Telecom Circle, Bangalore KTK

5. Western Telecom Project WTP

6. Southern Telecom Region, Chennai STR

7. Telecom Factory Mumbai TF Mumbai

Every POC location is having a nodal officer known as SPOC (Single Point of Contact).

Updated list of SPOC is available on ERP portal.



ZONE CIRCLE

SOUTH Andhra Pradesh, Chennai District, Tamilnadu,

Karnataka, Kerala

EAST Kolkata Telecom District, West Bengal Circle,

Orissa, Jharkhand, Bihar, Assam, North East-

I, North East-II, Andaman & Nichobar

WEST Maharashtra, Gujarat, Madhya Pradesh,

Chattisgarh.

NORTH Punjab Circle, UP-East, UP-West, Haryana,

Rajasthan, Himachal Pradesh, Uttarakhand,

Jammu & Kashmir

Test and Development Server at

Hyderabad

Disaster Recovery Site at Kolkata

ERP Development Center is at ALTTC

Ghaziabad


Modules in ERP


Initially BSNL opted for 11 modules for ERP implementation. Later on one more

module QM (Quality Management) has been added. These modules are :

1. FICO – Financial and Management Accounting

2. MM - Materials and inventory management including e-procurement.

3. PM - Plant / Equipment maintenance

4. PS - Project Systems

5. HCM - Human Capital Management

6. SD - Sales and distribution.

7. REM - Real estate management

8. PP/SCM – Production planning /supply chain management

9. BI - Business information system/ Business intelligence & analytics

10. SEM – Strategy Enterprise Management

11. EP – Enterprise portal

12. QM - Quality Management

Modules and team heads


No Name of the Module Name Of Team Head Designation

1 Finance and management accounting (FICO) Sh K.R.Tiwari GM(TP&FC)

2 Material and inventory management including e-procurement (MM) Sh Veer Kamal GM(MM)

3 Plant/Equipment Maintenance (PM) Sh P.K.Saha PGM(NWO)

4 Human Capital Management (HCM) Sh D.P.De GM(Estt.)

5 Sales & Distribution (SD) Sh. S.K.Seth GM(BPE)

6 Project Systems (PS) Sh K SudhakarGM(Core N/W

planning)

7 Real Estate & Telecom Infrastructure Management (REM) Sh. S.C. Mishra PGM(Civil)

8 Production Planning /Supply Chain Management (PP/SCM) Sh. R.P.Nigam GM(TF)

9 Business Information system / Business Intelligence & Analytic (BI) Sh. Rajvir Sharma GM(Co-ordination)

10 Enterprise Strategy Management (SEM) Sh. R.N.Padukone PGM(CP & M)

11 Enterprise Portal (EP) Sh. T.K.Sen CGM, ITPC, Pune

12 Quality Management (QM) Sh. Pramod Kumar Pande DGM (QA)

Core teams


Core team is a team consisting of BSNL officers for every module. Every module has its

own core team. This core team report to head of the module. Core teams are placed at

Development centre ALTTC Ghaziabad.

Core team has responsibilities like preparation and finalization of Business Blue Print

(BBP), System Requirement Specifications (SRS) documents, master data collection

and assisting in training activities.

Core team has to associate in configuring, validation and AT the ERP system as per the

SRS finalized by them.

Core teams are playing important role between system integrator (M/s HCL Infosystems)

and BSNL units. Core team members understand BSNL units and their terminology

better. They also understand its SAP equivalent terminology, so the core teams are

playing very important role in ERP implementation.

Core teams were involved in creation of some special patches written exclusively for

BSNL. There are some processes in BSNL for which SAP has no ready solution.

Therefore some patches were specially written for BSNL.

ERP Development Center


ERP Development Center is in ALTTC Ghaziabad campus. This ERP Development

center was inaugurated by Shri Kuldeep Goyal, CMD BSNL on 29th July 2010.

This is a place where core teams for all the modules of ERP work together.

At Development Center processes were discussed exhaustively during “to-be” phase

of ERP implementation. Currently core teams are working on a mammoth task of

master data collection and they are also associated with training activities with HCL

engineers.

ERP Project Flow


AS IS

B P R

(Business Process

Re-engineering)

B B P

(Business Blue Print)

Realization

Final Preparation

Go Live !

In “AS-IS” phase existing processes in BSNL

were captured as they are running in various

Units (without any modification) - nearly 450

different processes were identified by

M/s HCL infosystems Ltd.

Next step - Business Process Re-engineering

(BPR) was done by M/s Ernst & Young. They

were having list of “TO-BE” processes followed

by leading telecom companies of the world.

With senior management of BSNL the “GAP”

was analyzed and a final Business Blue Print

(BBP) came out for realization phase.

Here software solution provider (SSP)

M/s SAP INDIA started the work of mapping various

processes to ERP system. Alongwith this activity final

preparation also started i.e. master data collection,

power user training, end user training etc.


ERP Implementation team

Project

Sponsor

Steering

Committee

ITPC Module

1

Module

2

Module

12



PROJECT SPONSOR

Project Sponsors for BSNL ERP are –

• CMD & Board of directors, BSNL.

• CEO, HCL Infosystems

• VP, M/s SAP

• VP, M/s E&Y (BPR Management consultant)

KEY ROLE

• To drive the engagement and giving overall direction to the project team.

• Ensuring implementation meets set goals based on the best practices.

• Review of progress and timelines.

• Ensuring appropriate and adequate resources are assigned.

• Final authority to resolve project issue/ conflict resolution (if escalated).



Engagement – Project Sponsors

• Formal project review meetings at least once a month.

• Consultation by the project teams during the course of the project may be more in

the form of form informal meetings.

STEERING COMMITEE

Steering committee for BSNL ERP–

• BSNL : CMD, Director (O), Other functional directors, Executive Director (F),

PGM (ERP), CGM Gujarat, GM(IT)

• HCL Infosystem VP, Delivery Head

• M/s SAP Country Head Delivery, Project Manager

• Country Head, M/s E&Y (BPR Management consultant)



STEERING COMMITEE

Roles and responsibilities are –

• Review requirements, Scope and Implementation plans

• Review BSNL resource deployment.

• Approve Scope changes and /or schedules/ timelines.

• Approve changes in Business Policies resulting from SAP implementation.

• Take change management decisions

• Resolve cross functional issues and policy related issues.

• Review BSNL users’ roles / responsibilities post – SAP implemetation.



IT PROJECT CIRCLE

ITPC will act as a facilitator for ERP implementation in BSNL


• Install and commission and validate ERP Hardware and Software.

• Setup countrywide ERP user network extending to each and every location and

BSNL point of presence.

• Configuring the ERP system as per SRS (System requirement specifications)

• Co-ordinate activity of Data extraction, conversion to electronic format and

migration of data to ERP system in association with module teams.

• Training of the BSNL officials etc.

• Day to day operation and maintenance of ERP system and providing operation

support to BSNL staff.



Module Teams


• Finalization of SRS (System Requirement Specifications) document of their part.

• To carry out the BPR exercise with the help of SI and BPR management

consultant.

• To identify critical business for BPR and suggest new critical processes, work

flows, re-engineering and optimization of existing processes, to simplify, improve

and even speedup the work environment.

• To associate in configuring, validation and AT the ERP system as per the SRS

finalized by them.

• To associate with CGM ITPC in coordinating to electronic format and migration of

data to ERP system for their respective part.


Summary

• ERP stands for Enterprise Resource Planning.

• ERP in BSNL is implemented by M/s HCL Infosystems.

• M/s HCL Infosystem is System Integrator (SI), M/s SAP INDIA is Software

Solution Provider (SSP) and M/s Ernst & Young is BPR consultant.

• ERP in BSNL is implemented in 12 modules – FICO, MM, HCM, PM, PS, SD,

REM, PP/SCM, BI, SEM, EP and QM.

• ERP Development center is in ALTTC Ghaziabad where core teams for various

modules are woking with system integrator.

• ERP is implemented in 7 POC locations – BSNL CO, ALTTC, MH, KTK, WTP,

STR, TF Mumbai.

• After implementation in POC ERP will be rolled out to rest of BSNL.


Chapter 12

Documents

business blue

inventory

system requirement

master data

enterprise

software solution

erp development

bpr management