Listening and responding to residents through surveys London Borough of Ealing offers services for the 342,000 residents of London’s third largest borough. More than 3,500 of the council’s employees manage services ranging from housing and schools to parking and recycling. SurveyMonkey Enterprise helps Ealing employees stay in touch regularly with residents and make sure their feedback affects decisions about borough services. At a Glance Situation • Surveying residents via paper surveys or door-to-door visits is slow and costly • Local government departments want to manage their own surveys, yet need a central way to share results Survey Results • By eliminating paper surveys, costs drop by as much as £5,000 pounds per mailing • Residents’ panel gains higher engagement with fewer members, with more frequent surveys Smarter Decisions • Residents provide valuable feedback for streamlining payments and processes for the housing benefit system • Consultations on new parking regulations are now managed through surveys, fast-tracking implementation of parking zones Visit surveymonkey.com/enterprise today Community Feedback Case Study “We have a duty to consult with Ealing residents when making decisions, big or small, that affect them—but surveying a diverse population on a wide range of issues is challenging for our lean staff to manage. SurveyMonkey Enterprise makes it easy for every department to run its own surveys, collect feedback, and act on what they learn.” – Rajiv Ahlawat, Research and Consultation Manager, London Borough of Ealing
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Listening and responding to residents through surveys
London Borough of Ealing offers services
for the 342,000 residents of London’s third
largest borough. More than 3,500 of the
council’s employees manage services ranging
from housing and schools to parking and
recycling. SurveyMonkey Enterprise helps
Ealing employees stay in touch regularly
with residents and make sure their feedback
affects decisions about borough services.
At a Glance
Situation
• Surveying residents via paper
surveys or door-to-door visits
is slow and costly
• Local government departments want
to manage their own surveys, yet
need a central way to share results
Survey Results
• By eliminating paper surveys,
costs drop by as much as £5,000
pounds per mailing
• Residents’ panel gains higher
engagement with fewer members,
with more frequent surveys
Smarter Decisions
• Residents provide valuable
feedback for streamlining payments
and processes for the housing
benefit system
• Consultations on new parking
regulations are now managed
through surveys, fast-tracking
implementation of parking zones
Visit surveymonkey.com/enterprise today
Community Feedback Case Study
“We have a duty to
consult with Ealing
residents when
making decisions,
big or small, that
affect them—but surveying a diverse
population on a wide range of issues
is challenging for our lean staff to
manage. SurveyMonkey Enterprise
makes it easy for every department to
run its own surveys, collect feedback,
and act on what they learn.”
– Rajiv Ahlawat, Research and Consultation Manager, London Borough of Ealing