BP2882 User's Guide - 012_01a

Copyright

012.01A Q-MATIC INTERNATIONAL 1

The information in this document is subject to change without prior notice and does not repre-sent a commitment on the part of Q-MATIC SWEDEN AB.

All efforts have been made to ensure the accuracy of the Q-MASTER User's Guide, but Q-Maticcan not assume any responsibility for any errors and their consequences. Should you detect anyerrors, we should very much appreciate it if you would inform us accordingly.

The Q-MASTER User's Guide is copyrighted and all rights are reserved.

Reproduction of any part of this Manual, in any form, is not allowed, unless written permissionis given by Q-Matic Sweden AB.

COPYRIGHT © Q-MATIC SWEDEN AB, 2000

Q-MATIC SWEDEN ABwww.q-matic.com

BP2884 User’s Guide

2 Q-MATIC INTERNATIONAL 012.01A

Table of contents


1. Introduction ............................................................................................................... 5Q-MASTER Printer ...................................................................................................... 6BP2884 ...................................................................................................................... 6Workstation Terminal ................................................................................................. 7Displays ..................................................................................................................... 7Ticket ........................................................................................................................ 8Ticket Number ........................................................................................................... 9Ticket Button ............................................................................................................. 9Category ................................................................................................................... 9Priority ....................................................................................................................... 9The way it works ...................................................................................................... 10

2. Ticket Printer ............................................................................................................ 11Outside of the Ticket Printer ..................................................................................... 12Front Panel .............................................................................................................. 13Keyboard ................................................................................................................. 14Connectors .............................................................................................................. 15Ticket Roll ................................................................................................................ 16Print Head ............................................................................................................... 18

3. Function Keys .......................................................................................................... 19Description .............................................................................................................. 20

4. Edit Ticket Text ........................................................................................................ 23General Information ................................................................................................. 24Change the Promotion Text ..................................................................................... 24

5. Select Ticket Text ..................................................................................................... 27Select a Ticket Text .................................................................................................. 28

6. Edit Ticket Button Name .......................................................................................... 29Change the Ticket Button Name .............................................................................. 30

7. Quick Text ............................................................................................................... 31Change a Quick Text ................................................................................................ 32

8. Time and Date ......................................................................................................... 35Set Time .................................................................................................................. 36Set Date .................................................................................................................. 36

9. Reports .................................................................................................................... 39General ................................................................................................................... 40Report Settings ........................................................................................................ 41Explanation of Report Settings ................................................................................. 42The Report Head ...................................................................................................... 53Daily Transaction Time Report .................................................................................. 54Weekly Transaction Time Report .............................................................................. 55Monthly Transaction Time Report ............................................................................. 57Daily Waiting Time Report ........................................................................................ 58Weekly Waiting Time Report .................................................................................... 60Monthly Waiting Time Report .................................................................................. 62Daily Category Report .............................................................................................. 64



Weekly Category Report .......................................................................................... 66Monthly Category Report ......................................................................................... 68Daily Workstation Report ......................................................................................... 70Weekly Workstation Report ..................................................................................... 71Monthly Workstation Report .................................................................................... 72Summary Report ...................................................................................................... 73Key to Print Reports ................................................................................................. 74

10. ALT Key ................................................................................................................... 77Special functions ...................................................................................................... 78

11. Workstation Terminal KT2143 .................................................................................. 79General .................................................................................................................... 80Workstation Terminal Display ................................................................................... 80Keys ......................................................................................................................... 81Functions of the Terminal ......................................................................................... 82Priority settings and Customer calls .......................................................................... 83Alarm ...................................................................................................................... 84Login Code .............................................................................................................. 84Remove Customers .................................................................................................. 85Transfer Customers to the first position in a queue .................................................. 86Transfer a Customer to a fixed position in a queue ................................................... 86Transfer a Customer to the last position in a queue .................................................. 87Move and insert in order of arrival ........................................................................... 88Set a Ticket Number to show on the Main Display .................................................... 89Additional functions ................................................................................................. 90Dip-Switches ............................................................................................................ 91

12. Workstation Terminal KT2010, KT2011 .................................................................... 93General .................................................................................................................... 94Workstation Terminal Display ................................................................................... 94Keys ......................................................................................................................... 95Priority Switch (KT2011) ........................................................................................... 95Alarm Function ........................................................................................................ 95Category and Workstation Number .......................................................................... 96

13. Glossary ................................................................................................................... 97

Introduction 1


The Q-MASTER System is a tool to improve Customer Service and Cost Effectiveness. It is veryflexible and can be tailored to virtually any situation or requirement. It is a stand-alone Systemand no PC or other equipment is needed.

The following chapter will give you a short description of some of the parts in a Q-MASTERSystem. We recommend that you read this chapter; it will help you to understand theterminology used in this manual and it will help you to understand the idea behind the System.Some of the parts are included in all Systems other parts are options. Please contact your Q-Matic Partner if you want more information about the units mentioned in this manual.

In this manual we use the word “customer” for all persons or units that are served in a specificorder and “staff” for those who serve the customers. In reality the customers may be patients,clients or perhaps not even human (cattle, packages, cars, etc.). The staff may be doctors,technicians or a machine.

Topics in this chapter

BP2882......................................................................... 6BP2884......................................................................... 6Workstation Terminal.................................................... 7Displays ........................................................................ 7Ticket............................................................................ 8Ticket Number .............................................................. 9Ticket Button ................................................................ 9Category....................................................................... 9Priority .......................................................................... 9The way it works......................................................... 10

Introduction



The brain in the Q-MASTER System is the Q-MASTER Ticket Printer (BP2882). The Q-MASTERTicket Printer controls all other units in the System.It contains all texts printed on the Tickets and itstores all information. The System stops working ifthe Q-MASTER Ticket Printer is disconnected. Itmust be powered and connected to the rest of theSystem. A back-up battery guarantees that allinformation can be retrieved after a power failure.Only one Q-MASTER Ticket Printer can beconnected to a System.

The BP2884 Ticket Printer is used if a System needsmore than one Ticket Printer. The BP2884 is “only”a printer; it does not store any information or makeany calculations. The BP2884 must be connected toa Q-MASTER Ticket Printer (BP2882). The Systemcontinues to work if the BP2884 is removed fromthe System.

BP2882

BP2884

Introduction


In this manual the place where customersare served is called the Workstation. It canbe a desk, a counter, etc. The WorkstationTerminal (KT2010, KT2011 or KT2143) isused to call customers to the Workstation.The KT2143 also makes it possible totransfer customers between differentqueues (Categories), to call a specificcustomer (Ticket Number), etc.

A display is a unit that shows some kind of information. Q-Matic produces many differentdisplays. The flexibility of the Q-MASTER System makes it possible to show virtually any kind ofinformation to both the customers and to the staff members. It can be the Ticket Number, theWorkstation Number, the direction to the calling Workstation, the Waiting Time, promotiontext, etc. Below is a description of three common types of displays, the Workstation Display, theMain Display and the Information Display.

The Workstation Display is placedabove the Workstation. TheWorkstation Display shows the TicketNumber and flashes when a customeris called. This will help the customer tofind the Workstation.

Workstation Terminal

Displays



The Main Display guides the customer tothe Workstation. It shows the TicketNumber, Workstation Number and thedirection to the Workstation.

The Information Display shows information to the customers and/or the Staff Members. Theinformation shown depends on the settings in the Q-MASTER Printer. The information can bethe Waiting Time, the Number of Waiting Customers, a promotion text, etc.

The Ticket is the piece of paper taken by the customer. It isprinted on the Ticket Printer (BP2882 or BP2884) when thecustomer presses the Ticket Button (the button on the TicketPrinter). The Text on the Ticket is stored in the Q-MASTER TicketPrinter.

Ticket

Introduction


The Ticket Number identifies the customer's position in thequeue. The Ticket Number is printed on the Ticket. The TicketNumber is shown on the displays when the customer is called.You can have many queues (Categories) each with a uniquesequence of Ticket Numbers.

The Ticket Buttons are the buttons used by the customers to select a service. The Ticket Buttonsare placed on the Ticket Printer or on top of a pedestal depending on the equipment you have.The Q-MASTER System can have more than one Ticket Button.

The Category is the queue. Each Category has its own sequence of Ticket Numbers. More thanone Ticket Button (see above) can be assign to the same Category.

The Priority determines the order in which customers are called to the Workstation. This makesit possible to offer many kinds of services at the same Workstation. The Priority is programmableand may vary between different Systems. Please contact your Q-Matic Partner for moreinformation about the Priorities in your System. Use the Workstation Terminal to select thePriority used by the Workstation.

Ticket Number

Ticket Button

Category

Priority

Ticket Number 103 Ticket Number 102

Work StationLow priority queue

The Work Station servesboth queues.

Call customers from the lowpriority queue if there areno high priority customers.

Call first the customers fromthe high priority queue

Ticket Number 209

High priority queue



The Queue Management System may look very complicated but if you look a little bit closer youwill find that it is very logical. Take some time and look at the figure below. It shows the majoractivities in a System and how they are linked with each other.

The way it works

1.The Customer presses a TicketButton at the Ticket Printer. Thetime and the Ticket Button Numberare stored in the statistics

2.The Ticket Printer checks whichTicket Button was pressed and putsit in the correct Category.

Welcome012Loan

Date 18/8 1999

3.The Ticket Printer takes the nextavailable Ticket Number in theCategory and prints a Ticket.

P1 P2 P3 P4 P5

CLOSE

D

C

B

A

ALT NEXT

0

987

654

321

CLR ENT

4.The next Customer is called to theWork Station. This marks the end ofthe Transaction Time for theprevious Customer and the start ofthe Transaction Time for the newCustomer. The time is stored in thestatistics.

5.A Main Display shows the TicketNumber and the Work StationNumber. An Arrow helps theCustomer to find the Work Station.

6.A Work Station Display shows theTicket Number above the callingWork Station. The Ticket Numberflashes to make it easier for theCustomer to find the Work Station.

Ticket Printer 2


You do not need any computer in a Q-MASTER System. The Q-MASTER Ticket Printer has aprocessor and controls all other units in the System. The Ticket Printer prints the Tickets.

Ticket Buttons used by the customers to select the type of service are placed on the top of theTicket Printer.

The Ticket Printer is placed inside or on top of a pedestal.


Outside of the Ticket Printer........................................ 12Front Panel ................................................................. 13Keyboard .................................................................... 14Connectors ................................................................. 15Ticket Roll ................................................................... 16Print Head................................................................... 18

Ticket Printer



The bottom and the inner walls of the Ticket Printer are made of steel. This results in a strongand reliable housing that will serve you for many years.

A plastic hood protects the print head and the ticket roll. The hood is locked with a key toprevent unauthorised access. On top of the hood there is a keyboard. The keyboard is used tochange the settings of the Ticket Printer. The keyboard also contains the Ticket Buttons. A FrontPanel covers the keyboard.

Outside of the Ticket Printer

Ticket Printer


The Front Panel is placed on top of the Ticket Printer keyboard. The Front Panel protects theTicket Printer from unauthorised tampering; only the Ticket Buttons are available for thecustomers. To the left of each button it is possible to insert a paper sheet with text explainingthe service available when the Ticket Button is pressed.

Front of the Front Panel (five holes). Back of the Front Panel (five holes).

To remove the Front Panel

The Front Panel can be removed. Place the palm of your hand on theFront Panel and push it lightly upwards.

Front Panel



Lift the bottom end of the Front Plate andpull it towards you.

The Keyboard is used to enter and edit Settings, print Reports, etc.

Function Keys

The upper part of the Keyboard has 15 Function Keys. The Function Keys are used to select, editand print the Settings in the Ticket Printer. They are also used to print Statistics Reports. Fourteenof the Function Keys are programmed to perform specific tasks (one is not used in the currentversion of the Ticket Printer).

Ticket Buttons

The right-hand column with keys are the Ticket Buttons. These are used to issue the Tickets. Thekeys are accessable through the Front Panel.

Character Keys

On the lower part of the Panel, there is a standard typewriter keyboard. These keys are used toenter information into the Ticket Printer.

The keyboard behaves much like a standard typewriter with one exception; do not press the ESC,SHIFT or ALT keys at the same time as another key. First, press ESC, SHIFT or ALT, then the otherkey.

ENTER

Press ENTER to get a new line. Press ENTER twice to get a new line and a blank line.

DEL

Delete the preceding character.

SHIFT

Upper-case characters or Command key together with other keys. First, press SHIFT then theintended button. Capital letters are default.

Keyboard

Ticket Printer


ESC

Command key. First press ESC and then the intended key.

ALT

Command key. First press ALT and then the intended key.

CAPS LOCK

Change between capital letters and small letters. Capital letters are default. Press CAPS LOCKfor lower case letters.

SPACE BAR

Space between characters.

ARROW KEYS

Use the Arrow Keys to move the cursor when editing text.

ALT 7

The ALT key and the 7 key. Back Slash “\”.

ALT -

The ALT key and the minus sign (-). Underline “_”.

On the Back of the Ticket Printer are four connectors but only three of them are used on theBP2882.

The back of the BP2882.

Connectors

AC Power

SystemCommunication

SerialCommunication



Power Supply

Do not connect the Printer to any other voltage then the one printed on the label on the backof the Printer.

System Communication

The System Communication sends information between the Q-MASTER Ticket Printer and theother units in the System. The System ceases to function if the cable is disconnected from theQ-MASTER Ticket Printer.

The Tickets are made of thermo paper and change colour when they are heated.

Ticket Roll

Serial communication(RS232).

Q-Win SystemCommunication.

Not used.

Ticket Printer


New Ticket Roll

Never use any other Tickets then those supplied from Q-Matic.

A colour indication on the Tickets shows when it is time to replace the Ticket Roll. A warningwill also appear in the Workstation Terminal display.

Open the top of the Printer to be able to reach the Ticket Roll. Do not turn off the power to theTicket Printer.

Remove the old Ticket Roll.

Insert a new Ticket Roll and carefully feed the paper towards the Print Head.

When the paper reaches the Print Head, push the Paper Feed Button and at the same time feedthe paper forward.

The Print Head. The Paper Feed Buttom.

The Ticket counter is reset when the Paper Feed Button is pressed.



The Print Head uses heat to change the colour of the paper. No ink, toner or anything else needsto be refilled.

A dirty Print Head reduces theprint quality. Use cotton swabsand white spirit for cleaning.Never use sharp or conductivetools in the Print Head.

Print Head

Function Keys 3


The Function Keys are the 15 large keys at the top of the keyboard. The Function Keys are usedto enter the System Settings. Most settings are entered once, at the installation of the System.This manual describes the settings that you may need during the use of the Q-MASTER TicketPrinter. Settings not described in this manual are only for technicians trained in the Q-MASTERSystem.


Description ................................................................. 20

Function Keys



The upper part of the keyboard has 15 Function Keys, of which 14 keys are predefined in thesoftware.

Edit Ticket Text

Edit Ticket Texts.

Select Ticket Text No.

Select the Ticket Text that will be printed when a Ticket Button is pressed.

Edit Ticket Button Name

Edit the Ticket Button Name.

Quick Text

Edit a Quick Text.

End of Operation

End of Operation confirms that an operation is finished. It is always used in the end of an oper-ation.

Edit System Settings

Edit the System Settings. Only experienced technicians should use this option. Contact your Q-Matic Partner if the Settings must be changed.

Set Time

Set time.

Set Date

Set date.

General Report

Not in use.

Transaction Time Report

Print a Transaction Time Report.

Waiting Time Report

Print a Waiting Time Report.

Description

Function Keys


Category Report

Print a Category Report.

Workstation Report

Print a Workstation Report.

Summary Report

Print a Summary Report.



Edit Ticket Text 4


The Ticket Number must of course be printed on the Ticket but it may also be nice to print ashort message on the Ticket. Perhaps you want to print a greeting to the customers, the nameof the company and/or print some text related to a national holiday (for example Merry Christ-mas). The text must be easy to change when the holiday is over. All this is possible with the Q-MASTER System.


General Information.................................................... 24Change the Promotion Text ........................................ 24

Edit Ticket Text



There are two types of texts on the Ticket: Promotion Text and System Information. This chapterdescribes how you change the Promotion Text. The System Information shows information fromthe System (Ticket Number, time, date, etc.). You cannot change the System Information byyourself. Please contact your Q-Matic Partner if you want to change the System Information.

Promotion Text

To change the Ticket Button Name in the system information part, see “Edit Ticket ButtonName” on page 29.

Never enter a long Promotion Text. Too long a text may result in a faulty Ticket. Please contactyour Q-Matic Partner if you need help with the text.

Edit Ticket Text

Press and then the Function Key .

General Information

Change the Promotion Text

Promotion Text

ALT

EditTicketText

Edit Ticket Text


Select Ticket Button

Press the Ticket Button for which Text should be

changed. Two Tickets are printed. On the first the text “Edit TextNo. nn” is printed, nn is the Ticket Text Number. The second Tick-et is without text.

Enter New Text

Use the Keyboard to enter a new Promotion Text. At the same time as the new Text is enteredTickets are printed to show the current position of the cursor. The cursor marks the position inthe text that is affected when a key is pressed. A New character is inserted to the right of thecursor when it is at the end of the text, otherwise they are inserted to the left of the cursor.

It is possible to use the Arrow Keys to move the cursor in the text. Use

the key to insert a new line.

Use to remove unwanted characters. The character marked by the cursor is deleted.

Finish text insertion

Press to finish the insertion of text.

Edit Text No.

ENTER

DEL

End ofOperation



Save the Text

A Ticket with the text “Save Text [Y/N]?” is printed.

Press Y to save the new Ticket Text or N to abort the insertion. ATicket with the text “Text is saved” is printed if the text was savedsuccessfully.

Test the Text

Press the Ticket Button which text was changed to check the Ticket.

Save Text [Y/N] ?

Text is saved

Select Ticket Text 5


The previous chapter described how easy it is to change the text on the Ticket but remember,an easy job takes time. A way to avoid this job is to make a collection of useful Ticket Texts. YourQ-Matic Partner can help you to make the Ticket Texts. This chapter describes how you selectone of the stored Ticket Texts.


Select a Ticket Text ..................................................... 28

Select Ticket Text



The Ticket Text is the text printed on the Ticket. Each Ticket Text is assigned a number (TicketText Number). This number identifies the Ticket Text. The Q-MASTER can store up to 99 differentTicket Texts. This makes it possible to have Ticket Texts for special occasions, etc. Each TicketButton is connected to one Ticket Text, more than one Ticket Button can use the same TicketText even if they serve different types of services.

Press the Function Key.

Press the Ticket Button whose text should be changed. A Ticket isprinted with information about the current Ticket Text Number.

Enter the new Ticket Text Number. Always enter two digits, for ex-ample 03. A Ticket is printed with information about the new Tick-et Text Number.

The following Ticket is printed if an incorrect Ticket Text Numberis entered.

Enter “Y” to create a new Ticket Text with number nn. If “N” isentered the following Ticket is printed and the Ticket Text Numberis unchanged.

Press the Ticket Button to print a Ticket. Check that the new Ticket Text is correct.

Select a Ticket Text

SelectTicketText

Current Text No. =

New Text No. =

Edit a new text as Text No.[Y/N] (Ok/Abort)?

Failed to changethe Text No. of the button.

Operation results in an 'Error'!Operation has ended


6


Each Ticket Button is assigned a name. The Ticket Button Name usually describes the servicemade available to the customer pressing that Ticket Button. The Ticket Button Name is usuallyprinted on the Ticket so the customer will know that he or she has made the right selection. TheTicket Button Name must be changed if the service is changed.


Change the Ticket Button Name ................................. 30




Changing the Ticket Button Name only changes the name printed on the Ticket; the rest of theTicket Text is unchanged.

• Press the Function Key.

• Press the Ticket Button which name should be changed.

• Edit the selected Ticket Button Name. Tickets are continually printed to show the cursor (thecursor is the position in the text affected by the next key that is pressed) position. New char-acters are inserted to the left of the cursor.

Use the left and right arrow keys, , to move the cursor in the text.

Use to erase characters. The old Ticket Name is not automatically replaced; it must

be erased with if it should not be used.

• Press to save the new Ticket Button Name. A Ticket is printed to confirm thatthe new name is saved.

Change the Ticket Button Name

EditCategory

Name

DEL

DEL

End ofOperation

Button Name saved

Quick Text 7


A Quick Text is a stored text that can be used on Tickets or displays. The same Quick Text canbe used at many displays and Tickets. If you change the stored Quick Text it will be automaticallyupdated everywhere it is used.


Change a Quick Text................................................... 32

Quick Text



• Press the Function Key.

• The following Ticket is printed if there are no stored Quick Texts. Please contact your Q-Mat-ic Partner if you want to use Quick Texts.

• The following Ticket is printed if there are Quick Texts in the System. Enter the number ofthe Quick Text that you want to change. You must enter three digits, for example “002”.

• Edit the selected Quick Text. Tickets are continually printed to show the cursor (the cursor isthe position in the text affected by the next key that is pressed) position. New characters areinserted to the left of the cursor.

Use the left and right arrow keys, , to move the cursor in the text.

Use to erase characters.

Change a Quick Text

QuickText

System holds no quicktexts to edit

Please enter QUICK_TEXT nbr (001-003)

001 [TEXT1], Text 1002 [TEXT2], Text 2003 [TEXT3], Text 3

DEL

Quick Text


• Press to save the Quick Text. A Ticket is printed. Enter “Y” to save the QuickText or enter “N” to exit without changes.

A Ticket is printed to confirm that the Quick Text is saved.

End ofOperation

Save Settings [Y/N]?

Text was saved



Time and Date 8


Correct time and date are vital for the accuracy of the Q-MASTER System. Note! The Q-MASTERSystem will not automatically adjust the clock for daylight saving time changes.


Set Time ..................................................................... 36Set Date...................................................................... 36

Time and Date



• Press the Function Key. A Ticket with the following text is printed.

• Enter the new time in the 24-hour mode and with four digits, for example 0835 (8:35 am)or 1425 (2:25 pm). A Ticket is printed with the new time.

The new time is saved.

Always use the date format dd:mm:yy (day:month:year).

• Press the Function Key. The following Ticket is printed.

Set Time

Set Date

SetTime

(hh:mm)

Enter New Time, HHMM

New Time,

SetDate

(dd:mm:yy)

Enter New date, DDMMYY

Time and Date


• Enter the new date. Always enter six digits, for example 051000 for 5 October 2000. Enterfirst the day, then the month and finally the year. The following Ticket is printed.

The new date is saved.

New Date,



Reports 9


To assign a number to the customers so they can sit and wait makes the customers a little bithappier but is that all? No, the Q-MASTER System is a powerful tool which can improve yourcustomer service and to make your organisation more efficient.

The Q-MASTER stores lot of information about the customers; when they arrived, how long theywaited and the time it took to serve each customer. The Statistics Reports present theinformation in a way that is easy to read. You can see when you had long waiting times andwhen you had very short or no waiting times. The Statistics Reports also help you to see theresult of a change in your organisation.


General....................................................................... 40Report Settings ........................................................... 41Explanation of Report Settings .................................... 42The Report Head......................................................... 53Daily Transaction Time Report ..................................... 54Weekly Transaction Time Report ................................. 55Monthly Transaction Time Report................................ 57Daily Waiting Time Report........................................... 58Weekly Waiting Time Report....................................... 60Monthly Waiting Time Report ..................................... 62Daily Category Report ................................................. 64Weekly Category Report ............................................. 66Monthly Category Report............................................ 68Daily Workstation Report ............................................ 70Weekly Workstation Report ........................................ 71Monthly Workstation Report....................................... 72Summary Report ......................................................... 73Key to Print Reports .................................................... 74

Reports



The Q-MASTER Ticket Printer stores statistics about the activities in the System. It is informationabout when a customer arrived, the Waiting Time, the Transaction Time, etc. This informationis used to create Reports.

The Reports are printed on the Tickets. It is also possible to transfer the statistics to a PCcontaining the Q-WIN program. This solution makes it possible to store statistics for the futureand to print Reports on ordinary paper. Please contact your Q-Matic Partner if you wantinformation about Q-WIN.

The following Reports are available in the Q-MASTER Printer.

Transaction Time Report

The Report shows the number of customers whose Transaction Times are within each given timeinterval. The Transaction Time is the time from when the customer was called until the nextcustomer was called or the Workstation was closed. The Report shows three intervals, forexample the number of customers whose Transaction Times were less than five minutes,between five and ten minutes and between ten and fifteen minutes. It also shows the numberof customers whose Transaction Times were longer than the last interval (in this example longerthan fifteen minutes) and the total number of customers.

Waiting Time Report

The Report shows the number of customers whose Waiting Times are within each given timeinterval. The Waiting Time is the time from when the Ticket was taken until the customer wascalled to the Workstation. The Report shows three intervals, for example the number ofcustomers whose Waiting Times were less than five minutes, between five and ten minutes andbetween ten and fifteen minutes. It also shows the number of customer whose Waiting Timeswere longer than the last interval (in this example longer than fifteen minutes) and the totalnumber of customers.

Category Report

The Report shows the average values for the stored statistics, for example the number of servedcustomers, the average Transaction Time, Waiting Time, etc.

Workstation Report

The Report shows the number of customers served by each Workstation.

Summary Report

The Report gives a summary of the major factors that affect the service and the cost efficiency.

The Reports are available as Daily, Weekly and Monthly Reports.

General

Reports


The Report Settings specify the statistics included in the Report. Each time a Report is manuallyselected the Printer prints a list showing the current Report Settings. Most Settings are specifiedonly the first time the Report is printed.

Auto Reports are Reports that are automatically printed at a predefined time and date. AllSettings are specified once. After that everything is automatic.

The following Tickets are printed when a Report Function Key is pressed.

Change the settings

There is a number in front of each Setting in the list. Enter the number to edit the correspondingSetting. Always enter two digits, for example 02.

When the Settings are correct, enter 00 to save the Settings and immediately print the Reportor 99 to save the Settings without printing (the Report is printed at the specified time if “AutoPrint” is selected). Press the Space Bar twice to exit without printing any Report and withoutchanging the Settings.

Report Settings

00 Start of Report Printing.01 Auto Print : 0:0002 Date : -03 Time : 8:00 - 19:0004 Categories : 1 - 105 Button : 1 - 106 Work Stat. : 1 - 407 Period : 60 min08 Interval : 120 sec09 No Shows : 20 sec

10 Accepted : 5 min11 Day of Week : 0 (offset)12 Auto Print : 0 (day of Week)13 Auto Print : 0 (day of Mon.)14 Queue No. : 015 Sep. Cat. : 1 (on/off)16 Option 8 : 017 Option 9 : 018 Option 10 : 019 Output : 0

99 Save and Exit

Any other key twice to Abort



00 Start of Report Printing

The Settings are saved and the Report is printed immediately. Usually this option is not used forAuto Print of Reports but it can be used to get a printout immediately; the Report will then beautomatically printed according to the Settings.

01 Auto Print

Auto Print automatically prints a Report at a predefined time.

Enter 01; a Ticket is printed.

Enter the time when the Report should be printed. Use the 24-hour format (for example 1500for 3:00 pm). A new Settings List with the new Settings is printed. Enter “99” to save theSettings.

Print the Reports after or before Business Hours. We recommend that Weekly Reports be printedon Monday morning and Monthly Reports in the morning on the first day of the month.

Enter “0000” as the Auto Print time to disable the function.

If the Auto Print is a Monthly or Weekly Report, Setting Number 12 or 13 must be set to a value.

There must be no date (02) selected when Auto Print is used.

02 Date

This setting specifies the dates covered by the Report. Usually no date is selected, which isindicated with “-“.


Explanation of Report Settings

Enter new time.Format: HHMM

Enter new date.Or space for today.

Format: DDMMYY DDMMYY

Reports


Enter the dates according to the instructions on the Ticket, for example 300800 020900 (30/82000 to 2/9 2000). A new Settings List is printed. Enter two dates even if the Report should coveronly one day, for example 300800 300800 (30/8 2000).

Press the Space Bar instead of entering a date to remove any selected date. A Ticket is printedand “-“ is printed as the date in the Settings List.

Below you will see the days that are included in the Report if you do not enter any specific date.If dates are entered, the Report will cover these days no matter which type of Report you haveselected. Note! There must be no date selected if Auto Print is used. The Report covers all thefollowing days if no dates are entered.

Daily Statistics. The Report covers the printout day.

Weekly Statistics. The Report covers one week with the day before the printout day as the lastday.

Monthly Statistics. The Report covers one month with the day before the printout day as the lastday.

03 Time

The Report includes statistics from the inserted time span.


Enter the times according to the instructions on the Ticket. The time must be entered in the 24-hour format, for example 0700 1900 (7:00 am to 7:00 pm). Always select a time span that islonger than the business hours. If, for example, business hours are 09:00 – 17:00 (9:00 am to5:00 pm) select 08:30 – 18:00 (8:30 am to 6:00 pm) as the time span to be sure that allcustomers are included in the Report.

Today selected

Enter new time.Format: HHMM HHMM



04 Categories

The Setting specifies a start Category and an end Category. Both these Categories and all thosein-between will be included in the Report. Note! This Setting uses the Category Number not theCategory Name. Use the same start and end Category to include only one Category.


The current start Category is printed at the bottom of the Ticket. Enter the new start Category.

Press the function key to save the new start Category. The following Ticket is

printed.

Enter the new end Category.

Press the function key to save the new end Category.

Editing end with key 'End Text'Category from

End ofOperation

Editing end with key 'End Text'Category to

End ofOperation

Reports


05 Button

The Setting specifies a start Ticket Button and an end Ticket Button. Both these Ticket Buttonsand all those in-between will be included in the Report. Note! This Setting uses the Ticket ButtonNumber not the Ticket Button Name. Use the same start and end Ticket Button to include onlyone Ticket Button.


The current start Ticket Button is printed at the bottom of the Ticket. Enter the new start TicketButton.

Press the function key to save the new start Ticket Button. The following Ticket isprinted.

Enter the new end Ticket Button.

Press the function key to save the new end Ticket Button.

Editing end with key 'End Text'Button from

End ofOperation

Editing end with key 'End Text'Button to

End ofOperation



06 Work Stat.

The Report will include statistics from the selected Workstations. Enter a start WorkstationNumber and an end Workstation Number. These Workstations and all those in-between will beincluded in the Report. It is not necessary that all Workstation Numbers between the startnumber and the end number be used. Enter, for example, 1 as the start number and 11 as theend number if Workstations 1 – 7 and 10 – 11 are in operation.


The current start Workstation is printed at the bottom of the Ticket. Enter the new startWorkstation.

Press the function key to save the new start Workstation. The following Ticket is

printed.

The current end Workstation is printed at the bottom of the Ticket. Enter the new endWorkstation.

Press the function key to save the new end Workstation.

Editing end with key 'End Text'Work Station from

End ofOperation

Editing end with key 'End Text'Work Station to

End ofOperation

Reports


07 Period

In Daily Reports a day is divided into periods. The length of a period can range from 30 minutesand upwards. A shorter period results in a more detailed Report.


The current Period Length is printed at the bottom of the Ticket.

Enter a new Period Length. Press the function key to save the new Period Length.

08 Interval

The Interval Length in seconds. In the Transaction Time and the Waiting Time Reports theTransaction Times and the Waiting Times are divided into intervals. The Report shows thenumber of customers with a Transaction Time or a Waiting Time within each interval; forexample all customers with a Waiting Time below five minutes, between five and ten minutesand between ten and fifteen minutes (the Interval Length is in this case 300 seconds). The lastinterval shows all customers with a Waiting Time or a Transaction Time that exceeded the lastinterval; in the example above it is all customer with a Waiting Time above fifteen minutes.

Editing end with key 'End Text'Period time in minutes

End ofOperation

99-08-27

Time <5 <10 <15 > Total

10:00 2 1 . . 311:00 2 . . . 212:00 7 . . . 713:00 . . 4 . 414:00 2 . . . 215:00 1 1 . . 2

16:00 2 3 . . 517:00 . 2 . . 2

Total 16 7 4 . 27

% 59.2 25.9 14.8 .Acc. % 59.2 85.1 100.0 100.0

Period

Interval




The current Interval Length is printed at the bottom of the Ticket. Enter a new Interval Length.Press the Function key to save the Interval Length.

09 No Shows

Customers who took a Ticket but did not respond on the call from the Workstation are calledNo Shows. The No Show Time is the maximum time the Workstation should wait until a newcustomer is called. All customers with a Transaction Time equal to or below the No Show Timeare stored as No Shows in the statistics. These customers are only included in the WorkstationReport, not in any other Report.


The current No Show Time is printed at the bottom of the Ticket. Enter a new No Show Time.

Press the function key to save the new No Show Time.

Editing end with key 'End Text'Interval time in seconds

Editing end with key 'End Text'No Show time in seconds

End ofOperation

Reports


10 Accepted

The Acceptable Waiting Time. This value is only used in the Summary Report. The SummeryReport shows the percentage of the customers that had a Waiting Time within the AcceptableTime.


The current Acceptable Waiting Time is printed at the bottom of the Ticket. Enter a newAcceptable Waiting Time.

Press the function key to save the new Acceptable Waiting Time.

11 Day of Week

Start day for the Weekly Reports.

0 The date prior to the current day will be the last day of the Report.1 Monday2 Tuesday3 Wednesday4 Thursday5 Friday6 Saturday7 Sunday


The current Start Day is printed at the bottom of the Ticket. Enter a new Start Day.

Editing end with key 'End Text'Accept Wait time in minutes

End ofOperation

Editing end with key 'End Text'Start Day



Press the function key to save the new Start Day.

12 Auto print

This option is only used together with Auto Print of Weekly Reports. The value specifies the startday and the print day for the Report. The last day in the Report is the day before the print day.If, for example, Monday (1) is selected as print day the Report includes statistics from Mondayuntil yesterday (Sunday). The Report will include the following days depending on the enteredvalue.

0 Manual printout. Should never be used together with Auto Print.1 Monday – Sunday2 Tuesday – Monday3 Wednesday – Tuesday4 Thursday – Wednesday5 Friday – Thursday6 Saturday – Friday7 Sunday - Saturday


The current Start Day is printed at the bottom of the Ticket. Enter a new Start Day.

Press the function key to save the new Start Day.

End ofOperation

Editing end with key 'End Text'Day of Week

End ofOperation

Reports


13 Auto print

This option is only used together with Auto Print of Monthly Reports. The value specifies the dayin the month when the Report is printed and the dates included in the Report. The day beforethe print day is the last day in the Report. Enter 1 to include the last month in the Report. Neverenter 31 as print day; the result is that the Report is only printed in months with 31 days. Enter0 to disable this option.


The current Print Day is printed at the bottom of the Ticket. Enter a new Print Day.

Press the function key to save the new Print Day.

14 Queue No.

Not used in the current version of the Ticket Printer.

15 Sep. Cat.

Separate the Categories in the Report. Each Category included in the Report will be printed onseparate pages.

0 The Categories are not separated. An average of all Categories are shown in the Report.

1 The Categories are separated in the Report.

Enter 15 to toggle between not separated (0) and separated (1). No Ticket is printed except fora new Settings List.

16 Option 8


17 Option 9


18 Option 10


Editing end with key 'End Text'Day of Month

End ofOperation



19 Output

Specify the printer on which the Report will be printed. It is possible to print the Report on astandard PC printer if the Q-MASTER Ticket Printer is connected to an AD2260. Three values canbe entered.

0. Print the Report on the current unit. The Report is printed on the unit from which theReport is selected. Use this optionif there is no AD2260 connected to the System.

1. Always print the Report on the Q-MASTER Ticket Printer no matter from where theReport is selected.

3. Always print the Report on the PC printer. An AD2260 must be connected to a PCprinter.

Note! There is no number 2 option available.


The current printer selection is printed at the bottom of the Ticket. Enter a new printer selection(0, 1 or 3).

Press the function key to save the new Print Day.

99 Save and Exit

Save the Settings but print no Report. Use this option to set the settings for Auto Print. Option“00 – Start of Report Printing” also saves the Settings. No changes are saved if the settings areaborted in any other way.

Editing end with key 'End Text'Output

End ofOperation

Reports


In the Report Head there is information about the Settings selected for the Report, name andaddress of the office and time and date. The bottom Ticket informs about the total number ofcustomers and the number of No Shows. No Shows are customers who did not respond on acall from the Workstation.

The Report Head is printed first on all Reports.

The Report Head

DAILY TRANSACTION TIME

99-08-30 Monday Week:35

Printed : 99-08-30 14:28Name : Q-Matic Sweden ABStreet : Neongatan 8City : S-431 53 MÖLNDALPhone : +46 31-87 92 50

Menu settings:

From : 99-08-27To : 99-08-27Period : 60 min.Interval : 5:00 min.Time : 6:00 - 19:00Category : 1 to 1WStn. : 1 to 7 cont.

Button : 1 to 1No shows : 0:20 min.

This report includes a total of 42 customers. Of which 15 or35.7% did not respond when theirnumber was called. Periods withno statistics are not included.



The “Daily Transaction Time” Report shows the number of customers and their TransactionTimes for the selected day. The Transaction Time is the time from when the customer was calledto the Workstation and until the next customer was called or the Workstation was closed. Theday is divided into periods. Each line in the Report represents a period. The Transaction Time isdivided into intervals. The Report shows the number of customers in each interval and period.

Print Report

Press twice on the Function Key to print the Settings Tickets. Enter the desiredsettings and finally select 00 to print the Report immediately or 99 if it is an Auto Print.

Time

This is the end of the period. The number of periods depends on the Report Settings.

Daily Transaction Time Report

TransactionTime

Report

DAILY TRANSACTION TIME


Printed: 99-08-30 14:28Name : Q-Matic Sweden ABStreet : Neongatan 8City : S-431 53 MÖLNDALPhone : +46 31-87 92 50

Menu settings:

From : 99-08-27To : 99-08-27Period : 60 min.Interval: 5:00 min.Time : 6:00 - 19:00Category: 1 to 1WStn. : 1 to 7 cont.

Button : 1 to 1No shows: 0:20 min.


The session time was record whenthe customer left the Work Station

Distribution between categories:27 cus. from Category 1

99-08-27

Time <5 <10 <15 > Total

10:00 . . . 1 111:00 2 . . 1 312:00 3 3 1 1 813:00 2 . . 2 414:00 . 1 . . 115:00 . . 2 1 3

16:00 1 2 2 . 517:00 . 1 1 . 2

Total 8 7 6 6 27

% 29.6 25.9 22.2 22.2Acc. % 29.6 55.5 77.7 100.0

Reports


Interval <x

The Transaction Time is divided into intervals. The Report shows the number of customers withineach interval. In the example Report above there is one interval for customers with TransactionTimes below five minutes, one for Transaction Times between five minutes and ten minutes, onefor Transaction Times between ten minutes and fifteen minutes and one for Transaction Timesabove fifteen minutes.

Total

The total number of customers in each row and in each column.

%

The percentage of customers served within each interval.

Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100.0% (all customers had a Transaction Time). In the example Report above 55.5%of the customers had a Transaction Time under ten minutes and 77.7% of the customers had aTransaction Time under fifteen minutes.

The “Weekly Transaction Time” Report shows the number of customers and their TransactionTimes for the selected week. The Transaction Time is the time from when the customer wascalled to the Workstation until the next customer was called or the Workstation was closed. TheTransaction Time is divided into intervals. The Report shows the number of customers in eachinterval.

Weekly Transaction Time Report



Print Report

Press and twice on the Function Key to print the Settings Tickets. Enter the

desired Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.

Date

The Date.

Interval <x

The Transaction Time is divided into intervals. The Report shows the number of customers withineach interval. In the example Report above there is one interval for customers with TransactionTimes below five minutes, one for Transaction Times between five and ten minutes, one forTransaction Times between ten and fifteen minutes and one for Transaction Times above fifteenminutes.

Total


%


ALT

TransactionTime

Report

WEEKLY TRANSACTION TIME

Week 34-34


Menu settings:






Date <5 <10 <15 > Total

99-08-23 8 7 6 6 2799-08-24 4 2 7 . 1399-08-25 4 11 5 4 2499-08-26 5 18 6 5 3499-08-27 12 23 4 2 41

Total 33 61 28 17 139

% 23 43 20 12Acc. % 23 67 87 100

Reports


Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100% (all customers had a Transaction Time). In the example Report above 67% of thecustomers had a Transaction Time under ten minutes and 87% of the customers had aTransaction Time under fifteen minutes.

The “Monthly Transaction Time” Report shows the number of customers and their TransactionTimes for the selected month. The Transaction Time is the time from when the customer wascalled to the Workstation until the next customer was called or the Workstation was closed. TheTransaction Time is divided into intervals. The Report shows the number of customers in eachinterval.

Print Report

Press and twice on the Function Key to print the Settings Tickets. Enter

the desired Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.

Monthly Transaction Time Report

SHIFT

TransactionTime

Report

MONTHLY TRANSACTION TIME

Aug -Aug


Menu settings:






Date <5 <10 <15 > Total

99-08-02 5 18 6 5 3499-08-03 4 11 5 4 2499-08-04 4 2 7 . 1399-08-05 8 11 2 4 2599-08-06 2 4 1 3 1099-08-09 8 26 3 6 4399-08-10 8 7 6 6 27

% 23 46 16 14Acc. % 23 69 85 100

99-08-11 4 2 7 . 1399-08-12 4 11 5 4 2499-08-13 5 18 6 5 3499-08-16 8 11 2 4 2599-08-17 12 23 4 2 4199-08-18 8 11 2 4 2599-08-19 2 4 1 3 1099-08-20 8 26 3 6 4399-08-23 8 7 6 6 2799-08-24 4 11 5 4 2499-08-25 5 18 6 5 34

99-08-26 4 2 7 . 1399-08-27 12 23 4 2 4199-08-30 8 11 2 4 2599-08-31 2 4 1 3 10

Total 133 261 91 50 565



Date

The Date.

Interval <x

The Transaction Time is divided into intervals. The Report shows the number of customers withineach interval. In the example Report above there is one interval for customers with TransactionTimes below five minutes, one for Transaction Times between five and ten minutes, one forTransaction Times between ten and fifteen minutes and one for Transaction Times above fifteenminutes.

Total


%


Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100% (all customers had a Transaction Time). In the example Report above 67% of thecustomers had a Transaction Time under ten minutes and 87% of the customers had aTransaction Time under fifteen minutes.

The “Daily Waiting Time” Report shows the number of customers and their Waiting Times forthe selected day. The Waiting Time is the time from when the customer took a Ticket until theWorkstation called the customer. The day is divided into periods. Each line in the Reportrepresents a period. The Waiting Time is divided into intervals. The Report shows the number ofcustomers in each interval and period.

Daily Waiting Time Report

Reports


Print Report

Press twice on the Function Key to print the Settings Tickets. Enter the desired

Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.

Time


Interval <x

The Waiting Time is divided into intervals. The Report shows the number of customers withineach interval. In the example Report above there is one interval for customers with Waiting Timesbelow five minutes, one for Waiting Times between five and ten minutes, one for Waiting Timesbetween ten and fifteen minutes and one for Waiting Times above fifteen minutes.

Total


%


WaitingTime

Report

DAILY WAITING TIME


Printed :99-08-30 14:28Name : Q-Matic Sweden ABStreet : Neongatan 8City : S-431 53 MÖLNDALPhone : +46 31-87 92 50

Menu settings:






99-08-27

Time <5 <10 <15 > Total

10:00 2 1 . . 311:00 2 . . . 212:00 7 . . . 713:00 . . 4 . 414:00 2 . . . 215:00 1 1 . . 2

16:00 2 3 . . 517:00 . 2 . . 2

Total 16 7 4 . 27

% 59.2 25.9 14.8 .Acc. % 59.2 85.1 100.0 100.0



Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100.0% (all customers had a Waiting Time). In the example Report above 59.2% ofthe customers had a Transaction Time under five minutes and 85.1% of the customers had aTransaction Time under ten minutes.

The “Weekly Waiting Time” Report shows the number of customers and their Waiting Times forthe selected week. The Waiting Time is the time from when the customer took a Ticket until theWorkstation called the customer. The Waiting Time is divided into intervals. The Report showsthe number of customers in each interval.

Print Report



Date

The Date.

Weekly Waiting Time Report

ALT

WaitingTime

Report

WEEKLY WAITING TIME

Week: 34-34


Menu settings:



This report includes a total of 1261 customers. Of which 164or13.0% did not respond when theirnumber was called. Periods withno statistics are not included.



Date <5 <10 <15 > Total

99-08-23 291 11 2 . 30499-08-24 255 33 1 . 32199-08-25 296 22 2 1 32199-08-26 94 6 1 . 10199-08-27 79 3 . . 82

Total 1015 75 6 1 1097

% 92 6 . .Acc. % 92 99 99 100

Reports


Interval <x


Total


%


Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100% (all customers had a Waiting Time). In the example Report above 92% of thecustomers had a Waiting Time under five minutes and 99% of the customers had a Waiting Timeunder ten minutes.



The “Monthly Waiting Time” Report shows the number of customers and their Waiting Timesfor the selected month. The Waiting Time is the time from when the customer took a Ticket untilthe Workstation called the customer. The Waiting Time is divided into intervals. The Reportshows the number of customers in each interval.

Print Report



Monthly Waiting Time Report

SHIFT

WaitingTime

Report

MONTHLY WAITING TIME

Aug -Aug


Menu settings:






Date <5 <10 <15 > Total

99-08-02 20 12 2 . 3499-08-03 15 7 2 . 2499-08-04 8 2 2 1 1399-08-05 7 11 5 2 2599-08-06 8 2 . . 1099-08-09 20 12 7 4 4399-08-10 16 7 4 . 27

% 50 32 13 4Acc. % 50 82 95 100

99-08-11 8 2 2 1 1399-08-12 15 7 2 . 2499-08-13 20 12 2 . 3499-08-16 7 11 5 2 2599-08-17 16 15 7 3 4199-08-18 7 11 5 2 2599-08-19 8 2 . . 1099-08-20 20 12 7 4 4399-08-23 16 7 4 . 2799-08-24 15 7 2 . 2499-08-25 20 12 2 . 34

99-08-26 8 2 2 1 1399-08-27 16 15 7 3 4199-08-30 7 11 5 2 2599-08-31 8 2 . . 10

Total 285 181 74 25 565

Reports


Date

The Date.

Interval <x


Total


%


Acc.%

The percentage of customers served within the interval and all preceding intervals. The last valueis always 100% (all customers had a Waiting Time). In the example Report above 92% of thecustomers had a Waiting Time under five minutes and 99% of the customers had a Waiting Timeunder ten minutes.



The “Daily Category” Report shows the activities during a day. The day is divided into periods.Each line in the Report represents a period. The period Length is specified in the Report Settings.

Print Report

Press twice on the Function Key to print the Settings Tickets. Enter the desired


Time


Cus. Wait.

The average number of waiting customers in the period. This value is calculated from thenumber of waiting customers taking into account whether they waited during the whole periodor just a part of it.

Daily Category Report

CategoryReport

DAILY CATEGORY REPORT

99-08-30


Menu settings:



Transaction Time and Waiting Timedo not include customers, who didnot respond, when called.Average values are calculated perperson.

Time Cus. Tick. Cus- NoWait. Taken Serv. Shows

10:00 .1 3 1 .11:00 .0 2 3 .12:00 1.1 18 8 813:00 .4 2 4 114:00 .0 2 1 .

99-08-30

15:00 .1 2 3 .16:00 .9 8 5 317:00 .3 3 2 .18:00 .0 1 . 119:00 . 1 . 2

Total . 42 27 15

Average .3 4.1 2.7 1.5

Diff. Open Should Trans. WaitingWStn. be Open Time Time

2 .3 1.1 17:38 2:48-1 .5 .3 9:32 2:402 .8 .9 6:50 2:34

-3 .7 .2 10:58 11:561 .1 .3 7:20 2:34

-1 .6 .4 16:04 4:02. .6 .6 7:38 5:121 .2 .4 8:54 6:26. .0 .0 0:00 0:00-1 .0 .0 0:00 0:00

.4 .4 9:22 4:52

Reports


Example:

The length of a period is specified at 30 minutes in the Settings. A customer that waited thewhole period counts as 1. A customer that waited half of the period (15 minutes) counts as 0.5,etc. In this way a value is calculated for each period of the day.

Tick. Taken

The number of Tickets taken during the period.

Cus. Serv.

The number of customers served during the period. A customer is entered into the statisticswhen the Transaction Time ends, that is when the next customer is called to the Workstation orthe Workstation is closed.

No Shows

Number of customers who did not respond to a call during the period.

Diff.

Shows if the queue is increasing or decreasing during the period. It is the difference betweenTickets Taken and the sum of customers served and No Shows. The value may be negative.

Diff = Tickets Taken - (Customers Served + No Shows).

Open WStn.

The average number of Open Workstations during the period. The number is calculated takinginto account if a Workstation was open during the whole period or only a part of it.

Example:

The length of a period is specified to 30 minutes in the Settings. A Workstation that was openthe whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc.In this way a value is calculated for each period of the day.

Should be Open

The number of Workstations that should have been open to prevent the number of waitingcustomers from increasing during the period.

Trans. Time

The average Transaction Time during the period. Only customers whose Transaction Time endsduring the period are included in the value.

Waiting Time

The average Waiting Time during the period.



The “Weekly Category” Report shows the activities during each day in a week.

Print Report



Date

Date.

Weekly Category Report

ALT

CategoryReport

WEEKLY CATEGORY REPORT

Week: 34-34


Menu settings:



Customers who did not respondwhen their number was called arenot included in the transactiontime or in the waiting time.

Cus. Tick.Date Weekday Wait. Taken

99-08-23 Monday .3 4.299-08-24 Tuesday .6 4.799-08-25 Wednsday .2 4.099-08-26 Thursday .7 6.499-08-27 Friday .3 4.1

Average per Interval

Cus. No Open Trans- WaitingServ. Shows WStn. Time Time

3.2 1.0 .4 8:58 5:543.1 1.0 .4 8:04 7:583.3 2.0 .5 9:30 2:224.3 2.0 .5 8:06 6:283.3 1.8 .5 9:22 4:52

3.4 1.5 .5 8:54 5:30

MAXIMUM VALUES:The report max. value is thelongest time for one customerduring the day.

AVERAGE ( BOTTOM LINE ):Reported average is the sum of alldays, divided by the naumbers ofdays.

cont. Average per Interval

Average .4 4.7

Trans. Waiting Cus. No Time Time Serv. Shows

14:16 17:28 13 4 19:52 18:24 25 8 17:12 8:08 10 6 19:36 17:52 43 21 19:50 12:42 27 15

Max. Values Totals

Total per Week 118 54

Average 23.6 10.8

Reports


Weekday

Weekday.

Cus. Wait.

The average number of waiting customers per period. This value is calculated from the numberof waiting customers taking into account whether they waited during the whole period or justa part of it. The length of the period is specified in the Report Settings.

Example:

The length of a period is specified at 30 minutes in the Settings. A customer that waited thewhole period counts as 1. A customer that waited half of the period (15 minutes) counts as 0.5,etc. In this way a value is calculated for each period of the day. An average of all periods of theday is calculated and printed in the Report.

Tick. Taken

The average number of Tickets taken per period. This is the total number of Tickets taken dividedwith the number of periods. Only periods with registered statistics (Tickets Taken or customerscalled) are included.

Cus. Serv.

The average number of customers served per period. A customer is entered into the statisticswhen the Transaction Time ends, that is when the next customer is called to the Workstation orthe Workstation is closed.

No Shows

The average number of customers per period who did not respond to a call.

Open WStn.

The average numbers of Open Workstations per Period. The number is calculated taking intoaccount if a Workstation was open during the whole period or only a part of it.

Example:

The length of a period is specified at 30 minutes in the Settings. A Workstation that was openthe whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc.In this way a value is calculated for each period of the day. An average of all periods of the dayis calculated and printed in the Report.

Trans. Time

The average Transaction Time.

Waiting Time

The average Waiting Time.

Max. Trans. Time



The longest Transaction Time during the day.

Max. Waiting Time

The longest Waiting Time during the day.

Total Cust. Serv.

The total number of customers served during the day.

Total No Shows

The total number of No Shows during the day.

Average

The average values for the whole week.

Total per Week

The total number of served customers and No Shows during the week.

The “Monthly Category” Report shows the activities during each day in a month.

Print Report



Monthly Category Report

SHIFT

CategoryReport

MONTHLY CATEGORY REPORT

Aug - Aug


Menu settings:



Customers who did not respondwhen their number was called arenot included in the transactiontime or in the waiting time.

Cus. Tick.Date Weekday Wait. Taken

99-08-02 Monday .4 5.299-08-03 Tuesday .3 3.799-08-04 Wednsday .3 4.299-08-05 Thursday .6 4.799-08-06 Friday .2 4.0

Average per Interval

Cus. No Open Trans- WaitingServ. Shows W Stn. Time Time

3.4 1.2 .5 9:04 4:242.4 1.0 .3 9:24 4:283.2 1.0 .4 8:58 5:543.1 1.0 .4 8:34 7:583.3 2.0 .5 9:30 2:22

3.3 1.3 .4 8:48 5:26

cont. Average per Interval

Average .4 4.6

Trans. Waiting Cus. No Time Time Serv. Shows

19:28 11:20 34 1319:28 10:48 24 1014:16 17:28 13 419:52 18:24 25 817:22 8:08 10 6

Max. Values Totals

99-08-09 Monday .7 6.499-08-10 Tuesday .3 4.199-08-11 Wednsday .3 4.299-08-12 Thursday .3 3.799-08-13 Friday .4 5.299-08-16 Monday .6 4.799-08-17 Tuesday .6 5.799-08-18 Wednsday .6 4.799-08-19 Thursday .2 4.099-08-20 Friday .7 6.499-08-23 Monday .3 4.1

4.3 2.0 .5 8:06 6:283.3 1.8 .5 9:22 4:523.2 1.0 .4 8:58 5:542.4 1.0 .3 9:24 4:283.4 1.2 .5 9:04 4:243.1 1.0 .4 8:34 7:584.5 1.2 .5 6:56 6:523.1 1.0 .4 8:34 7:583.3 2.0 .5 9:30 2:224.3 2.0 .5 8:06 6:283.3 1.8 .5 9:22 4:52

19:36 17:52 43 2119:50 12:42 27 1514:16 17:28 13 419:28 10:48 24 1019:28 11:20 34 1319:52 18:24 25 819:28 20:24 41 1119:52 18:24 25 817:12 8:08 10 619:36 17:52 43 2119:50 12:42 27 15

99-08-24 Tuesday .3 3.799-08-25 W ednsday .4 5.299-08-26 Thursday .3 4.299-08-27 Friday .6 5.799-08-30 Monday .6 4.799-08-31 Tuesday .2 4.0

2.4 1.0 .3 9:24 4:283.4 1.2 .5 9:04 4:243.2 1.0 .4 8:58 5:544.5 1.2 .5 6:56 6:523.1 1.0 .4 8:34 7:583.3 2.0 .5 9:30 2:22

19:28 10:48 24 1019:28 11:20 34 1814:16 17:20 13 419:28 20:24 41 1119:52 18:24 25 817:12 8:08 10 6

Reports


Date

Date.

Weekday

Weekday.

Cus. Wait.

The average number of waiting customers per period. This value is calculated from the numberof waiting customers taking into account whether they waited during the whole period or justa part of it. The length of the period is specified in the Report Settings.

Example:

The length of a period is specified at 30 minutes in the Settings. A customer that waited thewhole period counts as 1. A customer that waited half of the period counts as 0.5, etc. In thisway a value is calculated for each period of the day. An average of all periods of the day iscalculated and printed in the Report.

Tick. Taken

The average number of Tickets taken per period. This is the total number of Tickets taken dividedwith the number of periods. Only periods with registered statistics (Tickets Taken or customerscalled) are included.

Cus. Serv.

The average number of customers served per period. A customer is entered into the statisticswhen the Transaction Time ends, that is when the next customer is called to the Workstation orthe Workstation is closed.

No Shows

The average number of customers per period who did not respond to a call.

Open WStn.

The average numbers of Open Workstations per period. The number is calculated taking intoaccount if a Workstation was open during the whole period or only a part of it.

Example:

The length of a period is specified at 30 minutes in the Settings. A Workstation that was openthe whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc.In this way a value is calculated for each period of the day. An average of all periods of the dayis calculated and printed in the Report.

Trans. Time

The average Transaction Time.



Waiting Time

The average Waiting Time.

Max. Trans. Time

The longest Transaction Time during the day.

The “Daily Workstation” Report shows the number of customers served at each Workstation foreach period during the selected day. The length of the periods is specified in the Report Settings.

Print Report

Press the Function Key to print the Settings Tickets. Enter the desired Settings and

select 00 to print the Report immediately or 99 if it is an Auto Print.

Time

The time shown is the end of the period. The number of periods depends on the Report Settings.

1 - xx

Daily Workstation Report

WorkStationReport

DAILY WORK STATION REPORT99-09-01 ThursdayWeek:35


Menu settings:



Customers served were recordedwhen they left the station.Customer who did not respondwhentheir number was called,are included in the statistics

Time 1 2 3 4 5 6 Tot.

10:00 . 1 2 5 2 3 1311:00 2 3 5 7 2 5 2412:00 5 3 6 2 8 2 2613:00 7 8 . 10 5 7 3714:00 3 9 5 8 4 2 3115:00 2 4 3 1 2 . 12

99-09-01

16:00 2 3 5 2 4 . 1617:00 5 6 7 8 6 . 3218:00 6 3 8 7 8 . 3219:00 3 . . 2 1 . 6

Total 35 40 41 52 42 19 229

Reports


Workstation Number.

Tot.

The total number of served customers during the period. No Show customers are included.

The “Weekly Workstation” Report shows the number of customers served during each day in aweek.

Print Report

Press and the Function Key to print the Settings Tickets. Enter the desired


Date

The Date.

1 - xx

Workstation Number.

Tot.


Weekly Workstation Report

ALT

WorkStationReport

WEEKLY WORK STATION REPORT

Week: 34-34


Menu settings:




Date 1 2 3 4 5 Tot.

99-08-23 4 6 6 1 . 1799-08-24 6 5 8 4 10 3399-08-25 . 1 10 1 4 1699-08-26 8 25 9 12 9 6399-08-27 5 16 6 7 8 42

Total 23 53 39 25 31 171



The “Weekly Workstation” Report shows the number of customers served during each day in amonth.

Print Report

Press and the Function Key to print the Settings Tickets. Enter the


Date

The Date.

1 - xx

Workstation Number.

Tot.


Monthly Workstation Report

SHIFT

WorkStationReport

MONTHLY WORK STATION REPORT

Aug - Aug


Menu settings:




Date 1 2 3 4 5 Tot.

99-08-02 3 13 20 6 4 4699-08-03 3 8 15 4 4 3499-08-04 4 6 6 1 . 1799-08-05 6 5 8 4 10 3399-08-06 . 1 10 1 4 1699-08-09 8 25 9 12 9 6399-08-10 5 16 6 7 8 42

99-08-11 4 6 6 1 . 1799-08-12 3 8 15 4 4 3499-08-13 3 13 20 6 4 4699-08-16 6 5 8 4 10 3399-08-17 4 24 12 8 4 5299-08-18 6 5 8 4 10 3399-08-19 . 1 10 1 4 1699-08-20 8 25 9 12 9 6399-08-23 5 16 6 7 8 4299-08-24 3 8 15 4 4 3499-08-25 3 13 20 6 4 46

99-08-26 4 6 6 1 . 1799-08-27 4 24 12 8 4 5299-08-30 6 5 8 4 10 3399-08-31 . 1 10 1 4 16

Total 88 234 239 116 118 795

Reports


The “Summary” Report gives a summary of the major factors that affect service and costefficiency.

Print Report

Press the Function Key to print the Settings Tickets. Enter the desired Settings and

select 00 to print the Report immediately or 99 if it is an Auto Print.

The “Summary” Report prints a Report covering those days that are specified in the “02 - Date”setting. The print day is used if no date is specified.

Cat.

The selected Categories.

Cus. Served

The number of served customers.

Summary Report

SummaryReport

SUMMARY REPORT

From: 990903 To: 99-09-03


Menu settings:

Period : 60 min.Interval : 5:00 min.Time : 6:00 - 19:00Category : 1 to 1WStn. : 1 to 7Button : 1 to 1No shows : 0:20 min.

Selected Categories:Cat. Name: 1 Category 1

Cat. Cus. No Waiting Time Served Shows Avg. Max.

1 43 21 6:28 17:52

Tot. 43 21

Avg. 43.0 6:28

Val Acc. Trans. T Work stations < 5:00 m. Avg Open per Category

46.5% 8:06 5:49:36 100.0%

46.5% - 5:49:36

8:06 5:49:36

Max. 43 21 6:28 17:52 46.5% 8:06 5:49:36 100.0%



No Shows

The number of customers who did not respond to a call.

Waiting Time Avg.

The average Waiting Time for the Category.

Waiting Time Max.

The longest Waiting Time for the Category.

Val Acc. <

The amount (%) of customers that were served within the Acceptable Waiting Time. TheAcceptable Waiting Time is specified in the Report Settings (10 Accepted).

Trans. T Avg.

The average Transaction Time for the Category.

Workstations Open per Category

The total time that the Workstations have been open serving this Category.

Tot.

The sum of all Categories.

Avg.

The average of all Categories.

Max.

The maximum in all Categories.

Daily Transaction Time Report

Weekly Transaction Time Report

Key to Print Reports

TransactionTime

Report

TransactionTime

Report

ALT

TransactionTime

Report

TransactionTime

Report

Reports


Monthly Transaction Time Report

Daily Waiting Time Report

Weekly Waiting Time Report

Monthly Waiting Time Report

Daily Category Report

Weekly Category Report

SHIFT

TransactionTime

Report

TransactionTime

Report

WaitingTime

Report

WaitingTime

Report

ALTWaiting

TimeReport

WaitingTime

Report

SHIFTWaiting

TimeReport

WaitingTime

Report

CategoryReport

CategoryReport

ALT

CategoryReport

CategoryReport



Monthly Category Report

Daily Workstation Report

Weekly Workstation Report

Monthly Workstation Report

Summary Report

SHIFT

CategoryReport

CategoryReport

WorkStationReport

WorkStationReport

ALTWork

StationReport

WorkStationReport

SHIFT WorkStationReport

WorkStationReport

SummaryReport

SummaryReport

ALT Key 10


The functions described in this chapter are usually not used. You should never use them on aworking System that is serving customers.


Special functions......................................................... 78

ALT Key



The ALT key is used together with a letter key to start some special functions in the Q-MASTERor to reset the System. Press the ALT key first, then release the ALT key before the letter key ispressed. Never press the ALT key and the letter key at the same time. The following functionsare available. Note! These functions are never needed in the daily use of the System. They areused during service.

ALT D

Read the ini-file. This function is used if a new ini-file is transferred to the Q-MASTER from a PC.The Ticket Numbers and the statistics are not deleted.

ALT E

Total reset of the Q-MASTER. All Ticket Numbers and statistics are deleted. The ini-file in theRAM is deleted and the original ini-file from the flash memory is used.

ALT F

Open the file server. This is a DOS environment. Standard DOS commands can be used. Enter“EXIT” and press ENTER to return to normal mode.

ALT I

Delete the ini-file from RAM and use the customer default ini-file stored in the flash memory.The Ticket Numbers and statistics are not deleted.

ALT L

Print the Error Log.

ALT P

Show the picture (pic) files.

ALT R

Reset the Ticket Numbers.

ALT U

Delete the ini-file from RAM and use the factory default ini-file stored in the flash memory. TheTicket Numbers and statistics are not deleted.

Special functions

Work Station Terminal KT2143 11


The Workstation Terminal KT2143 supports a wide range of operations. They can be everythingfrom basic functions such as calling customers to more complex functions such as transferring acustomer to another Category (Service).


General....................................................................... 80Workstation Terminal Display...................................... 80Keys............................................................................ 81Functions of the Terminal............................................ 82Priority settings and Customer calls ............................. 83Alarm ......................................................................... 84Login Code ................................................................. 84Remove Customers ..................................................... 85Transfer Customers to the first position in a queue ..... 86Transfer a Customer to a fixed position in a queue...... 86Transfer a Customer to the last position in a queue..... 87Move and insert in order of arrival .............................. 88Set a Ticket Number to show on the Main Display....... 89Additional functions.................................................... 90Dip-Switches............................................................... 91

Workstation Terminal KT2143



All functions in the KT2143 are specified in the BP2882. These functions, as most functions inthe Q-MASTER System, are programmable and can be tailor-made to suit your needs. Thismanual describes the standard settings for KT2143. Please contact your Q-Matic Partner if thefunctions in your KT2143 are different from those described here or if you want to change thefunctions.

The KT2143 is equipped with an LCD display, two LED’s and a keyboard with 33 keys. The LED’sgive a clear indication when something in the System needs attention. The exact function of theLED’s depends on the settings.

The Workstation Terminal Display shows a standard set of information. Two of the informationfields are optionally programmable.

General

Workstation Terminal Display

Work Station Terminal KT2143


1 Indicates if a customer is present and the Transaction Time is running.

2 Indicates if a customer is stored in the Park Register. The Park Register temporarily storesTicket Numbers. This register is only used in some Systems.

3 Indicates if Automatic Calling is connected.

4 Indicates the time of day, a called customer's Waiting Time or optional information. Eachtype of information is displayed during a preset time.

5 Indicates am/pm if that time format is selected.

6 Indicates that the information at position 14 shows the lowest number of remaining Ticketsin any Ticket Printer.

7 Indicates number of times the ALT key has been pressed.

8 Indicates that the Workstation is open.

9 This symbol is not used in the current version of the Q-MASTER.

10 Indicates that there is an Alarm. The Alarm Number is showed at position 14.

11 Indicates number of waiting customers in the Category served at the Workstation. Whenthe Park function is used, this field indicates number of entries in the Park Register.

12 This digit is never displayed.

13 Indicates next customer's Real Waiting Time. When the Park function is used, this fieldindicates the position in the Park Register.

14 Indicates Alarm Number or the lowest number of Tickets left in any Ticket Printer.

15 This symbol is always displayed.

16 Displays the present Ticket Number, a number entered from the keyboard or Good/Err asresult of an operation.

17 Indicates which one of the top 5 Priority keys (P1-P5) has been selected.

P1 to P5 Priority Selection.

Insert a customer in order of the Waiting Time.

Insert a customer first in the queue.

Keys



Insert a customer at a fixed position in the queue.

Insert a customer last in the queue.

Remove a customer from the queue.

Log in.

Insert a Ticket Number on the Main Display.

Simulate Ticket Number when customers walk directly to theWorkstation without taking a Ticket.

Send Alarm.

A to D Programmable function keys.

CLR Clear Display entry.

ENT Store input.

CLOSE Close Workstation.

NEXT Call next customer.

ALT The ALT key.

In the explanation below italic text indicates a number that must be entered from theWorkstation Terminal Keyboard. Italic text within square brackets, [text] indicates a number thatis optional; if no number is entered, the number shown in the Workstation Terminal Display isused. Each Terminal in the Q-MASTER System is unique and can be programmed in a specificway. Most of the programming only has to be done once. These parts are marked with anasterisk * in the following.

Functions of the Terminal



Select the Priority used by the Workstation to call customers. The Priority specifies in which orderTickets taken by different Ticket Buttons should be called.

* Set Priority

Set or change a Priority stored at key P1 to P5. Select the Priority Number that corresponds tothe Priority Settings. The Priority selects customers in a Priority order, when called by the “NEXT”key. This must be done before calling any customers.

ALT Pn [Priority Number] ENT

Example: Store Priority 7 on button P3.

Key: Display:

ALTP3 Current Priority number7 7ENT Good

* Select priority

Select the Priority to be used by the Workstation by pressing one of the keys P1 to P5. The Priorityselected will be the Priority used when the “NEXT” key is pressed.

P1, P2 ... P5

Call a Customer

Call the customer first in line in accordance with the selected Priority by pressing the “NEXT”key. A zero is displayed if there are no more customers to call.

NEXT

Call a Customer with a specific number

Call a customer with a specific Ticket Number. “Err” is displayed if the Ticket Number does notexist.

[Ticket Number] NEXT

Priority settings and Customer calls



Alarms are used when the Workstation needs extra attention. A less drastic way to call attentionis to use a Message.

Alarm

By pressing the Alarm key, an Alarm Display, if available, shows the number of the Workstationthat sent the Alarm.

Clear an Alarm

Remove the Alarm from the Alarm Display

ALT ALT

Message

The Message Number will be shown on the Alarm Display.

Message Number

Clear a Message

Remove a Message Number from the Alarm Display.

ALT Message Number ENT

Enter Login Code

A user Login Code is entered and stored in the statistics for future tracking of a staff memberusing more than one Workstation. This function must first be prepared in the Q-MASTERSystem.

Login Code

Alarm

Login Code



Log out

Log out from the Workstation

ALT

Close the Workstation

Close the Workstation.

CLOSE

Remove a Ticket Number from a Ticket Button queue. The Ticket Number will not be includedin the statistics.

* Select Ticket Button

Specify the Ticket Button Number, from where the Ticket Number should be removed.

ALT [Ticket Button Number] ENT

Remove a Customer

Removes the Ticket Number from the selected Ticket Button.

[Ticket Number]

Example: Remove Ticket Number 122 from Ticket Button 1.

Key: Display:

ALT

Currently selected Ticket Button1 1ENT Good122 122

Good

Remove Customers



Transfer the customer called to the Workstation, to the first position of another Ticket Buttonqueue. The statistical information will include all information about Workstations and TicketButtons involved in the transfer.


Select the Ticket Button Number, where the Ticket Number should be placed first in line.


Transfer the Customer

Transfer the customer (Ticket number) shown in the Workstation Display to the selected queue.

Example: Call a customer and then transfer the customer to the first position in the queue ofTicket Button 1.

Key: Display:

ALT

Currently saved Ticket Button1 1ENT GoodNEXT Next Ticket Number

Good

Transfer the customer called to the Workstation, to a fixed position in a Ticket Button queue. Itis possible to use the same Ticket Button as the one from which the customer was called. Thestatistical information will include all information about Workstations and Ticket Buttonsinvolved in the transfer.


Select the Ticket Button Number to which the customer should be transferred.


Transfer Customers to the first position in a queue

Transfer a Customer to a fixed position in a queue



* Select the position

Enter the queue position where the customer should be placed.

ALT ALT [position in queue] ENT


Transfer the customer (Ticket Number) to the selected position in the selected Ticket Buttonqueue.

Example: Call a customer and transfer the customer to position 4 in the queue of Ticket Button3.

Key: Display:

NEXT Next Ticket NumberALT

Currently saved Ticket Button3 3ENT GoodALTALT

Currently saved position4 4ENT Good

Transfer the customer called to the Workstation, to the last position in a Ticket Button queue. Itis possible to use the same Ticket Button as the one from which the customer was called. Thestatistical information will include all information about Workstations and Ticket Buttonsinvolved in the transfer.


Select the Ticket Button Number to which queue the customer should be transferred.


Transfer a Customer to the last position in a queue




Transfer the customer (Ticket Number) to the last position of the selected Ticket Button queue.

Example: Call a customer and transfer the customer to the last position in the queue of TicketButton 1. Ticket Button 1 is already entered and saved.

Key: Display:

NEXT Next Ticket Number

Good

Transfers the customer called to the Workstation, to another Ticket Button queue. The customeris inserted in a position determined by the Waiting Time. The statistical information will includeall information about Workstations and Ticket Buttons involved in the transfer.


Select the Ticket Button Number of the queue the customer should be transferred to.



Transfer the customer (Ticket Number) to the selected queue. The position in the queue dependson the Waiting Time. A longer Waiting Time results in a better position in the queue. The bestposition is the next customer to be called.

Move and insert in order of arrival



Show a Ticket Number on the Main Display. No new Ticket Number is created and no statisticalinformation is saved.

Select Workstation

Set the Workstation Number to appear on the Main Display together with the Ticket Number.

ALT [Workstation Number] ENT

Select the Ticket Button

Set the Ticket Button Number to show on the Main Display. This will provide a correct TicketButton letter on the Display, if such a letter exists.

ALT ALT [Ticket Button Number] ENT

Select Display

Select the Main Display which will show the information selected above.

ALT ALT ALT [Main Display Number] ENT

Select Ticket Number

Finally select the Ticket Number to appear together with the other entered information.

[Ticket Number]

Example: Ticket Number 15 from Workstation 4 and Ticket Button 2 should be displayed onMain Display 1.

Key: Display:

ALT

Currently saved Workstation Number4 4ENT GoodALTALT

Currently saved Ticket Button2 2ENT GoodALT

Set a Ticket Number to show on the Main Display



ALTALT

Currently saved Main Display1 1ENT Good15 15

Good

Alert the Customer

Alert (Recall) the last called customer by re-displaying the Ticket Number and the WorkstationNumber on the Main Display.

ALT NEXT

Matter

Store a Matter Code in the statistics. This function must first be prepared in the Q-MASTERSystem.

Matter Code A

Walk Direct

This key is used to include in the statistics customers who walk straight up to a free Workstationwithout taking a Ticket from the Ticket Printer. Walk Direct can only be used if there are nowaiting customers.

Additional functions



The Dip-Switches give each Workstation a unique identity. The Dip-Switches are located behindthe small cover under the Workstation Terminal. Pull the cover sideways to open. Use the coverto change the switches. Those switches in the list below that are not specified as “on” must bein position “off”.

Dip-Switch Number Workstation Number1 2 3 4 5 6 7

- - - - - - - 1on - - - - - - 2- on - - - - - 3on on - - - - - 4- - on - - - - 5on - on - - - - 6- on on - - - - 7on on on - - - - 8- - - on - - - 9on - - on - - - 10- on - on - - - 11on on - on - - - 12- - on on - - - 13on - on on - - - 14- on on on - - - 15on on on on - - - 16- - - - on - - 17on - - - on - - 18- on - - on - - 19on on - - on - - 20- - on - on - - 21on - on - on - - 22- on on - on - - 23on on on - on - - 24- - - on on - - 25on - - on on - - 26- on - on on - - 27on on - on on - - 28- - on on on - - 29on - on on on - - 30- on on on on - - 31on on on on on - - 32

....

Dip switch 8

off If Automatic Calling is used or if none of the options described here is used.on If Bar-code Reader is used.

Please contact your Q-Matic Partner if a Workstation Number higher than 32 is to be used.

Dip-Switches



Work Station Terminal KT2010, KT2011 12


The Workstation Terminal is placed on the desk of the Workstation. The next customer to beserved, is called from the Workstation Terminal. The Workstation Terminal is used to set thePriority which the Workstation is to use.


General....................................................................... 94Workstation Terminal Display...................................... 94Keys............................................................................ 95Priority Switch (KT2011).............................................. 95Alarm Function ........................................................... 95Category and Workstation Number............................. 96

Workstation Terminal KT2010, KT2011



Two Terminals KT2010 & KT2011 are available within the same family; the KT2010 comeswithout a Priority Switch.

The described settings are default but can be changed.

1

The character, in front of the 3-digit Ticket Number, indicates that less than 50 Tickets remainin the Ticket Printer.

Three dots, between the first and second digit of the Ticket Number, indicate that theWorkstation Display is flashing.

—

The character, in the top left corner of the Workstation Terminal Display, indicates that there arewaiting customers.

+

The Plus Sign character indicates that more than five customers per Open Workstation arewaiting.

145

The called Ticket Number. A 0 is shown if there are no customers to call. The next customer whotakes a Ticket will be called automatically.

General


Work Station Terminal KT2010, KT2011


Next

Press “NEXT” to call the next customer.

Group

Use the “GROUP” switch to select the Priority Number. See 9.3.4.

Close

The “CLOSE” key has two functions:

The first time the key is pressed, the Workstation Terminal Display shows the number of waitingcustomers in the selected Priority.

The second time the key is pressed, the Workstation will be closed.

The Priority (GROUP) Switch can be set to 16 different positions: 0 - 9, A - F. Every switch positioncorresponds to a Priority Number.

Priority

Priority can be given to one Category over another Category. The Category with highest Prioritywill be served first. If there are no waiting customers in this Category, the Category with secondhighest Priority will be served, see chapter 8.

Turn the switch to the position corresponding to the Category, the Workstation is supposed toserve.

There are three ways to set the Workstation Priorities:

1 Dip switches inside the Workstation Terminal, only KT2010.

2 Priority Switch on the Workstation Terminal, only KT2011.

3 Preset Priorities in the Q-MASTER settings, which will override Priorities set according to1 and 2 above.

If the “CLOSE” key is held down for more than 5 seconds, “LLL” will be shown in theWorkstation Terminal Display and an Alarm signal will be sent to an Alarm Display, if available.The Alarm Display will show the Workstation Number.

Keys

Priority Switch (KT2011)

Alarm Function



Each Workstation must have a unique number. This number is specified by the Dip Switchesinside the Workstation Terminal.

Switches 1 - 3 specify the Priority of the KT2010 Workstation terminal. Switches 4 - 8 identifythe Workstation Number for both KT2010 and KT2011.

Workstation Dip Switch NumberNumber 4 5 6 7 8

Work Stn. 1 - - - - -Work Stn. 2 on - - - -Work Stn. 3 - on - - -Work Stn. 4 on on - - -Work Stn. 5 - - on - -Work Stn. 6 on - on - -Work Stn. 7 - on on - -Work Stn. 8 on on on - -Work Stn. 9 - - - on -Work Stn. 10 on - - on -Work Stn. 11 - on - on -Work Stn. 12 on on - on -Work Stn. 13 - - on on -Work Stn. 14 on - on on -Work Stn. 15 - on on on -Work Stn. 16 on on on on -Work Stn. 17 - - - - onWork Stn. 18 on - - - onWork Stn. 19 - on - - onWork Stn. 20 on on - - onWork Stn. 21 - - on - onWork Stn. 22 on - on - onWork Stn. 23 - on on - onWork Stn. 24 on on on - onWork Stn. 25 - - - on onWork Stn. 26 on - - on onWork Stn. 27 - on - on onWork Stn. 28 on on - on onWork Stn. 29 - - on on onWork Stn. 30 on - on on onWork Stn. 31 - on on on onWork Stn. 32 on on on on on

Please contact your Q-Matic Partner if a Workstation Number higher than 32 is to be used.

Category and Workstation Number

Glossary 13


Auto Print, Auto Reports

Statistics Reports automatically printed at a predefined time.

Category

The Category specifies the Ticket Number sequence. One or more Ticket Buttons can beconnected to one Category.

Estimated Waiting Time, EWT

Estimated Waiting Time until a customer can be served. The value is calculated from the WaitingTime for the latest served customers.

Interval Time

Waiting Times and Transaction Times are grouped according to their length in Time Classes(Time Intervals). The Interval Time is the Time Class interval. In a Statistics Report is it possible tosee how many customers that were referred to each Time Interval.

No Show Time

The No Show Time is used to separate customers who did not respond when called, fromcustomers who did. No Show customers are treated separately in the Statistics Reports.

Period Time

A period is used in Daily Statistics Reports to divide the day into smaller parts. The length of theperiod is called the Period Time. A short Period Time results in a detailed Statistics Report.

Priority

The order in which customers are called. The Priority order can be modified in a number of ways.

Queue Management System

A system organizing customer service.

Glossary



Real Waiting Time, RWT

This is the time a customer had to wait before being called.

Statistics Report

A printed report with statistical information about past activities in the Queue ManagementSystem.

Ticket

The piece of paper on which the Ticket Number and other Ticket Text is printed by the TicketPrinter.

Ticket Button

Customers use the Ticket Buttons to select a service. They are usually mounted on the TicketPrinter.

Ticket Number

The queue number.

Ticket Printer

The printer that prints the Tickets.

Transaction Time

The time a customer spends at the Workstation. This is usually the time from when a TicketNumber was called until the next Ticket Number is called to the same Workstation.

Workstation

The place where Staff Members serve customers.

Workstation Display

The LED Display above the Workstation showing the Ticket Number currently served.

Workstation Number

A number identifying each Workstation.

Workstation Terminal

The equipment used by the staff at a Workstation to call the next customer.


The LCD display on the Workstation Terminal.

Copyright


A

Accepted Waiting Time 49Alarm 84Alert the Customer 90ALT Key 77Auto Print 42Auto print 50, 51

B

BP2228 6BP2259 6Button 45

C

Call a Customer 83Call a Customer with a specific number 83Categories 44Category 9Clear a Message 84Clear an Alarm 84Close the Workstation 85customer 5

D

Daily Category 64Daily Report 47Daily Transaction Time 54Daily Waiting Time 58Daily Workstation 70Date 42Day of Week 49daylight saving changes 35daylight saving time 35Dip-Switches 91Displays 7

E

Edit Ticket Button Name 29Edit Ticket Text 24Enter Login Code 84Error Log 78

F

Front Panel 13Function Keys 14



I

Information Display 8Interval 47

K

Keyboard 14Keys 81KT2010 7KT2011 7KT2143 7, 79

L

Log out 85

M

Main Display 8Matter 90Message 84Monthly Category 68Monthly Transaction Time 57Monthly Waiting Time 62Move and insert in order of arrival 88

N

New Ticket Roll 17No Shows 48, 53

O

Output 52

P

Paper Feed Button 17Period 47Power Supply 16Print Head 18Print Report 42Priority 9, 81Promotion Text 24

Q

Q-MASTER Printer 6Quick Text 31

Copyright


R

Remove a Customer 85Report Head 53Report Settings 41Reports 39reset 78

S

Save and Exit 52Select priority 83Select Ticket Text 27Sep. Cat. 51Separate Categories 51Set a Ticket Number to show on the Main Display 89Set Priority 83staff 5Summary 73Summary Report 49System Information 24

T

Ticket 8Ticket Button 9, 45Ticket Buttons 12, 14Ticket Number 9Ticket Printer 11Ticket Roll 17Time 43Time and Date 35Transaction Time 54Transfer a Customer to a fixed position in a queue 86Transfer a Customer to the last position in a queue 87Transfer Customers to the first position in a queue 86Transfer the Customer 86, 87, 88

W

Waiting Time 58Walk Direct 90Weekly Category 66Weekly Transaction Time 55Weekly Waiting Time 60Weekly Workstation 71, 72Work Stat. 46Workstation Display 7Workstation Terminal 7Workstation Terminal Display 80Workstation Terminal KT2143 79Workstations 46

BP2882 User's Guide - 012_01a

Documents

bp2882 users

matic sweden

paper feed

master ticket

start ticket

edit ticket

ticket button

edit ticket