Big Listening 2010 A summary of surveys 13, 14 and 15.

Big Listening 2010

A summary of surveys 13, 14 and 15

Background

This presentation combines the results of all 3 waves of the Big Listening Survey over 2010

The Big Listening Surveys

– are commissioned by the joined forces of Salford City Council and Primary Care Trust

– Seeks residents feedback on community issues and Council/PCT services

– 3 surveys a year

BL13 – March/April 2010

BL14 – July/August 2010

BL15 – October/November 2010

Methodology

Postal self-completion surveys – initial mail-out + reminder

Random sample from Postal Address File

7000 mailed out

Average 1,440 returns, a response rate of 21%

Results weighted by age/gender/ethnicity within each Community Committee area to reflect its population – and analysed for significant differences

Salford’s story: Improving trend in perceptions of the local area

17% 48% 13% 16% 5%BL13

Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied

Long term increasing trend in satisfaction with the local area

Base: All respondents excl DK/NS – BL13 (1502), Place ’08 (2278), BL7 (1174), BVPI (1416)

Q1. Overall how satisfied or dissatisfied are you with your local area as a place to live?

Source: Ipsos MORI

65%

66%

63%

54%

BL13

Place '08

BL7

BVPI

% satisfied

51%

38%

34%

27%

26%

16%

6%

31%

59%

41%

41%

33%

31%

18%

8%

57%

48%

46%

38%

37%

17%

9%

32%n/a

Rubbish or litter lying around

Teenagers hanging around on the streets

Vandalism, graffiti and other deliberate damage toproperty or vehicles

People using or dealing drugs

People being drunk or rowdy in public spaces

Noisy neighbours and loud parties

Abandoned or burnt out cars

Misuse of off road motorbikes

% saying a problem

BL15

BL13

BL7

There has been a long term improvement in perceptions of antisocial behaviourThinking about this local area, how much of a problem do you think each of the following are?

Source: Ipsos MORI Base: All respondents excluding DK/NS (see above)

14% 28% 44% 14%BL13

A very big problem A fairly big problem

Not a very big problem Not a problem at all

Perceptions of trust and respect have improved

Base: All respondents excl DK/NS – BL13 (1409) Place ’08 (2066) BL7 (1095) BVPI (1316)

In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration?

Source: Ipsos MORI

42%

48%

41%

63%

BL 13

Place '08

BL7

BVPI

% saying a problem

Salford’s story: Residents feel safer

6%

39%

38%

41%

17%

12%

23%

7%

17%

1

…after dark (1438)

…during the day(1446)

Very safe Fairly safe Neither safe nor unsafe Fairly unsafe Very unsafe

Residents also feel safer after dark

Base: All respondents (excl DK/NS) – as above

How safe or unsafe do you feel when outside in your local area after dark?

How safe or unsafe do you feel when outside in your local area during the day?

Source: Ipsos MORI

44%

80%

33%

79%

39%

85%

…after dark

…during the day

% safe

BL 13Place '08BL7

6%

9%

4%

7%

73%

65%

66%

63%

19%

25%

28%

27% 3

3

1

2BL13

BL10

BL7

BL4

More safe About the same Less safe Don’t know/not stated

and fewer residents feel safety levels are falling

Base: All respondents who have lived in the area for more than 2 years – BL13 (1426) BL10 (2285) BL7 (1064) BL4 (1067)

On the whole, compared to two years ago, do you feel more safe, less safe or about the same when out in your neighbourhood?

Source: Ipsos MORI

11% 24%

27%

23%

30%

27%

27%

15%

13%4

Seeks people'sviews (1083)

Are successfullydealing with (1019)

Strongly agree Tend to agree

Neither agree nor disagree Tend to disagreeStrongly disagree

Perceptions that local agencies are successful in dealing with issues has improved

Base: All respondents excl not stated (see above)

So, how much would you agree or disagree that the police and other local public services seek people’s views about these issues in your local area?

And how much would you agree or disagree that the police and other local public services are successfully dealing with these issues in your local area?

Source: Ipsos MORI

% agree

BL15

35%

31%

BL12

34%

26%

Place

24%

22%

Salford’s story: perceptions of the Council have improved

5%

5%

4%

7%

44%

35%

30%

45%

28%

26%

31%

27%

15%

23%

23%

16%

8%

11%

12%

6%

BL15 (1220)

BL12 (1282)

08 Place Survey(2185)

BL9 (1128)*

Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied

Growing satisfaction with the Council

Base: All respondents excl. DK/NS (see above)

* in BL9 question asked about “satisfaction with services provided by Salford City Council”

Overall how satisfied or dissatisfied are you with the way Salford City Council runs things?

Source: Ipsos MORI

% satisfied

49%

40%

34%

51%

22%

16%

13%

24%

25%

35%

25%

24%

18%

17%

20%

11%

3

5

4

3

2

5

8%

16%

3

Salford City Council provides goodvalue for money for the council tax

that residents pay

Salford City Council has its level ofcouncil tax about right

Salford City Council provides bettervalue for money compared to a year

ago

Strongly agree Tend to agreeNeither agree nor disagree Tend to disagreeStrongly disagree Don’t knowNot stated

Improving perception that the Council provides value for money

Base: All respondents (1290)

To what extent do you agree or disagree with the following statements about Salford City Council?

Source: Ipsos MORI

% agree

BL12

23%

17%

12%

BL15

26%

19%

16%

BL9

21%

14%

15%

Perceptions of council buildings have improved over time

49%

33%

6%

3%

51%

29%

9%

5%

57%

19%

11%

5%

…are adequate and good enough

…are well designed and well looked after

…not well looked after, and look dowdy

…are perhaps “too luxurious” and “expensivelooking”

BL14 (1500)

BL11 (1167)

BL4 (1097)

Q11. Even if you do not go to any Council buildings, do you think council buildings generally are…?

Source: Ipsos MORI Base: All respondents – BL14 (1500) BL11 (1167) BL4 (1097)

Q12. And in your opinion, does this place the Council and its services in…?

15%

14%

8%

43%

44%

35%

4%

4%

9%

29%

39%

30%

1

2

2

7%

6%

8%BL14 (1500)

BL11 (1167)

BL4 (1097)

A very good light A fairly good light Neither a good nor bad lightA fairly bad light A very bad light Not stated

68%

73%

28%

26%

4

1

BL14 (1500)

BL11 (1167)

Yes No Not stated

Source: Ipsos MORI

82%

25%

29%

29%

4%

1%

85%

25%

24%

25%

1%

*%

Telephone

Email

Council website

Go to a council or Gateway building

Some other means

Not stated

% safe

BL14 (995)

BL11 (822)

Contacted Salford City Council

Base: All respondents – BL14 (1500) BL11 (1167) BL4 (1097)

Q7. Have you contacted Salford City Council in the last 3 or 4 years?

Q8. Which contact method(s) do you use to contact the Council?

41%

33%

20%

27%

8%

43%

39%

50%

41%

43%

8%

17%

16%

20%

18% 19% 11%

9%

10%

7

6

4

4

3

2Refuse collection

Local tips/Household waste recyclingcentres

Parks and open spaces

Kerbside recycling

Keeping public land clear of litter andrefuse

Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied

Improving satisfaction with services

Base: All respondents excl DK/NS – BL14/Place ’08 (see above)

How satisfied or dissatisfied are you with each of the following services provided or supported by Salford City Council?

Source: Ipsos MORI

BL14

84%

73%

70%

68%

51%

Place ‘08

75%

65%

55%

62%

46%

% satisfied

31%

17%

19%

16%

11%

40%

42%

35%

33%

34%

23%

26%

31%

32%

39%

9%

11%

12%

11%

7%

4

5

3

4

1Libraries (1241)

Sports/leisure facilities (1238)

Museums and galleries (1218)

Culture: theatres, cinemas, music, dance orother cultural events (1232)

Sports/cultural events (1203)

Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied

Improving satisfaction with cultural facilities and activities

Base: All respondents excluding not stated (see above)

Q5. Please indicate how satisfied or dissatisfied you are with each of the following services provided or supported by Salford City Council?

Source: Ipsos MORI

% satisfied

BL12

61%

54%

48%

45%

43%

BL15

71%

60%

55%

49%

45%

Place

64%

43%

44%

42%*

-

* the wording in the Place survey was “theatres/concert halls”

40%

25%

19%

9%

32%

21%

15%

23%

24%

24%

17%

26%

Council tax to remain at the current level withsome reduction in the level of service

A decrease in council tax levels even if itmeant a reduction in the level of services

An increase in council tax above 3% in orderto improve priority council services

An increase in council tax of 3% to maintaincouncil services at existing levels

BL15 (1290)

BL12 (1331)

BL9 (1170)

Many residents are open to notion of reduced services – but not higher council taxIn 2010/11 the average council tax paid in Salford is £1,019 per household. Which of the following options for next year do you feel is most appropriate?

Source: Ipsos MORI Base: All respondents (see above)

Salford’s story: Key areas of improvement remain involving residents in decision making and volunteering

5% 25% 42% 27%BL13 All (1311)

Definitely agree Tend to agree Tend to disagree Definitely disagree

Only a third of residents feel they can influence local decisions Do you agree or disagree that you can influence decisions in your area?

10%

10%

61%

59%

15%

14%

13%

16%2

1General election

Local election

Yes No, have voted beforeI did not vote in this election Don’t know/can’t rememberNot stated

If you voted in the recent general or local elections, is this the first time you have done so?

Base: All respondents – BL14 (1500)

BL13

30%

Place ‘08

24%

% agree

39 39383844

22202225

20

0%

20%

40%

60%

80%

100%

2001 2003 2005 2007/08 2008/09

% a

gre

e

Local area Great Britain

Nationally – a static trend – despite government initiatives

Q Do you agree or disagree that you can influence decisions affecting your local area/Great Britain?

Base: All valid responses from core sample in England (~8,000 surveyed per wave)Source: Citizenship Survey

It is going to be very difficult to

shift perceptions of influence

75%

40%

38%

16%

14%

13%

75%

43%

40%

17%

14%

17%

74%

44%

43%

17%

17%

15%

Taken in any post or deliveries for them whenthey were out

Looked after any of their homes whilst theywere away

Had any of them in for a cup of tea, a drink ormeal

Looked after an elderly neighbour in a crisis

Looked after any of their children for a coupleof hours or more

Volunteer

BL13 BL10 BL7

Volunteering static or declining over timeThinking of your neighbours, in the last year have you…?

Source: Ipsos MORI Base: All respondents – BL13 (1523) BL10 (2439) BL7 (1183) BL4 (1097)

Are you, or have you been in the last 12 months, a volunteer in a club, group, voluntary organisation or community group? (Unpaid & Organised)

626468

6367

3535373734

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2001 2003 2005 2007/08 2008/09

% g

ive

n u

np

aid

he

lp

At least once a year Once a month

The national citizenship survey mirrors the static trend in volunteering – little change in the last 10 years

Proportion who have given any unpaid help to non-relatives in the last 12 months

Base: All valid responses from core sample in England (~8,000 surveyed per wave)Source: Citizenship Survey

Most get involved to “stop” something happening…how to build on this in a positive way in next few years?

R2 = 0.9544

45%

50%

55%

60%

65%

70%

75%

1 2 3 4 5 6 7 8 9 10

CivicEngagementand formalvolunteering

% o

f people

part

icip

atin

g in

civ

ic

engagem

ent &

form

al v

olu

nte

ering

Base: 8,768 British adults, Fieldwork dates: April 2008 - March 2009

People are less likely to participate in civic engagement and formal volunteering in deprived areas

Index of Multiple Deprivation (IMD)

Urban areas have less engaged communities

Base: 8,768 British adults, Fieldwork dates: April 2008 - March 2009

Thank youFor further information [email protected] 0161 240 2401 (Manchester)

© 2011 Ipsos MORI – all rights reserved

Respondent Profile

47%

49%

4%

38%

58%

4%

…male

…female

Not stated

Weighted Unweighted

Gender & ageQ32. Are you…?

Source: Ipsos MORI Base: All respondents – BL15 (1290)

Q31. How old are you?

13% 15%

12%

12%

15%

3

33

20%

15%

17%

21% 31%

20%Total (weighted) (1290)

Total (unweighted)

18-24 25-34 35-44 45-54 55-64 65+ Not stated

30%

24%

17%

14%

8%

1%

2%

4%

Buying on mortgage

Owned outright

Rented from private landlord

Rent from council

Rent from Housing Association/ Trust

Shared ownership

Other

Not stated

Tenure

Base: All respondents – BL15 (1290)

In which of these ways does your household occupy your current accommodation?

Source: Ipsos MORI

12% 7% 5% 34 3 65%Total (1290)

Under 1 year 1-4 years 5-9 years10-14 years 15-19 years 20 years or moreNot stated

Time in Salford

Base: All respondents – (see above)

How long have you lived in Salford?

Source: Ipsos MORI

84%

82%

79%

78%

70%

64%

48%

47%

Walkden & Little Hulton (164)

Irlam & Cadishead (181)

Swinton (165)

Worsley & Boothstown (207)

Claremont & Weaste (181)

Eccles (140)

East Salford (129)

Ordsall & Langworthy (123)

% lived in Salford >15 years

12% 23% 16% 12% 36% 27%Total (1290)

Under 1 year 1-4 years 5-9 years10-14 years 15-19 years 20 years or moreNot stated

Time at current address

Base: All respondents – (see above)

How long have you lived at this address?

Source: Ipsos MORI

48%

45%

35%

35%

33%

33%

29%

18%

Ordsall & Langworthy (123)

East Salford (129)

Eccles (140)

Walkden & Little Hulton (164)

Claremont & Weaste (181)

Irlam & Cadishead (181)

Swinton (165)

Worsley & Boothstown (207)

% lived at current address <5 years

22% 46% 24% 6% 1Total

Very good Good Fair Bad Very bad

General health

Base: All answering (excl NS) – 2008 Place (2285) BL13 (1463) BL14 (1456) BL15 (1247)

How is your health in general? Would you say it is…?

Source: Ipsos MORI

73%

68%

72%

68%

2008 Place

BL13

BL14

BL15

% saying good

% good

68%