Chapter 05

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 1

1 Ethics 101

2 Characteristics of Ethical Organizations

3 Making Ethical Decisions

4 Characteristics of Ethical Administrative Professionals

5C H A P T E R

Ethical Theories and Behaviors

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 2

Ethics 101

●Ethics

●Business ethicsStandards that help us determine right from wrong or what we ought to do

The application of ethical standards in the workplace

Honesty Loyalty Kindness to others

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 3

Ethics are often confused with …

●Laws

●Character

●Values

Your consistent personal standards of behavior

Personal beliefs about what is right and wrong

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 4

Characteristics of Ethical Organizations

Environmental responsibility Global awareness

● Avoid countries and companies with poor ethical records

● Use their influence as customers to effect change

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 5

Characteristics of Ethical Organizations

Organizational commitment to ethical behavior

Honesty Commitment to diversity and

nondiscrimination

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5

Federal law prohibits discrimination based on …

Race or color Gender Religious beliefs National origin

Disability Age Genetic information

SLIDE 6

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 7

Sexual Harassment

Quid pro quo Hostile environment

Use of embarrassment, humiliation, or fear to create a negative workplace climate

Sexual demands are directly tied to keeping your job or a job benefit.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 8

Characteristics of Ethical Organizations Commitment to the community Commitment to employees

● Realistic job expectations● Good pay and compensation● Fair and useful evaluations● Training in new skills● Employee input● Cooperation and collaboration

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 9

An Ethical Road Map

Integrity Responsibility Compassion Forgiveness

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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5

Making Ethical Decisions

What are the facts? What are the ethical issues? Who are the stakeholders? Whom will the decision affect? What are the different perspectives?

SLIDE 10

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5

Making Ethical Decisions

What are the practical constraints?

What actions should I take?

Are they practical?

SLIDE 11

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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 12

If you’re still not sure ...

●How would it look in the newspaper?

● Is it legal?

●Could I proudly tell my family?

●Will I be proud of it in the future?

●Does it fit with who I am?

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 5SLIDE 13

Characteristics of Ethical Administrative Professionals

●Committed to ethical behavior

●Refuse to engage in negative workplace politics

●Trustworthy with confidential information

●Honest

●Loyal