Avaya Healthcare Solutions New healthcare regulations such as The Patient Protection and Affordable Care Act in the U.S., Health and Social Care Bill 2011 UK, and Excellent Care for All Act in Ontario Canada are linking medical reimbursements and funding for hospitals to the patient experience in terms of quality of patient care and better patient outcomes. Additionally, in the U.S. at least 35 states allow some reimbursement for telehealth services with 12 states having enacted legislation mandating private sector insurance companies to cover telehealth services. These regulations along with standardized digital patient records and automated, software-driven processes are creating unprecedented opportunities for efficient communication, collaboration, improved patient care, and a reduction in the cost of care. Focused on the entire lifecycle of patient care, Avaya Healthcare Solutions improve patient outcomes, reduce healthcare costs, and increase patient satisfaction by removing barriers that hold up hospital clinical processes. The solutions help over 5,500 healthcare organizations combine communications, collaboration, mobility, and workflow automation to simplify and automate patient care processes from prevention to treatment to post discharge follow up and home care. This results in an improved patient experience and reduced costs. In addition to solutions to enhance patient care, Avaya offers innovative administration, operations, and marketing solutions designed to make healthcare organizations more responsive and efficient and to help them achieve or maintain regulatory compliance and become more profitable. Prevention Healthcare providers are spending an ever increasing portion of their budget on chronic disease care. Avaya disease prevention and wellness management avaya.com | 1 Recipient of the Frost & Sullivan 2011 Global Customer Value Enhancement Award for Improving Patient Care 2011 GLOBAL UNIFIED COMMUNICATIONS TECHNOLOGIES CUSTOMER VALUE ENHANCEMENT AWARD
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Avaya Healthcare SolutionsNew healthcare regulations such as The Patient Protection and Affordable Care Act in the U.S., Health and Social Care Bill 2011 UK, and Excellent Care for All Act in Ontario Canada are linking medical reimbursements and funding for hospitals to the patient experience in terms of quality of patient care and better patient outcomes. Additionally, in the U.S. at least 35 states allow some reimbursement for telehealth services with 12 states having enacted legislation mandating private sector insurance companies to cover telehealth services.
These regulations along with standardized
digital patient records and automated,
software-driven processes are creating
unprecedented opportunities for efficient
communication, collaboration, improved
patient care, and a reduction in the cost of
care.
Focused on the entire lifecycle of patient
care, Avaya Healthcare Solutions improve
patient outcomes, reduce healthcare
costs, and increase patient satisfaction by
removing barriers that hold up hospital
clinical processes. The solutions help over
5,500 healthcare organizations combine
communications, collaboration, mobility,
and workflow automation to simplify and
automate patient care processes from
prevention to treatment to post discharge
follow up and home care. This results in an
improved patient experience and reduced
costs.
In addition to solutions to enhance
patient care, Avaya offers innovative
administration, operations, and marketing
solutions designed to make healthcare
organizations more responsive and
efficient and to help them achieve or
maintain regulatory compliance and
become more profitable.
PreventionHealthcare providers are spending an ever
increasing portion of their budget on
chronic disease care. Avaya disease
prevention and wellness management
avaya.com | 1
Recipient of the Frost & Sullivan 2011
Global Customer Value Enhancement Award
for Improving Patient Care
2011
GLOBAL UNIFIED COMMUNICATIONS TECHNOLOGIES CUSTOMER VALUE ENHANCEMENT AWARD
All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
02/12 • MIS7009
solution offers a face-to-face connection between patients and physicians who are
remote from one another. Upon receiving an email from a physician or accessing a
website, a patient simply clicks the Avaya One Touch Video link to set up a video call
with the physician and requires no special equipment or technical capability.
Healthcare Business: Administration, Operation, Marketing•HospitalCodeCartCompliance coordinates record-keeping and notification
requirements. This application helps hospitals improve their regulatory compliance
process methodology, reduce nurse time spent on associated administrative tasks
and, thereby, increase nurse time available to patients. To eliminate time spent calling
departments to correct discrepancies when a nurse inspects a code cart, this
application contacts appropriate departments immediately regarding any code cart
component failures.
•PatientPaymentRecovery keeping patient information secure, this solution offers a
simple, automated way for patients to make payments. Leveraging proactive
communications and self-service, it helps healthcare providers expedite patient
payment processing which can increase cash flow, reduce past due accounts, and
lower labor costs.
•HealthcareNotification enables a healthcare organization to automatically transmit
urgent information and instructions regarding upcoming appointments to staff and
patients in real time. For example, can relay information regarding unexpected facility
closures, the need for extra staff, etc.
•SocialMediaManagerenables healthcare facilities to leverage social media mentions
to enhance profits and/or manage public relations. When a patient interaction
opportunity or a potentially damaging conversation is detected, the solution
automatically initiates a work assignment and queues it to agents. Agents can be
clinicians or physicians or other roles in an organization, fixed or mobile.
Organizations can effectively monitor thousands of mentions daily with Social Media
Manager’s advanced text analytics engines to drive better connections with
prospective patients and to refer them to publicly available resources pre or post-
treatment.
ConclusionAvaya healthcare solutions are designed to improve the patient experience while
helping healthcare providers reduce costs and improve profitability. The solutions
enhance all aspects of the patient care lifecycle and enable healthcare providers to save
money by improving existing healthcare processes and practices instead of purchasing
expensive new systems that require comprehensive staff retraining. Using open
standards such as SIP and HL7 to integrate communications technology into existing
clinical systems, we ensure the acceleration of clinical processes without requiring a
significant cultural change from users.
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.