Career options for freshers

IT Jobs as a Profession

Helpdesk Coordinator

• Entry level (Tier 1) position

First point of contact

* Interpersonal skills

• Responsibilities

Troubleshoots basic hardware and software problemsAnswer calls to the Helpdesk, email & walk-ups

Helpdesk Coordinator

• Education degree

• CertificationsA+, N+, MCSE, CCNA

• ExperienceCallcenter Previous helpdesk experience a plus

• Career path--> Network Admin--> Helpdesk Mgr.

Helpdesk Manager

• Education

Four-year degree or equivalent work experience

• Certifications

See Helpdesk Coordinator

• Experience

Five years experience in IT support or customer svcThree years in management 

Network Administrator

• Mid to Senior-Level of Technical / Network Staff (Tier 3)• Roles will vary• What is a Network Administrator in charge of?• Deployment, configuration, maintenance and monitoring of

active network equipment• Overall health of the network

Network Administrator• Maintenance of network facilities• Maintenance of certain network servers• Keeping the organization connected!

Many Career Paths

• Tier 3 Positions Have Many Options / Careerso Other Options: System Admin, Database Admin,

Security Admin, Web Admin• Average Salary of $72,000/Yr.

Database Designer 

•Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system

DBA (Database Administrator) 

• Mid level employee

• Make sure the database is up and running

• Work with database security

• Monitor database, tasks, performance, as well as database designers

• Fix databases

Education 

• Best 3 degrees

o Software Engineeringo Computer Scienceo Information Technology

• Can also have

o Math degreeo Computer engineering degree    

IT Manager 

•Networking

•Training and Lab Maintenance

•Internal Systems

•Help Desk Administration

•Asset Management

•Communication

Conclusion