Business Process (BPR)sharif.edu/~Albadvi/Bprses5.pdf3 Types of Redesign Principles Reengineering principles Restructing & reconfiguring around processes Changing information flows
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Dr. A. AlbadviDr. A. AlbadviAsst. professor of ITAsst. professor of IT
TarbiatTarbiat ModarresModarres UniversityUniversitySchool of Engineering, Information Technology Dept.School of Engineering, Information Technology Dept.ee--mail: mail: [email protected]@albadvi.net
SharifSharif University of TechnologyUniversity of TechnologySchool of Management and EconomicsSchool of Management and Economics
Informate them!Principle #5: DIGITIZE and PROPAGATE
ï Common Tactics:ñ Shift data entry to customers and digitize it
ñ Make the process as paperless as possible as early as you can www.microsoft.com
ñ Make information more easily accessible upstream and downstream to those who need it www.walmartstores.com
ñ Shrink the distance between the information and the decision
ï Examples:ñ E-walletsñ Microsoft: job application processñ Swedish police: issuance of passports
Capture Capture information information digitally at digitally at the source the source Propagate it Propagate it throughout throughout the processthe process
ï Common Tactics:ñ Provide on-demand tracking information for customers of the process
ñ Provide reporting capabilities that provide on-the-fly analysis
ñ Design standard partner interface processes for seamless exchange of information
ï Examples:ñ FEDEX: shipping processñ MISQ: review process
Provide glassProvide glass--like visibility like visibility through through fresher & fresher & richer richer information information about the about the processprocess
ï Common Tactics:ñ Build in customer feedback loops to detect process dysfunction
ñ Enable software smarts to trigger quick business reflexes
ñ Attach environmental probes to the process to monitor change
ï Examples:ñ HERTZ: Pricing process www.hertz.com
Fit the process with Fit the process with vigilant sensors and vigilant sensors and feedback loops that feedback loops that can prompt actioncan prompt action
ñ Provide ì what-ifîcapabilities to analyze decision options
ñ Provide ì slice and diceîdata analysis capabilities that detect patterns
ñ Provide intelligent integration capabilities across multiple information sources
ï Examples:ñ Amazon www.amazon.com
Augment the Augment the interactive interactive analysis and analysis and synthesis synthesis capabilities capabilities around a around a process to process to generate value generate value addedadded
Grow Grow intelligently intelligently reusable reusable knowledge knowledge around the around the process process through all through all who touch itwho touch it