Annual Report 2015 206 MESSAGE TO SHAREHOLDERS ORGANISATION OVERVIEW STRATEGY & SUSTAINABILITY LEADERSHIP & PEOPLE Awards & Recognition J.P Morgan 2014 Quality Recognition Award Maybank Payment & SST, Banking Operations received: • MT 202 Quality Recognition Award (13,647 MT 202 transactions against the minimum debit volume of 8,000) • MT 103 Quality Recognition Award (65,167 MT 103 transactions against the minimum debit volume of 10,000) Customer Experience in Financial Services (CXFS) Asia Awards 2015 • Winner: Best Use of Social Media 25 th PBI Global Wealth Summit & Awards 2015 • PBI Asia Rising Star • Outstanding Young Private Banker award • Highly Commended Award: – Outstanding Private Bank – Asia Pacific Regional Player – Most Effective Investment Offering – Most Innovative Business Model – Outstanding Wealth Manager-Customer Relationship and Engagement GLOBAL BANKING Global Banking & Finance Review • Fastest Growing Foreign Bank in Brunei 2015 – Maybank Brunei branch Euromoney Awards for Excellence 2015 • Maybank Investment Bank (Maybank IB) – Best Investment Bank in Malaysia The Asset Triple A Asset Servicing, Investor and Fund Management Awards 2015 • Maybank Securities Services: Best Domestic Custodian, Malaysia • Best Custody Mandate The Asian Banker Financial Markets Awards 2015 • Sub-Custodian Bank of the Year (Malaysia) The Asian Banker • Best Retail Bank in Malaysia Award for 2015 Alpha Southeast Asia 9 th Annual Best Financial Institution Awards 2015 • Best Retail Broker in Malaysia, Thailand, Singapore, Philippines, Indonesia and Vietnam (Maybank Kim Eng) • Best Institutional Broker in Malaysia, Philippines and Indonesia (Maybank Kim Eng) • Special Marquee Award for Best Broker in Southeast Asia (Maybank Kim Eng) RAM League Awards • RAM Award of Distinction 2014 • Lead Manager Award 2014 By Programme Value – 1 st place • Lead Manager Award 2014 By Number of Issues – 2 nd place • Special Merit Award • Malaysian Top Lead Manager 2014 – Corporate Sukuk Market & Corporate Bond Market • Blueprint Award • Market Pioneer Awards – Lead Managers’ Recognition • 1 st Malaysian Additional Tier-1 Capital Securities – Malayan Banking Berhad’s Additional Tier-1 Capital Securities Programme of up to RM10 billion HFM Asia Hedge Fund Services Awards 2015 • Best Boutique Prime Broker INSURANCE AND TAKAFUL Annual Islamic Finance News (IFN) Awards • Best Takaful Provider • World’s 1 st Takaful Sukuk – Etiqa Takaful Berhad’s Subordinated Sukuk Musharakah Facility of up to RM300 million Frost & Sullivan Excellence in Customer Experience Awards 2015 • Life Insurance Industry Malaysia – Overall Experience • Life Insurance Industry Malaysia – In Branch Experience • Life Insurance Industry Malaysia – Self Service Experience • Life Insurance Industry Malaysia – Mobile Experience • Medical Insurance Industry Malaysia – In Branch Experience • Medical Insurance Industry Malaysia – Self Service Experience ISLAMIC BANKING The Asset Triple A Islamic Finance Awards 2015 • Best Islamic Loan Syndication/Best Islamic Structured Financing • Most Innovation Islamic Finance Deal • Best REIT Sukuk • Best Bank Capital Sukuk – Highly Commended • Best Corporate Hybrid Sukuk/Best Local Currency Sukuk • Best Corporate Sukuk • Best Islamic Deal KLIFF Islamic Finance Awards 2015 • The Most Outstanding Takaful Company PWM The Banker Global Private Banking Awards 2015 • Best Private Bank for Islamic Services RAM League Awards • Lead Manager Award (Islamic) 2014 By Programme Value – 1 st place • Lead Manager Award (Islamic) 2014 By Number of Issues – Joint 1 st place • World’s 1 st Rated Perpetual Subordinated Sukuk – Malaysia Airports Holding Berhad’s RM2.5 billion Perpetual Subordinated Sukuk Programme • New Real-Estate Benchmark Deal – Midciti Sukuk Berhad’s Sukuk Murabahah Programme of up to RM3 billion in nominal value • World’s 1 st RMB-bond by a Mortgage Corporation – Cagamas Global Sukuk Berhad’s USD2.5 billion Multi- Currency Sukuk Programme The Banker Global Private Banking Awards 2015 • Best Private Bank for Islamic Services MAYBANK INDONESIA IDC Financial Insights Innovation Award 2015 • Financial Insights Innovation Award 2015 Excellent Service Experience (ESE) Award 2015 • Excellent Service Experience Award 2015 for Regular Domestic Banking category by Carre-Center for Customer Satisfaction Loyalty (Carre-CCSL) and Bisnis Indonesia – 3 rd Rank Pinnacle Group International Awards 2015 • Platinum Award for Global CSR (Women Empowerment category) Carre-Center for Customer Satisfaction Loyalty (Carre- CCSL) and Service Excellence Magazine • Exceptional for Customer Service Email Center category • Exceptional for Regular Banking category • Excellence for Platinum Credit Card category • Excellence for Regular Credit Card category • Good in ATM Contact Point Markplus WOW Service Excellence Award 2015 • The Best Champion for Jabodetabek WOW Service – Excellence for Conventional Banking (Buku III) Most Valuable Brands in Indonesia • Top 50 Most Valuable Indonesian Brands Islamic Finance Award 2015 & Islamic Finance Cup 2015 from Karim Business Consulting • 1 st rank for Islamic Finance Award for The Most Expansive Financing Shariah Unit • Grand Champions for Islamic Finance Cup 9 th Annual Alpha Southeast Asia Awards • Best SME Anugerah Perbankan Indonesia Award from Perbanas Institute and Economic Review Magazine • 4 th rank for Conventional Banking (Buku III) category Indonesian Institute for Corporate Directorship (IICD) • Best Disclosure and Transparency category
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Awards & Recognition · Awards & Recognition J.P Morgan 2014 Quality Recognition Award Maybank Payment & SST, Banking Operations received: • MT 202 Quality Recognition Award (13,647
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Annual Report 2015
206
MESSAGE TO SHAREHOLDERS
ORGANISATIONOVERVIEW
STRATEGY & SUSTAINABILITY
LEADERSHIP& PEOPLE
Awards & Recognition
J.P Morgan 2014 Quality Recognition AwardMaybank Payment & SST, Banking Operations received:• MT 202 Quality Recognition Award (13,647 MT 202 transactions against the minimum
debit volume of 8,000)• MT 103 Quality Recognition Award (65,167 MT 103 transactions against the minimum
debit volume of 10,000)
Customer Experience in Financial Services (CXFS) Asia Awards 2015• Winner: Best Use of Social Media
25th PBI Global Wealth Summit & Awards 2015• PBI Asia Rising Star• Outstanding Young Private Banker award• Highly Commended Award: – Outstanding Private Bank – Asia Pacific Regional Player – Most Effective Investment Offering – Most Innovative Business Model – Outstanding Wealth Manager-Customer Relationship and Engagement
GLOBAL BANKING
Global Banking & Finance Review• Fastest Growing Foreign Bank in Brunei 2015 –
Maybank Brunei branch
Euromoney Awards for Excellence 2015• Maybank Investment Bank (Maybank IB) – Best
Investment Bank in Malaysia
The Asset Triple A Asset Servicing, Investor and Fund Management Awards 2015• Maybank Securities Services: Best Domestic Custodian,
Malaysia• Best Custody Mandate
The Asian Banker Financial Markets Awards 2015• Sub-Custodian Bank of the Year (Malaysia)
The Asian Banker• Best Retail Bank in Malaysia Award for 2015
Alpha Southeast Asia 9th Annual Best Financial Institution Awards 2015• Best Retail Broker in Malaysia, Thailand, Singapore,
Philippines, Indonesia and Vietnam (Maybank Kim Eng)• Best Institutional Broker in Malaysia, Philippines and
Indonesia (Maybank Kim Eng)• Special Marquee Award for Best Broker in Southeast
Asia (Maybank Kim Eng)
RAM League Awards• RAM Award of Distinction 2014• Lead Manager Award 2014 By Programme Value – 1st place
• Lead Manager Award 2014 By Number of Issues – 2nd place• Special Merit Award• Malaysian Top Lead Manager 2014 – Corporate Sukuk
Market & Corporate Bond Market• Blueprint Award• Market Pioneer Awards – Lead Managers’ Recognition• 1st Malaysian Additional Tier-1 Capital Securities –
Malayan Banking Berhad’s Additional Tier-1 Capital Securities Programme of up to RM10 billion
HFM Asia Hedge Fund Services Awards 2015• Best Boutique Prime Broker
Subordinated Sukuk Musharakah Facility of up to RM300 million
Frost & Sullivan Excellence in Customer Experience Awards 2015• Life Insurance Industry Malaysia – Overall Experience• Life Insurance Industry Malaysia – In Branch Experience• Life Insurance Industry Malaysia – Self Service
Experience• Life Insurance Industry Malaysia – Mobile Experience• Medical Insurance Industry Malaysia – In Branch
Experience• Medical Insurance Industry Malaysia – Self Service
Experience
ISLAMIC BANKING
The Asset Triple A Islamic Finance Awards 2015• Best Islamic Loan Syndication/Best Islamic Structured
Financing• Most Innovation Islamic Finance Deal• Best REIT Sukuk• Best Bank Capital Sukuk – Highly Commended• Best Corporate Hybrid Sukuk/Best Local Currency Sukuk• Best Corporate Sukuk• Best Islamic Deal
KLIFF Islamic Finance Awards 2015• The Most Outstanding Takaful Company
PWM The Banker Global Private Banking Awards 2015• Best Private Bank for Islamic Services
RAM League Awards • Lead Manager Award (Islamic) 2014 By Programme
Value – 1st place• Lead Manager Award (Islamic) 2014 By Number of
• New Real-Estate Benchmark Deal – Midciti Sukuk Berhad’s Sukuk Murabahah Programme of up to RM3 billion in nominal value
• World’s 1st RMB-bond by a Mortgage Corporation – Cagamas Global Sukuk Berhad’s USD2.5 billion Multi-Currency Sukuk Programme
The Banker Global Private Banking Awards 2015• Best Private Bank for Islamic Services
MAYBANK INDONESIA
IDC Financial Insights Innovation Award 2015• Financial Insights Innovation Award 2015
Excellent Service Experience (ESE) Award 2015• Excellent Service Experience Award 2015 for Regular
Domestic Banking category by Carre-Center for Customer Satisfaction Loyalty (Carre-CCSL) and Bisnis Indonesia – 3rd Rank
Pinnacle Group International Awards 2015• Platinum Award for Global CSR (Women Empowerment
category)
Carre-Center for Customer Satisfaction Loyalty (Carre-CCSL) and Service Excellence Magazine • Exceptional for Customer Service Email Center category• Exceptional for Regular Banking category• Excellence for Platinum Credit Card category• Excellence for Regular Credit Card category• Good in ATM Contact Point
Markplus WOW Service Excellence Award 2015• The Best Champion for Jabodetabek WOW Service – Excellence for Conventional Banking (Buku III)
Most Valuable Brands in Indonesia• Top 50 Most Valuable Indonesian Brands
Islamic Finance Award 2015 & Islamic Finance Cup 2015 from Karim Business Consulting • 1st rank for Islamic Finance Award for The Most
Expansive Financing Shariah Unit• Grand Champions for Islamic Finance Cup
9th Annual Alpha Southeast Asia Awards• Best SME
Anugerah Perbankan Indonesia Award from Perbanas Institute and Economic Review Magazine• 4th rank for Conventional Banking (Buku III) category
Indonesian Institute for Corporate Directorship (IICD)• Best Disclosure and Transparency category
207
PERFORMANCEREVIEW
BUSINESSSECTOR REVIEW
CORPORATE GOVERNANCE& ACCOUNTABILITY
MILESTONES & ACHIEVEMENTS
OTHERINFORMATION
AGMINFORMATION
Analysis of Shareholdings
As at 10 February 2016
Authorised Share Capital : 15,000,000,000Paid-Up Share Capital : 9,761,752,827Class of Shares : Ordinary Share of RM1 eachVoting Right : 1 vote per Ordinary Share
Size of Shareholdings No. of Shareholders % of Shareholders No. of Shares Held % of Issued Capital
Less than 100 4,447 6.59 153,559 0.00100 to 1,000 shares 14,286 21.17 8,983,252 0.091,001 to 10,000 shares 36,155 53.59 127,024,238 1.3010,001 to 100,000 shares 10,779 15.98 289,823,029 2.97100,001 to less than 5% of issued shares 1,798 2.66 3,648,078,142 37.375% and above of issued shares 3 0.01 5,687,690,607 58.27
TOTAL 67,468 100.00 9,761,752,827 100.00
SUBSTANTIAL SHAREHOLDERS AS PER THE REGISTER OF SUBSTANTIAL SHAREHOLDERS
No. Name of Shareholders No. of Shares Held % of Shares
TOTAL 62,397 5,071 8,021,420,208 1,740,332,619 82.17 17.83
AUTHORISED SHARE CAPITAL
The present authorised share capital of the Bank is RM15,000,000,000 divided into 15,000,000,000 ordinary shares of RM1.00 each. Details of changes in its authorised share capital since its incorporation are as follows:
DateIncrease in Authorised
Share CapitalTotal Authorised
Share Capital
31-05-1960 20,000,000 20,000,000
06-09-1962 30,000,000 50,000,000
09-04-1977 150,000,000 200,000,000
17-01-1981 300,000,000 500,000,000
06-10-1990 500,000,000 1,000,000,000
09-10-1993 1,000,000,000 2,000,000,000
19-06-1998 2,000,000,000 4,000,000,000
11-08-2004 6,000,000,000 10,000,000,000
07-04-2015 5,000,000,000 15,000,000,000
Changes in Share Capital
As at 10 February 2016
Annual Report 2015
210
MESSAGE TO SHAREHOLDERS
ORGANISATIONOVERVIEW
STRATEGY & SUSTAINABILITY
LEADERSHIP& PEOPLE
ISSUED AND PAID-UP SHARE CAPITAL
Details of changes in the Bank’s issued and paid-up share capital since its incorporation are as follows:
Date of AllotmentNo. of Ordinary Shares Allotted Par Value RM Consideration
ResultantTotal Issued andPaid-Up Capital
RM’000
31-05-1960 1,500,000 5.00 Cash 7,500,000
18-05-1961 500,000 5.00 Cash 10,000,000
31-05-1962 1,000,000 5.00 Rights Issue (1:2) at RM7.00 per share 15,000,000
21-08-1968 1,500,000 5.00 Rights Issue (1:2) at RM7.00 per share 22,500,000
04-01-1971 22,500,000 1.00* Rights Issue (1:1) at RM1.50 per share 45,000,000