Rachel Medina Using social media for customer service in a highly complex, highly regulated industry This video is from BlogWell San Francisco June 20, 2011 socialmedia.org/blogwell SocialMedia.org Case Studies This presentation is from BlogWell Dallas February 19, 2014 socialmedia.org/blogwell
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BlogWell Dallas Social Media Case Study: UnitedHealth Group, presented by Rachel Medina
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Rachel Medina
Using social media for customer service in a highly complex, highly
We’re Here To Help! Amanda C. ^AC Josh B. ^JB Rachel M. ^RM Stephanie V. ^SV
Please do not send any private information via public tweets or direct messages. We cannot discuss private information via Twitter. Via private direct message, provide us your name and telephone number and we will have a Customer Care representative contact you by phone.