CAREERS IN THE HOSPITALITY INDUSTRY Ancillary and Support Positions
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CAREERS IN THE HOSPITALITY INDUSTRY
Ancillary and Support Positions
Base-line Questions
• What is Ancillary or support positions in the Hospitality Industry?
• Positions that are supporting the functions of the hotel but are not only limited to the hospitality industry.
Base-line Questions
• Give some examples of support positions in a hotel.
• Sales and marketing
• IT
• HR
• Security
• Finance and accounting
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
SALES & MARKETING
• Sales and marketing are often combined
• The marketing team must ensure that their establishment stands out from all the rest:
– Use every method possible to communicate to potential clients
– Use interesting and creative material
– Through website, social media, billboards, SMSes, telemarketing etc.
SALES & MARKETING
Marketing Department
• The marketing manager oversees and organises the following:
– Conduct market research
– Draw up a marketing plan
– Promotions
– Special events and tradeshows
– Carry out sales training and motivate sales staff
– Building the brand and customer loyalty
SALES DEPARTMENT
• Sales coordinator-sales manager – sales director
• Applying the strategies developed by the marketing department
• Generating new corporate clients
• Maintaining existing clients
Interrelationship
• The finance department sets targets for the marketing and sales department to reach
• The marketing department must work according to a budget approved by the finance department
FINANCE AND ACCOUNTING
WHY IS ACCOUNTING NB?
• Every businessperson must know:
– How much money is coming in
– How much money is going out (being spend)
– How much money is owed to the business
– How much money is owed by the business
Business owners can only plan for the future is all the above information is available and accurate!
FINANCE AND ACCOUNTING
• Financial manager: oversees all financial procedures and signs contracts with the service providers. Accounts department, IT manager and F&B cost controller reports in to him.
• Accountant: Pay staff salaries, controls banking procedures, oversees auditing and ensures complying with SARS.
• Credit/Debit Clerk: Invoice debtors and ensures creditors are paid.
FINANCE AND ACCOUNTING
• Night auditor: Controls transactions performed during the day in the hotel and are billed to guests account – ensures the bill is up to date and ready by check out the next morning
• Draws up reports of transactions concluded the previous day
FINANCE AND ACCOUNTING
• More duties of this department: – Safeguarding the business’s assets
– Maintaining the hotels’ accounting records
– Preparing financial reports
– Drawing up budgets
– Preparing the cash flow forecasts
– Overseeing the cashiers and putting systems in place
– Stocktaking
– Collections
– Customers queries
SECURITY DEPARTMENT
WHAT TO BE PROTECTED AGAINST:
• Credit card skimming
• Liability or insurance fraud
• Terrorism
• Information technology
• Gambling fraud
SECURITY DEPARTMENT
• Under supervision of the Security manager:
– Consisting of security guards etc.
– Responsible for security and safety of guests
– Responsible for security and safety of personnel
– Responsible for security of property and key control
SECURITY MANAGER
• Ensures the training of all security personnel
• Ensures all staff are aware of security procedure
• Carrying out patrols of key areas of the hotel
• Ensuring that the CCTV systems are installed and that they are fully functional
• Responsible for all master keys
• Controlling the implementing and use of two-way radios
SECURITY DEPARTMENT
• Security guard:
– Access control
– Be vigilant and watch out for suspicious vehicles or activities
– Respond to guests’ complaints and concerns about noise and security issues
– Be able to respond swiftly and appropriately o emergency situations
SECURITY DEPARTMENT
• IT security
• Driver of armored cars (cash in transit)
• Casino surveillance
• Body guards
HR DEPARTMENT
HR DEPARTMENT
• Recruit the correct staff
• Train the staff effectively
• Listen to grievance and settle disputes
• Responsible for counseling and disciplinary action
• Sick leave and payroll
HR DEPARTMENT
• HR manager
• Trainer or administrative staff
• Other possible careers:
– Job profiling
– Performance management
– Employment equity
– Payroll
– Recruitment
IT DEPARTMENT
IT DEPARTMENT
• IT person/department is responsible for:
– Implementing
– Maintaining
– Upgrading
– Troubleshooting
The point of sales (POS) software as well as software for stock taking, orders, bookkeeping and wages
IT DEPARTMENT
• A large hotel will need a range of software for each department, e.g.
– Accounting software for the finance department
– Payroll, time and attendance for the HR department
– Recipe management and cost control software in the kitchen
– Linen tracking software in the housekeeping department
Related Documents
