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1
International Organizationfor Standardization
ISO 9000
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T chc quc t v tiu chun ho i din hn 140 quc gia T chc phi chnh ph! t"# $% &'t
ti ()n*v)! Th#+ ,- Th.nh /p n2 134 5ho6ng 700 8an 9: thut
2
http://www.iso.org
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;.2 tng chng hot &?ng cadoanh nghip! &)2 /i hiu qu6 cao
@6o v qu+n />i ca ng=Ai tiu dBng9hi $C d#ng h.ng hDa! dEch v#
@iFu t=>ng cho $G thng nh
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(ia tng />i nhun 5iF2 $ot thHng tin v. /in /c cc phIng
8an 5iF2 $ot $G tha+ &i JK2 chKc &=>c vic c6i tin ThGc hin cc hot &?ng &o /=Ang
;oi 8L h.nh &?ng /Mng ph Nu6n /O tt dP /iu Q6i tin tt 8? 2't cHng t+ Qhng nhn
4
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ISO giup cho h th ng q n ly ti m c n a d n n s cng khai & minh b ch
5
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H thng qun l cht lng -C s v t vng
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Q
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] thng ISO 9000^ ] thngN;Q;_Q $% v. t` vGng
] thng ISO 9001^ ] thng
N;Q;_Qc +u cu ] thng ISO 9004^ ] thng
N;Q;_]=bng dn c6i tin
] thng ISO 19011^ ] thngN;Q;_]=bng dn &nh gi
8
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Phm vi:
H t6 c $% ca cc h thng qu6n/O chng
ec &Enh cc thut ngP cD /in
quan
9
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p dng:
Qc t chc 2un cD nhPng />i chthHng qua vic p d#ng 2?t h thngqu6n /O chng
Qc t chc 2un cD $G tin t=%ng &ivbi ng=Ai cung ng "fng cc +u cu
&i vbi $6n ph2 ca h $ &=>c &png
Jg=Ai $C d#ng $6n ph2
10
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JhPng ng=Ai quan t2 &n $G thHng hiFu/n nhau cc thut ngP dBng t"ong vicqu6n /O chng Yvd^ ng=Ai cung ng!9hch h.ng! c quan &Enh ch\
JhPng ng=Ai thu?c n?i 8? ha+ 8n ngo.it chc cD nhi2 v# &nh gi h thngqu6n /O chng ha+ &nh gi $G phBh>p ca h thng &D th)o cc +u cu caS, 3001 Ychu+n gia &nh gi! c quan&Enh ch! cc t chc chng nhnZ&ng 9O\
T chc j+ dGng cc tiu chun /in quan
11
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ISO 9001:2000Cai tien lien tu!
he" th#ng $uan l%&!hat l'(ng
T"aBchnhi)k2
/alnh mao
Nuan /+Bnguo.n /c
o /Hrngcai ti)n
Tao $anphas2
5haBchharng
5haBchharng
)uca.u ,anphas2
Thoa2al
n
Hoat o!ng gia tanggia" tr# $o%ng thong tin
M hnhca h
thngqun lchtlng!a t"#nqu$ t"nh
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Thut ngP v. &Enh ngh-a /. gW U Vh# /#c
13
Qon c
Qon 2*own
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1x Thut ngP /in quan &n !h)t l*+ng7x Thut ngP /in quan &n $u,n l-[x Thut ngP /in quan &n t chc4x Thut ngP /in quan &n $u t./nh v ,n
phmyx Thut ngP /in quan &n &'c tnhzx Thut ngP /in quan &n 3 ph& h+px Thut ngP /in quan &n h th5ng ti liuXx Thut ngP /in quan &n j)2 j{t3x Thut ngP /in quan &n 6nh gi10x Thut ngP /in quan &n &62 86o chng
cc qu t"Wnh &o /=Ang14
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,6n ph2 Nu t"Wnh
Qhng u cu
, ta+ chng
5 hoch chng
Qhnh $ch v. 2#c tiu chng
15
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H thng qun l cht lng %C$c u c'u
ISO9001:2000
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Phm vi: 5hi 2?t t chc cn chng tL 9h6 nng
cung c
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Jng cao $G thLa 2Mn ca 9hch h.ngthHng qua cc qu t"Wnh c6i tin /in t#ch thng! &62 86o $G phB h>p cc +ucu 9hch h.ng v. +u cu ch &Enh&=>c p d#ng
17
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p dng
|Qc +u cu t"ong tiu chun n.+
2ang tnh tng qut v. nhf2 &F pd#ng cho 2i t chc! 9hHng phn 8it/oi hWnh! qu+ 2H v. $6n ph2 cungc
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Thoa2aln9haBchharng
7 ctioni).u harnh
cai ti)n chat/Hng
8 ~oThc hi)kn!
Bp dung
P V/anning
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Qhnh$aBch!
uc ti)uchat/Hng
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ISO 9001:2000Cai tien lien tu!
he" th#ng $uan l%&!hat l'(ng
T"aBchnhi)k2
/alnh mao
Nuan /+Bnguo.n /c
o /Hrngcai ti)n
Tao $anphas2
5haBchharng
5haBchharng
)uca.u ,anphas2
Thoa2al
n
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gia" tr# $o%ng thong tin
M hnhca h
thngqun lchtlng!a t"#nqu$ t"nh
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42; 424
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*iai oan +: ,han t-h tnh hnh 0a% hoah#nh
1. Lanh ao cam ket ap dung te!u chua"n#$%& '() 9001*2000.
2. La+p ke hoach th,c he+n- thanh /a+p an chao- nhom hot.
3. $hon t, an e!n ngoa neu can4. a! d,ng nha+n th,c e '() 9000 tong co!ng
t
5. ao tao6. :ha;o
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*iai oan 1: 2ie3t a" ta%i lie!4 45ahe! tho3ng ha3t l67ng
8 %et ta /e+u
9. =ho" en- ao tao*iai oan 8: Th6 hie!n 0a% a5i tie3n
10. $o!ng o ap dung
11. anh ga chat /,ng no+ o+12. em >et cu;a /anh ao
13. anh ga t,c ch,ng nha+n
22
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*iai oan 9: h6"ng nha!n
14. anh ga
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24
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Co+!t ng, no aDng* E(a;npha"m F at te!u chua"n '()9000*2000 E$a!u no na ungha
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; ;? @;A> B;CDE;> T;FM THGO $OCI
