Benchmarking in European Service of public Transport

BEST Survey 2010City report: Stockholm

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2010, 2009, 2008 and

2007

Satisfaction per city/region 2005 – 2010 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2005 - 2010

Perception of value for money 2005 - 2010

Citizens stated loyalty to public transport 2005 - 2010

4. Quality indicators impact on overall citizen satisfaction 2010

5. Results per subgroup

6. Background information Gender

Age

Life situation

PT travel frequency

BEST 2010

3

About the survey

The following cities participated in the BEST 2010 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Vienna

Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 14th 2010.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.


BEST 2010


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2010


Response rates

Response rates are calculated as follows:

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

BEST 2010


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Vienna Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2010


Mobile interviews*

City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010

Stockholm 2,5%** 2,3%** 2,1%**

Oslo 40% 39% 44%

Helsinki 82% 96% 98%

Copenhagen 25% 35% 36%

Vienna 7% 9% 44%

Geneva 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2010


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2010Stockholm

BEST 2010


Stockholm Indices 2010

-10

-16

-29

-33

-10

-9

-13

-2

-29

-12

67

60

40

40

55

69

57

85

39

62

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2010 2009 2008 2007 2006

67 76 64 67 65

60 63 59 58 57

40 50 41 36 38

40 52 48 49 51

55 58 54 55 59

69 70 64 65 63

57 59 56 55 53

85 86 80 80 81

39 36 26 46 40

62 63 56 61 57

Stockholm 2010

Quality dimensions

BEST 2010


-16

-25

-17

-5

-28

-7

-9

-17

-21

60

54

56

76

39

85

68

44

54

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Stockholm Traffic supply

2010 2009 2008 2007 2006

60 63 59 58 57

54 60 54 53 50

56 57 50 56 53

76 82 79 76 74

39 39 36 35 34

85 86 86 85 84

68 72 66 65 63

44 46 43 39 40

54 56 52 50 54

BEST 2010


-29 40Reliability


2010 2009 2008 2007 2006

40 50 41 36 38

Stockholm Reliability

BEST 2010


Stockholm Information

-33

-10

-56

-33

40

69

15

35

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2010 2009 2008 2007 2006

40 52 48 49 51

69 79 78 79 76

15 27 21 24 25

35 47 42 40 -

BEST 2010


Stockholm Staff behaviour

-10

-12

-9

55

51

58

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2010 2009 2008 2007 2006

55 58 54 55 59

51 59 54 55 58

58 57 53 55 60

BEST 2010


Stockholm Security and safety

-9

-12

-8

-6

69

59

69

79

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2010 2009 2008 2007 2006

69 70 64 65 63

59 59 48 54 49

69 72 65 64 63

79 80 78 76 77

BEST 2010


Stockholm Comfort

-13

-12

-10

-10

-21

-11

57

60

59

58

38

70

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2010 2009 2008 2007 2006

57 59 56 55 53

60 63 59 56 56

59 63 59 62 62

58 63 57 52 49

38 39 37 34 32

70 67 67 68 65

BEST 2010


-2

-4

-2

-1

85

75

86

93

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Stockholm Social Image

2010 2009 2008 2007 2006

85 86 80 80 81

75 76 65 64 70

86 87 83 81 81

93 94 91 92 91

BEST 2010


Stockholm Value for money

-29

-24

-33

39

42

36

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2010 2009 2008 2007 2006

39 36 26 46 40

42 41 29 49 42

36 32 23 44 38

BEST 2010


-12 62Loyalty


2010 2009 2008 2007 2006

62 63 56 61 57

Stockholm Loyalty

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2010


Impact on satisfaction - Stockholm

Public transport mostly runs on schedule

I am satisfied with the number of departures

Transfers are easy

I normally get a seat when I travel with public trans-

port

I feel secure on board busses and trains

The busses and trains are modern

I am not afraid of traffic accidents when using pub-

lic transport


0.23

0.19

0.15

0.12

0.11

0.07

0.06

0.05


The busses and trains are modern


I normally get a seat when I travel with public trans-

port


Transfers are easy

It is easy to get the in-formation needed when

planning a trip

The staff behaves nicely and correctly

0.22

0.15

0.13

0.11

0.09

0.07

0.07

0.06



The staff behaves nicely and correctly


The busses and trains are clean

It is easy to get the informa-tion needed when planning a

trip


0.25

0.17

0.17

0.15

0.12

0.11

0.09

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Stockholm 2010

Appendix

Stockholm 2010

Citizen satisfaction in subgroups

BEST 2010


Stockholm Citizen satisfaction - Subgroups

67

5875

6162

6583

80

7272

7050

17

6667

6471

5471

6659

7862

-10

-12-8

-14-10-10

-5-20

-12-8-7-8

-22

-11-12

-7-5

-15-4

-11-19

-3-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

CitySyd

VästNorr

Commuting train/suburb metroMetro

BusBus, commuting train/suburb

Bus, metroBus, metro, commuting train

Partially/Fully agree

Hardly/Don't agree at all<TOTAL BASE: 911>

Stockholm 2010

Traffic supply in subgroups

BEST 2010


Stockholm Traffic supply - Subgroups

60

5863

625760

6876

626263

5430

5858

6269

5368

5756

6756

-16

-17-15

-15-17-17

-10-9

-16-14-14

-20-26

-19-17

-14-9

-21-12

-18-18

-11-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr





Hardly/Don't agree at all

BEST 2010


Stockholm Good for work/school trips - Subgroups

<TOTAL BASE: 737>

54

5454

5555

5355

100

6259

483234

495254

70

4570

5540

5947

-25

-28-23

-21-26-27

-17

-19-24

-26-46

-41

-30-25-26

-16

-32-17

-27-40

-18-29

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT is good for leisure trips - Subgroups

<TOTAL BASE: 837>

56

5062

5751

5669

59

5461

6547

3

5254

5869

5462

5456

6450

-17

-20-14

-26-17-17

-10-41

-19-13-12

-21-51

-19-17-18

-11

-13-14

-21-16

-13-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 801>

76

7479

67757879

100

7380

8469

53

8073

8372

6279

7076

8168

-5

-6-4

-11-6-4-2

-8-3-3-3

-13

-5-5-4

-7

-8-4-4-4-3

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 728>

39

3444

4931

405153

4139

4236

9

4041

3241

3741

3731

4843

-28

-31-26

-39-32

-28-17

-31-27

-22-30

-48

-27-29

-33-24

-35-28-28

-32-22

-33

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 911>

85

8388

938685

8080

9286

837779

8384

8298

7490

888587

84

-7

-8-6

-7-8-8

-20

-3-7

-10-14

-5

-9-8-7

-1

-16-7-8-9

-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 881>

68

6471

6862

6878

100

7563

7061

19

6365

6983

6377

6263

7565

-9

-9-9

-7-10-10

-5

-8-9-8

-13-7

-12-10

-5-4

-13-5

-9-8

-4-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 871>

44

4344

5042

4053

75

434647

42

38454648

2752

3839

5631

-17

-20-14

-8-16

-22-12

-18-18

-13-21

-15

-22-19

-13-9

-25-14

-20-16

-11-26

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Waiting time is short at transfers - Subgroups

<TOTAL BASE: 794>

54

5454

515151

7159

525859

5114

5149

6362

5168

4449

6158

-21

-18-24

-12-22

-25-14

-22-19-20

-23-35

-27-25

-13-8

-28-8

-30-24

-14-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Reliability in subgroups

BEST 2010


Stockholm Reliability - Subgroups

40

3645

1535

4355

60

334544

4916

40404142

3042

3744

5229

-29

-34-24

-39-33

-29-16

0

-33-24

-27-30

-38

-29-31-32

-22

-47-28

-33-38

-15-40

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr





Liggende stolpediagram 4Hardly/Don't agree at all

Stockholm 2010

Information in subgroups

BEST 2010


Stockholm Information - Subgroups

40

3843

4741

3942

35

384141

4725

41404141

3345

394244

33

-33

-34-31

-35-33-33

-29-30

-38-32

-28-25

-40

-30-34-34-32

-34-33-32

-34-30

-37

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 878>

69

6573

7970

6769

75

6774

6873

45

716869

74

596870

6776

65

-10

-12-8

-11-8

-12-11

-13-8-8

-10-23

-10-10

-12-10

-15-10

-6-9-6

-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 804>

15

1515

1914151416

1317

1221

12

1414

2011

1023

1221

176

-56

-59-54

-63-58-55

-52-25

-60-56-54

-51-51

-51-59-57-57

-56-58

-60-55-54

-63

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

35

3237

4236

3139

15

3432

4038

16

3635

3237

2641

353636

28

-33

-33-33

-33-33

-36-27

-62

-40-34

-25-24

-47

-30-35-35

-31

-33-32

-34-39

-31-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Staff behaviour in subgroups

BEST 2010


Stockholm Staff behaviour - Subgroups

55

5158

4050

5669

86

5361

5356

13

57545554

5146

575859

54

-10

-13-8

-14-13

-10-5

0

-12-10

-6-11

-31

-9-12

-9-10

-15-13

-10-9-8

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Staff answers my questions correctly - Subgroups

<TOTAL BASE: 662>

51

4754

2448

516666

4659

5447

8

535051

48

3742

595455

49

-12

-15-10

-10-12

-15-7

-15-10

-6-16

-28

-11-14-12

-6

-24-17

-12-11

-7-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 821>

58

5462

5451

6071

100

5962

5363

17

60575859

6249

556162

57

-9

-12-6

-18-13

-6-3

-9-10

-7-6

-35

-7-9-6

-13

-8-10

-8-7

-9-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Security and safety in subgroups

BEST 2010


Stockholm Security and safety - Subgroups

69

6968

7269

6671

88

7270

6665

38

676769

77

6670

6875

6871

-9

-8-10

-7-8

-10-8

0

-7-9

-10-9

-13

-9-10

-7-5

-10-8

-11-7

-9-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 900>

59

6256

6561

5559

67

6560

5453

23

595759

64

585557

636162

-12

-10-13

-11-9

-14-11

-9-11

-13-16

-21

-10-14

-9-9

-10-12-12-10-11-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 902>

69

6869

7271

6473

100

7370

6664

34

656870

76

597171

7768

72

-8

-7-9

-4-7

-10-8

-6-10-10

-7-14

-9-8-8

-4

-12-8

-10-5

-8-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 899>

79

7879

7976

7982

100

7980

7879

57

7776

7989

8085

7585

7679

-6

-6-7

-7-7-7-4

-7-5

-8-5-4

-7-8

-4-3

-7-3

-10-5

-7-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Comfort in subgroups

BEST 2010


Stockholm Comfort - Subgroups

57

5559

625555

6469

57575958

32

565658

62

5161

5756

5951

-13

-13-13

-11-13-14

-9-14

-13-13-12-12

-21

-14-13-13

-9

-14-11

-13-16

-11-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT travel is comfortable - Subgroups

<TOTAL BASE: 902>

60

5565

6552

6174

59

646263

5127

635857

66

5463

6054

6752

-12

-14-10

-7-15

-12-6

-20

-10-10

-12-15

-31

-12-13-14

-5

-18-9

-10-20

-8-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Transfers are easy - Subgroups

<TOTAL BASE: 862>

59

5761

8060

5365

49

6561

5652

19

5456

6669

3677

5555

6445

-10

-10-9

-9-12

-7-25

-6-10

-12-14-13

-12-10

-7-4

-16-3

-11-13

-8-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Busses and trains are modern - Subgroups

<TOTAL BASE: 892>

58

5858

6858

5560

80

6057

5563

43

5257

6762

5463

5467

5955

-10

-10-11

-10-10-11-10

-11-9

-13-8

-13

-15-11

-4-7

-5-6

-15-11-10

-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm Busses and trains are clean - Subgroups

<TOTAL BASE: 897>

38

3739

213938

4354

3437

4245

24

383736

44

3236

44353536

-21

-21-22

-31-19

-23-19

-26

-24-24

-15-18

-35

-23-21

-26-16

-24-22-20

-27-18

-28

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 899>

70

6971

8068

6678

100

6469

7876

47

7171

6469

7468

747070

65

-11

-12-11

-7-14-12

-6

-16-12

-7-6

-11

-10-10

-13-15

-9-13

-10-11-10

-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Social image in subgroups

BEST 2010


Stockholm Social image - Subgroups

85

8585

9086

8388

76

8688

8482

73

8585

8389

8486

8484

8982

-2

-3-2

-1-2-3-2

-5

-2-2-3-3

-9

-1-3-3-1

-3-3-4-2-1-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm More people will travel with PT in the future - Subgroups

<TOTAL BASE: 830>

75

7675

907373

8050

8077

7365

59

777375

80

7179

7175

7972

-4

-5-3

-4-6-4

-3-3-4

-6-23

-2-6-5

-2

-4-4

-6-4-3-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT is good for the environment - Subgroups

<TOTAL BASE: 890>

86

8786

8689

8489

67

8590

8785

73

8587

8491

8585

8884

8986

-2

-2-1

-4-1-2

-16

-2-1-1-2

-5

-1-2-1-1

-1-2

-4-1

-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT is beneficial to society - Subgroups

<TOTAL BASE: 909>

93

9294

9394

9294

100

9395

9095

85

9194

9096

9493

909397

88

-1

-1-2

-1-2-1

-1-2-3-1

-2-3

-2-2-3-1-1-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Value for money in subgroups

BEST 2010


Stockholm Value for money - Subgroups

39

4039

1233

4258

80

4244

392727

40393939

3733

3842

4735

-29

-31-27

-62-32

-26-12

-20

-31-24

-27-31

-52

-27-30-29-27

-33-30-28

-23-26

-33

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT gives good value for money - Subgroups

<TOTAL BASE: 887>

42

4342

1436

4561

80

4646

4231

27

434342

40

4133

4344

5239

-24

-26-23

-52-27

-23-10

-20

-26-19

-23-29

-51

-22-26-26

-22

-31-24-23-22-21

-32

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2010


Stockholm PT fares are reasonable - Subgroups

<TOTAL BASE: 886>

36

3637

1130

3954

80

3941

3623

28

373635

38

333333

4043

31

-33

-35-31

-73-37

-29-15

-20

-36-29-30

-33-54

-31-34-33-32

-35-36

-33-25

-31-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Loyalty in subgroups

BEST 2010


Stockholm Loyalty - Subgroups

62

5866

5557

6371

33

6967

5650

22

605962

71

5272

6055

7050

-12

-14-10

-14-13-12

-7-26

-9-9

-12-17

-46

-11-15

-9-7

-15-7

-9-23

-6-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2010

Background information

BEST 2010


Public transport travel frequency – Stockholm 2010

39

33

37

62

38

35

15

46

40

30

53

10

21

26

24

28

20

27

21

42

33

20

29

36

45

32

18

22

19

7

16

25

26

20

20

27

6

26

21

15

17

14

10

16

16

15

17

14

4

16

15

2

4

1

3

3

2

3

1

3

11

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2010


Life situation – Stockholm 2010

59

71

58

39

77

79

11

74

49

62

70

67

11

3

16

10

12

7

8

10

13

9

3

11

9

6

61

8

11

10

2

16

15

16

5

82

100

5

27

20

16

16

4

2

4

5

3

2

4

3

3

13

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

Benchmarking in European Service of public Transport

Documents

best city report

best sampling method

oslo sporveier best

sampling sampling procedures

separate report

secondary sampling unit

primary sampling unit

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