Big bazaar

History of BIG BAZARBig Bazaar was started by Kishore Biyani, the Group CEO and Managing Director of Pantaloon Retail Big Bazaar was launched in September, 2001Opening stores Calcutta, Indore, Bangalore and Hyderabad in 22 days.

Total number of STORES of Big Bazaar

133 STORES of big bazaar in all over INDIA.The current formats includes Big Bazaar,

Food Bazaar, Electronic Bazaar and Furniture Bazaar.

Timeline2001-four Big Bazaar stores launched within a span of 22 days

in Kolkata, Indore, Bangalore and Hyderabad.2002-Big Bazaar - ICICI Bank Card is launched.2003-Big Bazaar enters Tier II cities with the launch of the

store in Nagpur.2004-A day before Diwali, the store at Lower Parel becomes

the first to touch Rs 10 million turnover on a single day2005-Electronic Bazaar and Furniture Bazaar are launched2006-Navaras – the jewellery store launched within Big

Bazaar stores2007-The 50th Big Bazaar store is launched in Kanpur. Big

Bazaar partners with Futurebazaar.com to launch India's most popular shopping portal

2008-Big Bazaar becomes the fastest growing hypermarket format in the world with the launch of its 101st store within 7 years of launch

Innovations Wednesday BazaarBig Bazaar introduced the Wednesday

Bazaar concept and promoted it as “Hafte Ka Sabse Sasta Din”. It was mainly to draw customers to the stores on Wednesdays, when least number of customers are observed.

But now…

Daily sale ofBIG BAZAAR

Why…..????Why it is close?

What…..????What kind of problem?

Who…..????Who is responsible for that?

3W

ProblemsCustomer connectivityPrizeComplaints

Customer connectivity

PriceIf we are talking about METRO and BEST

PRICE they are sell there products in very low prices.

But customer says that in BIG BAZAAR products prices is very high.

ComplaintsAccording to customers we are not listen

complaints and if we are listen then there are no solution on that’s complaints so that’s way customers are not satisfied with BIG BAZAAR

ComplaintsPosted by: RAJESH KODWANI I have big bazar offer scrap coupon.i have sell

scrap 5000 rs. i have purchase windows A/C from big bazar.about WINDOW A/C MARKET AVALAIBLE ON 18800 BUT BIG BAZAR AVALAIBLE ON 21490 MAKE 2700 RS DIFFRANCE . I HAVE ADJUST MY SCRAP COUPON but alrady high rate about product big bazar. not use my scrap coupon. i have suggested to all customer please care about rate big bazar scrape coupon utilization.

Akshi on Dec 17, 2010 charging more then MRPyesterday we did purchasing from bigBazaar (Kanpur bawadi,thane) and purchased asundrop refined oil. the they have charged theprices more then what it has been printed as MRPon the packet, although they have quoted less inthe store. but while billing instead of charging whatthey have quoted they have charged more then theMRP.

Solutions

Customer connectivity According to our problems customer is no

connect with big bazaar. If customer is not connect then we are connect to customer.

But question is how????

Conti…Branches- Clock Tower Gill Road Dugri Model Town Kips Market

Advantages for this…1. Sales.2. Free home delivery.3. Customer is more connect.

PriceAccording to people BIG BAZAAR price’s is not

good.To solve this problem:-See that how other stores sale same product

in low price.We increase our quantity.

Conti….Many types of offersToday’s time big bazaar gives offers when any

type of festival comes.But in other days there are no one offers to the

customer.So big offers connect to the customer.

Event for customerwe organized event for customer as well as

faculties.This kind of things attracted to the customer.In that’s events which products is not sale

that’s products we are include in our eventIn this event there are some kind of restriction

on that like 200\- Rs shoping and customer play this event. It means that kind of restriction when customer says this is ok

Advantages for this…Our product is saleCustomer attractedOur sale limitations is fixed.

For Parking systemIn that’s project we working on that customer

parking.Because when customer park his vehicles then

he\she already pay 20\- Rs. but some customer thing that we save that money and park outside of the mall.

in our project we announced that if customer park his vehicles then there are free of cost vehicles washed.

ComplaintsWe work on customer complaints.Who customer says that they have some kind of

problem in store. Then we work on that problems and solve it and after the solve the problem we sms to that person and told that we solve the problem

Solution for thatIf customer give us to any kind of complaints then in

one or two days to solve the problem and when problem is solve then call or sms to that person and tell that there are solve the problem and thank you.

Advantages for this…Customer is satisfied for thisOur service is better.

If you have any kind of suggestion and query then tell me…..

Thanking you