BUS230 BUSINESS COMMUNICATION 1

BUS230 BUSINESS

COMMUNICATION

L1SECTION ONE

DANIEL CHUNG

GROUND RULES No eating, drinking, smoking, meditating,

chatting (except discussion), listening to music, playing video games, reading newspaper, playing card games…

Active participation Be punctual Based on RESPECT

COURSE DESCRIPTION This course is designed to prepare business students to communicate more effectively, emphasizing communications through letters and written reports. Preparation of oral communications, in conjunction with oral reports, will be taught to students.

Prerequisite EN101

COURSE GOAL Upon completion of this course, you should be able to:

demonstrate competency in the fundamentals of business writing and report writing by producing documents that are grammatically correct and in an appropriate style to accomplish an objective or objectives.

demonstrate an understanding of the basic patterns of business messages and be able to select the appropriate content and detail for varied situations.

demonstrate the ability to edit, provide and accept feedback, and use feedback to improve communication messages.

ABOUT THAT COURSEPlease Read the Course Oultine

ASSIGNMENT You will be graded on both the quantity

and quality of your work. You must do each assignment

completely and hand it in on time to receive full credit.

Penalty will be imposed for late assignments:30% for 1 for week, 50% for 2 weeks, 70%

for 3 weeks, 100% for more than 3 weeks. The assignment should go by the format

we discussed or points will be deducted.

REQUIREMENTS FOR THE ASSIGNMENTSUnless specified in your respective Exercise

Brief, for everypiece of work submitted should: show your English name and full name, class

code. (at the left hand corner) and “BUS230 Assignment I…” (at the right hand corner)

be typed with page no. error free use Microsoft word format use size 12 characters (Times New Roman) in double-line spacing hand in on or before the deadline

PLAGIARISM A very serious offence. Just like drugs, don’t

even think about or try it! If you are caught plagiarizing, you could

receive an F for the whole course.

WHAT IS PLAGIARISM? Without giving due credit to the originality of

others and acknowledge an indebtedness whenever you do any of the following:

Quotes another person’s actual words, either oral or written;

Paraphrases another person’s words, either oral or written;

Uses another person’s idea, opinion, or theory, or

Borrows facts, statistics, or other illustrative material, unless the information is common knowledge

GROUPING In business world, teamwork is really

importance to fulfill synergy. In this course, you will have many group

works to do such as group interview, group presentation, and so on.

Now, you have to form a group of not more than 3, and after submitting your group list, you CANNOT change group.

You have to hand in your group list by the end of this lesson.

Think twice, I WILL NOT accept any complain on the laziness or any irresponsibility of your group member as you are the one who chose your member not me!

BUS230 BUSINESS

COMMUNICATION

L1SECTION TWO

DANIEL CHUNG

WHAT IS COMMUNICATION Definitions of Human Communication:

In 1973 Frank Dance and Carl Larson found 126 definitions of communication. Even more have been formulated since then.

WHAT IS COMMUNICATION Some definitions:

Communication is the discriminatory response of an organism to a stimulus. (Steven 25)

Communication…is an “effort after meaning,” a creative act initiated by man in which he seeks to discriminate and organize cues so as to orient himself in his environment and satisfy his changing needs. (Barnlund 25)

Speech communication is a human process through which we make sense out of the world and share that sense with others. (Masterson 5)

Communication: the transmission of information, ideas, emotions, skills, etc. by the use of symbols…(Berelson 24)

Communication is a process by which a source transmits a message to a receiver through some channel. (Trenholm 4)

THE PROCESS OF COMMUNICATION A Linear View

THE PROCESS OF COMMUNICATION A Transactional View

WHAT IS COMMUNICATION Summary of the definition of Communication:

Communication is a continuous, transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise. (Adler 14)

LISTENING Poor listening is a major cause of

miscommunication Listening involves sensing, filtering, and

remembering

LISTENING Sensing

How we sense spoken words is determine by Our ability to sense sounds Our attentiveness

Filtering Is the process of giving symbols meanings

through the unique contents of each person’s mind.

Remembering What we hear is a part of listening.

BARRIERS TO EFFECTIVE LISTENING External distractions Not separating fact from opinion Lack of interest in the subject Letting personality conflict Excessive note taking

THE TEN COMMANDMENTS OF LISTENING Stop talking Put the talker at ease Show the talker you want to listen Remove distraction Empathize with the talker Be patient Hold your temper Go easy on argument and criticism Ask questions Stop talking!!!

AVOID MISUNDERSTANDING When you are unsure of the other

person’s meaning, ask for clarification. When you feel misunderstood, ask the

other person to explain what he or she thinks you meant.

Keep an open mind while listening to the other person.

Hold off on your judgments, personal, opinions, and expectations while listening to other person.

AVOID MISUNDERSTANDING Make an effort to make increased eye

contact while the other person is speaking. If you don’t understand something, ask. Observe the nonverbal messages behind the

content. Listen for feelings as well as words. Stay in the present moment. Control distractions that may interfere with

the message.