BEST Survey 2010 City report: Copenhagen Benchmarking in European Service of public Transport
Jan 03, 2016
BEST Survey 2010City report: Copenhagen
Benchmarking in European Service of public Transport
BEST 2010
BEST City report 20102
Content
1. About the survey
2. How to read the graphs
3. Results Results per index in 2010, 2009, 2008 and
2007
Satisfaction per city/region 2005 – 2010 with:
Traffic supply
Reliability
Information
Staff behaviour
Security and safety
Comfort
Perception of social image 2005 - 2010
Perception of value for money 2005 - 2010
Citizens stated loyalty to public transport 2005 - 2010
4. Quality indicators impact on overall citizen satisfaction 2010
5. Results per subgroup
6. Background information Gender
Age
Life situation
PT travel frequency
BEST 2010
3
About the survey
The following cities participated in the BEST 2010 survey:
Stockholm
Oslo
Helsinki (with additional questions)
Copenhagen
Vienna
Geneva (with additional questions)
For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.
The fieldwork was conducted between March 1st and March 14th 2010.
Results from the survey have been weighted with respect to sex and age to match the profile in each area.
In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.
BEST City report 2010
BEST 2010
BEST City report 20104
Eight dimensions believed to affect satisfaction included in the survey
Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)
Loyalty
8. Value for money
7. Social image
Satisfaction
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort
Ridership
BEST 2010
BEST City report 2010
Response rates
Response rates are calculated as follows:
YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %
Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %
Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %
Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %
Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %
Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %
5
BEST Survey response rate =
Number of completed interviews
(Total sample ÷ telephone numbers not in use / not in target group)
BEST 2010
BEST City report 20106
Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from
databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed
line telephones. In all instances it is estimated that approximately 85-95%
of the adult population in all included countries can be reached by telephone.
The primary sampling unit varies across countries (see table on right hand side).
The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.
There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.
From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.
City Sample base and primary sampling unit
Stockholm Fixed line sample, household primary sampling unit
Oslo Fixed line and mobile sample, phone number primary sampling unit
HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers
Copenhagen Fixed line and mobile sample, phone number primary sampling unit
Vienna Fixed line and mobile sample, phone number primary sampling unit
Geneva Fixed line sample, household primary sampling unit
BEST 2010
BEST City report 20107
Mobile interviews*
City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010
Stockholm 2,5%** 2,3%** 2,1%**
Oslo 40% 39% 44%
Helsinki 82% 96% 98%
Copenhagen 25% 35% 36%
Vienna 7% 9% 44%
Geneva 0% 0% 0%
* Share of interviews conducted with respondents using a mobile phone
** If mobile callback requested by respondent only
BEST 2010
BEST City report 20108
How to read the graphs
Time series
4449 47
51
58 58
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006
CITIZEN SATISFACTION
<TOTAL BASE: NNN>
The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.
Respondents with a neutral position are not displayed in the graphs.
The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.
BEST 2006
10 Citizens Satisfaction Survey 2006
BEST Survey 2007Citizen satisfaction
80
79
76
73
67
66
58
-5
-3
-3
-6
-10
-10
-11
Vienna
Helsinki
Prague
Berlin
Stockholm
Oslo
Copenhagen
Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>
5852585658
4751585866
6764666567
..637373
..80.76
8078768179
7875757480
20032004200520062007
Development per index in the different cities are also shown as time lines.
All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.
Results 2010Copenhagen
BEST 2010
BEST City report 201010
Copenhagen Indices 2010
-13
-21
-26
-27
-8
-10
-14
-9
-44
-23
60
56
43
45
65
71
56
71
28
47
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
60 56 50 58 56
56 54 55 57 56
43 43 41 40 38
45 46 48 43 48
65 68 65 66 65
71 68 69 70 70
56 58 55 54 54
71 73 69 70 68
28 28 27 35 32
47 47 42 49 45
Copenhagen 2010
Quality dimensions
BEST 2010
BEST City report 201012
-21
-25
-34
-7
-27
-10
-21
-23
-21
56
54
40
81
40
83
55
37
55
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the citycentre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number ofdepartures
Hardly/Don't agree at all Partially/Fully agree
Copenhagen Traffic supply
2010 2009 2008 2007 2006
56 54 55 57 56
54 54 49 56 56
40 38 39 41 42
81 81 81 80 81
40 36 38 41 41
83 84 84 85 83
55 53 50 56 58
37 37 41 37 39
55 50 53 55 50
BEST 2010
BEST City report 201013
-26 43Reliability
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
43 43 41 40 38
Copenhagen Reliability
BEST 2010
BEST City report 201014
Copenhagen Information
-27
-10
-38
-32
45
71
26
37
INFORMATION
It is easy to get the information neededwhen planning a trip
Information is good when trafficproblems occure
Information is good in stops andterminals
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
45 46 48 43 48
71 71 74 69 70
26 28 29 27 27
37 39 39 33 -
BEST 2010
BEST City report 201015
Copenhagen Staff behaviour
-8
-9
-6
65
57
73
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
65 68 65 66 65
57 60 57 58 57
73 75 72 73 73
BEST 2010
BEST City report 201016
Copenhagen Security and safety
-10
-17
-9
-5
71
58
73
84
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents whenusing PT
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
71 68 69 70 70
58 52 56 59 58
73 68 69 71 70
84 85 83 79 82
BEST 2010
BEST City report 201017
Copenhagen Comfort
-14
-13
-16
-7
-23
-11
56
55
56
66
39
65
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
56 58 55 54 54
55 58 55 54 53
56 57 57 53 58
66 67 62 63 59
39 41 38 38 38
65 67 65 64 64
BEST 2010
BEST City report 201018
-9
-18
-6
-4
71
47
81
84
SOCIAL IMAGE
More people will travel with PT in thefuture
PT is good for the environment
PT is beneficial to society
Hardly/Don't agree at all Partially/Fully agree
Copenhagen Social Image
2010 2009 2008 2007 2006
71 73 69 70 68
47 49 43 46 42
81 82 77 76 77
84 87 85 86 83
BEST 2010
BEST City report 201019
Copenhagen Value for money
-44
-31
-57
28
34
21
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
28 28 27 35 32
34 35 32 39 39
21 22 22 30 25
BEST 2010
BEST City report 201020
-23 47Loyalty
Hardly/Don't agree at all Partially/Fully agree
2010 2009 2008 2007 2006
47 47 42 49 45
Copenhagen Loyalty
Impact on satisfaction
Indicators impact on citizen satisfaction
How is the most important areas for improvements determined?
Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures
Reliability Capability to run on schedule
Information It is easy to get the information needed when
planning a trip Information is good when traffic problems occur
Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly
Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using
PT Comfort
Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT
Description of the analysis: The indicators shown to the left have been
used to determine the impact they have on citizens over all satisfaction.
The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.
As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.
Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.
A stepwise regression method has been used in the analysis.
On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.
Overall satisfaction
with PT
22
BEST 2010
BEST City report 201023
Impact on satisfaction - Copenhagen
I am satis-fied with the number of departures
Public transport
mostly runs on schedule
Transfers are easy
The busses and trains
are modern
The staff behaves
nicely and correctly
0.23
0.23
0.18
0.17
0.11
I am satisfied with the number of departures
Public transport mostly runs on schedule
Transfers are easy
I feel secure at sta-tions and bus stops
The busses and trains are modern
I normally get a seat when I travel with pub-
lic transport
It is easy to get the in-formation needed when
planning a trip
0.24
0.21
0.15
0.12
0.12
0.08
0.05
I am satisfied with the number of departures
Public transport mostly runs on schedule
Waiting time is short at transfers
Transfers are easy
The staff answers my ques-tions correctly
The busses and trains are modern
I normally get a seat when I travel with public transport
The staff behaves nicely and correctly
Nearest stop is close to where I live
0.24
0.19
0.13
0.12
0.10
0.08
0.07
0.07
0.06
2009 20102008
When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.
Copenhagen 2010
Appendix
Copenhagen 2010
Citizen satisfaction in subgroups
BEST 2010
BEST City report 201026
Copenhagen Citizen satisfaction - Subgroups
60
5961
5959
567173
6873
6341
27
7175
5849
56
5267
56
-13
-12-14
-14-16
-10-11
-2
-14-7
-12-18
-25
-8-8
-11-16
-22
-8-12
-15
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all<TOTAL BASE: 997>
Copenhagen 2010
Traffic supply in subgroups
BEST 2010
BEST City report 201028
Copenhagen Traffic supply - Subgroups
56
5358
5755
5166
63
6463
5444
36
6364
544950
5257
52
-21
-22-20
-20-23-23
-16-9
-16-15
-22-30-31
-15-14
-22-26-26
-21-20
-23
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201029
Copenhagen Good for work/school trips - Subgroups
<TOTAL BASE: 979>
54
5256
6753
4466
61
7660
4740
31
6556
504849
5358
50
-25
-28-22
-21-28
-31-10
-6
-7-18
-28-41
-36
-17-19
-27-30-29
-28-17
-29
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201030
Copenhagen PT is good for leisure trips - Subgroups
<TOTAL BASE: 984>
40
3545
5035
3255
69
5948
3622
19
4848
3832
39
2746
38
-34
-38-30
-25-38
-40-23
-5
-16-23
-39-53
-48
-25-19
-36-41
-43
-40-27
-36
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201031
Copenhagen PT is good for trips in the city centre - Subgroups
<TOTAL BASE: 985>
81
7983
818281
8560
8788
8171
57
8187
8284
72
8076
85
-7
-7-6
-4-8-6-7-5
-5-3
-7-13
-8
-8-9
-5-4
-11
-6-6-7
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201032
Copenhagen PT is good for trips outside the city centre - Subgroups
<TOTAL BASE: 981>
40
3742
3440
3357
52
474040
3426
4642
3535
44
3340
36
-27
-26-28
-33-25
-30-22
-15
-24-25
-27-29
-43
-23-24
-27-30-31
-32-27-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201033
Copenhagen Nearest stop is close to where I live - Subgroups
<TOTAL BASE: 999>
83
8085
888181
8783
8793
8270
63
9296
827273
7691
77
-10
-11-9
-6-10-11
-7-10
-9-2
-9-18
-26
-4
-9-17-15
-17-3
-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201034
Copenhagen Travel time on PT is reasonable - Subgroups
<TOTAL BASE: 989>
55
5358
455352
7175
5965
5346
29
6568
564443
5554
50
-21
-22-20
-24-25
-19-17
-8
-18-17
-21-27
-33
-12-13
-23-29-29
-17-22
-26
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201035
Copenhagen I am satisfied with the number of departures - Subgroups
<TOTAL BASE: 985>
37
3637
3838
3147
35
4045
3627
21
4644
3532
25
3436
30
-23
-22-25
-27-23
-26-18-17
-22-18
-23-31
-24
-16-17
-29-22
-32
-18-29-29
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201036
Copenhagen Waiting time is short at transfers - Subgroups
<TOTAL BASE: 963>
55
5356
505453
6069
5665
5741
38
6366
5145
54
5454
52
-21
-20-23
-20-23-23-21
-6
-23-16
-21-26-26
-15-15
-24-29
-20
-13-27
-20
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Reliability in subgroups
BEST 2010
BEST City report 201038
Copenhagen Reliability - Subgroups
43
4443
344242
5162
4351
4930
28
5550
4238
25
344446
-26
-25-27
-35-25
-27-25
-8
-27-22-21
-35-24
-18-17
-26-33
-39
-27-26-25
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Liggende stolpediagram 4Hardly/Don't agree at all
Copenhagen 2010
Information in subgroups
BEST 2010
BEST City report 201040
Copenhagen Information - Subgroups
45
4545
5046
4241
50
4248
444342
494345
4238
4740
44
-27
-25-28
-24-24
-28-35
-25
-31-23
-28-26
-21
-22-28-28-29
-31
-25-31
-26
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201041
Copenhagen It is easy to get the information needed when planning a trip - Subgroups
<TOTAL BASE: 984>
71
7369
7973
6968
61
6578
7170
66
7467
7073
65
6766
74
-10
-9-11
-6-8
-11-19
-12
-12-10
-9-11
-8
-7-12-13
-9-12
-10-13
-9
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201042
Copenhagen Information is good when traffic problems occure - Subgroups
<TOTAL BASE: 972>
26
2428
2926
2422
39
2727
2227
34
282828
2123
4018
24
-38
-35-41
-35-35
-39-49
-35
-45-36
-38-35
-29
-33-43
-39-41-40
-32-43
-39
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201043
Copenhagen Information is good in stops and terminals - Subgroups
<TOTAL BASE: NNN>
37
3737
4238
3332
50
363940
3226
4533
3732
25
3337
33
-32
-32-32
-32-29
-34-38
-28
-36-24
-38-32
-27
-26-28
-33-35
-41
-33-38
-31
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Staff behaviour in subgroups
BEST 2010
BEST City report 201045
Copenhagen Staff behaviour - Subgroups
65
6564
6364
6176
70
6871
6358
52
6665
6366
64
6255
70
-8
-6-9
-13-6
-8-7-6
-10-9
-6-7
-4
-8-9-8-9
-3
-6-16
-7
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201046
Copenhagen Staff answers my questions correctly - Subgroups
<TOTAL BASE: 951>
57
5757
615352
7066
6266
5545
43
5959
525860
5446
62
-9
-8-11
-15-8
-10-8
-4
-10-10
-8-10
-4
-9-11
-9-12
-5
-7-14
-8
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201047
Copenhagen Staff behaves nicely and correctly - Subgroups
<TOTAL BASE: 983>
73
7372
6574
7081
73
7377
7170
62
7270
7474
68
7064
77
-6
-5-7
-12-4-5-6
-8
-9-8
-3-4-4
-8-7-6-6
-2
-4-17
-6
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Security and safety in subgroups
BEST 2010
BEST City report 201049
Copenhagen Security and safety - Subgroups
71
7667
6972
6980
64
757574
6546
7579
6972
67
7261
73
-10
-7-14
-10-9
-13-8
-11
-9-5
-8-17
-20
-8-6
-12-9
-15
-7-17
-12
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201050
Copenhagen I feel secure at stations and bus stops - Subgroups
<TOTAL BASE: 995>
58
6551
555756
6658
646060
5136
6471
5255
59
585456
-17
-11-22
-18-15
-19-11
-26
-15-10
-14-27
-30
-12-11
-23-13
-20
-18-22-20
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201051
Copenhagen I feel secure on board busses and trains - Subgroups
<TOTAL BASE: 993>
73
7967
7374
6983
55
787678
6333
7782
7075
63
7559
77
-9
-6-11
-5-7
-12-7
-9
-7-4
-6-16
-22
-6-4
-9-9
-16
-2-18
-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201052
Copenhagen I am not afraid of traffic accidents when using PT - Subgroups
<TOTAL BASE: 997>
84
8582
778483
9278
8489
8579
66
85858485
78
8471
84
-5
-3-8
-6-5
-7-5
-6-2
-5-8-8
-5-3
-5-5
-10
-1-11
-6
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Comfort in subgroups
BEST 2010
BEST City report 201054
Copenhagen Comfort - Subgroups
56
5756
555355
6470
5861
5750
44
57585859
45
525454
-14
-13-15
-15-16-14-12
-7
-15-12-13
-17-19
-14-13-13-12
-21
-11-18-16
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201055
Copenhagen PT travel is comfortable - Subgroups
<TOTAL BASE: 993>
55
5257
604951
7268
6164
5244
42
5455
6058
37
4754
60
-13
-12-14
-15-15-15
-8-8
-9-11
-13-19
-29
-13-9
-11-11
-27
-16-16-14
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201056
Copenhagen Transfers are easy - Subgroups
<TOTAL BASE: 982>
56
5359
6358
5256
54
6266
574042
655959
4937
4953
51
-16
-16-16
-9-17-17-17
-12
-14-9
-16-23
-28
-11-13
-15-17
-27
-13-19-19
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201057
Copenhagen Busses and trains are modern - Subgroups
<TOTAL BASE: 993>
66
6963
6760
6676
88
6868
6565
54
6870
6471
62
656161
-7
-7-7
-5-9
-6-7
-2
-8-8-6-6
-15
-7-9
-5-7
-10
-5-10
-5
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201058
Copenhagen Busses and trains are clean - Subgroups
<TOTAL BASE: 991>
39
4534
293838
4459
3737
4240
31
3941
3743
36
3540
33
-23
-19-27
-30-25
-20-21
-7
-24-23-22-22-21
-25-25-24
-14-26
-16-24
-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201059
Copenhagen I normally get a seat when travel with PT - Subgroups
<TOTAL BASE: 986>
65
6665
5762
6774
80
5972
6861
51
616668
7355
626466
-11
-9-14
-18-12-11
-8-6
-20-8-7
-14-3
-14-10
-9-9
-17
-5-19
-12
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Social image in subgroups
BEST 2010
BEST City report 201061
Copenhagen Social image - Subgroups
71
7270
6669
7277
82
7777
6865
56
7572
6970
67
7071
67
-9
-8-10
-10-11
-7-7
-3
-8-7-8
-13-17
-8-7
-9-9
-13
-6-10
-12
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201062
Copenhagen More people will travel with PT in the future - Subgroups
<TOTAL BASE: 982>
47
5343
4743
5052
60
5656
453536
5450
4643
41
4348
45
-18
-16-19
-15-21
-17-18
-9
-15-14-13
-28-31
-14-12
-19-20
-23
-13-19
-21
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201063
Copenhagen PT is good for the environment - Subgroups
<TOTAL BASE: 993>
81
8082
738081
8690
8484
7780
75
828180
8480
8080
76
-6
-6-6
-8-8
-3-3-2
-7-4
-6-6
-10
-6-7-5-5
-9
-5-5
-8
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201064
Copenhagen PT is beneficial to society - Subgroups
<TOTAL BASE: 997>
84
8484
798283
9195
9090
8278
55
8886
8284
80
8584
80
-4
-4-4
-7-5-3-1
-2-2
-4-5
-13
-3-1
-4-4
-6
-1-4
-6
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Value for money in subgroups
BEST 2010
BEST City report 201066
Copenhagen Value for money - Subgroups
28
2728
72526
4278
3130
252625
2929
2619
42
3228
17
-44
-46-43
-70-48
-41-30
-10
-42-43-41
-50-53
-46-45
-47-49
-26
-37-48
-51
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201067
Copenhagen PT gives good value for money - Subgroups
<TOTAL BASE: 993>
34
3435
1131
3449
84
3838
3231
34
3834
3227
44
3833
20
-31
-33-30
-61-33
-28-17
-6
-32-28-27
-38-40
-31-34
-36-33
-16
-24-38-37
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
BEST 2010
BEST City report 201068
Copenhagen PT fares are reasonable - Subgroups
<TOTAL BASE: 993>
21
2121
41818
3472
2522
1822
14
2025
1911
41
2623
13
-57
-59-55
-80-63
-53-42
-14
-51-59
-55-62
-69
-61-55
-58-64
-36
-50-58
-66
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Loyalty in subgroups
BEST 2010
BEST City report 201070
Copenhagen Loyalty - Subgroups
47
4548
404345
6069
5960
4626
17
5953
4340
36
3660
38
-23
-22-25
-20-24
-28-17-18
-14-14
-20-40
-58
-17-11
-25-26
-34
-25-22
-24
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainBus
Bus, train
Partially/Fully agree
Hardly/Don't agree at all
Copenhagen 2010
Background information
BEST 2010
BEST City report 201072
Public transport travel frequency – Copenhagen 2010
22
17
23
42
19
13
16
24
18
16
46
15
12
25
25
28
33
25
22
30
43
22
33
29
32
36
24
29
24
19
29
29
24
13
29
26
19
22
26
24
25
23
5
24
30
28
21
27
23
5
26
23
5
4
3
1
3
5
3
4
2
1
4
2
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2010
BEST City report 201073
Life situation – Copenhagen 2010
56
62
46
15
81
63
7
49
45
60
61
61
8
4
12
8
8
13
3
7
10
8
8
6
12
11
11
74
6
26
12
8
4
20
18
25
16
88
98
16
26
18
24
26
4
4
6
2
5
7
2
2
3
7
5
5
3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Working, fulltime
Working part time
Student
Retired
Others
For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/