Availability Solutions for Service Providers · meet increasing demand and maintain our network’s high availability, we have engineered our network operations cen-ter for 24x7 operation.

PowerAvailabilitySolutions forServiceProviders• ISP• Co-location• Web hosting• ASP• CLEC• RBOC• IXC• Cable, MSO,

Cable Telephony• Wireless

communication

A bird’s eye view of HarvardNet’s NetworkOperation Center in Boston, Massachusetts. (Photo courtesy of HarvardNet.)

Centralized, Zone,and Distributedpower availabilitysolutions from APC

Downtime is Not An Option

APC Is The World Leader In Power Protection

For service providers, the Internet’s fast-forward need-it-

now psyche means constant availability. Power problems

not only destroy your equipment, but cost you the potential

of lost customers as well.

Service Providers need the Legendary Reliability™ of

American Power Conversion. We bring you bulletproof

power protection, unmatched uptime and complete peace

of mind through UPS power protection products, manage-

ment solutions and service programs.

“As a global e-business, we appreciate the reliability, quality and service we receive fromAPC products around the world.”

— Matt Boris, Manager, Computer Operations, iBasis

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“iBasis is the leading wholesale providerof Internet telephony services. We usethe Internet as the backbone for ourtelecommunications services, which weoffer to both carriers and telephonyresellers around the globe. In order tomeet increasing demand and maintainour network’s high availability, we haveengineered our network operations cen-ter for 24x7 operation. In order toachieve this level of operational uptime,we required APC expertise and productsthat would ensure power availabilityaround the clock.

“Our customers require seamless serviceat all times. APC helps us meet our cus-tomers’ high expectations by providing uswith a power protection architecture thatis tightly integrated with our generator set.

”We have deployed an APC Symmetra®

system that has run flawlessly for over a year. And now, with the acquisition ofan APC Silcon™ DP300E, we are movingour Symmetra to a second site. This newAPC Silcon unit enables us to expand ourfacilities while maintaining a high level of protection.

“Today, the APC Silcon safeguards threeoperations rooms, including our com-puter room, telco room, and NetworkOperations Center. In all, the Silconprotects over 20 servers and 10switches, as well as our buildingsecurity system, phone system and40 workstations and monitors.

“We have also standardized on APCSmart-UPS® for the iBasis Networks™high-capacity telephony access gate-ways, strategically located in Asia,Europe, the Middle East and theAmericas. As a global e-business, we appreciate the reliability, quality and service we receive from APC products around the world.”

iBasis

In the beginning, customers used APC power protection to

safeguard the hardware itself. As the Service Provider

industry evolved, the value and volume of data being creat-

ed, transferred and stored increased exponentially to reach

today’s critical mass. Meanwhile a different generation of

customers looked to APC for new solutions, and we

responded with innovative products, software and services.

Industry-leading global enterprises and companies like

yours now rely on APC equipment and service to ensure E-

commerce delivers on its promise. With downtime directly

linked to loss of revenue, APC is the Service Provider’s solu-

tion for maximum uptime.

The Power of APC - Availability and Manageability

Our mission is to improve the manageability, availability,

and performance of information and communication sys-

tems through rapid development and delivery of innovative

solutions to solve real customer problems. For Service

Providers, that means providing the power protection

answers to stay ahead of your fast-growing industry.

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Visit www.apcc.com and click on “Service Provider” to check out APC’s Protected By™ Program Service Providers who join the Protected By program receive incredible benefits by becoming members of this program. Membership criteria requiresService Providers to be protecting their critical network equipment with APC power protection solutions in order to join the program.A partial list of membership benefits includes:

• FREE APC product

• FREE branding and marketing exposure foryour company in national publications

• A special link from APC’s web site to yours

• Opportunity to participate in APC beta product evaluations

...and so much more!

It’s all about availability.Where does your business need to be? Each company’s power andavailability requirements are unique and are based on company goalsand their evolution. Availability can be expressed in percentage ofuptime (see figure 1).

What’s your downtime costing you?Even a short amount of downtime means substantial losses for yourbusinesses. Costs vary by industry, but uptime is even more essentialto the Service Provider industry. Every hour of downtime can cost a service provider company tens of thousands of dollars (see figure 2).

When you look at the bottom line downtime numbers, the cost of power protection is a bargain. Even at a minimum estimatedcost/hour of downtime, 99.5% availability would cost your businessnearly $4 million dollars:

Level of Availability Uptime Downtime per year

Commercial 99.5% 43 hours 8 minutes

High Availability 99.9% 8 hours, 8 minutes

Fault Resilient Clusters 99.99% 53 minutes

Fault Tolerant 99.999% 5 minutes

Continuous 100% 0

Industry Business Avg. Cost/hourOperation of downtime

Financial Brokerage operations $8.45 million

Financial Credit Card/Sales $2.6 million

Media Pay per view $150,000

Retail Home Shopping (TV) $113,000

Transport Airline Reservations $89,500

*Source: Information Week99.5% availability = 43 hours of downtime x $89,500/hour = $3,848,500

Figure 1

Figure 2

Join this exciting program today!

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Solutions as individual as your business approachEvery Service Provider company is unique, and your power protection should be

too. Depending on your size and company goals, there are many APC products

and configurations that can help your business ride through any power interrup-

tion. Tell us what your needs are and we’ll design a custom solution that fits your

business and your budget.

When you’re providing information or applica-tions over the internet, you can’t afford powerproblems that make your company appearinvisible. Web Hosts and Application ServiceProviders (ASP’s) require 100% uptime oryou’re out of business. Demand for your ser-vices increases daily and you don’t have timefor "growing pains."

APC provides the scalable, reliable power youneed for maximum uptime to provide superi-or performance and increased security formission-critical enterprise applications.Having APC products behind you helps your

business run more efficiently with the addedbenefit of reduced time to recover and reboot- a major competitive advantage. And lessdowntime means more satisfied customers.

APC also brings your business the manage-ability you need to meet 24x7 demands, mak-ing it easier to see what’s happening in thecabinet without having to be on-site. For co-locations, our solutions bring you the ability togenerate revenue as you rent/lease outlets toyour customers via the use of APC productssuch as MasterSwitch or MasterSwitch Plus.

Co-location/Web Hosting/Applications Service Provider (ASP)/Internet Data Center (IDC)

Key Solutions for Co-locations/Web Hosting/Applications Service Provider (ASP)/Internet Data Center (IDC)

Silcon DP300e SeriesOffers highly efficient loadcapacity for main-frame computers to enterprise wideEDP installations,production lines, electroniccontrol systems and telecommunicationequipment.

Symmetra Power ArrayProvides the four most critical elements oftotal datacenter protection: redundancy,scalability, manageability and self-service-ability with a complete line of software.

Matrix-UPSOffers an innovative, high-availability,modular design that means no singlepoint of failure for your fileservers, busi-ness critical applications and telecomequipment, with low operating costs.

Smart-UPS Rack-MountDelivers power protection for rack-mounted servers, internetworking equipment and PBX telecom equipmentusing less rack space - 2 U’s - with multi-faceted remote management software.

MasterSwitchProvides advanced, remote power con-trol to mission-critical networking andinternetworking equipment, providingeight revenue-generating outlets, highmanageability and remote access.

NetShelter Offers a secure, managed network envi-ronment that saves valuable floor space,organizes your equipment, eliminatescabling ‘rat’s nests,’ and protects your, oryour customers, IT investment. Makesintegration and expansion as quick andeasy as possible.

PowerNet SMMP/Web ManagementGives you the ability to remotely manageequipment, making it easier for the cus-tomer and the facility to see what’s hap-pening in the cabinet without having tobe on-site.

Remote Site Monitoring

Typical Internet Datacenter Backbone CommunicationSwitching Center

Power Equipment Room (StaticTransfer Switch, APC Silcon UPS,Static Bypass Panel...)

APC NetShelter RackEnclosures with InternetServers and APCMasterSwitch

Caged, Secured Area for APCNetShelter Rack Enclosureswith Internet Servers

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Key Solutions for Wireless CommunicationService Providers

Silcon DP300e SeriesOffers highly efficient load capacity formainframe computers to enterprise wideEDP installations, production lines, elec-tronic control systems and telecommuni-cation equipment.

Symmetra Power ArrayProvides the four most critical elementsof total datacenter protection: redundan-cy, scalability, manageability and self-serviceability with a complete line ofsoftware.

Smart-UPS Rack-mountDelivers powerprotection for rack-mounted servers,internetworking equipment and PBX telecom equipment using less rackspace - 2 U’s - with multi-faceted remote management software.


NetShelter Offers a secure, managed network environment that saves valuable floorspace, organizes your equipment, elimi-nates cabling ‘rat’s nests,’ and protectsyour, or your customers, IT investment.Makes integration and expansion asquick and easy as possible.


PowerAudit ServiceAPC-certified Power Quality Engineersexamine the electrical infrastructure ofyour building and provide a power quali-ty analysis to increase the overall avail-ability of your computing system.

As the popularity of wireless services grows,so does customer expectation of always-available, reliable services. You need to pro-tect your service across a continuum oflocales: cellular tower shacks, base stations,fixed wireless units at customer sites.

APC offers a range of flexible power protec-tion solutions, from Smart-UPS to Silconbased on your company configuration.

Wireless Communication ServiceProviders

Typical Wireless Network Infrastructure

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See pages 10-11 for details or check ourweb site configurator to see how thesesolutions can best fit your business.

MobileWirelessUser

APCPowerShield

Commercial/Residential

FixedWirelessUser

Satellite

Wireless Cellular Tower

Wireless/Cellular Base Station

FiberOpticNetwork

APCSilcon

APC NetShelters

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If you’re providing access to the Internet, youcan’t afford power issues that make you inac-cessible. Logging on, surfing the World WideWeb, sending and delivering E-mail and fileshave all become standard activities your cus-tomers can’t imagine doing without. Whetheryou’re serving individuals or large corpora-tions, availability and runtime are your priori-ties, and ours. From Smart-UPS for smallercompanies to Symmetras and Silcons, youcan rely on APC solutions to keep your cus-tomers happy.

Regional Bell Operating Companies,Competitive Local Exchange Carriers andLong Haul Fiber Carriers need power protec-tion to keep datacenters, phone equipment

and service available to ensure a smooth-run-ning enterprise. With equipment at the tele-phone company site and some at your ownsite, you need redundancy, scalability and thereliability Symmetra or Silcon can provide.Plus APC’s Remote Site Management givesyou the flexibility to be off-site and restassured the health and status of your UPSsystems and the surrounding environmentare monitored and alarms responded to 24hours a day, 7 days a week.

ISP/CLEC/RBOC/Competitive Access Providers(CAPs)/Inter Exchange Carrier (IXC)

Key Solutions forISP/CLEC/RBOC/CompetitiveAccess Providers (CAPs)/Inter Exchange Carrier (IXC)


Symmetra Power ArrayProvides the fourmost critical elementsof total datacenterprotection: redun-dancy, scalability, manageability andself-serviceabilitywith a complete lineof software.


Smart-UPS Rack-MountDelivers power protection for rack-mounted servers, internetworking equip-ment and PBX telecom equipment usingless rack space - 2 U’s - with multi-faceted remote management software.




Remote Site Monitoring

Back-UPS

Whether you are an ISP, CLEC or IXC,APC strives to protect and keep yournetwork always available.

A S I A

A U S T R A L I A

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Backbone Major Access Point

Backbone Major Access Point

International AccessPoint

Network OperationsCenter (NOC)

International AccessPoint

Network OperationsCenter (NOC)

POP/Dial-inAccess Point

Dial-inAccessPointPoint of Presence

(POP)

Central OfficeMajor AccessPoint

CPE/NetworkEnd Point

CustomerPremiseEquipment(CPE)

S O U T H A M E R I C A

N O R T H A M E R I C A

A F R I C A

E U R O P E

T O K Y O

CPE / Network EndPoint

CPE / Network EndPoint

POP

Dial-in AccessPoint

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As phone and data services are offeredthrough alternative infrastructures, uninter-rupted powering of the phone systembecomes a major design challenge. As morehouseholds and businesses demand the con-venience and benefits of bundled communi-cations, your business needs to provide localpower solutions.

APC provides simple, cost-effective localpower solutions such as PowerShield andSmart-UPS for customer premise equipment(CPE) to keep your customers up and runningduring a power disturbance or outage. Wealso provide the protection your companyneeds at the head end with Silcon, Symmetraand NetShelters so you can take advantage ofstate of the art communications products andprovide your customers peace of mind.

Cable, MSO and Cable TelephonyCommunications Services

Key Solutions for Cable, MSO and Cable TelephonyCommunications Services


Symmetra Power ArrayProvides the four most critical elements oftotal datacenter protection: redundancy,scalability, manageability and self-service-ability with a complete line of software.


Smart-UPS Rack-MountDelivers power protection for rack-mountedservers, internetworking equipment andPBX telecom equipment using less rackspace - 2 U’s - with multi-faceted remotemanagement software.



PowerShield Designed as alocal powersolution forcable telepho-ny, wirelesslocal loop andfiber to thehome.


� �

Typical Cable Network Infrastructure

APCPowerShield

Commercial/Residential

FixedWireless User

Cable Telephone Lines

Head End/Central Office

Fiber OpticNetwork

APCSilcon

APC NetShelters

Communication andSwitching EquipmentRacks

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Only an APC Solution is Scalable and RedundantYou know that the heavier your load, the moreyou’ll be spending on power protection. Andover time, your load will increase. With APC,there’s no need to purchase power protectionyou won’t need for another year. No one elseoffers the range of scalable, flexible solutionsthat APC does. Our scalability lets you pur-chase only the power protection you need forthe size of your current load. As your busi-

ness grows, our modules grow with you.And for the same cost as other solutions, youcan build in N+1 redundancy. With APC, youcan spend as you need, saving money andvaluable floor space up front.

You choose the architecture to suit yourneeds: Centralized, Zone or Distributed.

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Equipment

DistributedFor smaller and growing customers with tightcapital constraints that prohibit investing inunused power infrastructure, a distributed solution uses smaller individual products (i.e.,APC Smart-UPS) to protect a single rack ofequipment. As the number of racks grows, thenumber of UPSs grows in direct proportion tothe business, step by step.

CentralizedA traditional approach for the large, stablebusiness that doesn’t expect the load to change dramatically over time. Choose a UPS with enough headroom to accommodatethe expected load. The Silcon family offers apower factor corrected design with the abilityto build in N+1 redundancy to your networkpower infrastructure. Whether your power loadrequirement is 10KV or greater than 500 KW,APC Silcon UPS systems offer scalability andredundancy for your business needs.

ZoneThe Zone-based power availability solutionworks well for an active, fast-growing businesswhose needs will change rapidly. Able topower multiple racks of network equipment,APC’s scalable Symmetra Power Array can protect a "zone." The modular design allows the user to configure a single chassis from 4kVA up to a fully loaded 16kVA. The systempower grows with the business, using capitalmore efficiently.

Global one-stop solutions - APC provides convenient worldwide access to highly differentiated end-to-end power protection and management solutions for desktops through to the enterprise. Visit www.apcc.com for more details.

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APC Smart-UPS® Series

APC Symmetra® Power Array™

Call a sales representative directly at 1-800-800-4APC or use the Product Configurator on our web site (www.apcc.com) for your custom power protection solution.

Innovative Products for Service Providers

APC Matrix-UPS™APC PowerStack™

APC Silcon™ DP300e SeriesAPC PowerShield™

Matrix-UPS offers advanced, modular powerprotection for datacenters, multiple servers,midrange systems and telcom equipmentwith its innovative, modular design.

PowerShield is a local powering solution forcable telephony, wireless local loop and fiberto the home.

PowerStack is optimized power protection for racked/stacked internetworking equip-ment and thin servers. PowerStack takes up only 1U of rack space to protect internet-working equipment in racks where space is at a premium. Use in conjunction with APC MasterSwitch to provide remote rebootcapabilities.

Silcon DP300e Series On-line power protec-tion for multiple servers, mainframe and business-critical applications, offering thehighest efficiency and therefore the lowestoperating cost. Silcon units integrate seam-lessly with generators.

The Smart-UPS series delivers performancepower protection management and diagnos-tics for advanced networks. They’re perfectfor fileservers, minicomputers, internetwork-ing equipment, telecommunications systemand other mission-critical applications.

Symmetra Power Array provides redundantpower protection with scalability, and man-ageability for multiple servers and businesscritical applications. It does for power protec-tion what RAID did for data storage.

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A full complement of monitoring and control systems

Measure-UPS Switch Kit is designed to mon-itor and notify users if the NetShelter door orsecurity has been breached. NetShelter pro-vides integrated mounting posts to ensureeasy and accurate mounting of door sensors.

Remote Monitoring Service is an outsourced service that monitors the health and status ofUPS systems and the surrounding environ-ment 24 hours a day, 7 days a week toenhance high availability. Immediate notifica-tion of site events allows APC to take actionand respond quickly according to pre-definedcustomer response methods. Each alarmoccurrence and duration is tracked, recorded,and reported to the customer.

The Web/SNMP Card gives you the ability to remotely manage equipment, making iteasier for the customer and the facility to seewhat’s happening in the cabinet without hav-ing to be on-site. APC is also working on asoon-to-be-released software plug-in whichallows customers to initiate an OS shutdownover the network.

APC Measure-UPS™ Switch Kit APC Remote Monitoring Service APC Web/SNMP Card

APC MasterSwitch®APC NetShelter®

MasterSwitch is an intelligent power distribu-tion unit that provides complete control ofyour network’s power via Web and SNMPmanagement. It’s perfect for the SP industrysince it provides high manageability, remoteaccess, and the ability to generate revenue.

NetShelter offers a premium solution for asecure, managed network environment.Racks and accessories keep your businessorganized and the more organized your data-center is, the higher your earning potential.

APC North America &Latin AmericaCorporate headquarters132 Fairgrounds RoadWest KingstonRI 02892Call: 800-800-4APCPowerFax: 800-347-FAXX

APC Asia PacificAPC AustraliaLevel 27 Northpoint

100 Miller StreetNorth SydneyNSW 2060Call: +61 2 9955 9366Fax: +61 2 9955 2844

APC EuropeAPC IrelandBallybrit Business ParkGalway, IrelandCall: +353 91 702000Fax: +353 91 756909

Visit: www.apcc.comE-mail: [email protected]: 401-789-0204Fax: 401-789-3710Balkans Tel: (+36) 1 209 4678Benelux Tel: (+31) (0) 30 2425430Central Africa Tel: (+353) 91 702287Czech & Slovak Rep. Tel: (+420) 2 4144 2404

Denmark Tel: (+45) 70 27 01 58Finland Tel: (+45) 70 27 01 58France Tel: (+33) 1 41 90 52 00Germany Tel: (+49) 89 51417-0HungaryTel: (+36) 1 209 4678Italy Tel: (+39) 02 30018 1

Middle East Tel: (+971) 4 3386 257Moscow Tel: (+7) 095 929 9095Norway Tel: (+46) 8 564 826 00Novosibirsk Tel: (+7) 3832 320005Poland Tel: (+48) 22 666 0011Portugal Tel: (+35)121 44 14 607

South Africa Tel: (+27) 11 465 55 44Spain Tel: (+34) 91 7589970Sweden Tel: (+46) 8 564 826 00TurkeyTel: (+90) 212 275 5677UKTel: (+44) 1 753 511022Ukraine Tel: (+380) 44 295 5292

©1999. All rights reserved. All APC trademarks are property of American Power Conversion. Other trademarks are property of their respective owners. Specifications are subject to change without notice. PART# 996-1627B

APC’s qualitysystem is certified byISO 9002 standards

Of the many cogs and wheels that help runyour business or enterprise, power is one ofthe most critical. Designing and implementinga fail-safe power management solution is aprecise and crucial task. Missing or brokenpieces can result in excessive downtime.

APC Products are designed to pro-activelyidentify and correct power problems beforedowntime occurs. APC’s Global ServicesGroup helps by supplementing your powerprotection solution with comprehensive, end-to-end service and support.

APC Power Quality Engineers are availableany time of the day or night, seven days aweek, 365 days a year, wherever you do busi-ness.

As System Architects, we serve your partnersin site planning and design to ensure youhave the power protection your enterpriseneeds. APC Global Architect Services deliver:

• A road map for implementing a power protection strategy that works.

• Quality solutions tailored to meet your requirements.

• Cost-effective services that focus entirely on power quality.

• Proper installation, proactive maintenance and cost-saving analysis.

• Four-hour response time in the U.S. and a higher ratio of service people.

Our APC Power Quality Engineers andProfessional Services personnel guaranteecomplete satisfaction with any APC service,or your money back. When it comes to powermanagement, you deserve the LegendaryReliability™ and peace of mind that only APCGlobal Services can provide.

APC Global Services (AGS)

APC Service Solutions include:

PowerAudit

Site Preparation Survey

Site Positioning Services

Installation Consulting Services

Start-Up Services

On-Site Support Services

Power Plan Extended Warranty

Power Audit Yearly Review

Preventive Maintenance Visit

Network Integration Service

Visit www.apcc.com and click on“Services” for additional information about APC Global Service Solutions.

Availability Solutions for Service Providers · meet increasing demand and maintain our network’s high availability, we have engineered our network operations cen-ter for 24x7 operation.

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