Intuitive Support, Case Study Smarter Consulting BeAnywhere.com 2014 AFTER AN INTENSE MARKET RESEARCH, AL ROMAN TECHNOLOGIES HAS CHOSEN SUPPORT EXPRESS AS THEIR IDEAL REMOTE ACCESS SOLUTION. Don’t take risks, your customer appreciates it. There’s no space for theory testing in the consulting business; actions and options have consequences that directly impact clients. So, like the most experienced consulting companies in the field, Al Roman Technologies LLC undertakes an extensive testing and studying process of high-end business solutions – and as a result, ends up assuming the role of synergy creator between service providers, software developers, partners and clients. It was precisely from that extensive but meticulous market research that BeAnywhere Support Express has prevailed as the remote access solution of choice. “We value a good pre-sales approach – a pre-sales demo and a trial version before purchase – and a good PRICING ”, starts referring Tiju Mathew Babu, General Manager at Al Roman Technologies LLC. 1 3 Look for a Proactive Intervention AI Roman’s tech support department was looking for a solution capable of providing customer support on “level based technical error handling, database debugging and complicated online installation”. As far as daily procedures are concerned, Al Roman Technology LLC’s business counseling requires continuous support to the implemented software, holding the client’s hand through every step of the way: from the moment the client decides to create the initial TICKET all the way through the AGENT installation in the remote machine. Both the Chat and the VoIP MODULES , despite not being capable of materializing the Human body (who knows, it may be a great feature for the 10000.5 version), creates a safe, fast and cohesive communication channel between clients and as many techs as necessary. 2 4 4.CHAT AND VOIP Using the integrated VoIP module, perform calls with different clients during different sessions, or conference calls with techs and clients simultaneously. 1. PRICING Adaptability and flexibility in custom-made proposals, designed to fit companies of all sizes, with constant FREE UPDATES. 3.UNATTENDED ACCESS BeAnywhere can also be installed as a Windows ® service in the remote computer. This way you can access that computer whenever you want, even when the customer is away, with or without system credentials. 2.TICKETING Besides requests, users can also create support tickets, with file attachments and custom surveys, for you to take on a later time. Ticket creation can also be integrated in your site.
3
Embed
Case Study Al Roman: Intuitive Support, Smarter Consulting
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Intuitive Support,
Case Study
Smarter Consulting
BeAnywhere.com 2014
AFTER AN INTENSE MARKET RESEARCH, AL ROMAN TECHNOLOGIES HAS CHOSEN SUPPORT EXPRESS AS THEIR IDEAL REMOTE ACCESS SOLUTION.
Don’t take risks, your customer appreciates it.There’s no space for theory testing in the consulting business; actions and
options have consequences that directly impact clients. So, like the most
experienced consulting companies in the field, Al Roman Technologies LLC
undertakes an extensive testing and studying process of high-end business
solutions – and as a result, ends up assuming the role of synergy creator
between service providers, software developers, partners and clients. It was
precisely from that extensive but meticulous market research that BeAnywhere
Support Express has prevailed as the remote access solution of choice.
“We value a good pre-sales approach – a pre-sales demo and a trial version
before purchase – and a good PRICING ”, starts referring Tiju Mathew Babu,
General Manager at Al Roman Technologies LLC. 1
3
Look for a Proactive Intervention AI Roman’s tech support department was looking for a solution capable of
providing customer support on “level based technical error handling, database
debugging and complicated online installation”. As far as daily procedures are
concerned, Al Roman Technology LLC’s business counseling requires continuous
support to the implemented software, holding the client’s hand through every step
of the way: from the moment the client decides to create the initial TICKET all the
way through the AGENT installation in the remote machine. Both the Chat and
the VoIP MODULES , despite not being capable of materializing the Human body
(who knows, it may be a great feature for the 10000.5 version), creates a safe, fast
and cohesive communication channel between clients and as many techs as necessary.
2
44.CHAT AND VOIPUsing the integrated VoIP module,
perform calls with different clients
during different sessions, or
conference calls with techs and
clients simultaneously.
1. PRICINGAdaptability and flexibility in
custom-made proposals, designed
to fit companies of all sizes, with
constant FREE UPDATES.
3.UNATTENDED ACCESSBeAnywhere can also be installed
Connecting Devices and People.There is something that no human being can’t help but to value,
despite how much buried in technology he might be: personal
relations. Mr. Tiju commended the Channel Manager responsible
for the partnership on his “good Interaction”, also pointing out an
“easy integration process and a deployment without effort”.
After all, why would we develop a tool capable of connecting
anyone, anywhere in the World, without connecting ourselves?
About Al Roman Technologies LLCSince 1992, Al Roman Technologies LLC has led the way in providing powerful and robust business software solutions to businesses throughout the Middle East. Apart from providing world class business solutions we ensure that our customers are empowered to efficiently use the solutions through our comprehensive training and support program. Perhaps that is the reason why renowned auditors like KPMG, Al Ghaith and Sajjad Haider recommend software solutions from Al Roman Technologies. Al Roman Technologies LLC, are business partners for Sage Pastel (Accounting, Payroll & ERP Solutions) & Insphire (Equipment Rental Solution).
About BeAnywhere BeAnywhere delivers a real-time platform that solves, with elegant simplicity, a broad range of IT management challenges, making work easier, more efficient and secure for thousands of companies around the world.
About BeAnywhere Support ExpressBeAnywhere Support Express is an advanced solution that allows to remotely access any machine with Microsoft® Windows® or Apple® Mac® in order to provide technical assistance or endure system administration. Its unique peer-to-peer technology allows immediate remote support, management and monitoring on request to any computer in any location.