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BM0089Internship Program (ITP)
11 June to 17 August 2018(10 weeks)
Please sign attendance sheet
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What is ITP?
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Module Code: BM0089
Module Name: Internship Programme
Credit points: 10
Attachment to a local business or government Performance will be evaluated with a grade,
similar to other modules Undergo a training plan & activities to meet
specific learning outcomes
Internship Learning Outcomes
Upon successful completion of this module, the student would:
1. Demonstrate the application of knowledge and skill setsacquired from the course and workplace in the assignedjob function/s
2. Solve real life challenges in the workplace by analysing work environment and conditions, and selecting appropriate skill sets acquired from the course
3. Articulate career options by considering opportunities incompany, sector, industry, professional and educationaladvancement 3
4. Communicate and collaborate effectively and appropriately with different professionals in thework environment through written and oralmeans
5. Exhibit critical thinking and problem solving skills by analysing underlying issue/s tochallenges
6. Demonstrate the ability to harness resources by analysing challenges and consideringopportunities 4
Internship Learning Outcomes
7. Recommend ideas to improve work effectiveness and efficiency by analysing challenges and considering viable options
8. Demonstrate appreciation and respect for diversegroups of professionals by engaging harmoniously with different company stakeholders
9. Exhibit professional ethics by displayingpositive disposition during internship 5
Internship Learning Outcomes
• COMPULSORY Core Module for all SBM final year students
• Consequence of “Fail” grade means Repeat and Delay in graduation
• May need to pay another semester fees
• Poor grade may affect employment opportunity6
Importance of Internship
Mentors• Industry Internship Mentor (IIM) – your workplace supervisor
• Guides and mentors you at the office especially on your work, duties and responsibilities.
• Student Internship Mentor (SIM) – your lecturer• Guides and mentors you on the internship in general, especially
your attitude, behaviour, posture ad expectations.
• Go to seek advice from them whenever you need.
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Assessment Criteria % Students are assessed on the following areas:
Workplace[assessed by Industry Internship Mentor] 40
Work Ethics and Professionalism (10%)Professional Proficiency/ Quality of Work Outcomes (10%)Communication & Teamwork (10%)Independent Learning Skills (10%)
Log Documentation[assessed by School Internship Mentor (SIM)]
10Content (5%)Timeliness (5%)
Reflection[assessed by School Internship Mentor
(SIM)]
10Reflection to include key learning points, suggest areas of improvement , learning from work environment, insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Student ITP Report [assessed by School Internship Mentor
(SIM)]
20Structure & organisation of report (5%) Language (5%); Contents (5%), training description (5%), analysis of training (5%), recommendations for improvement (10%), conclusion & reflection on career opportunities(5%).
Presentation [assessed by School Internship Mentor
(SIM)]20
Organisation (5%)Presentation Skills (5%)Ability to answer questions (10%)
Assessment
Workplace Rubric (40%)FACTOR -WORPKPLACE40 marks / 40%
RATINGS ACCORDING TO COMPETENCY
AND PERFORMANCE LEVEL0 to 4.9 5 to 5.9 6 to 6.9 7 to 7.9 8 to 10
Work Ethics & Professionalism
(10 marks/10%)
Assess the individual’s work ethics and professionalism.
Puts in little efforts to complete tasks.
Poor attitude. Needs reminder on manners and integrity.
Poor attendance and punctuality records.
Needs prompting to complete tasks on time. Little attempt to strive for quality outcomes.
Respectful and honest at all times though attitude is negative at times.
Satisfactory attendance and punctuality records.
Completes tasks on time and with the highest quality possible.
Possesses positive attitude, is respectful and honest at all times.
Good attendance and punctuality records.
Completes tasks on time and with the highest quality possible.
Possesses very positive attitude, is respectful and honest at all times.
Very good attendance and punctuality records.
Takes full ownership of tasks assigned. Completes tasks on time and strive to achieve outstanding outcomes.
Possesses excellent attitude, is respectful and honest at all times.
Excellent attendance and punctuality records.
Professional Proficiency/ Quality of Work Outcomes
(10 marks/10%)
Assess the individual’s technical competence to perform the assigned tasks/work.
Possesses poor or no technical knowledge and unable to complete tasks assigned. Delivers work of unacceptable quality.
Possesses limited technical knowledge to complete tasks assigned. Delivers work of satisfactory quality.
Possesses good technical knowledge to complete tasks assigned. Delivers work of good quality.
Possesses very good technical knowledge to complete tasks assigned. Delivers work of very good quality.
Possesses excellent technical knowledge to complete tasks assigned. Delivers work of excellent quality.
Communication & Teamwork
(10 marks/10%)
Assess the individual’s interpersonal, communication skills and ability to work with others
Poor communication skills. Frequent conflicts with people.
Not very well-understood, occasionally encounters difficulties in communicating clearly and concisely. Does not work well with people occasionally.
Usually clear and well understood. Good team player and works well with people generally.
Clear and well understood. Very good team player and works well with people all the time.
Articulate, well understood and speaks with confidence. Excellent team player and works well with people all the time.
Independent Learning Skills
(10 marks/10%)
Assess the individual’s independent learning skills.
Always waits to be told what to do next, does not take initiative to do things, no interest to try new methods and solutions.
Takes initiative occasionally, must be instructed frequently, and not proactive to try new methods and solutions.
Takes initiative only on routine matters, and looks for new methods and solutions sometimes.
Takes initiative most of the time, and looks for new methods and solutions most of the time.
Independent learner, self-starter, and looks for new methods and solutions all the time.
Total (Workplace) – 40 marks / 40%
Log Documentation/Reflection Journal
Log Documentation/Reflection Journal
Scoresheet for Log Documentation/Reflection Journal
Log Documentation (10%)
FACTOR – LOG DOCUMENTATION10 marks / 10%
RATINGS ACCORDING TO COMPETENCY
AND PERFORMANCE LEVEL
0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5
Content
(5 marks/5%)
Assess the individual’s ability to document log.
Hardly any content if any. Few words describing work done and observations of people in the team.
Some content describing work done and observations of people in the team.
Fairly detailed content describing work done and observations of people in the team.
Detailed content describing work done and observations of people in the team.
Very detailed content describing work done and observations of people in the team.
Timeliness
(5 marks/5%)
Assess the individual’s ability to submit log on a timely manner.
Log is submitted less than 25% of the time on time (according to timeline agreed with School Internship Mentor).
Log is submitted 25% of the time on time (according to timeline agreed with School Internship Mentor).
Log is submitted 50% of the time on time (according to timeline agreed with School Internship Mentor).
Log is submitted 75% of the time on time (according to timeline agreed with School Internship Mentor).
Log is submitted on time (according to timeline agreed with School Internship Mentor) all the time.
Total (Log Documentation*) – 10 marks / 10%* Refer to sample of log/reflection journal on slides 17,18
Reflection Rubric(10%)
FACTOR –REFLECTION10 marks / 10%
RATINGS ACCORDING TO COMPETENCY
AND PERFORMANCE LEVEL
0 to 4.9 5 to 5.9 6 to 6.9 7 to 7.9 8 to 10
Reflection
(10 marks/10%)
Assess the individual’s ability to reflect on his internship experience.
Hardly any coverage of learning points, suggestions for areas of improvement, learning from work environment and insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Average coverage of learning points, suggestions for areas of improvement, learning from work environment and insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Good coverage of learning points, suggestions for areas of improvement, learning from work environment and insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Very good coverage of learning points, suggestions for areas of improvement, learning from work environment and insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Exellent coverage of learning points, suggestions for areas of improvement, learning from work environment and insights on individual’s strengths, interests, values, personality, skills and weaknesses.
Total (Reflection*) – 10 marks / 10% * Refer to sample of log/reflection journal on slides 17,18
Student ITP Report (20%) – Instructions to students
Student ITP Report (20%) – Instructions to students
Student ITP Report (20%) – Instructions to students
Student ITP Report (20%)FACTOR –INTERNSHIP REPORT50 marks / 20%
RATINGS ACCORDING TO COMPETENCY
AND PERFORMANCE LEVEL
0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5Structure & Organisation of the Report
(5 marks)
Report is unorganised & no logical coherence, with no headings, table of contents, paragraphing, pagination in place, resulting in the report being unclearand very difficult to read.
Below average organisation of the report & poor logical coherence, with most of the headings, table of contents, paragraphing, pagination not in place, resulting in the report being somewhat unclear and difficult to read.
Acceptable organisation of the report & logical coherence, with some of the headings, table of contents, paragraphing, pagination in place resulting in the report being fairly clear and easy to read.
Good organisation of the report & logical coherence, with most of the headings, table of contents, paragraphing, pagination in place resulting in most of the report being clear and easy to read.
Excellent organisation of the report & strong logical coherence, with all the proper headings, table of contents, paragraphing, pagination in place resulting in the report being clear and easy to read.
Language
(5 marks)
Very poor vocabulary, sentence structure and grammar. Incorrect use of business terms, and unacceptable number of spelling errors.
Below average vocabulary, sentence structure and grammar need to be improved. Incorrect use of some business terms. Many spelling errors.
Average vocabulary and use of correct business terms. Average sentence structure and grammar used with some spelling errors.
Good vocabulary and use of correct business terms. Good sentence structure and grammar used with very few spelling errors.
Excellent vocabulary and use of correct business terms. Excellent sentence structure and grammar used with no spelling errors.
Content-Company Business/Industry Overview
(5 marks)
Does not understand the Company’s nature of business, unable to describe the organisational structure, and the industry within which it operates.
Poor understanding of the Company’s nature of business, its organisational structure, and the industry within which it operates.
Average understanding of the Company’s nature of business, its organisational structure, and the industry within which it operates.
Good understanding of the Company’s nature of business, its organisational structure, and the industry within which it operates.
Excellent understanding of the Company’s nature of business, its organisational structure, and the industry within which it operates.
Student ITP Report (20%)0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5
Training Description
(5 marks)
Poor or no description of the training. Very little or no description of duties, responsibilities and key contributions.
Makes minimal efforts to describe the training provided. Duties, responsibilities and key contributions could be better described.
Makes some efforts to describe the training provided, areas like duties & responsibilities, and key contributions highlighted to some extent.
Good description of the training received, areas like duties & responsibilities, and key contributions are covered.
Concise and insightful description of the training received, areas like duties & responsibilities, and key contributions are very well covered.
Analysis of Training Experience
(5 marks)
Makes minimal efforts or none at all to analyse the benefits gained, challenges encountered, and application of knowledge and skills during internship.
Satisfactory efforts to analyse the benefits gained, challenges encountered, and application of knowledge and skills during internship.
Good efforts to analyse the benefits gained, challenges encountered, and application of knowledge and skills during internship.
Very good analysis of the benefits gained, challenges encountered, and application of knowledge and skills during internship.
Excellent analysis of the benefits gained, challenges encountered, and application of knowledge and skills during internship.
0 to 4.9 5 to 5.9 6 to 6.9 7 to 7.9 8 to 10Recommended Improvements
(10 marks)
No recommendation for improvements provided.
One quality recommendation that is likely feasible, implementable and positively impact the organisation.
Two quality recommendations that are likely feasible, implementable and positively impact the organisation.
Three quality recommendations that are likely feasible, implementable and positively impact the organisation.
Four or more quality recommendations that are likely feasible, implementable and positively impact the organisation.
0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5Conclusion and Overall Summary
(5 marks)
No key learning points provided and lack of conclusion/ summary to internship experience.
Makes minimal effort to describe key learning points and poor conclusion to internship experience.
Makes some effort to describe learning points and conclusion to internship experience.
Good summary of key learning points and conclusion to internship experience provided.
Concise summary of key learning points and excellent conclusion to internship experience.
Student ITP Report (20%)
0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5
Annex 1 -Education Career Guidance (ECG)
(5 marks)
Makes no efforts to describe 3 jobs within the business or industry sector that the Company operates, only job listings are provided with no other details, or no ECG provided at all.
Makes minimal efforts to describe 3 jobs within the business or industry sector that the Company operates, only listing of the 3 jobs are provided with little explanation of personal characteristics, and training/skills required.
Makes some efforts to describe 3 jobs within the business or industry sector that the Company operates. Explanation of personal characteristics that enable the intern to be suited/not suited for the jobs; and description of the training and skills required to perform the jobs could be improved.
Good description of the 3 jobs within the business or industry sector that the Company operates. Explanation of personal characteristics that enable the intern to be suited/not suited for the jobs; and description of the training and skills required to perform the jobs provided.
Excellent and insightful description of 3 jobs within the business or industry sector that the Company operates. Detailed explanation of personal characteristics that enable the intern to be suited/not suited for the jobs; and detailed description of the training and skills required to perform the jobs provided.
Annex 2 –Portfolio
(5 marks)
Makes no efforts to describe the 2 skills acquired/ developed through projects/tasks during internship. No sample evidence of skills acquired/ developed submitted.
Makes minimal efforts to describe the 2 skills acquired/ developed through projects/tasks during internship. Sample evidence of just one skill acquired/ developed submitted.
Makes some efforts to describe the 2 skills acquired/ developed through projects/tasks during internship. Sample evidence of the two skills acquired/ developed submitted.
Good description of the 2 skills acquired/ developed through projects/tasks during internship.Sample evidence of the two skills acquired/ developed submitted.
Excellent and insightful description of 2 skills acquired or developed through projects/tasks during internship. Detailed sample evidence of the two skills acquired/ developed provided.
Student Presentation (20%)• Scope of internship work• Learning points• Your insights:
• Help in deciding future plans eg studies and / or career?
• Which industry?• Your strengths?• Any role model in company? • What excites you in your internship?
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Presentation VenueAll diplomas except DMMM recommend presentation at company premise as first choice, followed by presentation in NYP.
Last 2 weeks of internship
[DMMM will bring their students back to present together on the same day as report submission.]
Rubric & Scoresheet for Grading Student Presentation (20%)
Rubric & Scoresheet for Presentation (20%)FACTOR -
PRESENTATION20 marks / 20%
RATINGS ACCORDING TO COMPETENCY
AND PERFORMANCE LEVEL0 to 2.4 2.5 to 2.9 3.0 to 3.4 3.5 to 3.9 4 to 5
Organisation
(5 marks/5%)
Assess the individual’s organisation of presentation content
Presentation content is unorganised and unstructured. It is impossible to follow the presentation.
Presentation is somewhat organised with some structure. Some efforts are needed to follow the presentation.
Presentation is organised and structured. Audience is able to pick up some key messages.
Presentation is very organised and structured. Audience is able to pick up key messages.
Presentation is excellently organised, and structured. Audience remembers the key messages even after the presentation. Good time management in terms of content management.
Presentation Skills
(5 marks/5%)
Assess the individual’s ability to present
Very poor eye contact, body language and voice projection. Presenter’s appearance and/or gestures disengage the audience from the presentation.
Poor eye contact, body language and voice projection Presenter’s appearance and/or gestures distract the audience from the presentation.
Good eye contact, body language and voice projection. Presenter is groomed, shows enthusiasm, speaks with some confidence and engaging.
Very good eye contact, body language and voice projection. Presenter is well-groomed, enthusiastic, speaks with confidence and very engaging.
Excellent eye contact, body language and voice projection. Presenter is well-groomed, very enthusiastic, speaks with conviction and totally engages the audience.
0 to 4.9 5 to 5.9 6 to 6.9 7 to 7.9 8 to 10
Ability to answer questions
(10 marks/10%)
Assess the individual’s ability to answer question
Able to answer a few questions, however, quality of answers is poor.
Able to answer all questions, however, quality of answers is just satisfactory.
Able to answer all questions with some clarity and provide some insights to the audience.
Able to answer all questions with clarity and provide good insights to the audience.
Able to answer all questions with clarity and provide very good insights to the audience.
Total (Presentation) – 20 marks / 20%
ITP Report (20% )
Internship Report (1,500 to 1,800 words)• Brief overview of company• Brief description of duties and responsibilities• Details of special projects / assignments• Analysis of training experience• Recommendations for improvement• Conclusion and overall summaryAnnex 1 (200 words): education & career opportunitiesAnnex 2 (200 words): portfolio (job-related skills acquired)
IMPORTANT Marks will be deducted for late submission of the ITP report. 26
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ITP info: in Blackboard (BM0089)
• Internship Learning Outcomes and Instructions ITP
• Leave of Absence Form • Print and update absence info
• Student’s Undertaking • Print and sign, and pass to your SIM
• Weekly Report ITP – your eLogbook. Submit in BB.
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Student eLogbook: weekly reports• Description of your duties, tasks or projects assigned • Problems encountered and solutions, if any.• Identify the diverse range of people that you worked and
your interactions with them• Total hours per week should be number of hours required to
work at the office eg 44 hrs per week• Not “bullets”
To send to your IIM (Industry Internship Mentor ) monthly for review and comments, then send to your SIM.
Download at student ITP portal. Will be in Blackboard later (your SIM will inform you later).
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Grades
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Marks (%)
Grade Awarded
Remarks
80 & above A
B
C
D
F
Student’s performance way exceeds requirements, has an exemplary work attitude & is clearly outstanding
70-79Student’s performance fully meets requirements and sometimes exceeds expected results. Has a good work attitude.
60-69Student’s performance meets almost all requirements, but there are areas for improvement. Has a good work attitude.
50-59Student’s performance just meets minimum requirements, but may require coaching, guidance and directions. Overall willing to learn.
Below 50
Student’s performance fails to meet minimum requirements, has a poor attitude and is clearly not acceptable. Student is deemed to have sat & failed ITP.
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Resources for interns• Resources to help during internship• Available to students in Student ITP portal
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Failing internship
You fail ITP if:• Overall score is less than 50 marks • Company terminates your internship• SBM withdraws your internship
Consequences:• Receives “Fail” grade / appears in transcript• Repeat ITP module• Pay tuition fees for another semester• Delay in graduation
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Misconduct cases: recent examples
• Falsify company data• Absent without valid reasons (“MIA”)• Overall poor work attitude and performance• Insubordination• Not punctual for work• Divulge company info to relatives / friends and
social media (staff card example)• Inappropriate use of staff privileges
Some have resulted in termination of internship and discipline.
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Internship Allowance
• Allowance – not salary• Determined and paid by EITP Company• Varies from company to company and industry to
industry
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Insurance
• NYP student insurance schemes:• Work Injury Compensation (WIC)• Group Personal Accident Insurance (GPA)• Group Hospitalisation and Surgical Insurance (GHSI)
• Info in NYP website and in Blackboard (look inside your module folder).
• Inform your parents / guardians / next-of-kin of insurance provided by NYP.
• Contact your SIM immediately if you are injured at the workplace and/or if you need to make insurance claims.
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No annual leave
MC: Inform your IIM and SIM by phone and SMS in the morning if you are sick.
• MC must be submitted to IIM and a photocopy for SIM.
Overtime work (not just staying beyond working hours on your own) Overtime pay - determined by company policy Many companies give time off instead
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Attitude, Behaviour, Expectations
Attitude, Behaviour, Expectations
• Company info – check out the company website and location in advance.
• Punctuality – very important• Dress code – follow company’s dress code, including their
“dress down” days.• Medical problems (e.g. asthma etc) - highlight their
condition to the school as soon as possible. Medical report / support from your doctor is required.
• Frequent and long MCs – If you need to be on long MCs of more than 2 days, please inform your SIM. May affect your grades.• Forging of MCs – Act of dishonesty. Student will be subjected to
disciplinary action and terminated from ITP immediately.
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Workplace environment• Workplace diversity: respect for people of other races,
religions, cultures, etc
Ethical issues: lying, dishonesty Sexual harassment: sexual advances / favours• verbal abuse: unkind, rude, vulgar wordsInform your SIM immediately.
Be careful of:• Accepting rides/gifts from staff (esp alone)• Going out with staff after office hours (esp alone)• Giving blog accounts or accepting FaceBook invitations
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• Keep to company’s office hours, lunch hours, tea breaks etc.
• No online chatting / sms during working hours.• No uploading of photos or videos online about the
company or your work environment.• No social media on company or your work there.• If you have any problems during your ITP, consult
your SIM.
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Attitude, Behaviour, Expectations
Workplace StressorsCommon Workplace Stressors include:• Uncertainty- Being unclear of what is required of you and what you need to do• Criticism
- Being criticised for your work or behaviour• Work Underload and Overload
- Having too much or too little work to do• Work Difficulty
- Having a very hard time executing your work• Workplace Diversity- Cultural Sensitivity: Dealing appropriately with colleagues and
customers of a different culture to avoid discord- Embracing Diversity: Accepting and working with colleagues of varying
backgrounds, expectations, and needs.
ITP assignment list
Week beginning 28 May 2018 - check ITP company assignment
• You must contact your SIM assigned for a personal briefing.
• Find out more about the company (web site), check their location so you will not be late on the first day of reporting.
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URL – student urlWeb site address: https://mysbm.nyp.edu.sg/itp/
user name: NYP admission numberpassword: NYP admission number + last 4 characters of NRIC
• for Singapore NRIC, the last 4 characters include the last alphabet.
• if student is using e.g. Malaysian ID, the last 4 numbers
URL - information of allocated ITP company / SIMURL - submission of feedback
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43Download eLogbook here.
After internship ends on Friday 17 Aug 2018:
•By 20 Aug 2018 noon (the following Monday):• Submit ITP report to your SIM (with MCs and
other relevant documents)• Marks will be deducted for late submission.• Complete the COMPULSORY e-student feedback
on ITP company and your SIM at the ITP website.
Look for “ITP Student feedback” iconUser Name : NYP Adm No.Password : NRIC No. (full NRIC No in caps)
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Person to Contact
If in doubt, please contact:
• Your assigned School Internship Mentor - an SBM lecturer
• Your Course Manager• ITP Module Coordinator:
Mr Raymond Wong, Room C214E-Mail: [email protected] / DID: 6550-1097
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All the best in your internship.
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