Avaya esna tech uc cloud v team sales training 02082012 final w feature matrix

Unifying Communications with Cloud-based Applications in Higher Education

Avaya Vertical vTeam call – February 8, 2012

© 2012 Avaya Inc. All rights reserved. 2

Gavin Lee, GovEd Industry Verticals, Director Business Development

David Ballins, Director of Channels, North AmericaESNA Technologies


What you will Learn Today

Huge UC opportunity for Avaya due to emerging adoption of cloud-based applications in higher education

Understand the industry drivers and issues

Avaya/Esnatech joint sales offerings

How you can find and attack opportunities

What sales resources are available to you for this opportunity


Industry Status, Drivers, Challenges


MIAMI — State funding for higher education has declined because of a slow recovery from the recession and the end of federal stimulus money, according to a study released Monday.Overall, spending declined by some $6 billion, or nearly 8 percent, over the past year, according to the annual Grapevine study by the Center for the Study of Education Policy at Illinois

January 23, 2012

State Higher Education Spending Sees Big Decline

Headlines

College costs are rising faster than the cost of living, even faster than medical expenses, according to a recent report from the College Board. Clearly, students and families have a reason to wonder what’s driving these costs and what, if anything can be done to control.

Keeping higher education within reach

December 14, 2011

May 25, 2011Google, Microsoft do battle in, for the cloudGoogle has locked horns with Microsoft in a high-stakes showdown to dominate what could be the next great mother lode of Internet-derived profits. Each is seeking to attract businesses to lease its hosted versions of essential communications and office programs, instead of maintaining these basic tools in house.

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Why are Colleges and Universities Moving to the Cloud?

Budget pressures

The need to become more innovative

Enhancing student and faculty collaboration

Enhancing student and faculty services by upgrading email and calendaring applications over less capable legacy applications.

Focusing IT staff on core competencies


Cloud Adoption in Higher Education

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%

Email/ Calendaring

LMS

CRM

HPC

ERP High Clouds

ERP & High Performance Computing (HPC)

Middle Clouds

CRM & LMS

Low Clouds

Mail & Calendar

Source: 2011 National Survey of IT in US Higher Education, Campus Computing, October 2011






The Issue and Impact to Unified Communications

100% CPE or 100% Hosted Scenario

Seamless integration




Hybrid CPE and Cloud (email & calendaring)


Capabilities split between CPE and Cloud, fragmented communications

Cloud

CPE

email Calendar Presence fragmented

IM





Hybrid CPE and Cloud (email & calendaring)


Avaya + Esnatech

Cloud

CPE


Solution Overview


Esnatech Can Help Reputable company with a 22 year

history

Experienced with Carrier Grade customers

Validated with all major voice vendors

Thousands of certified engineers

Sold in more than 25 countries

More than 1,000 reseller partners

Sold directly by major manufacturers

Largest installation of UC in North America

Validated Avaya Partner

Partner since 2005

Master Esnatech Distributor since 2009


EsnatechUnifying Communications in Higher Education

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PBXs

Mobile OS

Cloud Applications

Voice Cloud

Business Applications


Office LinX Bridging Enterprise Infrastructure,To Groupware, Cloud and SaaS Services


Esnatech Offers a Comprehensive Suite of UC Integrated with Google Apps

Unified MessagingIntegrates with any phone system to deliver voice and fax access from email applications; ability to access email over the phone.

Rich Phone PresenceIntegrated phone presence with Google Talk, Skype, MSN, OCS to see who is on or off the phone and initiate click to dial from a phone extension.

Calendar Integrated MobilityPersonal, shared and public calendars integrated with your phone voice mail greetings and mobility settings for find me follow me functionality.

Knowledge Screen PopsDesktop look up using Google or Windows Live search based on incoming caller ID and name to provide ad-hoc call center functionality.

UC Web ServicesBoth desktop and web gadgets enable full dialing, presence and corporate phone search functionality from any OS or browser.

Fax ServicesIntegrated fax services for fax messaging and outbound faxing from any application including web applications.

Mobile Phone PBX IntegrationIntegrate Android, IOS, Blackberry and Windows 7 devices with existing phone system and PBX for station to station dialing and inbound and outbound calling of enterprise PBX.

Speech Access to AppsNavigate Contacts, Calendar, and email over the phone leveraging DTMF and speech commands for offline hands-free access to email accounts.


DevConnect Compliance Tested

Solution Compliance Tested Avaya Platform Release

Office-LinX With CS 1000 using Avaya Aura® Session Manager 7.5/6.1

Office-LinX With CS 1000 7.5

Office-LinXAvaya Aura® Communication Manager using Avaya Aura® SIP Enablement Services

5.2/5.2

Office-LinX With BCM 50/450 6.0

Office-LinXAvaya Aura® Session Manager with Avaya Aura® Communication Manager

6.0/6.0

Office-LinX Voice Mail, Automated Attendant, and Speech Enabled AA

IP Office 3.2 (17)

Source: https://devconnect.avaya.com/dc/Public/WebListings/v2/CompanyWebListing.aspx?CompanyId=1679


Esnatech Office-LinX™ and Office-LinX™ Cloud Connect Edition Solution Feature Comparison

Source: Esnatech 2/14/2012


Case Study


Park University Challenges/Issues

– Inconsistent communications– Outdated legacy Nortel voice (rls. 3)– Customer service– Adopted tech plan to advance academic

and administrative functions Solution

– Avaya UC, CC and Data Networking – Esnatech Office-LinX for messaging and

presence information into Outlook and Google Apps

– NACR 5 year maintenance (co-delivered) Benefit

– Consistent nationwide, 4 digit dialing– Customer service enhanced, reduce costs

43 campus centers across 21 states and

online

24,100 students


Sales Support and Sales Resources


Key Contacts and More Information

uc4googleapps.com

plus.esna.com

twitter.com/poweredbyesnauc

youtube.ca/ucommunicate

facebook.com/unifiedcommunication

Esna Technical Support

Esna Channel Support

Avaya GovEd

John Biancucci [email protected](905) 707-4613

David [email protected](905) 707-4175

Gavin [email protected]

esnatech.com/landing/avaya.htm

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Avaya and ESNA Webinar

Title: Is Your Institution Moving Your Email to the Cloud

When: February 22, 2012Time: 1:00 PM ET/10 AM PTRegistration: http://info.esnatech.com/avayaedu/

Event Summary: This webinar will cover how to:• Connect to key applications in the Google Apps

cloud, including hosted email, shared calendars, shared documents, and collaborative websites

• Seamlessly integrate your existing telephony system with Google Apps, without the need to add hardware

• Increase collaboration and productivity among faculty and students while also lowering costs

Avaya esna tech uc cloud v team sales training 02082012 final w feature matrix

Education

goved industry

unified communicationsthe

uc integrated

higher education

email amp

campus computing

based applications

comprehensive