BEST Survey 2010 City report: Stockholm Benchmarking in European Service of public Transport
Feb 07, 2016
BEST 2010
BEST City report 20102
Content
1. About the survey
2. How to read the graphs
3. Results Results per index in 2010, 2009, 2008 and
2007
Satisfaction per city/region 2005 – 2010 with:
Traffic supply
Reliability
Information
Staff behaviour
Security and safety
Comfort
Perception of social image 2005 - 2010
Perception of value for money 2005 - 2010
Citizens stated loyalty to public transport 2005 - 2010
4. Quality indicators impact on overall citizen satisfaction 2010
5. Results per subgroup
6. Background information Gender
Age
Life situation
PT travel frequency
BEST 2010
3
About the survey
The following cities participated in the BEST 2010 survey:
Stockholm
Oslo
Helsinki (with additional questions)
Copenhagen
Vienna
Geneva (with additional questions)
For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.
The fieldwork was conducted between March 1st and March 14th 2010.
Results from the survey have been weighted with respect to sex and age to match the profile in each area.
In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.
BEST City report 2010
BEST 2010
BEST City report 20104
Eight dimensions believed to affect satisfaction included in the survey
Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)
Loyalty
8. Value for money
7. Social image
Satisfaction
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort
Ridership
BEST 2010
BEST City report 2010
Response rates
Response rates are calculated as follows:
YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %
Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %
Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %
Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %
Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %
Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %
5
BEST Survey response rate =
Number of completed interviews
(Total sample ÷ telephone numbers not in use / not in target group)
BEST 2010
BEST City report 20106
Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from
databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed
line telephones. In all instances it is estimated that approximately 85-95%
of the adult population in all included countries can be reached by telephone.
The primary sampling unit varies across countries (see table on right hand side).
The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.
There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.
From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.
City Sample base and primary sampling unit
Stockholm Fixed line sample, household primary sampling unit
Oslo Fixed line and mobile sample, phone number primary sampling unit
HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers
Copenhagen Fixed line and mobile sample, phone number primary sampling unit
Vienna Fixed line and mobile sample, phone number primary sampling unit
Geneva Fixed line sample, household primary sampling unit
BEST 2010
BEST City report 20107
Mobile interviews*
City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010
Stockholm 2,5%** 2,3%** 2,1%**
Oslo 40% 39% 44%
Helsinki 82% 96% 98%
Copenhagen 25% 35% 36%
Vienna 7% 9% 44%
Geneva 0% 0% 0%
* Share of interviews conducted with respondents using a mobile phone
** If mobile callback requested by respondent only
BEST 2010
BEST City report 20108
How to read the graphs
Time series
4449 47
51
58 58
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006
CITIZEN SATISFACTION
<TOTAL BASE: NNN>
The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.
Respondents with a neutral position are not displayed in the graphs.
The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.
BEST 2006
10 Citizens Satisfaction Survey 2006
BEST Survey 2007Citizen satisfaction
80
79
76
73
67
66
58
-5
-3
-3
-6
-10
-10
-11
Vienna
Helsinki
Prague
Berlin
Stockholm
Oslo
Copenhagen
Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>
5852585658
4751585866
6764666567
..637373
..80.76
8078768179
7875757480
20032004200520062007
Development per index in the different cities are also shown as time lines.
All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.
BEST 2010
BEST City report 201010
Stockholm Indices 2010
-10
-16
-29
-33
-10
-9
-13
-2
-29
-12
67
60
40
40
55
69
57
85
39
62
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
67 76 64 67 65
60 63 59 58 57
40 50 41 36 38
40 52 48 49 51
55 58 54 55 59
69 70 64 65 63
57 59 56 55 53
85 86 80 80 81
39 36 26 46 40
62 63 56 61 57
BEST 2010
BEST City report 201012
-16
-25
-17
-5
-28
-7
-9
-17
-21
60
54
56
76
39
85
68
44
54
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the citycentre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number ofdepartures
Hardly/Don't agree at all Partially/Fully agree
Stockholm Traffic supply
2010 2009 2008 2007 2006
60 63 59 58 57
54 60 54 53 50
56 57 50 56 53
76 82 79 76 74
39 39 36 35 34
85 86 86 85 84
68 72 66 65 63
44 46 43 39 40
54 56 52 50 54
BEST 2010
BEST City report 201013
-29 40Reliability
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
40 50 41 36 38
Stockholm Reliability
BEST 2010
BEST City report 201014
Stockholm Information
-33
-10
-56
-33
40
69
15
35
INFORMATION
It is easy to get the information neededwhen planning a trip
Information is good when trafficproblems occure
Information is good in stops andterminals
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
40 52 48 49 51
69 79 78 79 76
15 27 21 24 25
35 47 42 40 -
BEST 2010
BEST City report 201015
Stockholm Staff behaviour
-10
-12
-9
55
51
58
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
55 58 54 55 59
51 59 54 55 58
58 57 53 55 60
BEST 2010
BEST City report 201016
Stockholm Security and safety
-9
-12
-8
-6
69
59
69
79
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents whenusing PT
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
69 70 64 65 63
59 59 48 54 49
69 72 65 64 63
79 80 78 76 77
BEST 2010
BEST City report 201017
Stockholm Comfort
-13
-12
-10
-10
-21
-11
57
60
59
58
38
70
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
57 59 56 55 53
60 63 59 56 56
59 63 59 62 62
58 63 57 52 49
38 39 37 34 32
70 67 67 68 65
BEST 2010
BEST City report 201018
-2
-4
-2
-1
85
75
86
93
SOCIAL IMAGE
More people will travel with PT in thefuture
PT is good for the environment
PT is beneficial to society
Hardly/Don't agree at all Partially/Fully agree
Stockholm Social Image
2010 2009 2008 2007 2006
85 86 80 80 81
75 76 65 64 70
86 87 83 81 81
93 94 91 92 91
BEST 2010
BEST City report 201019
Stockholm Value for money
-29
-24
-33
39
42
36
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
39 36 26 46 40
42 41 29 49 42
36 32 23 44 38
BEST 2010
BEST City report 201020
-12 62Loyalty
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
62 63 56 61 57
Stockholm Loyalty
How is the most important areas for improvements determined?
Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures
Reliability Capability to run on schedule
Information It is easy to get the information needed when
planning a trip Information is good when traffic problems occur
Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly
Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using
PT Comfort
Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT
Description of the analysis: The indicators shown to the left have been
used to determine the impact they have on citizens over all satisfaction.
The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.
As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.
Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.
A stepwise regression method has been used in the analysis.
On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.
Overall satisfaction
with PT
22
BEST 2010
BEST City report 201023
Impact on satisfaction - Stockholm
Public transport mostly runs on schedule
I am satisfied with the number of departures
Transfers are easy
I normally get a seat when I travel with public trans-
port
I feel secure on board busses and trains
The busses and trains are modern
I am not afraid of traffic accidents when using pub-
lic transport
Nearest stop is close to where I live
0.23
0.19
0.15
0.12
0.11
0.07
0.06
0.05
I am satisfied with the number of departures
The busses and trains are modern
Public transport mostly runs on schedule
I normally get a seat when I travel with public trans-
port
Waiting time is short at transfers
Transfers are easy
It is easy to get the in-formation needed when
planning a trip
The staff behaves nicely and correctly
0.22
0.15
0.13
0.11
0.09
0.07
0.07
0.06
Public transport mostly runs on schedule
I am satisfied with the number of departures
The staff behaves nicely and correctly
Waiting time is short at transfers
The busses and trains are clean
It is easy to get the informa-tion needed when planning a
trip
Nearest stop is close to where I live
0.25
0.17
0.17
0.15
0.12
0.11
0.09
2009 20102008
When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.
BEST 2010
BEST City report 201026
Stockholm Citizen satisfaction - Subgroups
67
5875
6162
6583
80
7272
7050
17
6667
6471
5471
6659
7862
-10
-12-8
-14-10-10
-5-20
-12-8-7-8
-22
-11-12
-7-5
-15-4
-11-19
-3-13
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all<TOTAL BASE: 911>
BEST 2010
BEST City report 201028
Stockholm Traffic supply - Subgroups
60
5863
625760
6876
626263
5430
5858
6269
5368
5756
6756
-16
-17-15
-15-17-17
-10-9
-16-14-14
-20-26
-19-17
-14-9
-21-12
-18-18
-11-19
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201029
Stockholm Good for work/school trips - Subgroups
<TOTAL BASE: 737>
54
5454
5555
5355
100
6259
483234
495254
70
4570
5540
5947
-25
-28-23
-21-26-27
-17
-19-24
-26-46
-41
-30-25-26
-16
-32-17
-27-40
-18-29
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201030
Stockholm PT is good for leisure trips - Subgroups
<TOTAL BASE: 837>
56
5062
5751
5669
59
5461
6547
3
5254
5869
5462
5456
6450
-17
-20-14
-26-17-17
-10-41
-19-13-12
-21-51
-19-17-18
-11
-13-14
-21-16
-13-17
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201031
Stockholm PT is good for trips in the city centre - Subgroups
<TOTAL BASE: 801>
76
7479
67757879
100
7380
8469
53
8073
8372
6279
7076
8168
-5
-6-4
-11-6-4-2
-8-3-3-3
-13
-5-5-4
-7
-8-4-4-4-3
-9
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201032
Stockholm PT is good for trips outside the city centre - Subgroups
<TOTAL BASE: 728>
39
3444
4931
405153
4139
4236
9
4041
3241
3741
3731
4843
-28
-31-26
-39-32
-28-17
-31-27
-22-30
-48
-27-29
-33-24
-35-28-28
-32-22
-33
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201033
Stockholm Nearest stop is close to where I live - Subgroups
<TOTAL BASE: 911>
85
8388
938685
8080
9286
837779
8384
8298
7490
888587
84
-7
-8-6
-7-8-8
-20
-3-7
-10-14
-5
-9-8-7
-1
-16-7-8-9
-5-4
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201034
Stockholm Travel time on PT is reasonable - Subgroups
<TOTAL BASE: 881>
68
6471
6862
6878
100
7563
7061
19
6365
6983
6377
6263
7565
-9
-9-9
-7-10-10
-5
-8-9-8
-13-7
-12-10
-5-4
-13-5
-9-8
-4-15
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201035
Stockholm I am satisfied with the number of departures - Subgroups
<TOTAL BASE: 871>
44
4344
5042
4053
75
434647
42
38454648
2752
3839
5631
-17
-20-14
-8-16
-22-12
-18-18
-13-21
-15
-22-19
-13-9
-25-14
-20-16
-11-26
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201036
Stockholm Waiting time is short at transfers - Subgroups
<TOTAL BASE: 794>
54
5454
515151
7159
525859
5114
5149
6362
5168
4449
6158
-21
-18-24
-12-22
-25-14
-22-19-20
-23-35
-27-25
-13-8
-28-8
-30-24
-14-25
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201038
Stockholm Reliability - Subgroups
40
3645
1535
4355
60
334544
4916
40404142
3042
3744
5229
-29
-34-24
-39-33
-29-16
0
-33-24
-27-30
-38
-29-31-32
-22
-47-28
-33-38
-15-40
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Liggende stolpediagram 4Hardly/Don't agree at all
BEST 2010
BEST City report 201040
Stockholm Information - Subgroups
40
3843
4741
3942
35
384141
4725
41404141
3345
394244
33
-33
-34-31
-35-33-33
-29-30
-38-32
-28-25
-40
-30-34-34-32
-34-33-32
-34-30
-37
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201041
Stockholm It is easy to get the information needed when planning a trip - Subgroups
<TOTAL BASE: 878>
69
6573
7970
6769
75
6774
6873
45
716869
74
596870
6776
65
-10
-12-8
-11-8
-12-11
-13-8-8
-10-23
-10-10
-12-10
-15-10
-6-9-6
-13
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201042
Stockholm Information is good when traffic problems occure - Subgroups
<TOTAL BASE: 804>
15
1515
1914151416
1317
1221
12
1414
2011
1023
1221
176
-56
-59-54
-63-58-55
-52-25
-60-56-54
-51-51
-51-59-57-57
-56-58
-60-55-54
-63
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201043
Stockholm Information is good in stops and terminals - Subgroups
<TOTAL BASE: NNN>
35
3237
4236
3139
15
3432
4038
16
3635
3237
2641
353636
28
-33
-33-33
-33-33
-36-27
-62
-40-34
-25-24
-47
-30-35-35
-31
-33-32
-34-39
-31-35
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201045
Stockholm Staff behaviour - Subgroups
55
5158
4050
5669
86
5361
5356
13
57545554
5146
575859
54
-10
-13-8
-14-13
-10-5
0
-12-10
-6-11
-31
-9-12
-9-10
-15-13
-10-9-8
-14
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201046
Stockholm Staff answers my questions correctly - Subgroups
<TOTAL BASE: 662>
51
4754
2448
516666
4659
5447
8
535051
48
3742
595455
49
-12
-15-10
-10-12
-15-7
-15-10
-6-16
-28
-11-14-12
-6
-24-17
-12-11
-7-19
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201047
Stockholm Staff behaves nicely and correctly - Subgroups
<TOTAL BASE: 821>
58
5462
5451
6071
100
5962
5363
17
60575859
6249
556162
57
-9
-12-6
-18-13
-6-3
-9-10
-7-6
-35
-7-9-6
-13
-8-10
-8-7
-9-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201049
Stockholm Security and safety - Subgroups
69
6968
7269
6671
88
7270
6665
38
676769
77
6670
6875
6871
-9
-8-10
-7-8
-10-8
0
-7-9
-10-9
-13
-9-10
-7-5
-10-8
-11-7
-9-6
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201050
Stockholm I feel secure at stations and bus stops - Subgroups
<TOTAL BASE: 900>
59
6256
6561
5559
67
6560
5453
23
595759
64
585557
636162
-12
-10-13
-11-9
-14-11
-9-11
-13-16
-21
-10-14
-9-9
-10-12-12-10-11-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201051
Stockholm I feel secure on board busses and trains - Subgroups
<TOTAL BASE: 902>
69
6869
7271
6473
100
7370
6664
34
656870
76
597171
7768
72
-8
-7-9
-4-7
-10-8
-6-10-10
-7-14
-9-8-8
-4
-12-8
-10-5
-8-3
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201052
Stockholm I am not afraid of traffic accidents when using PT - Subgroups
<TOTAL BASE: 899>
79
7879
7976
7982
100
7980
7879
57
7776
7989
8085
7585
7679
-6
-6-7
-7-7-7-4
-7-5
-8-5-4
-7-8
-4-3
-7-3
-10-5
-7-5
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201054
Stockholm Comfort - Subgroups
57
5559
625555
6469
57575958
32
565658
62
5161
5756
5951
-13
-13-13
-11-13-14
-9-14
-13-13-12-12
-21
-14-13-13
-9
-14-11
-13-16
-11-16
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201055
Stockholm PT travel is comfortable - Subgroups
<TOTAL BASE: 902>
60
5565
6552
6174
59
646263
5127
635857
66
5463
6054
6752
-12
-14-10
-7-15
-12-6
-20
-10-10
-12-15
-31
-12-13-14
-5
-18-9
-10-20
-8-12
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201056
Stockholm Transfers are easy - Subgroups
<TOTAL BASE: 862>
59
5761
8060
5365
49
6561
5652
19
5456
6669
3677
5555
6445
-10
-10-9
-9-12
-7-25
-6-10
-12-14-13
-12-10
-7-4
-16-3
-11-13
-8-7
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201057
Stockholm Busses and trains are modern - Subgroups
<TOTAL BASE: 892>
58
5858
6858
5560
80
6057
5563
43
5257
6762
5463
5467
5955
-10
-10-11
-10-10-11-10
-11-9
-13-8
-13
-15-11
-4-7
-5-6
-15-11-10
-17
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201058
Stockholm Busses and trains are clean - Subgroups
<TOTAL BASE: 897>
38
3739
213938
4354
3437
4245
24
383736
44
3236
44353536
-21
-21-22
-31-19
-23-19
-26
-24-24
-15-18
-35
-23-21
-26-16
-24-22-20
-27-18
-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201059
Stockholm I normally get a seat when travel with PT - Subgroups
<TOTAL BASE: 899>
70
6971
8068
6678
100
6469
7876
47
7171
6469
7468
747070
65
-11
-12-11
-7-14-12
-6
-16-12
-7-6
-11
-10-10
-13-15
-9-13
-10-11-10
-13
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201061
Stockholm Social image - Subgroups
85
8585
9086
8388
76
8688
8482
73
8585
8389
8486
8484
8982
-2
-3-2
-1-2-3-2
-5
-2-2-3-3
-9
-1-3-3-1
-3-3-4-2-1-2
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201062
Stockholm More people will travel with PT in the future - Subgroups
<TOTAL BASE: 830>
75
7675
907373
8050
8077
7365
59
777375
80
7179
7175
7972
-4
-5-3
-4-6-4
-3-3-4
-6-23
-2-6-5
-2
-4-4
-6-4-3-3
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201063
Stockholm PT is good for the environment - Subgroups
<TOTAL BASE: 890>
86
8786
8689
8489
67
8590
8785
73
8587
8491
8585
8884
8986
-2
-2-1
-4-1-2
-16
-2-1-1-2
-5
-1-2-1-1
-1-2
-4-1
-2
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201064
Stockholm PT is beneficial to society - Subgroups
<TOTAL BASE: 909>
93
9294
9394
9294
100
9395
9095
85
9194
9096
9493
909397
88
-1
-1-2
-1-2-1
-1-2-3-1
-2-3
-2-2-3-1-1-1
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201066
Stockholm Value for money - Subgroups
39
4039
1233
4258
80
4244
392727
40393939
3733
3842
4735
-29
-31-27
-62-32
-26-12
-20
-31-24
-27-31
-52
-27-30-29-27
-33-30-28
-23-26
-33
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201067
Stockholm PT gives good value for money - Subgroups
<TOTAL BASE: 887>
42
4342
1436
4561
80
4646
4231
27
434342
40
4133
4344
5239
-24
-26-23
-52-27
-23-10
-20
-26-19
-23-29
-51
-22-26-26
-22
-31-24-23-22-21
-32
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201068
Stockholm PT fares are reasonable - Subgroups
<TOTAL BASE: 886>
36
3637
1130
3954
80
3941
3623
28
373635
38
333333
4043
31
-33
-35-31
-73-37
-29-15
-20
-36-29-30
-33-54
-31-34-33-32
-35-36
-33-25
-31-35
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201070
Stockholm Loyalty - Subgroups
62
5866
5557
6371
33
6967
5650
22
605962
71
5272
6055
7050
-12
-14-10
-14-13-12
-7-26
-9-9
-12-17
-46
-11-15
-9-7
-15-7
-9-23
-6-8
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
CitySyd
VästNorr
Commuting train/suburb metroMetro
BusBus, commuting train/suburb
Bus, metroBus, metro, commuting train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201072
Public transport travel frequency – Stockholm 2010
39
33
37
62
38
35
15
46
40
30
53
10
21
26
24
28
20
27
21
42
33
20
29
36
45
32
18
22
19
7
16
25
26
20
20
27
6
26
21
15
17
14
10
16
16
15
17
14
4
16
15
2
4
1
3
3
2
3
1
3
11
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2010
BEST City report 201073
Life situation – Stockholm 2010
59
71
58
39
77
79
11
74
49
62
70
67
11
3
16
10
12
7
8
10
13
9
3
11
9
6
61
8
11
10
2
16
15
16
5
82
100
5
27
20
16
16
4
2
4
5
3
2
4
3
3
13
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Working, fulltime
Working part time
Student
Retired
Others
For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/