Briefings A2

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According to the pictures, discuss and answer with your partners the following ques-

ons:

What is a brieng?

What do people do in a brieng?

Where are briengs held?

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LEVEL: A2

TEACHERS: Ivan E. CortsLorena Gaitn

OBJECTIVES:

To guide, give and check direct instructions to health services users and colleagues.

To create a brochure to support informative sessions.

GENERAL COMPETENCE

The student can communicate in simple and routine tasks requiring simple and direct ex-

change of information about familiar topics and activities and can handle very short

social exchanges, even though he/she cannot usually understand enough to keep

the conversation going on by him/herself.

INTRODUCTION

One of the language and social functions as a Health Technologist / Technician, is enquiring

and interviewing a Health Services user about items such as his or her personal info, medical

record(s), health status and the purpose of the visit and use of such services.

TASK

You will develop some informative sessions to guide, give and check direct instructions to

health services users. To do so you will design a brochure to support your informative ses-

sions. This material must be applied in a specific group of users.

PROCESS

Client service providers has to deal with many information and users. You will have to develop

some tasks which are compulsory to achieve your final product. These tasks should be solved

with your group and each one of you has to participate. To do so you can bring your own

English books, dictionaries, computers, etc.

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1. Look at the cartoon and nd out:

Who is the employee?

Who are the customers?

2. Discuss with your partners whether the employee is nice or rude with her customers

and what the customers reacon is (they are angry, pleased,etc)

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3. Health providers are always polite. With your partners, ck the conversaons

you think belong to the employee you saw in the cartoon. C = customer

E=employee

C: Good morning!

E: What do you want?

C: Good morning!

E: Good morning sir. What can I do for

you?

E: Excuse me. Can you repeat

your name again?

C: Yes, of course. It is Sharon

E: Hey! Repeat your name?

C: SHARON!

E: Age?

C: Im 24

E: How old are you?

C: Im 24

4. According to the cked conversaons, would you say the employee is polite or unpolite?

LETS DISCUSS: Look at the groups of images below, What do you see in each group of ima-

ges?

5. Classify each image in the following groups Body/ house/Job. Write the corresponding

name of the group in the boxes.

A.

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B.

C.

6. With your group, discuss the acons you see in the images, and write 5 sentences using

the pronoun You. Discover the imperave form posive and negave.

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You wash your hands You dont wash your hands Dont wash your hands

Wash your hands

7. Read the commands below and determine with your group where these command

should be used.Sit down, please _________________________________

Stay at the door, please _________________________________

Remain standing _________________________________

Dont get in there _________________________________

Raise your hand _________________________________

Make the line _________________________________

Dont use your cellphone _________________________________

Take a cket _________________________________

Get yourself comfortable _________________________________

Leave your personal belongings over there. _______________________________

8. Now, its your turn to create the appropiate command for each one of the pictures below.

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10. Make the following Word Search. You have pictures to help you nd out the commands.

WORD SEARCH HEALTH PUZZLEE E S Y Z C U L J O T R I S J S X

F D I S M R A R U O Y E S I A R W

T I I K P M W Z P U E C A F Y A L

K S S S S R I A T S P U O G I E G

S T I F T O E S R N Z U U T T L O

S H G J E F C A W M Z M T B R C D

H G N O T E E O D D U O P H E D O

C I U I S H D L M Y B P G I B N W

U R P M S T G W E E O F O N M A N

M E D N I T R I C H H U U H U T S

P H X S W U R A R P T E R A N S T

U T Y H D O L E I N U N R L A Y AT N B B A L D D T G R T O E E C I

E O H L E L Y D B C H U O Y K G R

G Y Q D Z I E B N A H T T N A C S

T A K E O F F E R E H T O G T L W

SIT DOWN

RAISE YOUR

LINE UP

JUMP

L OUT THE FOR-

M/SIGN UP

WAIT

BEND DOWN

STRETCH

PUT ON

HIT THE BALL

GO DOWNSTAIRS

COME HERE

TAKE YOUR NUMBER

RUN / JOG

SPREAD YOUR LEGS

GO THEREGO UPSTAIRS

WARM UP

TURN LEFT/ RIGHT

LAY ON THE LEFT/ RIGHT S

LAY FACE UP / FACE DOW

SIT DOWN STRAIGHT

INHALE / EXHALE

TAKE OFF GET UP

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1. Read the Briengs tles and choose the one(s) related to your study program and do the acvies

proposed. You can use the imperave sentences to write about any brieng.

A. SAFETY BRIEFINGS

Problems to be solved and informed for or with internal/ external customers at work .

Possible risks : Fire, Earthquake, natural disasters and emergency situaons in general; risks at sport

(injuries); risks at Radiology room (Exposure to radiaon, use of jewelry and electronical devices, misun-

derstanding of direcons), etc).

Example: FireLets review the acons to be done in order to evacuate this oce or building... in case of re,

do not inhale smoke, protect your breath with a wet piece of cloth, towel, etc; do not run, use the emergency

exits, stay calmed, stay clearof falling tems, do not use elevators, follow the evacuaon signs, aempt to

reach the reunion spot, stay together unl Emergency Services / Firegthers arrive.

B. PROTOCOL BRIEFINGS

A code of correct conduct and procedures to aend a foreing customer before starng any service pro-

cess.

Example: How to Be a Beer Customer Service Representave

Instrucons:

1. Greet customers with a smile, even over the phone. They can hear even a silent smile.

2. Listen carefully to what the customer says. Write down notes and Recap the nformaon to make sure

you have it right.

3. Respond to any complaints or rudeness from customers with a posive demeanor at all mes.

4. Place yourself in the customer's posion and let them know you understand their frustraon.

5. Tell the customer as soon as possible if you cannot grant their request or you cannot help them and

need to escalate the maer to a manager.

6. Do not waste your or the customer's me with issues you cannot resolve.

7. Give the customer all pernent informaon and let them know the next steps, This prevents mis com-

municaon and confusion.

Read more: How to Be a Beer Customer Service Rep | eHow.comhp://www.ehow.com/

how_6923572_beer-customer-service-rep.html#ixzz0yFINSWaE

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C. SPORTS OR PHYSICAL ACTIVITY BRIEFINGS

Steps, taccs and strategies to be followed during or before a match.

Steps or direcons to be followed during a training session.

risks a t a recreaonal eld (kinds le alone, kids running in dangerous reas, people standing at a

risky spot.

Example: Sample Soccer Game Day Procedure

The following sample soccer game day procedure is suggested for Under-7 (U7) to Under-9 (U9) recreaonal

teams. It assumes that there will be quarter breaks to allow for water or substuons. It is directed at the players

themselves, to be discussed with the parents, and then emphasized by the parents and the coach to the players.

Player Preparaon

1. Be dressed in proper uniform with addional weather-related clothing, as necessary

2. Remember shinguards

3. Make sure shoes will stay ed; for long laces, use a surgeons knot; double-knot short laces

4. You cant bring your own ball (only team balls will be used)

5. Do not wear watches, bracelets, necklaces, dangling earrings, or anything that could scratch someone or catch

on anything

6. No gum, cough drops, hard candy, or anything in the mouth

7. Leave home early enough to arrive at least 20 minutes before scheduled kicko

Pre-Game

1. Do not run around, kick balls, wear yourself out, or run the risk of geng hurt

2.

Do not interfere with a game in progress by standing too near the sidelines or by cung across the eld ofplay.

3. Stay near the coach. You shouldnt be apart or in other acvity dierent from being concious about the game.

4. Stay always aenve to what the Coach says.

Post-Game

1. Get water quickly or wait unl aer handshakes with opposing team

2. Line up single-le at midline

Handshake with other team is a low-ve with a gentle touch.

Read more: hp://coachingamericansoccer.com/features/sample-soccer

-game

-day

-procedure

-u7

-u9/

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D. DIAGNOSTIC IMAGING (DI) AND HAND AND BODY TECHNIQUES (HBT) PATIENT SAFETY BRIEFINGS

Example: Computerized Tomography (CT) Paents Guide.

Before your CT Scan:

Please do not eat solid foods forfourhours prior to your CT appointment. You Wouldnt be Scanned otherwise.

Youmay drink clear liquids (black coee/tea, broth, water or juice) prior to your CT scan.

If your exam includes the administraon of IV contrast medium, do not drink anything within four hours of your exam

(except for small sips of water with your medicaons.)

Please take all regular medicaons that your doctor has prescribed for you.

Wear loose, comfortable clothing that does not have any metal buons, snaps or zippers.

Remove any jewelry, dentures, glasses or any metal objects which may interfere with the CT scan.

Please plan to arrive at the CT suite 30-60 minutes before your scheduled appointment.

Aer your CT Scan:

Drink plenty of non-alcoholic, decaeinated uids such as water or juice to help your body ush out any IV or oral contrast

material. You can ask the sta to provide you with a good drink to have.

Wait to discuss the results with the specialist in charge aer revealing / prinng process. You can also ask if you have to go

home and come back later.

2. Now, according to the briengs you chose, relate them to these concepts:

Prohibion

Obligaon

Possibility

Impossibility

Permission

Request

Necessity

Recommendaon

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PROHIBITION YOU CAN'T SMOKE IN THIS PLACE

DON'T DRINK ALCOHOL THE NIGHT BEFORE YOUR FOOT-

BALL GAME

MY FATHER MUST NOT DRIVE. HE'S TOO OLD

OBLIGATION

YOU HAVE TO PAY YOUR VOUCHER

YOU MUST ARRIVE EARLY

POSSIBILITY

COSTUMERS CAN ARRIVE AT 7 AM OR AT 9 AM

BEING UNPOLITE COULD GIVE YOU PROBLEMS

IMPOSSIBILITY YOUR CHILD CAN'T BE HERE, SORRY. THAT IS IMPOSSIBLE!

PERMISSION YOU CAN EAT BREAD ONCE A DAY

REQUEST CAN I HELP YOU? MAY I HAVE YOUR HEALTH CARD?

NECESSITY I HAVE TO GO TO THE TOILET.

RECOMMENDATION

MARY SHOULD EAT LOW- FAT FOODS. SHE'S TOO FAT!

YOU MUST TAKE SOME MEDICINE FOR THAT COLD.

Now, its me to build up your brieng.

1. Choose the kind of brieng you want to work on Protocol, Safety or Instrucon and the

populaon you want to inform co-workers or customers.

2.

Choose the topic related to your study program, discuss and determine with your

teacher and partners whether your topic is appropiate or not

3. With the help of your teacher search some important informaon to make your brieng.

4. Your brieng should have a tle.

5. Start doing your brochure. Remember, it should have pictures and should be didacc.

6. With the help of your teacher, get ready to socialized your brochure. You can be creave

and make your partners feel they are in a informave meeng (brieng) or session.

To pracce more: please, do the exercises at this web page:

hp://www.englishpage.com/modals/modalintro.html

Dont forget you can ask your teacher any queson you have aer praccing.

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1. Remember you shoul greet your customers or your co-workers

2. You can give a brochure to the people who aend to your brieng

3. Here you have some expressions you can use in your brieng

4. You have to explain the situaon so that everbody can perform a role.

OPENING

Good morning!

Good Aernoon!

Good Evening!

INTRODUCE YOURSELVES

My name is ..

Im a health service administrator/ radiographer/sport coach/ Physical acvity instructor/ massages tech-

nian/ recreaonist

Welcome to.

INFORMING

Use all the informaon of your brochure and make sure your co-workers or customers understood what

you say.

Speaker Customer/ co-worker

Was it clear?

Should I repeat it?

Of course, I can repeat it.

CLOSING

Thanks a lot for comming! Good Bye!

It was a pleasure to help you! Have a nice day!

What do you mean by...?

Do you mean...?

Could you clarify that, please?

Would you elaborate on that , please?

Could you be more explicit?

Could you explain what you mean by...?

Could you give us an example?

I wonder if you could say that in a dierent way.

Could you put it dierently, please?

Could you be more specic, please?

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9. Please read the following text about Modal Verbs (As a review from the previous project), consult their meaning with a Dico-

nary and complete the chart below linking the the sentence and the use of each one of them:

Modal Verbs

CAN, COULD, MAY, MIGHT, WILL , WOULD ,MUST , SHALL, SHOULD , OUGHT TO

Modals are dierent from normal verbs, because:

1: They don't use an 's' for the third person singular.

2: They make quesons by inversion ('she can go' becomes 'can she go?')

3: They are followed directly by the innive of another verb (without 'to')

Probability:

First, they can be used when we want to say how sure we are that something happened / is happening / will happen. We oen call

these 'modals of deducon' or 'speculaon' or 'certainty' or 'probability'. For example:

It's snowing, so it must be very cold outside.

I don't know where John is. He could have missed the train.

This bill can't be right. 200 for two cups of coee!

Ability

We use 'can' and 'could' to talk about a skill or ability. For example:

She can speak six languages.

My grandfather could play golf very well

I can't drive

Click here to nd out more about ability

Obligaon and Advice

We can use verbs such as 'must' or 'should' to say when something is necessary or unnecessary, or to give advice. For example:

Children must do their homework.

We have to wear a uniform at work.

You should stop smoking.

Permission

We can use verbs such as 'can', 'could' and 'may' to ask for and give permission. We also use modal verbs to say something is not

allowed. For example:

Could I leave early today, please?

You may not use the car tonight.

Can we swim in the lake?

Read more: hp://www.perfect-english-grammar.com/modal-verbs.html

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You may leave early today.

You have to come early to the

meeng.

You should be aware of possi-

ble risks.

This situaon cant be possi-

ble!.

We must do the homework for

next English session.

You could be the next winner!!.

Advise.

Strong obligaon.

Probability / Possibility.

Ability

Obligaon.

Probability.

Permission.

10. With your group, discuss the acons you saw in the images on Exercise 8, and write 5 sen

tences using the pronoun You, combined with any of the Modals provided. In addion, cre-

ate some 5 new sentences on your own ideas.

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