Be Like Water Strategies for Infusing Design in Healthcare Organizations @jeremybeaudry + @katiemccurdy interaction17 | February 7, 2017
Be Like WaterStrategies for Infusing Design in Healthcare Organizations
@jeremybeaudry + @katiemccurdy
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We’re designers
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We work at The University of Vermont Medical Center
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We work at The University of Vermont Medical Center
Over 7,600 employees
A million patient encounters annually
Building an expanding network health system with affiliate hospitals across Vermont and northern New York
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Where we work also looks like this
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Where we work also looks like this
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
It’s a big, old institution with a specific culture
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy interaction17 | February 7, 2017
That’s just the way things get done around here.”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Amazing, committed people work here
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
People are very nice, people are very polite
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Meetings where people sit and talk
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Lots of consensus
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Limited idea of “participation”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Lots of hierarchy
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
People feel helpless — “that’s above my pay grade”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Uneven power dynamics
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Strict project management protocols
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Skewed sense of how long things should take
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
People hide out in their offices, working alone
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Emailing, emailing, emailing
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Passing around Word docs with “track changes” on
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Like it’s 2004
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
If this is the organization
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Here’s us – new, strange, scarce
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Modeling a new way of working
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Modeling a new way of working
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We want to tell you how we’re like water
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Flowing through this place
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Picking up people and information as we go
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Increasing collaboration and connectedness
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We think you can do this too
interaction17 | February 7, 2017
Build connections Co-create Model a different kind of “work”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We work on all kinds of projects
interaction17 | February 7, 2017
After Visit Summary Bill Redesign Cancer Patient Welcome Guide Children’s Hospital Guide Culture of Quiet Future of Nursing hiCOlab Innovation Lab Hospitalist Calling Cards Patient Portal Website Patient Flow (ED Admissions) Patient Referral Process Pediatrics Transitions of Care Progress Note Redesign (EHR) Proxy Access (EHR) Public Website Redesign Wayfinding
Conversations Relationships Interactions Print materials Websites Mobile apps Services Environments Systems Processes Strategy Culture
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We work on all kinds of projects
interaction17 | February 7, 2017
After Visit Summary Bill Redesign Cancer Patient Welcome Guide Children’s Hospital Guide Culture of Quiet Future of Nursing hiCOlab Innovation Lab Hospitalist Calling Cards Patient Portal Website Patient Flow (ED Admissions) Patient Referral Process Pediatrics Transitions of Care Progress Note Redesign (EHR) Proxy Access (EHR) Public Website Redesign Wayfinding
Conversations Relationships Interactions Print materials Websites Mobile apps Services Environments Systems Processes Strategy Culture
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
CASE STUDY 01
Helping people navigate our space
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We know we have a problem
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We know we have a problem
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
“We need an app.”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
“No, we need to do our research.”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Exhaustive audit of our facilities
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Exhaustive audit of our facilities
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Interviews with front-line staff
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We discovered where the breakdowns are
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Walk-through with leaders
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Workshops with patients and staff
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Workshop with registration staff
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Synthesis as a team
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We created findings and principles cards
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Yeah, we have problems with our signs
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We also lack a clear and cohesive organizing system
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
At this point, we needed a design sprint
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We sketched ideas and prototyped the best one
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
A nature-themed zone system
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Testing our prototype
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
It worked
I love this.” –Patient
I find it calming.” –Staff member
The simplicity is good.” –Staff member
I could have used this yesterday. I needed a GPS.” –Visitor
It makes me feel like: I can do this.” –Patient
Anyone can use it. Even if you can’t read you can get there.” –Visitor
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Be like water
Our ethnographic research methods and design sprints introduced many people to our process and how we work.
We shared different methods and tools with our partners, and they began to use them confidently on their own.
We carried people with us, building excitement and momentum for the project across multiple departments.
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Being like water helped us
interaction17 | February 7, 2017
Build connections Co-create Model a different kind of “work”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
CASE STUDY 02
Supporting parents stayingwith their children
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Problem
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Problem
After leaving the hospital, parents say that they didn’t know what resources were available to them.
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Visual storytelling session
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
WTF is glycogen storage disorder?
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Apprehensive, powerless, not kept in the loop
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Insights
interaction17 | February 7, 2017
We heard a lot about communication breakdowns and transparency issues.
We realized we also needed fresher experiences and tips from parents who are currently in the hospital.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Traveling, shadowing, learning
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
What do parents see?
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
What is it like to stay at the hospital?
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Insight: many parents are ‘stuck’ in the room for days
When you come in here you’re not thinking of yourself. You’re thinking of [your child], and doing everything you can to help them. Then you get here and realize you need things like clothes.” —A mom
They offered to do a tour when I first got here, but I didn’t want to leave him.”—Another mom
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Temporary tip board installation
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Add a tip or put a sticker on another person’s tip
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
The board filled up quickly (and it’s still there, a year later)
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Insight: parents often gave moral support
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
End result: pocket guide (paper & web)
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
End result: pocket guide (paper & web)
interaction17 | February 7, 2017
18
TALKING WITH YOUR HEALTHCARE TEAM
CARING FOR YOUR CHILD
Caring for yourselfAn important part of caring for your child is caring for yourself. Make
sure you get a break once in awhile. Staff and volunteers are here to
help . Ask someone to sit with your child or check on him/her more
frequently if you need to step out.
The Ronald McDonald Family Room, located on the unit (see the
map on page 3,) is also a great place for familes to take a break in a
comfortable, living room-like setting. It offers amenities like laundry
and showering facilities, coffee, other food and beverages, a small
kitchen, and computer access. You can learn more about the room on
page 27.
STAFF TIPS
• Take family and friends up on their offers to help.
• Do not feel like you’re a “bad” parent if you need to spend a night
or two away from the hospital.
• If you need to keep family and friends updated, the CaringBridge
site or Facebook’s group messaging can be helpful.
– PARENT TIP
“Don’t feel guilty for getting outside for a walk every now and then to keep your sanity. Have a volunteer sit with your child. It will make such a difference!”
PARENT TIP
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Informed directly by parents
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
The team experienced new ways of working together
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Parent council felt sense of pride and ownership
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Ripple effect
interaction17 | February 7, 2017
The same team hired another UX designer to create materials for parents whose children are seen at the outpatient specialty center.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
End result: an effective product
interaction17 | February 7, 2017
I notice when parents don't get [the guide] — they seem more lost. They didn't know they could get a meal tray. They didn't know what questions they could ask.” —Lisa, Nurse Manager
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Be like water
We traveled through the physical space of the pediatric unit, asking questions and observing, leaving no corner untouched.
We followed leads, which led us to meet more people and gather more complete information.
We seeped into the culture of the advisory council.
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Being like water helped us
interaction17 | February 7, 2017
Build connections Co-create Model a different kind of “work”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
CASE STUDY 03
Improving transitions of care for kids with chronic illnesses
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Moving from pediatric to adult health care is hard
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We asked kids and parents about their experiences
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We created a tool for patients to map their journey
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Insight: the relationships in pediatrics run deep
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Insight: the child-parent dynamic is complex
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We also interviewed doctors, nurses, other clinical staff
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We are learning a lot about what kids need
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We need to support meaningful conversations that visualize the entire transitions journey and help families navigate it.
The tool should connect kids and parents with existing transition resources appropriate to their age and illness.
We must create a clinical system that facilitates a “warm handoff” between pediatrics and adult specialty clinics.
So that we can create a toolkit just for them
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Be like water
interaction17 | February 7, 2017
Our action-oriented, iterative approach is a motivating force for our project partners.
They also see how important it is to focus on learning from end users.
As we talk to people across the organization, we are consolidating multiple, isolated efforts around transition of care and forging new collaborations.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Being like water helped us
interaction17 | February 7, 2017
Build connections Co-create Model a different kind of “work”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
What helps us do what we do?
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Champions who let us be
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Our amazing little space
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Our teams’ willingness to collaborate differently
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Our unique access to people — patients and staff
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We love the work
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
It draws people to us
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
They say nice things
interaction17 | February 7, 2017
There's a lot of action when we're working on a project or exploring an idea. We typically aren't sitting down, there are visuals - and often Post-It Notes - and it feels like topics are discussed and next steps and decisions are made quickly.”—Communications team member
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
They say nice things
interaction17 | February 7, 2017
You are focused on fixing problems with the input and assistance of the people affected by the problem. Most other teams just do what they think will work.”—Anonymous
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
They say nice things
interaction17 | February 7, 2017
Clone yourselves!”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Being like water helps us change culture
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: hierarchical decision making
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: more user-centered decision making
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: uneven power dynamics
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: conversation & relationships
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: long, rigid projects
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: quick iteration
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: hiding out
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: getting out
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: sitting & talking meetings
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: visual collaboration
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
FROM: “that’s above my pay grade”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: “I can make things better”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
TO: “we can do this”
interaction17 | February 7, 2017
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
We think you can do this too
interaction17 | February 7, 2017
Build connections Co-create Model a different kind of “work”
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Build connections
interaction17 | February 7, 2017
Show up in-person.
Follow the leads, and believe that every person you meet is an opportunity to learn something new.
Understand the organizational culture so you can flow through the paths of least resistance.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Co-create
interaction17 | February 7, 2017
Facilitate participatory design workshops.
Use tools that support visual ways of gathering information and input.
Get out of your office (and off devices) and talk to end users, ask for their suggestions.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Model a different kind of “work”
interaction17 | February 7, 2017
Make meetings visual — always, no excuses.
Don’t be afraid to be the weird one doing things differently.
Pull non-designer team members into design and synthesis exercises.
Show people how much more fun you have than they do.
BE LIKE WATER: Strategies for infusing design in healthcare organizations | @jeremybeaudry + @katiemccurdy
Healthcare system designers: join us on Slack
interaction17 | February 7, 2017
hsxdesign.herokuapp.com
Be Like WaterStrategies for Infusing Design in Healthcare Organizations
@jeremybeaudry + @katiemccurdy
interaction17 | February 7, 2017