Automotive Careers and Certification Chapter 2 Page 16.

Automotive Automotive Careers and Careers and CertificationCertification

Chapter 2Chapter 2

Page 16Page 16

Types of WorkplacesTypes of Workplaces

Service Stations (Gas Stations Full Service Stations (Gas Stations Full Service)Service)

Lubrication/Safety Shops (Jiffy Lubrication/Safety Shops (Jiffy Lube/Emissions)Lube/Emissions)

Car Dealerships (Ford, Chevy, Car Dealerships (Ford, Chevy, Mitsubishi)Mitsubishi)

Independent Shops (Dallas Auto)Independent Shops (Dallas Auto) Fleet Repair Shops (Budget Auto Fleet Repair Shops (Budget Auto

Rental)Rental)

Job Positions at the Job Positions at the DealershipDealership

Service Manager---in charge of Service Manager---in charge of operationsoperations

Service Writer---repair orders, Service Writer---repair orders, customers relationscustomers relations

Service Dispatcher---assigns the work Service Dispatcher---assigns the work to the techniciansto the technicians

Shop Forman---lead technician, in Shop Forman---lead technician, in charge of technicianscharge of technicians

Computers are Computers are ININCustomer Service is Customer Service is

KINGKING

Certification and Certification and LicensingLicensing

ASE- Automotive Service ExcellenceASE- Automotive Service Excellence Areas of certification for autoAreas of certification for auto

Engine RepairEngine Repair Engine PerformanceEngine Performance Heating and Air ConditioningHeating and Air Conditioning Electrical systemsElectrical systems Automatic Transmissions/TransaxlesAutomatic Transmissions/Transaxles Standard Transmissions/TransaxlesStandard Transmissions/Transaxles BrakesBrakes Steering and SuspensionSteering and Suspension

Sample ASE QuestionsSample ASE Questions

Sample ASE QuestionsSample ASE Questions

TOP 10 TIPS FOR AUTO TECHNOLOGY STUDENTS FROMTOP 10 TIPS FOR AUTO TECHNOLOGY STUDENTS FROM ASE-CERTIFIED MASTER TECHNICIANSASE-CERTIFIED MASTER TECHNICIANS

1. 1. Education, Education, EducationEducation, Education, Education – Continue your education – Continue your education and develop strong math, reading, study skills, and and develop strong math, reading, study skills, and

computercomputer skills. A strong background in electronics is essential. skills. A strong background in electronics is essential. 2. 2. Take advantage of on-the-job training, co-op, or apprenticeship Take advantage of on-the-job training, co-op, or apprenticeship

opportunitiesopportunities – – Get all the training you canGet all the training you can and start in a work environment that caters to service andand start in a work environment that caters to service and excellence. excellence. 3. 3. Keep current on new technologyKeep current on new technology – Make a commitment to – Make a commitment to life-long learning. There is constant change in technology solife-long learning. There is constant change in technology so take advantage of additional training whenever it istake advantage of additional training whenever it is available. available.

4. 4. Learn a systems approachLearn a systems approach –Vehicles today are complex so it –Vehicles today are complex so it is necessary to understand the interaction of electrical andis necessary to understand the interaction of electrical and mechanical components within the total system. Learn howmechanical components within the total system. Learn how to understand the whole system and you can apply thisto understand the whole system and you can apply this knowledge across the spectrum of vehicles. knowledge across the spectrum of vehicles. 5. 5. Develop good communication skillsDevelop good communication skills – Learn not only the – Learn not only the professional and technical skills but also communication andprofessional and technical skills but also communication and people skills. Your credibility is linked to your perceivedpeople skills. Your credibility is linked to your perceived competence. competence.

6. 6. Keep a positive attitudeKeep a positive attitude – Develop a positive outlook so that – Develop a positive outlook so that you perform proper repairs. Apply yourself – you get you perform proper repairs. Apply yourself – you get

exactlyexactly as much out of your job as you put into it. as much out of your job as you put into it. 7. 7. Take pride in your workTake pride in your work – Work on every car as if it were – Work on every car as if it were your own. Whatever you do - do it well, it’s your signature. your own. Whatever you do - do it well, it’s your signature. 8. 8. Be honest and ethicalBe honest and ethical – Stay focused on what is most – Stay focused on what is most important, practice good work ethics, be dependable andimportant, practice good work ethics, be dependable and honest, and fix it right the first time. honest, and fix it right the first time. 9. 9. Cultivate professionalism in yourself and othersCultivate professionalism in yourself and others – Act – Act professionally, take pride in your appearance as well as inprofessionally, take pride in your appearance as well as in the shop area. Be a positive role model for others. Show upthe shop area. Be a positive role model for others. Show up for work every day and always be on time. for work every day and always be on time. 10. 10. Become ASE-certifiedBecome ASE-certified – Certification gives you an edge – Certification gives you an edge

when you are seeking employment. Your confidence, sensewhen you are seeking employment. Your confidence, sense of self-worth, and ability to get a job almost anywhere areof self-worth, and ability to get a job almost anywhere are improved once you become certified. ASE certification improved once you become certified. ASE certification

shows your employer that you have proven your technical shows your employer that you have proven your technical expertise and that you are among the group of the very expertise and that you are among the group of the very

best best technicians.technicians.

Your Job.Your Job.

Complete chapter Questions 10 (review). Complete chapter Questions 10 (review). page 23page 23

Write on a separate paper and write out Write on a separate paper and write out the complete question and your answer. the complete question and your answer. ( do not write the other answer options). ( do not write the other answer options).

Complete the chapter worksheet (I will Complete the chapter worksheet (I will give it out). You may write on it. give it out). You may write on it.

File both items in your note book.File both items in your note book. Notebooks will be graded in the future.Notebooks will be graded in the future.