BALANCING LIFE’S ISSUES, INC. Effective Interviewing Skills.

BALANCING LIFE’S ISSUES, INC.

Effective Interviewing Skills

Objectives

Importance of the job descriptionFinding the right candidate – a processHow to conduct a goal directed interview Employment Laws & Regulations Active listening Interview documentation skills Evaluating and comparing candidates Keeping Positive Perspectives 

The Job Description

A functional job description establishes the critical skills candidates need to be successful in the position

Clear understanding of what skills can be learned.

Finding the Right Candidate

It is important to implement consistent procedures for:

RecruitingReferralsScreeningInterviewingBackground/reference checkHiring procedures

Conduct a Goal Directed Interview

Develop insightful questions Use a variety of questions Hypothetical questions Probing questions

Look for in-depth answers Watch body language Eye contact

Uncover strengths and areas for improvement

Employment Laws & Regulations

Age Discrimination Employment Act

Americans with Disabilities Act

Title VII (Civil Rights Act)

Pregnancy Discrimination Act

Genetic Information Nondiscrimination Act

Immigration Reform and Control Act of 1986

Uniform Guidelines on Employee Selection Procedures and Reemployment Rights Act

Protected Classes

Race Color GenderSexual OrientationReligion National origin Birthplace Age Disability Marital/family status

Active Listening

Is there a fit?Will they do the job?Can they do the job?Focus on the answersListen for knowledge, competence and

confidence

Evaluating and Comparing Candidates

First impressionsPromptness of candidateManners Transferable skillsHave consistent criteriaBe cautious about written evaluations

Keeping the Positive Perspective

Benefits productivityIncrease job satisfactionReduce new employee turnoverReduce on-boarding costsLearn about other business practices Identify potential business opportunitiesEnd positively

BALANCING LIFE’S ISSUES, INC.

Effective Interviewing Skills