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�1978 – Office of Naval Research funds Boeing & United Airlines to develop new methods of aircraft maintenance planning resulting in Nolan & Heap’s Reliability Centered Maintenance report.
�1991 – IBM defines the term relative to computing and begins to develop there vision for autonomic networks.
�1994 – Office of Naval Research becomes a founding member and sponsor of MIMOSA for the development of an Open Systems Architecture for Condition Based Maintenance (OSA-CBM)
�1997 – Office of Naval Research funds Raytheon to develop of a Generalized Automated Maintenance Environment (GAME) – which results in Boeing IDS / GEAE’s Automated Maintenance Environment (AME) for the F/A-18 E/F Super Hornet.
�2000 – Arthur “Art” K. Cebrowski (VADM/USN ret.) appointed Director, Force Transformation, OSD – begins to define Sense & Respond Logistics strategy, concept of operations (CONOPS) and required capabilities.
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3 History of Autonomics
�2001 – Lockheed Martin Aeronautics proposes the development of an
Autonomic Logistics Information System (ALIS) in support of the multi-
national Joint Strike Fighter program competition – to enable OSD’s Sense
& Respond Logistics CONOPS and strategy.
�2002 – Accenture working with Delta TechOps submits 11 US/EU patents
on the use of autonomic capabilities to enable multi-dimensional
configuration management, predictive maintenance and lifecycle
optimization of complex assets.
�2006 – Boeing CAS proposes the Goldcare program for the B787
Dreamliner and begins development of an Aircraft Health Management
Open System Architecture for Condition Based Maintenance (Fleet & Collaborative Eco-System View)
Sub-
Component
OEM
Sub-
Component
OEM Sub-
Component
OEM
Sub-
Component
OEM
Sub-
Component
OEM
Sub-
Component
OEM
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12 The Chokepoint to Eco-System Collaboration is the MIS
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13 MRO IT Architecture will be based on ASD SX0001 and SOA
Maintenance
Information
System
S5000FInternational
Specification for
Service Data
Capture &
Management
using ISO 13374
OSA-CBM,
ACARS, On-Board
Systems & FOQA
S1000DInternational
Specification for
Technical
Publications
(IETP / IETM)
using a
Common Source
Data Base (CSDB)
S2000MInternational
Specification for
Materiel
Management
(SCM) using
EDI / XML
Automated
Processing
S4000MInternational
Specification and
Procedures
Handbook for
RCM / MSG3
Scheduled
Maintenance and
Reliability Analysis
S3000LInternational
Application and
Procedures
Handbook for
Logistics Support
Analysis (LSA)
ISO 10303
AP 239Specification for
Product Life Cycle
Management
(PLCS) & Multi-
Dimensional
Configuration
Management
(MDCM)
ISO 10303International
Specification for
Product Data
Management
(PDM) & Computer
Aided Design,
Engineering &
Manufacturing
(CAD, CAE, CAM)
ERP Finance,
Accounting &
Controlling via
SAS 70 processes
and procedures
compliance
SCORM International
Specification for
Advanced
Distributed
Learning using
the Shareable
Content Object
Reference Model
ERP Human Capital
Management –
Recruiting,
Succession,
On-Boarding,
Talent, Training
and Learning
Management
Flight Operations
SystemsOperations Control
/ Maintenance
Control, Air Traffic
Control, Weight &
Balance and
Dispatch
J2EE Web Service Universal Adapter (ESB / SOA)LDAP & PKI
Security Services
Device, Printer & Wireless
Services
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
Software as a Service / On Demand key differentiators:
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
Just as software evolved via Abstraction, Virtualization and Outsourcing…
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
… so too are Platforms migrating to the SaaS / On Demand business model …
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MRO ITMROSCMCateringCRS / GDS
… a business model that originated in the airline industry.
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Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”
The focus of SaaS shifts over time from cost-effective delivery of stand-alone applications (Wave I), to integrated business solutions enabled by web services and ESBs (Wave II), then to human workflow and collaboration based business transformation (Wave III).
Wave III: 2008-2014Workflow-enabled
Business Transformation
SaaS 2.0Evolution of Software-as-a-Service
Wave I: 2001-2006Cost-effective
Software Delivery
Ad
op
tio
n
Low
High
SaaSTipping-Point
2006
Wave II: 2005-2010Integrated
Business Solutions
SaaS 1.0
2007 2008 2009 2010 2011 2012 20132003 2004 2005
Early Adoption• Stand-alone Apps• Multi-tenancy
• Limited Configurability• Focus on TCO / rapid deploy
2014
SaaS 2.0
Ubiquitous Adoption• Optimized Business Ecosystems
• IT-targeted Ecosystems• Inter-enterprise Collaboration• IT Utility / SaaS Infrastructure• Customized, Personalized Workflow• Focus on Business Transformation
Mainstream Adoption• Integrated w/ Business Portfolio
• SaaS Integration Platforms • Business Marketplaces
and SaaS ecosystems• Customization Capability• Focus on Integration
There are three waves of adoption of a Disruptive Value Innovation
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By 2010, a new SaaS business services provisioning model emerges, combining pure-play SaaS solutions with business services from both next-generation and traditional infrastructure, application hosting, Managed Service Providers and Business Process Outsourcing (BPO).
While many SaaS vendors desire to remain pure-play application solution providers, customers and industry specific trends in addition to Wall-street economic valuation metrics will decide how far into business services SaaS must go to effectively compete with traditional software vendors.
SaaS2.0
SaaS1.0
ASP
BusinessProcess
Outsourcing (BPO)
Infrastructure,Hosting &
ApplicationManagement
New Collaboration Services Models
Pure Play Infrastructure / Communications
SaaS Infrastructure / SIPs
SaaS BPO
SaaS CSP
Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”
SaaS and BPO are on a collision course …
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Strategic
Value
Tactical
Value
System
Collaboration
Business Processes
Business Applications
Technology Infrastructure
Business Services Provider
Business Process Management
Software
as a Service
Application
Management
Infrastructure Management
Hosting Services
�From 1:1 to 1:N
�From client site to web site
�From SMB to global 1000
�From tactical to strategic
�From commodity to industry specialized�From cost-reducing to profit-enhancing
Operational
Value
Collaboration Services Provider
Systems Integration
Management
Increasing ROIC for an
Industry Collaborative
Shared Service
Increasing Propensity to
Outsource
Commodity Activities
Optimal Single Company
Risk / Return Proposition
On-Premise DeliveryFixed Solutions
Fixed Cost Plus Pricing Transaction Oriented
1:1 Company Standards
1:1 Client-specific Dedicated Delivery
On-Cloud Delivery Configurable Solutions Shared
Utility Pricing
Event / Workflow Oriented1:N Industry-standards 1:N Industry-specific Ubiquitous Delivery
… to create new business models around Eco-System collaboration.
AdvisoryServices
TechnologyServices
BusinessServices
PerformanceServices
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Structure of Industry & Integration
Nature of Demand & Supply (Services)
Process, Human Capital ConsultingOrg Design, Training, BPR, LEAN/6σσσσ
Maintenance information system linking the seven global F-35 operators is activated for flight testLockheed Martin is getting a head start on plans for a global Joint Strike Fighter sustainment system by switching on the information network that will collect, analyze and communicate maintenance data for F-35 flight testing.
The autonomic logistic information system (ALIS) will begin collecting data from the first F-35, which had completed 17 flights by the end of April. Initially data will be entered by maintainers, but an upgrade is planned to enable the aircraft to downlink data in flight, says Kevin LeBeau, ALIS integrated product team director.
ALIS provides 38% of the functionality needed to support the 14 development flight-test aircraft planned, says LeBeau, enabling maintainers to isolate faults and trigger the supply chain to deliver replacement parts.
Functionality is based on commercial software, including the Maintenix maintenance management system developed by Canada's Mxi Technologies. LeBeau says the ALIS team is developing shippable code every 30 days. When the second F-35 flies in May 2008 maintainers will be able to run checks and access status on the flight line using laptops and handheld portable maintenance aid.
Lockheed has established an operations control centre at its Fort Worth, Texas facility that includes sustaining engineering in order to develop repair tasks, improve component reliability and optimize the maintenance program against key performance parameters of aircraft availability, sortie generation rate and the performance based logistics contract, which shares risks and costs between the US DoD and Lockheed.
The international program team includes the United States, United Kingdom, Italy, Netherlands, Turkey, Canada, Australia, Denmark and Norway with Singapore and Israel participating through a non-program Security Cooperative Participation agreement.
Aviation MRO Trends: BPO and SaaS are merging into Performance Based Collaboration Services.
Source: Lockheed Martin Aeronautics, 2006
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HAECO is pleased to offer Fleet Technical Management (FTM) and Inventory Technical Management (ITM), two comprehensive total support packages that provide cost-effective, customized engineering and maintenance solutions. Airlines have recognized, in a highly competitive environment, they need to focus on their core competence of flight operations, maximizing revenue/yield and driving out costs by allowing HAECO to provide technical management services through a dedicated team of professionals that covers all aspects of airline engineering functions to ensure fleet operational safety and airworthiness requirement are totally complied with, to the satisfaction of operators' QA and regulatory authorities. HAECO selected and implemented Rusada’s enterprise:airline to provide the Fleet Technical Management (FTM) capability.
Lufthansa Technik’s unique Technical Operations web suite, manage/m™, allows commercial aircraft operators to manage all core functions of their fleet’s regulatory, engineering, maintenance and supply chain operations as a completely web-based system. All they need is access to the Internet – LHT does the rest.
Rounding out Lufthansa Technik’s Total Technical Services all-encompassing portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m™ comprise a complete range of airline proven support functions that permit operators to live up to their responsibilities to the aviation authorities. manage/m™ improves effectiveness and efficiency offering real added value. manage/m™ is powered by Swiss Aviation Software’s AMOS solution.
Lufthansa Technik is proud to sponsor the official READI – web suite application! The purpose for the Reliability Exchange of Airline Data International (READI) is to provide a forum for the exchange of operational benchmark data, establishing the performance metric fleet Mechanical Scheduled Performance (MSP). READI is hosted by FedEx and currently comprises 30 airlines and OEMs.
Boeing CAS, Boeing IDS, Lockheed Martin Aeronautics, Rolls Royce DS&S, Bombardier, Embraer, Delta TechOps, KLM / AFI all have similar offerings in place or in some stage of realization
Aviation MRO Trends: BPO and SaaS are merging into Collaboration Services.
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LHT LogisticsLHT Philippians, Sofia, Malta, Tulsa, Alitalia, Budapest, Shannon, AMECO, Shenzhen, CSA
Lufthansa Technik
LHT example of Aviation MRO BPO and SaaS convergence
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Information technology is central to Boeing’s corporate strategy of creating value for their aircraft customers and their passengers. This is a global strategy that leverages advanced networks, communications and applications to share information digitally amongst all stakeholders. This initiative is shared across all Boeing business units and extends from onboard technology enhancements to lifecycle information management tools. Maintenix® is central component of this strategy for the 787 aircraft as it provides the information hub for managing data and integrating these diverse technologies and services for the Boeing GoldCare offering. The objectives of the initiative include:
Leverage Boeing’s engineering knowledge and fleet-wide perspective to improve resource planning and maintenance execution activities
Automate traceability from maintenance activities back to compliance with source documents for maintenance requirements
Leverage fault information being captured onboard the aircraft to streamline line maintenance planning and execution activities
Set industry standards to facilitate closer integration between the airline community and the manufacturers and maintainers
Boeing signs Long Term Agreement with Mxi Technologies
Ottawa, Canada (July 8th, 2008) – The Boeing Company has named Mxi as a partner for GoldCare, Boeing's comprehensive life-cycle management service developed for the 787 Dreamliner. Boeing has selected Mxi to supply Maintenix®, an integrated, intelligent software solution that will serve as the maintenance management portion of a comprehensive suite of enabling technologies for GoldCare.
Under GoldCare, Boeing leads and integrates a global team to deliver maintenance, engineering, and materials management tasks within a predictable per-flight hour cost. Goldcare offers two levels of service, GoldCare and GoldCare Integrated Materials Management Service; both of which include new enabling technologies that turn airplane operating data into actionable information and knowledge.
Ottawa, Canada (July 23rd, 2008) – The Boeing Company, the world's largest manufacturer of commercial jetliners and military aircraft, has signed a "Software License Distribution Agreement" with Mxi Technologies, a leader in aviation maintenance management software. Under terms of the agreement, Mxi will supply Maintenix®, an intelligent, integrated software solution that will provide Boeing with meaningful improvements to their labor productivity in after-sales product support.