Jan 11, 2016
Why aren’t we going over QA & documentation?
Purpose: ◦ To experience and learn what other county’s case
planning process looks like.
◦ To get an outside perspective of your case planning process.
Splitting into groups
Read the caregiver’s story
Case managers: You have 25 minutes to introduce the caregiver to your case management process and create a case plan with the caregiver.
Caregivers, how was that for you?
◦ What did the case managers say/do that felt good to you?
◦ What worked?
◦ What aspects of the case management process did you appreciate?
Based on the feedback:
◦ What would you suggest?
◦ What might you do differently?