CBSA's New Organizational Structure

CBSA’s New

Organizational Structure

February 2010

Purpose

To provide you with an overview of the CBSA’s (management) renewal agenda including implementation of a new management model and supporting organizational structure.

Drivers for change

• Upon creation of the Canada Border Services Agency (CBSA) in 2003, processes, practices and structures were put in place to get the Agency up and running quickly.

• The Agency needs to reflect new business realities:– Changing environment;

– More complex threats;

– Increased focus on security; and

– New economic reality / Budgetary constraints.

A New Management Model

• To respond to the new realities and better position us for the future, the CBSA is moving towards a new model of managing its business.

• The new management model will more clearly reflect the dynamics of the CBSA’s business lines and how they are delivered in the field.

• The model includes the following elements: – Streamlined decision making processes; – Clear accountabilities and roles and responsibilities; – Simplified administrative management; – Vision for the border of the future; and– New brand / unifying organizational culture.

A New Organizational Structure

• Guiding principles of the new organizational structure include:

– Focus on program management and program delivery; – Elimination of redundant activities and overlapping accountabilities;– Simplicity; and– Increased ease for partners and stakeholders to do business with

the CBSA.

An overview of our new structure

• Programs Branch • Operations Branch • Technology Branch • Human Resources Branch• Comptrollership Branch• Office of Management Coordination and Development• Internal Audit and Program Evaluation Directorate • Recourse Directorate • Communications Directorate • Corporate Secretariat Directorate• Legal Services

Organizational chart

Key components of the new structure

• Programs Branch that integrates program functions of policy, program, and business process development. – Core programs organized based on pre-border, at the border and

post-border phases.

• A renewed Operations Branch that is purely dedicated to supporting regional delivery of programs and policies.– Ensures consistent application and delivery within Canada and

abroad in accordance with established procedures.

• A Technology Branch that is dedicated to the planning, development, delivery and support of innovative IM/IT, science and engineering services.

• The Recourse Directorate assumes a direct reporting relationship to the President.

Benefits of the new structure

• A single organizational focus for all CBSA programs.

• Clear accountabilities for Program related issues.

• Synergies between directorates now reporting to the same VP.

• Fewer points of contact for external stakeholders and partners.

• Closer linkages to field operations.

Benefits of the new structure

• Eliminates overlap between the Operations Branch and Programs Branch.

• Improves communications between the regions and Headquarters.

• Promotes stronger integration and coordination among the regions.

• Achieves national consistency in service delivery, by ensuring standard policies and procedures at every port of entry.

• A more focused management of the Agency’s technology.– Ensures quality service in maintaining critical systems and

infrastructure.

Benefits of the new structure

• Single point of contact for Recourse that will improve accessibility for stakeholders, streamline internal processes and support the independence and neutrality of redress functions.

• New structure also includes an International and Partnerships Directorate within Programs Branch to design, facilitate and strengthen relationships between the CBSA and:

– foreign governments; – multilateral organizations; – other government departments; – provincial & territorial governments;– clients; and – stakeholders.

Change Agenda: Related initiatives

• Other Change Agenda initiatives:

– Development of a Border Management Action Plan for the future that will establish key Agency priorities, based on business lines, such as trade, commercial activities and travellers' initiatives.

• Supported by a realistic action plan that is responsive to a changing environment.

– Review of external advisory committee structure and membership to ensure purposeful and effective engagement that aligns with the Agency’s new structure and model.

– Launch of a new Brand for the Agency in April 2010 to increase awareness of the Agency’s mandate.

Next steps

• Agency is moving forward with implementing the new management model and organizational structure by April 2010.

• Key points of contact within the Agency may change.– Presently mapping staff to the new organization, leading to April 1,

2010 implementation.

• For further information, please contact:

Chris HendersonDirector GeneralInternational and Partnerships [email protected](613) 957-6623