Benefits of Offshore Staffing

Offshore Staffing

What is Outsourcing & Offshoring?

Outsourcing is the contracting out of any part of the business process.  

•A model that is successfully used by millions of businesses world wide.

•Estimated that 20% of Australian businesses already use offshore staff in one form or another.

Offshoring is the term used when businesses outsource to staff outside of their own country.  •Outsourcing and Offshoring is a huge and growing business and has become particularly attractive to small to medium sized enterprises (SME)

Outsourcing means just what it says -- going "out" to find the "source" of what you need.

What do you think of when you hear the “Offshoring or Outsourcing?”

• Images of call centres where the people don’t speak English?

• Jobs being taken away from domestic employees?

• Labour force with no rights? 

Small – Medium business is following the lead of its bigger counterparts

by off-shoring people and outsourcing work overseas

Really doesn’t matter if your team are in the office next door or 5000km away – technology fixes all that. 

In fact because you slightly change the way you manage – written instructions – daily report – more format communication – RESULTS are often better. 

•Skype•Telephone (VOIP)•Email•Messenger•Video

CHANGE THE WAY YOU THINK?

Success (mostly) depends on:

• Executive/Owner/Manager-level support in the organisation for the offshoring mission and buy-in from the local people managing the team in Manila

• PROCESS

• Ample communication to employees, reporting and normal managed support• MAKING IT WORK

“You manage your employee the same way”

Global offshoring/outsourcing

Is a $500 billion industry.

Why we started to Offshore• Started March 2012

• Began with 3 employees, now have almost 30 

• Allowed us to increase service levels to our clients, improve performance and delivery in Perth office

• Reduced our hourly rate we charged to clients

• Expanded our business services

Vorian currently has the following team:

• Accounts Receivable

• Marketing

• Lead Generation/Customer Service

• SEO 

• Web Designers and Programmers

• Project Management 

Why do Businesses Offshore?

• Businesses struggle with Australian higher cost base

• Lack (shortage) of expert-labour in some portions of the business process

• Availability of lower cost base labour, whilst not comprising on the quality of output

• Ability and feasibility to concentrate on the other crucial business process

About SourcefitHistory

Company founded in November 2006 to service Vodafone – telecom industry.   In 

July 2008 company expands to other sectors.

Key Points

•Custom solutions to fit the unique needs of your business

•No obligation until you’ve found the perfect fit for your business

•Performance metrics infuse all processes from staffing to quality assurance•Close, personal management of your account. Your success is our success

What our Clients use Sourcefit for:Some of our clients have become clients of Sourcefit:

•Accounting

•Bookkeeping

•Job Scheduler

•Draftsperson

•Projects Assistant

•Personal Assistant

•Marketing Manager

•Video Editing

•Programming

•Design & Graphics

•Export Manager

•Products Manager 

Working today in businesses here in Perth.

Common Streams of OffshoringYou can pretty much offshore/outsource anything, but these are the most common services that get offshored:

•IT outsourcing

•Accounting 

•Web Design/Development•Recruitment

•Administration•Technical/Customer Support

•Call Centre

•Project Management

•Technical Roles

       - Drafting

       - Engineering

Any University qualification is AVAILABLE

Australian Businesses who Offshore • Brambles

• QBE

• Visy• Worley Parsons

• ANZ

• IBM Australia

• Telstra/Optus/Vodafone

• AMP• Accenture/KPMG/Ernst & Young

“Most international or large national corporations have

Offshore operations.”

Do Companies Benefit?• Most companies can benefit from Offshoring

• A lot don’t as they feel uncomfortable with using an overseas employees

• A lot can’t because they don’t put the effort into overseas employees

• A lot just won’t because they are able to change the way they think

What I can say is that;• It happens everyday

• It is a hugely successful industry

• It achieves results and outcomes• Your competitors probably do it

It is very rewarding

Loyalty and Commitment is BACK

The people are awesome

• What are the risks? To TRY or FAIL

Benefits of Offshoring

Cost Savings•Offshore companies can carry out work for considerably less than in Australia. •This is due to lower operational cost base in labour, social costs and other overhead costs.•Typically, Offshoring should save companies in the region of at least 50-60%. Eg. With Vorian Agency having our Accounts Receivables done offshore it saves us on average $35,000, money we can re-invest in the business.

Quality of service. •By having more resources and better qualified personnel.

Productivity improvements. •Able to focus on critical functions of the business. You normally find that senior managers and business owners spend 80% of their time in management of day-to-day issues and only 20% on strategy. •Giving management time to carry out other functions can enable an organisation to become more profitable and find other ways of generating income.

Benefits of Offshoring

Access to a wider array of skills. •Offshoring enables an organisation to access different skills sets and expertise that their company would not normally have access to. Many BPO companies have skills and intellectual assets that take many, many years to generate.

Allocation of resources. Organisations that use BPO can effectively reallocate personnel into areas that will have a positive impact upon other projects, such as expansion or opening offices in new territories.

Operational expertise. BPO companies are able to provide the relevant expertise that most companies don’t have access to or would be difficult and expensive to develop in-house.

The Philippines

There are number of compelling reasons for Western Australian business to consider the Philippines as the base for their Offshore Staff.

Same Time-zone•WA and Manila share the same time-zone.•This brings distinct advantages when compared with other offshoring destinations such as India.•It also enables response to unscheduled events and pressures to be more effectively controlled because you and your staff member are available at the same real-time as your customer.

Compatible Culture

•The Philippines share a similar culture to Australia and the US.

•There have been many western influences on The Philippines as they have developed. •It is predominately a Christian country with Roman Catholicism being the dominant religion.

The PhilippinesCompatible Language•English is considered “Language of Choice” for many Filipinos.•It is a bilingual society with English being the language of education in all colleges and universities. All business in The Philippines is transacted in English. Their laws are written in English and their Parliament and all judicial processes are conducted in English. It therefore forms the basis of their commercial and professional lives.•Importantly, Filipinos speak English with an easy to understand and pleasing accent and this is a significant benefit for Australian employers.

Highly Educated and Skilled Staff

•Approximately 3 million students graduate from The Philippines’ world-class higher education system and enter the job market each year. Their professional certification standards are vigorously tested and they rank equally with other western education systems.

•It is possible to find graduates with any specialisation in The Philippines.

•Many of the world’s leading high-tech companies have made a huge investment in their operations in The Philippines, and as a direct result many of the staff available to you may have gained their experience from companies such as IBM, Samsung and Dell.

The ProcessReviewDiscover the opportunities and the benefits building an Offshore Team can have for your business. This includes deciding where and how to start the recruitment process.

Planspecify in some detail the roles, responsibilities and outcomes you want for each position you have identified. The more detailed an understanding you have of your requirements the greater the opportunity there is to recruit the right person.

RecruitWe find, interview and test all candidates before presenting them to you for consideration.

Select

Just like any member of your local staff team, you interview and select the most qualified candidate

TRY

General

• The Philippines does have strict labour laws.

• All staff start with 6 months probation, during that time you can terminate them as you wish

• After 6 months they are “permanent” employees and you must give warnings, verbal and written, and show reason for termination. (Much like our Employee Relation laws in Australia)

• You can choose the shifts they work. They work 9 hour days. • Staff can either work in line with Australian Public Holidays or Philippine

Public Holidays• After 6 months probation staff are entitled to 7 working days sick leave per

annum

• If a staff member is absent, they will generally offset their absences by either working on a Saturday or additional hours

• Staff are willing to perform overtime • Philippines does have Typhoon season that occasionally causes downtime due

to flooding.

Making it Easy!

You select your staff and manage their work. We handle the rest:•Recruitment & Pre–Screening

•All HR Management

•Office, PC's, Tech, Internet•All Operational Management

Security

• VPN available

• Information security through each phase of the process

• Staff supplied with latest equipment: Intel processors, XP or7, security

• Biometrics system to access offices

Infrastructure & Support

Redundancy Sourcefit shares a building with IBM and maintains multiple power and internet redundancies for zero downtime.

Full Support 24/7 operations with a 24/7 on-site IT support team.

Back Office BackboneOur experienced recruiting team ensures quick team ramp up and carefully screened applicants.

TeamworkOur management and HR team ensure an optimal working environment.

Perth Based Contacts

Thank You

Why not try Offshoring for

yourself? It’s easy to get started.