Social CRM is a big challenge for 'traditional' CRM professionals and the automotive industry is one of those which can benefit from it the most. Social CRM has…

For established firms to successfully undertake digital transformation requires action to address the limitations of their internal structures and business culture. This…

This is the era of great customer experiences. All around us we see thriving examples of businesses that have disrupted their legacy predecessors by observant and intuitive…

Listening deeply in research interviews is the most important skill we can have as design researchers. Focusing more on listening is the key to developing empathy with our…

By identifying the forces at play in the world of music and the behaviors that are driving those forces, one can identify particular patterns that support current trends.…

I love Android, I really do. But in the past year I've had these feelings. I'm embarrassed to admit them...but I think I'm Apple-curious. And now, with the…

MTV's third survey into music passion in Asia, in partnership with the Music Matters conference in Hong Kong

The 5th of the 7 Highly Effectively Habits, it deals primarily with "the method to be effective with others". Dr Steven .R Covey mentioned that there is a reason…

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