Solutions for a Healthier Workplace SM PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services Supervisor Orientation Employee Assistance Program CONFIDENTIAL & PROPRIETARY
Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Supervisor Orientation
Employee Assistance Program
CONFIDENTIAL & PROPRIETARY
Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
A national Employee Assistance and Workplace Wellness
Provider headquartered in Baltimore, MD. Business Health
Services (BHS) specializes in offering workplace wellness
solutions including:
» Employee Assistance
» Employee Wellness
» Workplace Trainings
» Organizational Development
» Critical Incident Stress Management
Who is Business Health Services?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Employee Assistance Programs are free company-sponsored benefits
which provide employees and their household members with
confidential assistance to help with family, personal, or work-related
problems.
Services include:
Short-term Face-to-Face or Telephonic Counseling Services
Supervisory/Management Consultation
Informational Website
Liaison with Health Insurance Carriers
Community/Resource Referrals
What is an EAP?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
The EAP service is a benefit provided and paid for by your employer.
All EAP services are provided to you and your household members at no cost.
Payment for resources beyond the scope of the EAP may be covered by health insurance.
BHS will assist you in locating cost-effective resources when additional or follow-up services are needed.
Who Pays for EAP Services?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
EAP offers fast, effective, &
professional solutions.
Everyone has personal or work-related problems
that may occasionally become unmanageable.
When this happens work performance may
deteriorate. Many of these problems can be easily
resolved with early intervention.
Why Would I Use the EAP?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
What Types of Issues Does an EAP address?
RelationshipsSpouse/ Kids
Boss/ Co-worker
Customers
Friends
Life ChangesMarriage/ Divorce
Birth/ Death
Promotion/ Retirement
Role Changes
RisksDepression/ Anxiety
Suicidal Thoughts
Burnout/ Anger
Alcohol/ Drug Abuse
Life ChallengesStress/ Conflict
Financial/ Legal
Parenting
Responsibilities/ Illness
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Benefits for the Employer
Increased customer satisfaction
Promotion of employee wellness
Reduced healthcare benefit costs,
absenteeism/presenteeism and
disciplinary actions
Improved productivity and morale
Benefits for the Employee
Free, confidential, 24-7 telephonic
access to professional counselors
and wellness resources
Free face-to-face or telephonic
assessments and short-term
counseling by local counselors
One contact to assist in
coordinating resources to meet
the employees emergent needs
Client follow-up to ensure
satisfaction
BHS Benefits
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
A full assessment with problem solving sessions to be
received Per Problem Episode
Referral Service and Liaison with Community Resources
including Health Insurance Carriers
Unlimited, Toll-free Telephonic Consultation
Access to a panel of EAP Professionals nationwide
24/7, 365 day a year access to EAP Services
EAP Benefits for Your Company
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
You will connect with a Care Coordinator who will
conduct a thorough assessment of your needs. The
Care Coordinator will serve as your guide through
the EAP process.
Benefits of working with a Care Coordinator include:o Assurance that all of your emergent needs are satisfied.
o Assistance connecting to the most appropriate local resources.
o Assistance facilitating communication with all parties involved in
the case.
o Regular follow-up to ensure satisfaction
What Happens When I Call?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
What Happens at an EAP Session?
Client and clinician
devise a plan for
problem resolution.
Clinician provides
short-term
counseling.
Clinician supplies
problem-solving
resources, outside
referrals, and follow-
up services
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
YESShared information is held in the
strictest confidence.
BHS follows all State and Federal
regulations for counseling.
We do not release information
without your written consent or
requirement by law.
Will the EAP Counselor Really Keep My
Problems Private?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Online Resource Library:
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
This comprehensive site offers a variety of articles, resources, online videos, and assessment tools related to general and mental health, legal and financial issues, and work and family balance.
Here is a sample of some of the topics you can view on the site:
Enhanced Website Services
Grieving
Heart Health
Investing
Pregnancy
Small Business
Adoption
Buying a Car
Debt and Bankruptcy
Eating Disorders
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
SUPERVISORY RESOURCES
How can I best utilize the EAP in my role as a supervisor?
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
How can you enhance the morale of your workplace?
How can your past experiences positively affect your current role?
What made your working relationship with your previous supervisors beneficial?
What do YOU value in a supervisor?
Characteristics of a Good Supervisor
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Observe and document work performance.
Leverage all tools and resources available to
perform at a high level, e.g., unlimited telephonic
management consultation provided by your EAP.
Provide leadership skills and make sound
decisions.
The Role of the Supervisor
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Cost of Personnel Problems
Measurable Administrative Losses
Absenteeism
Overtime Pay
Tardiness
Sick Leave Abuse
Disability Payments
Accidents
Hidden Losses
Diverted Supervisory Time
Friction Among Employees
Damage to Equipment
Poor Decisions
Personnel Turnover
Premature Death
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Self Referral
Informal Supervisory Referral
Formal Supervisory Referral
Mandatory Supervisory Referral
Types of Referrals
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
• Any employee may contact BHS to seek
information, schedule an appointment, or
discuss a personal problem.
• A self-referred employee seeking assistance can
do so with complete privacy.
Self Referral
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
• This referral should be used when a Supervisor notices a
change in an employee’s performance and/or mood and
encourages the employee to consult the EAP for help.
• A supervisor can informally refer an employee to the EAP
by:
Promoting the EAP services as a resource.
Informing the employee services are free and confidential.
Strongly encourage the employee to contact BHS.
Remind the employee that a professional can assist them with whatever
problem is affecting his or her performance.
Informal Supervisory Referral
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
• This referral should be used for an employee whose once
acceptable performance is deteriorating and you may
have already tried making an informal referral. Examples
of appropriate reasons for a formal referral would
include:
Absenteeism/tardiness/extended breaks
Decline in work performance
Behaviors that disrupt the workplace
• Used as a resource for the employee to seek assistance
and improve their work performance before disciplinary
action is necessary.
Formal Supervisory Referral
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
• This referral should be used when an employee violates a
major company policy. Supervisors should follow
company procedures to react appropriately. Examples of
appropriate mandatory referrals include:
Violence in the workplace/threatening behaviors
Violation of substance abuse policy
Inappropriate use of office equipment
Harassment
• Only used when there is a serious policy violation or
risk of termination if the employee does not comply or
improve behaviors.
Mandatory Supervisory Referral
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
All referrals to the EAP are a resource for resolving work-related and
personal problems.
Compliance is the responsibility of the employee or they may be
subject to normal disciplinary action.
If a release of information is signed, BHS will serve as the liaison
between the employee and the company offering information about
compliance and treatment recommendations.
Additional Points
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
5 Steps to Making a Formal or Mandatory Referral
1 2 3 4 5
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Internal Barriers
Uncertain about what to say.
Feeling responsible for an
employee’s poor performance.
Worried about harming the
employee’s career.
Concerned that confronting the
employee will make the problem
worse.
Exterior Barriers
Enabling behaviors by staff.
Lack of support from upper
management.
Inappropriate behaviors of the
troubled employee.
Barriers to Formal Referrals
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Confidentiality
Disclosure with Consent
The consent will document what
information, to whom, and the
purpose of disclosure.
Disclosure will only be released to
the contact listed on the consent
form.
Standard information released
includes compliance reporting and
treatment recommendations.
Disclosure without Consent
Probable or imminent risk of
suicide.
Probable or imminent risk of
homicide or grave bodily harm to
another person.
Possible abuse or neglect of a
child or vulnerable adult.
Probable threat to national
security.
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
Password-protected online resource library and interactive website: www.bhsonline.com.
Tip sheets for a healthier workplace and total wellbeing.
Unlimited supervisor referrals and telephonic consultation.
Resources
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Solutions for a Healthier WorkplaceSM
PROPRIETARY AND CONFIDENTIAL ©2014 Business Health Services
PLEASE REFER TO YOUR EAP PREMIER NEWSLETTER FOR
COMPANY SPECIFIC LOGIN & CONTACT INFORMATION.
Available 24 hours a day, 7 days a week
Join us on facebook for current trends
and topical news on total wellbeing.
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