Best of Breed Solution and the Workforce Development Lifecycle NCWE Thursday, October 30, 2014 Kathleen Brady, Augusoft Chief Sales Executive CONFIDENTIAL.

Best of Breed Solution and the Workforce Development Lifecycle

NCWE

Thursday, October 30, 2014

Kathleen Brady, Augusoft

Chief Sales Executive

CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

Kathy BradyChief Sales Executive

Continuing Education Professional

Introducing

CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc. Augusoft®, the Lumens® name and identifier(s) are registered trademarks of Augusoft. This copyright in the entirety of this document, as well as any literature related to Augusoft Lumens, know-how, and implementation methodology, are the property of Augusoft and may not be reproduced, stored, communicated, or transmitted in any form or by any means, electronically, mechanically or otherwise, in whole or in part without prior written permission of the copyright holder. Any recipient entities of this document agree not to copy such materials and are responsible for ensuring that their employees or agents are aware of the rights vested in these items. Augusoft reserves the right to alter product and service specifications described in this presentation. Use of the terms "partner" and "partnership" do not imply a legal partnership between Augusoft and any other party. Various trademarks are held by their respective owners.

• Continuing Education as unique entity• Workforce Student Expectations• Washtenaw College Experience• Best of Breed Requirements• Trends in solution-based systems• Questions

Agenda

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• Business model for CE very different than academic model—profit center

• Rapid response environment• Contract Training is not the

exception any longer• ROI tracking for classes and

certificate programs• Increase CE staff

productivity• Provide superior customer

service to students• Meet needs of the diverse

population you serve

Unique Needs

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• Browse, choose, pay for goods & services online

• Intuitive process• Companies buying training

have similar expectations.• Immediate answers• Expect immediate access• Loyalty is gained through

exceeding expectations

Customer (Student) Expectations

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• CIO recognizing that ERP does not work for every situation– Joanna Young, CIO, University of NH explains in a recent interview why

individualized solution may provide better service to the institution.

• LERN® and Augusoft publish whitepaper, “Continuing Education: Unique Programs Require Unique Software”

– CE Units follow entrepreneurial business model which is unique in an academic setting

– Data collection and analysis key to making profitable business decisions– Instructional design for CE programs is very different than a semester-

based course

Solution Specific Software

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Strategic DirectionMission

To professionally develop and personally enrich the lives of people and organizations by providing relevant programs, services and solutions, which meet constituent needs.

VisionTo be the preferred developer of people and organizations globally.

ValuesRelationships, Collaboration, Innovative and Entrepreneurial Thinking,

Customer Service, Empowerment and Flexibility

Strategic Drivers

• Serve as a Catalyst in Economic & Community Development

• Serve the Educational Needs of our Clients with Quality Programming & Services

• Implement Technology Solutions that Support Innovation

• Establish Initiatives to Ensure Student Success

• Create Efficiencies for Continuous Quality Improvement

Activity Alignment

Workforce DevelopmentJohn Carlson

Community Enrichment

Monique JamesCareer ServicesMarilyn Donham

Skilled TradesDonham/Lindeman

EntrepreneurshipCenter

Michelle Mueller

Customized Training• Company Pay• Michigan New Jobs

Training Program• Government Funded

Operations Team Job Postings & Placement United AssociationContract

– Marilyn Donham

Entrepreneurship Services & Events

Open Enrollment• Career Readiness • Entry-level Employment• Professional

Development

Open Enrollment• K-12 (STEAM)• Adults (Personal Enrichment)• Senior Service Centers

Experiential Learning Ironworkers Contract – Cristy Lindeman

Certification Center Conference Services Courses/Workshops

Michigan Works!Harriet Street Center

Parkridge Community Center Job Fairs/Employer Events

Small Business Development Center Individual Assistance

Economic Club

Organizational Areas

Workforce Development Leader

Support Staff

Business Development (Sales) Staff Operations (Support) Staff Product Development Staff

Target Audiences

Employed, Unemployed & Underemployed

Business/Industry, Agencies,Government & Non-profits

Foundation Skills

Training

Entry-Level Employment

Training

ProfessionalDevelopment

Training

Product LineEmployees & Job Seekers

Industry Recognized Certification

Testing

Entry-level EmploymentProgram Model Requirements

ACT WorkKeys Assessme

ntNCRC:

* Reading for Information

* Applied Math* Locating

Information

Training Modules

Include: * Hard Skills

* Contextualized Soft Skills

* Competency

Assessment

Workplace

Learning Prep

Required Workplace Learning

Employability

Skills

• Must be in a high demand/high wage occupation• Must be aligned to an industry credential• Certificate of Completion must indicate skill competencies• Employers for internships must be identified at the front end

General Rule of Thumb:

• 1-6 months of training

Flexible Delivery Options

• Face-to-Face• Online• Open-entry/Open-exit• On campus/On site

ContractTraining

Contract Services

(Organizational Development)

Industry Recognized Certification

Testing

EmployersProduct Line

Software Integration

• Lumens• Banner• Salesforce• Symplicity• EMS• iDashboard

Quality Standards

• Cloud-based (SaaS) meeting the needs of staff, faculty, students

• Integrate with various products providing a holistic solution

• Intuitive for students, faculty and staff

• Meets or exceeds 80% of your needs

• Customer-focused development

• Industry experts providing intellectual capital

• Provides industry trained support staff

Best of Breed Software Solutions

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• CRM for open enrollment and contract training

• Conference management• Student retention tools• Post completion data tracking• LMS integration• 3rd party Online Course

Provider integration• Custom ERP integration

practices• Diverse program offerings

CE Trends Software Must Address

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Contact:• Kathy Brady• [email protected]

Trusted experience in lifelong learning Innovation built on best practices Exemplary customer assistance

Thank You

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