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Brand Storytelling

Nov 30, 2014

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Marketing

A powerful presentation about how brands can emotionally connect with their consumers through storytelling, with illustrative examples from the Beer category.
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Page 1: Brand Storytelling
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BRAND STORYTELLINGEngaging consumers and customers through the power of stories

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© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

BRAND: Noun:

1. (Marketing) a particular product or a characteristic that serves to identify a particular product 2. (Marketing) a trade name or trademark

3. (Marketing) to give a product a distinctive identity by means of characteristic design, packaging, etc

4. to place indelibly in the memory

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PEOPLE THINK THE WORLDIS RATIONAL

© BUTTERFLY LONDON 2014

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BUT ACTUALLY, WE ARE FUELLED BY EMOTIONS

© BUTTERFLY LONDON 2014

“REASON IS NOT AS ‘PURE’ AS MOST OF US THINK IT IS OR WISH IT TO BE; EMOTION AND FEELINGS AREN’T INTRUDERS INTO

THE BASTION OF REASON. WE FEELBEFORE WE THINK.

IN FACT WE FEEL IN ORDER TO THINK.”

DESCARTES’ ERROR, ANTONIO DAMASI KEVIN ROBERTS, SAATCHI & SAATCHI

“EMOTION, INTUITION, LONG-TERM MEMORIES AND UNCONSCIOUS

MOTIVATIONS MAKE UP AS MUCH AS 80PERCENT OF OUR DECISION-MAKING

PROCESSES.

THAT LEAVES JUST 20 PERCENT FOR LOGIC TO BATTLE OVER.”

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A BRAND IS A COHERENT SET OFIDEAS IN YOUR CONSUMER’S MIND

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© BUTTERFLY LONDON 2014

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NOW BRANDS ARE BECOMING MORELIKE PEOPLE

• A BRAND IS A PERSONIFICATION OF A PRODUCT, SERVICE OR EVEN AN ENTIRE COMPANY

• LIKE A PERSON, IT HAS A NAME, PERSONALITY, CHARACTER AND REPUTATION.

• LIKE A PERSON, YOU CAN RESPECT, LIKE AND EVEN LOVE A BRAND. YOU CAN THINK OF IT AS A DEEP PERSONAL FRIEND, OR MERELY AN ACQUAINTANCE.

• YOU CAN VIEW IT AS DEPENDABLE OR UNDEPENDABLE, PRINCIPLED OR OPPORTUNISTIC, CARING OR CAPACIOUS.

• LIKE YOU LIKE TO BE AROUND SOME PEOPLE AND NOT OTHERS, THERE ARE BRANDS THAT YOU WARM TO AND OTHERS THAT YOU DO NOT.

• PEOPLE HAVE CHARACTER …AND SO DO BRANDS.

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© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

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“TO CONNECT TO PEOPLEAT THE DEEPEST LEVEL,

YOU NEED STORIES.”

ROB MCKEE

© BUTTERFLY LONDON 2014

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STORIES ARE FUNDAMENTAL TO OUR LIVES

SOCIOLOGISTS SAY THAT THE TELLING OF STORIES BRINGS

COMMUNITIES TOGETHER

PSYCHOLOGISTS BELIEVE THAT OUR BRAINS ARE HARD-WIRED

TO TELL STORIES - WE INNATELY KNOW HOW TO CONSTRUCT

STORIES

EVOLUTIONISTS THINK WE TRANSFER KNOWLEDGE AND

SHARE UNDERSTANDING THROUGH STORIES GENERATION

TO GENERATION

© BUTTERFLY LONDON 2014© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

GREAT STORIES GIVE SENSE TO OUR LIVES

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STORIES ARE LIKE VIRUSES.

© BUTTERFLY LONDON 2014

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THEY ARE UBIQUITOUS – WE ALL ‘GET’ STORIES, NO MATTERWHERE WE’RE FROM.

THEY ARE CONTAGIOUS – TELL A STORY TO SOMEONE, AND IF ITRESONATES IT’LL SPREAD; THE MOST POWERFUL STORIES

DEMAND TO BE RETOLD, AGAIN AND AGAIN.

THEY STICK – THROUGH THE RE-TELLING, THEY EMBED THEMSELVES

IN OUR OWN AND OUR SHARED MEMORY.

© BUTTERFLY LONDON 2014

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WHAT ARE STORIES ABOUT?

1. STORIES ASK: “WHAT WOULD HAPPEN IF?”

2. THEY ARE ABOUT CHANGE – HOW AND WHY THINGS CHANGE

IN LIFE

3. THEY SHOWHUMAN TRUTHS – WEAKNESSES,

STRENGTHS, HOPES, FEARS, DESIRES

4. THEY SHOWCHOICES – AND THE CONSEQUENCES OF

THOSE CHOICES

© BUTTERFLY LONDON 2014

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“AT THEIR MOST BASIC, STORIES ARE ABOUT CONFLICT AND RESOLUTION – THE BASIC

TENETS OF LIFE: MAN SUFFERS DIFFICULTYAND GETS THROUGH IT; WE CAN ALL RELATE TO THIS. WE ARE ATTRACTED TO THE HUMAN

STRENGTH TO OVERCOME.”

ROB MCKEE

© BUTTERFLY LONDON 2014

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THE DRAMA INSIDE A STORY COMES FROM THE CONFLICT IT SHOWS.

ALL GOOD STORIES HAVE CONFLICT AT THEIR HEART – THEY SHOW PEOPLE RESOLVING CHALLENGES, BOTH EXTERNALLY AND INTERNALLY

IT IS WHEN THE HERO IS CHALLENGED THE MOST – WHEN THINGS ARE THE HARDEST – THAT WE SEE THE MOST CHANGE IN HIM.

© BUTTERFLY LONDON 2014

STORIES ARE ABOUT GREAT CONFLICT

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© BUTTERFLY LONDON 2014

A disruption of the status quo / an issue to sort

A struggle / conflict

Resolution / return to normality

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© BUTTERFLY LONDON 2014

ACT 1 ACT 2 ACT 3

Gra

dua

lly fa

ces

up

to fa

tal f

law

Second Major Reversal- things suddenly change

Hero combats fatal flaw and completes final challenge

Inciting Incident- First major reversal

Hero’s darkest moment

Overcome Initia

l

Challenges

He

ro fa

ces h

is gre

ate

st

strug

gle

3 ACT STORY STRUCTURE

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© BUTTERFLY LONDON 2014

WHAT THEY WANT...WHAT THEY NEED

WANTS - KILL A SHARK

NEEDS - SHOW THAT HE HAS CONVICTION

WANTS - SUCCESS IN AJOB

NEEDS - FIND HERSELF

WANTS - BUILD A BASEBALL PITCH

NEEDS - FOLLOW HIS DREAM

WANTS - SUCCESS IN A JOB

NEEDS - REBUILD HIS LIFE

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WHAT ARE STORIES ABOUT?

1. STORIES ASK:“WHAT WOULD HAPPEN IF?”

2. THEY AREABOUT CHANGE – HOW AND WHYTHINGS CHANGE

IN LIFE

3. THEY SHOWHUMAN TRUTHS – WEAKNESSES,

STRENGTHS, HOPES, FEARS, DESIRES

4. THEY SHOWCHOICES – AND THE CONSEQUENCES OF

THOSE CHOICES

© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

PRODUCTION PRODUCT PACK

INGREDIENTS PROVENANCE

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© BUTTERFLY LONDON 2014

TRUE

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© BUTTERFLY LONDON 2014

BRASILIAN BREWERY BRAHAMA LAUNCHED A LIMITED EDITION BEER SELEÇÃO ESPECIAL FOR THE WORLDCUP 2014.

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A STORY AROUND THOW IT IS MADE FROM BARLEY GROWN ON THE GRANJA COMAR FOOTBALL PITCH WHERE BRAZIL’S WORLD CUP TEAMS HAVE TRAINED FOR DECADES.

© BUTTERFLY LONDON 2014

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TRUE

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© BUTTERFLY LONDON 2014

UK BREWERS BREWDOG LAUNCHED “SUNK PUNK” THEFIRST BEER TO BE CRAFTED AT THE BOTTOM OF THE SEA AND CONTAINING UNUSUAL INGREDIENTS.

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THE IDIOSYNCRATIC INDIA PALE ALE WAS BREWEDUNDERWATER AND CONTAINS MARITIME-THEMED INGREDIENTS SUCH AS BUCKWEED, DISTILLEDSEA-SALT AND RUM.

© BUTTERFLY LONDON 2014

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THE PRODUCT STORY LIES AROUND HOW BREWDOG GOT SCOTLAND RID OF A CURSE.

© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

FICTION

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© BUTTERFLY LONDON 2014

SABMILLER WANTED TO LAUNCH A NEW BEER BRAND IN RUSSIA WHICH WOULD CELEBRATE RUSSIAN AND AUSTRIAN HERITAGE IN A MODESTLY PRICED, HIGH QUALITY BEER.

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OUR 4D METHODOLOGY:EXPLORING THE DIFFERENT DIRECTIONS THEY COULD TAKE, FROM PROVENANCE AND INGREDIENTS, TO THE LANGUAGE OF FRIENDSHIP AND MASCULINITY TO FIND THE FICTIONAL STORY IT COULD TELL.

© BUTTERFLY LONDON 2014

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TWO DIFFERENT CHARACTERSEMERGED:

NOBLE AUSTRIAN HARD-WORKING RUSSIAN

THE CHARACTERS THE CONFLICT

© BUTTERFLY LONDON 2013

INTELLECTNOBLECOUNTRATIONALACCURACY

LANDRUSTICFARMEREMOTIONALSOUL

THE BASIS OF THE STORY

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THE 'BALANCE OF OPPOSITES’ AND THE TENSION BETWEEN ‘ACCURACY’ AND ‘SOUL’.

© BUTTERFLY LONDON 2014

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BRINGING THE STORY TO LIFE:PACKCOMMSACTIVATION

© BUTTERFLY LONDON 2014

ADVERTISING IDEA

PACKAGING IDEA VIRAL IDEA CROWD SOURCING - Red Square

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© BUTTERFLY LONDON 2014

TRUE

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© BUTTERFLY LONDON 2014

NORTH CAROLINA CRAFT BEER BREWERS FULLSTEAM DEVELOPED A STORY AROUND THE BRAND THAT CONNECTS THE PRODUCT WITH IT’S SOUTHERN HERITAGE.

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THE NARRATIVE AROUND THE BRAND IS ABOUT A “SEMI-FICTITIOUS” CHARACTER, LIBORIUS GOLHART, A SOUTHERN PLANTATION WORKER WHO BREWED BEER WITH HIS OWN INGREDIENTS.

© BUTTERFLY LONDON 2014

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A NOSTALGIC SOUTHERN FEEL:“ENGRAVED" ILLUSTRATIONSTEXTURAL ELEMENTSECCENTRIC TYPOGRAPHY

...CREATING A VALUABLE CONNECTION WITH ITS AUDIENCE.

© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

FICTION

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© BUTTERFLY LONDON 2014

AMERICAN CRAFT BEER COMPANY BUZZARD BAY DEVELOPEDA 12 CHAPTER FICTIONAL STORY FOR THEIR LIMITED EDITION “CASE OF IPA”.

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THE STORY IS ABOUT A WEALTHY BREWER. THE READER IS ASKED TO SOLVE THE MYSTERY AS THEY

DRINK THE BEER.

© BUTTERFLY LONDON 2014

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© BUTTERFLY LONDON 2014

PRODUCTION PRODUCT PACK

INGREDIENTS PROVENANCE

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IF YOU CAN WRITE A COMPELLING STORYABOUT YOUR BRAND, IF YOU CAN DESCRIBE

WHERE YOUR BRAND IS GOING, WHAT IT STANDS FOR AND WHY IT WILL BE WHAT IT WILL BE…

…YOU WILL BUILD A BRAND PEOPLE WILL CONNECT WITH, REMEMBER & SHARE

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ANDREA VISUSM +44 7531 356 985 (UK)

[email protected]

We look forward to hearing from you

© BUTTERFLY LONDON 2013

BIANCA CAWTHORNEM +44 7866 806 367 (UK)M + 7 917 596 1063 (RU)

[email protected]