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Building a Dream Team: Library Personas in the 21st Century

Jan 27, 2015

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Education

Lauren Pressley

An ACRL 2013 Panel given by Lynda Kellam, Jenny Dale, and Lauren Pressley
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Page 1: Building a Dream Team: Library Personas in the 21st Century

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Page 2: Building a Dream Team: Library Personas in the 21st Century

Building a Dream Team:Library Personas in the 21st Century Library

Lynda Kellam, University of North Carolina at GreensboroJenny Dale, University of North Carolina at Greensboro

Lauren Pressley, WFU, Virginia Tech

#ACRL2013 #ACRLpersonas

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Page 3: Building a Dream Team: Library Personas in the 21st Century

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Page 5: Building a Dream Team: Library Personas in the 21st Century

CORE COMPETENCIES

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Page 6: Building a Dream Team: Library Personas in the 21st Century

Activity1.Take a moment to write down 3 of your personal core competencies.

2.Take another moment to write down the 3 things you spend most of your time on at work.

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Page 7: Building a Dream Team: Library Personas in the 21st Century

Activity1. How well do your competencies align with how you spend your time?

2.Text the number 22333 with your response and “572475”ORTweet @poll572475 and your responseOR visit http://tinyurl.com/acrlpersonas

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Page 8: Building a Dream Team: Library Personas in the 21st Century

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Page 9: Building a Dream Team: Library Personas in the 21st Century

What are Core Competencies?(in the business world)

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Page 10: Building a Dream Team: Library Personas in the 21st Century

What are Core Competencies?(in the business world)

1) a competence can be applied widely to provide access to various markets; 2) a competence “should make a significant contribution to the perceived customer benefits of the end product”; and 3) a competence “should be difficult for competitors to imitate” (Prahalad and Hamel 1990, 83-84).

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Page 11: Building a Dream Team: Library Personas in the 21st Century

1) a competence can be applied widely to provide access to various markets; 2) a competence “should make a significant contribution to the perceived customer benefits of the end product”; and 3) a competence “should be difficult for competitors to imitate” (Prahalad and Hamel 1990, 83-84).

What are Core Competencies?(in the business world)

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Page 12: Building a Dream Team: Library Personas in the 21st Century

1) a competence can be applied widely to provide access to various markets; 2) a competence “should make a significant contribution to the perceived customer benefits of the end product”; and 3) a competence “should be difficult for competitors to imitate” (Prahalad and Hamel 1990, 83-84).

What are Core Competencies?(in the business world)

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Page 13: Building a Dream Team: Library Personas in the 21st Century

What are Core Competencies?(at the individual level)

Laura Vanderkam argues that people have core competencies, just like businesses do.

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Page 14: Building a Dream Team: Library Personas in the 21st Century

Vanderkam’s two questions:

1. What do I do best, that other people cannot do nearly as well?2.What do I spend time on that other people could do, or could do better? (Vanderkam 2010, Chapter 2, Location 773)

What are Core Competencies?(at the individual level)

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Page 15: Building a Dream Team: Library Personas in the 21st Century

Vanderkam’s two questions:

1. What do I do best, that other people cannot do nearly as well?2.What do I spend time on that other people could do, or could do better? (Vanderkam 2010, Chapter 2, Location 773)

What are Core Competencies?(at the individual level)

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Page 16: Building a Dream Team: Library Personas in the 21st Century

But what about the other stuff?

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Page 17: Building a Dream Team: Library Personas in the 21st Century

But what about the other stuff?

IgnoreMinimize Outsource

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Page 18: Building a Dream Team: Library Personas in the 21st Century

But what about the other stuff?

IgnoreMinimize Outsource

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Page 19: Building a Dream Team: Library Personas in the 21st Century

But what about the other stuff?

IgnoreMinimize Outsource

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Page 20: Building a Dream Team: Library Personas in the 21st Century

PERSONAS

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Page 21: Building a Dream Team: Library Personas in the 21st Century

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Page 22: Building a Dream Team: Library Personas in the 21st Century

NOT Tuesday, April 16, 13

Page 23: Building a Dream Team: Library Personas in the 21st Century

NOT marketing

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Page 24: Building a Dream Team: Library Personas in the 21st Century

Lyndarelationships & students

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Page 25: Building a Dream Team: Library Personas in the 21st Century

Jennyteaching & performing

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Page 26: Building a Dream Team: Library Personas in the 21st Century

Laurensystems & vision

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Page 27: Building a Dream Team: Library Personas in the 21st Century

Activity1. What is your professional persona?

2.Text the number 22333 with your response and “572233”ORTweet @poll572233 and your responseOR visit http://tinyurl.com/acrlpersonas2

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Page 28: Building a Dream Team: Library Personas in the 21st Century

ORGANIZATIONAL DESIGN

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Amy Harris Houk

Reference Librarian and Information Literacy Coordinator

University of North Carolina-Greensboro

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Page 31: Building a Dream Team: Library Personas in the 21st Century

John Jackson

Grand Inventory Cataloging Supervisor

University of Southern California

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Molly Keener

Scholarly Communication Librarian

Wake Forest University

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Joan Petit

Librarian for History, Black Studies, and Judaic Studies

Portland State University

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Leo LoResearch and Development Librarian

Kansas State UniversityTuesday, April 16, 13

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Erin Sapienza

Reference Librarian

May Memorial Public Library

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Page 36: Building a Dream Team: Library Personas in the 21st Century

Nicole Pagowsky

Instructional Services Librarian

University of Arizona

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Kirby McCurtis

Youth Librarian

Multnomah County Library

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Page 41: Building a Dream Team: Library Personas in the 21st Century

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Page 44: Building a Dream Team: Library Personas in the 21st Century

BLUE SKY

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Page 45: Building a Dream Team: Library Personas in the 21st Century

Adaptable

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Team Approach

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Job DescriptionsTuesday, April 16, 13

Page 48: Building a Dream Team: Library Personas in the 21st Century

Questions & Comments

Lynda Kellam, University of North Carolina at GreensboroJenny Dale, University of North Carolina at Greensboro

Lauren Pressley, WFU, Virginia Tech

#ACRL2013 #ACRLpersonas

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Page 49: Building a Dream Team: Library Personas in the 21st Century

The Ugly Duckling by marco at flickr.com/photos/pasma/485201047Colorful Swimmer in a World of Color by Bill Gracey at flickr.com/photos/9422878@N08/648270435Boston on the Fringe of Sunset by Trey Ratcliff at flickr.com/photos/stuckincustoms/2858911198Come Sail Away With Me by martinak15 at flickr.com/photos/martinaphotography/6932815749Rubber Ducks Exposed /2 by Francesco Minciotti at flickr.com/photos/francescominciotti/2778767437Finsbury Park Fowl 2 by Barry Jackson at flickr.com/photos/barryj/3533714047Quack by Krystal Pritchett at flickr.com/photos/kpalyu/243330344Ducks by Etrusia UK at flickr.com/photos/e_phots/2392215822Black-bellied Whistling Ducks by Ken Slade at flickr.com/photos/texaseagle/5961276613Concentric by Tom Heller at flickr.com/photos/tomopteris/5548197316Pond Duck, 2010 by Andrew Hudson at flickr.com/photos/ahudson/4329638258Flying by Thomas Helbig at flickr.com/photos/teliko82/601112666Muscovy Duck Family by Matthew Paulson at flickr.com/photos/matthewpaulson/5998309360Follow the Leader by Paula Steele at flickr.com/photos/pixieclipx/2475377590The Hague - Den Haag by Gisela Giardino at flickr.com/photos/gi/5791602346Ducklings by Raul Lieberwirth at flickr.com/photos/48165069@N00/236301618

Photo Credits

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