Cafe Coffee Day

Slide 1

CAF COFFEE DAY(CCD)Inside Handa City Centre, Sondhi Chowk, Phagwara, Punjab.

Founder: V. G. Siddhartha

Launched in 1996 on Brigade road in Bangalore, India.

First consolidated and pure coffee outlet to find its footprints across the globe.

Part of Indias largest coffee conglomerate, Amalgamated Bean Coffee Trading Company Limited (ABCTCL).

Vision : To be one of the top three players, worldwide, in the coffee retail segment and to be present in every space where coffee can be a integral ingredient.

Mission: To be the best caf chain by offering a world class coffee experience at affordable prices

Slogan: A lot can happen over coffee.

Overall AnalysisNameJob titleMr. Bharat KumarArea ManagerMr. KulwinderCaf ManagerMr. RameshSales Employee

Area ManagerREPORTING TO: Regional Head - Assistant Regional Manager / City Manager REPORTEES:Caf Manager/ Asst Caf Manager/ Caf Incharge

KRA:1. TRANSLATING COMPANYS OBJECTIVES IN THE REGION

Knowledge, Skills & Abilities:Excellent communication & influencing skillResult orientedFinancial awareness & understanding of P&LAbility to strategize & analyze reportsQualifications: graduateDuties & Responsibilities:Maximize area sales performance and drive profits.Sales forecasting and apportioning targets across teams.

Caf ManagerREPORTING TO:Area ManagerREPORTEES:Asst Caf Manager, RMTs, OTs, Team Members.KRA:Lead, motivate & develop team to maximize profits2. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:Excellent communication & influencing skillSales & marketing orientationPlanning & organizational skillsQualifications:graduateDuties & Responsibilities:Wastage control measures.Maximize Caf sales performance and drive profits.

Sales employeeREPORTING TO:Cafe ManagerREPORTEES: New RecruitsKRA:Manage sales and good behave with customer.Drive customer focus through service standards.

Knowledge, Skills & Abilities:Good communication & influencing skillSales & marketing orientationOperating system & internet skillsQualifications: SSC(+12)Duties & Responsibilities:Maximize Caf salesand provide good service.Assuring the Timely & Accurate service to the customer

By

Saurabh Nath, Nikhil Agrwal, Chitransh Naman and Saurabh Singh