Change Management

Business InsightsCHANGE MANAGEMENT

If your stakeholders don't see the point of change

they won't change!

•Can’t we just keep it the way it is?

•What will happen if we don’t change?

•Who will be impacted by the change?

•How will the change impact me?

•When will the change take place?

•How long will the change process last?

The world is changing, and we need to change with it.

What is the point of change?

1. Originators - designers of old system/process

2. Affected - those who need to do the change

3. Leaders – change initiators

3 Key Stakeholders

• The originators or the people that designed/implemented the current state

• There will be a perception that they must have been wrong

• Highlight the successes realized by the current system

• How has the world changed from when the previous system was implemented

• What changes have made the current system redundant?

1. Originators

• Change interferes with autonomy

• They may need to learn new skills

• They may have to work harder

• They will more than likely make mistakes

• Fear of the unknown

• Phased in approach is better for everyone

2. Those affected

• Invite others into the planning, giving them ownership.

• Share hints of what might be coming and seek input.

• Create certainty of process, with clear, simple steps and timetables.

• Wherever possible keep things familiar. Remain focused on the important things

• Reward and recognize participants — and their families, too, who often make unseen sacrifices.

3. The Leaders

Summarysee the point for change

• Perception that they must have been wrong

• Highlight their pervious successes

• Remind them that the world changed

• Current system has become redundant

1st Stakeholder

Originators

• Feel that they've lost control• Need to learn new skills• Have to work harder• Make mistakes and get

things wrong• Fear of the unknown • Phased in approach

2nd Stakeholder

Affected• Invite others into the

planning• Share hints of what changes

might be coming • Create certainty of process• Wherever possible keep

things familiar• Reward and recognize

participants 3rd

StakeholderLeaders

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