SocialMedia.org Video Case Studies Laurie Shook The Power of the Crowd This video is from BlogWell San Francisco June 20, 2011 socialmedia.org/blogwell SocialMedia.org Case Studies This presentation is from BlogWell San Francisco March 27, 2012 socialmedia.org/blogwell
13
Embed
BlogWell San Francisco Case Study: Verizon, presented by Laurie Shook
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
SocialMedia.orgVideo Case Studies
Laurie Shook
The Power of the Crowd
This video is from
BlogWellSan FranciscoJune 20, 2011
socialmedia.org/blogwell
SocialMedia.orgCase Studies
This presentation is from
BlogWellSan Francisco
March 27, 2012socialmedia.org/blogwell
Verizon
Digital
1
Idea Exchange
Fan Engagement with New Product Development Blogwell San Francisco
March 27, 2012
Presented by Laurie Shook
2
Verizon Digital
Idea Exchange Overview
Description:
• A place for Verizon customers to share ideas for Verizon services.
• Customers comment and vote up ideas
• Customer-vetted ideas taken to product teams
Benefits:
• Encourages customer engagement and self-service
• Identifies new product and service enhancements
• Facilitates customer-driven products/services
• Launched: July 2010
• http://verizon.com/ideas
3
Verizon Digital
Capturing Diverse Input
Many topics within FiOS/ wire line
consumer portfolio
2 Votes
Verizon Cable Remote Panoramic Video
Camera
Status: Acknowledged by daforest on 03-01-2012 07:33 AM - last edited on 03-01-2012 Verizon,
I have been a long time customer and openly expressive about how impressed I
am with your services. This being said, there are not many times when I will
vocalize a concept or idea that I have to your marketing staff, but today, I was
lucky enough to have our heavenly father, Jesus Christ, give me the most
impressive idea I think you will ever hear. A Verizon Cable remote with an HD
Optimized Laser Accurate Panoramic Thermal Video Camera TM. Yes, you
read that correctly.
23 Votes
Option to automatically view HD
version of show if available
Status: Acknowledged by aschiefe on 02-15-2012 07:41 AM
I know that you can jump to HD if it is available, but how about a
set-up option that allows us to scroll through the standard TV list
(i.e., the lower channels), and if the show is available in HD
AUTOMATICALLY show it in HD. we'll look at that.
135 Votes
Add an option to hide
channels that I don't subscribe
to
Status: Launched by ACABThomas on 08-02-2010 08:44 PM
Currently there's no way to hide unsubscribed channels in
the guide and when hitting channel up/down - this is
ridiculous. Clearly Verizon…advertise these additional
channels in hopes of getting people to subscribe to them
and spend more money. Well all it does is **bleep** people