Board Meeting December 13, 2013. December 13, 2013 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities,

Board MeetingDecember 13, 2013

December 13, 2013Board Meeting

The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’

facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent

damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.

Welcome, Remarks, Introductions . . . Mr. Charles Nelson

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

AgendaDecember 13, 2013

• Call to Order• One Call Concepts Presentation• Consent Agenda• Appoint 2014 Nominating Committee• Financial Report• Adopt 2014 Budget• Adopt October 24, 2013 Meeting Minutes• Discuss Proposed Board Governing Policy 6109.01• Discuss Proposed Bylaws Amendment• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Adopt Resolution for LOC/OCC 2014-2016 Contract• Closing Remarks• Adjourn

One Call Concepts . . . Mr. Matt Ruddo

Consent AgendaMembership Report

1987 - 2013

Corporate & Political Entity Members

990954911898861840800774744

52246843339436134631025120813188

580

639

706

10231020

10441035

0

200

400

600

800

1000

1200

19

87

19

88

19

89

19

90

19

91

19

92

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

20

08

20

09

20

10

20

11

20

12

20

13

Consent Agenda Top 10 Calls By Parish

November 20133

88

9

26

82

25

53

21

07

19

42

19

03

17

76

13

55

11

05

10

22

0

500

1000

1500

2000

2500

3000

3500

4000

EB

R

Orl

eans

Lafa

yett

e

St.

Tam

man

y

Cad

do

Jeff

erso

n

Cal

casi

eu

Ou

achi

ta

Livi

ngst

on

Asc

ensi

on

Consent Agenda Nature of Work November 2013

6029

3734

3831

3406

3308

2723

1285

1267

1256

1064

753

741

638

566

534

285

220

213

212

208

104

83 74 59 52 44 39 20 17 17 13 938

33

0

1000

2000

3000

4000

5000

6000

7000

Wat

erTe

leph

one

Ele

ctri

cC

able

Sew

erG

asFe

nce

Roa

dLa

ndsc

ape

Ditc

hD

rain

Sig

nFo

unda

tion

Soi

lC

ulve

rtP

ipel

ine

Str

eet

Sid

ewal

kD

emol

ition

Fibe

rP

ool

Logg

ing

Term

ite TVM

arin

eB

ridg

eS

prin

kler

Cur

bFo

rest

ryG

uard

rail

Gra

ding

Gen

erat

orO

ther

Consent Agenda # Of Calls By Type Of Caller

November 201322,836

7,599

1,912

1,685

1,568

307

217

201

178

133

0

5,000

10,000

15,000

20,000

25,000

Consent Agenda Email%

2010/2011/2012/Nov 201370.53% 86.40%

87.70%

88.17%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

2010

2011

2012

2013

Consent Agenda % I-TIC

2010/2011/2012/Nov 2013

62.76%

64.40%

62.80%

63.60%

61.50%

62.00%

62.50%

63.00%

63.50%

64.00%

64.50%2010

2011

2012

2013

10/1/13 THRU 11/30/13

ACCOUNTING/PAYMENT 0

ADMINISTRATIONS 1

COMPLAINT 0

MEMBER SERVICES 0

OPERATIONS 3

SERVICE REQUEST 0

SPAM 0

OTHER 0

TEST 5

TOTAL 9

HELP DESK REPORTDecember 13, 2013

Consent AgendaMotion to Adopt

• Membership Report• General Manager’s Report• Help Desk Report• Statistics

Appoint 2014 Nominating Committee . . . Mr. Charles Nelson

Financial Report

• Financial Overview . . . Mr. Charles Carney

Income and Expense for Month

YTD Income and Expense

Non Contractor Expenses

Cost Per Incoming Call

Total Cost Per Incoming Call

Louisiana One CallOut-In Ratio

Budget Category Yearly Comparisons

Cost per Incoming Call

Incoming Nov 2011 YTD 583,209 Incoming Nov 2012 YTD 513,388 Incoming Nov 2013 YTD 514,363 % change 2013 vs. 2012 0.2%

2011 2012 2013

Contract Items $ 3.06 $ 2.98 $ 2.92

Building Expense $ 0.10 $ 0.16 $ 0.12

Board Expense $ 0.10 $ 0.10 $ 0.08

Office Administration $ 0.17 $ 0.19 $ 0.19

Compensation Items $ 0.66 $ 0.78 $ 0.84

Marketing $ 0.81 $ 0.94 $ 0.69

Insurance $ 0.16 $ 0.21 $ 0.22

Plant Replacement $ 0.02 $ 0.13 $ 0.04

System Development $ 0.04 $ 0.04 $ 0.04

Budget Category Cost per Incoming Call

$-

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

$0.70

$0.80

$0.90

$1.00

2011

2012

2013

Financial Report November 2013

• Total Current Assets . . . Mr. Charles Carney

Louisiana One Call Total Current Assets

Annual History 2000 - 2012

679,6

47

811,4

95

798,6

21

759,5

12

924,0

25

1,1

26,6

89

1,4

22,3

14

1,6

23,7

74

1,6

32,8

91

1,6

41,4

99

1,7

26,6

82

2,2

55,4

52

2,0

89,2

06

Dec00

Dec01

Dec02

Dec03

Dec04

Dec05

Dec06

Dec07

Dec08

Dec09

Dec10

Dec11

Dec12

NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).


Dec 2012 - Nov 2013

2,0

89,2

06

2,1

29,8

43

2,1

20,1

78

2163507

2,0

30,4

66

2,0

46,5

70

2,0

55,6

91

2,1

06,5

49

2,1

45,4

05

2,1

66,3

14

2,2

02

,75

2

2,1

86

,58

3

1,900,000

1,950,000

2,000,000

2,050,000

2,100,000

2,150,000

2,200,000

2,250,000

De

c

Ja

n

Fe

b

Ma

r

Ap

r

Ma

y

Ju

n

Ju

l

Au

g

Se

p

Oc

t

No

v

De

c

NOTE: April-$201,559.76 payment to 2g Marketing ($133,041difference from March Assets)


2000 – Nov 2013

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets

Accounts ReceivableNovember 2013

0

50,000

100,000

150,000

200,000

250,000

300,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998Amount Rec’d 235,006 216,154 252,420 265,721 268,506 245,400 265,360 254,778 237,820 197,640 8,934% Outstanding 0% 0% 0% 0% .01% .01% .10% .44% 1.47% 22.60% 96%

Financial Report

• Estimated Call Volume . . . Mr. David Frey

Louisiana One CallEst vs Act-Incoming

2012/Nov 2013

0100002000030000400005000060000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8%YTD +1.4%

Louisiana One CallEst vs Act-Outgoing

2012/Nov 2013

0

50000

100000

150000

200000

250000

300000

350000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8%YTD +1%


• Adopt 2014 Budget


• Adopt October 24, 2013 Board Meeting Minutes


• Discuss Proposed Board Policy 6109.01


• Discuss Proposed Bylaws Amendment

BREAK

Executive Director’s Report

• Fall SOCS Meeting Update– David Frey, Brent Saltzman, James Martarona

• Dig Law Advisory Committee Update• LA Damage Prevention Summit

– March 17-19, 2014

• Annual Meeting– March 27, 2014 (moved from 20th)

• Discuss Month/Place for 2014 Planning Session


New Business . . .Mr. Charles Nelson

•Approve 2014 Calendar


• Public Forum


• Executive Session– Discuss Personnel Matters– Discuss LOC/OCC Contract Renewal


• Adopt Resolution for 2014-2016 LOC/OCC Contract


• Closing Remarks . . .Mr. Charles Nelson


• Adjourn

Adjourn

Board Meeting December 13, 2013. December 13, 2013 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities,

Documents

consent agenda email

expense month

expense ytd

consent agenda nature

income month

income ytd

cost indirect

cost total