Centralized team in a decentralized world: Engineering tools at Netflix

A centralized team in a decentralized world:Engineering tools at Netflix

Mike McGarr @SonOfGarr

increase the # of

delighted customerswhile decreasing

support waste

increase rate of

innovationwhile decreasing the

impact of change

Customers

our customers are engineers

microservices

highly aligned, loosely coupled

subcultures

free market

we build products

the Paved Road

the Paved Road

the Paved Road

one paved roaddoes not fit all

wide spectrum of needs

be your own customer

Support

you build it, you support it

sometimes tools break

optimize

communicationchannels for customers

chat

email

more than five minutes

walk-bys

interruptions

maker's schedule

first responder

ad hoc

we have avoidedticketing systems

make creating a ticket

easy

minimize context switching

Innovation

tool stagnation4 tools don't evolve

4 customers want new features

4 "it works, why change it"

4 lacks organization alignment

distribute innovation

institutionalize innovation

"...hiring managers should staff beyond the bandwidth needed for known tasks.

1Daniel Jacobson, Netflix

hire beyond your needs

make space for innovation

Change

2014 migrations4 Perforce to git

4 Java 6 to Java 7

4 Shard Jenkins

4 Evacuate the data center

so we're done...right?

2015 migrations4 Ant to Gradle

4 CentOS/Precise to Trusty

4 Asgard to Spinnaker

4 Tomcat 6 to 7 (or is it 8, or 9?)

4 Java 7 to Java 8

change is the only constant

change campaigns

targeted communication

beyond email

4 hipchat banners

4 posters

4 blesk notifications

4 http://go/migrations

evolve your message

"Wanted: beta testers"

"production ready"

"a cure for what ails ye"

"deprecation warning: the end is nigh!"

"you are the last to go"

"let's help you finish"

measure change

automate change

make continuous change easy

understand your customers

develop a customer support model

make space for innovation

make continuous change easy

we're hiringSenior Gradle Engineer - click to apply

Senior Full Stack Engineer - click to apply

email me - [email protected]

image attributions: http://bit.ly/1KrwACQ

github repo: https://github.com/jmcgarr/centralized-teams-talk