ASL®2 - Application Services Library - Foundation

ASL®

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Start and finish Course style

LunchCoffee and breaks

M00 - Course introduction 2/10 | 2/228

Good understanding of the domain Application Management

Understanding of role ASL framework, processes, activities and products

Understanding how ASL connects to ITIL and other related frameworks

Main goal Attempt Foundation exam with confidence Begin to apply the framework, tailoring it to

your own organisation’s needsSecondary goal Benefits and value of application

management and ASL framework


Please share with the class: Your name and surname Your organization Your profession (title, function, job

responsibilities) Your familiarity with the

project/programme management Your familiarity with the

BiSL/ASL/ITIL/COBIT5/TOGAF Your experience with application

management Your personal session expectations


Foundation Exam Paper based and closed book exam Only pencil and eraser are allowed Simple multiple (ABCD) choice exam Only one answer is correct 40 questions, pass mark is 26 (65%) 1 hour exam No negative points, no “Tricky Questions”

No pre-requisite for Foundation exam Sample, one mock (official) exam is

provided to you

Candidates completing an examination in a language that is not their mother tongue, will receive additional time


ASL syllabus section code and title

AF Application management and Framework

AS Application Support

AR Application maintenance and Renewal

CP Connecting Processes

MP Management Processes

SP Strategic Processes

Handbook PageSyllabus

Module slide number / total module slides

Slide number / total slides

Module number and name

ASL2handbook page

ASL2 syllabus section code


See Appendix #2 for more mind maps


quizlet.com/43779415/



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Mirosław DąbrowskiAgile Coach, Trainer, Consultant(former JEE/PHP developer, UX/UI designer, BA/SA)

Creator Writer / Translator Trainer / Coach

• Creator of 50+ mind maps from PPM and related topics (2mln views): miroslawdabrowski.com

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• Product Owner of biggest Polish project management portal: 4PM: 4pm.pl (15.000+ views each month)

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• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods translator for Polish language

• English speaking, international, independenttrainer and coach from multiple domains.

• Master Lead Trainer• 11+ years in training and coaching / 15.000+ hours• 100+ certifications• 5000+ people trained and coached• 25+ trainers trained and coached

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Agile Coach / Scrum Master PM / IT architect Notable clients

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Questionnaire (PHCQ) audit tool

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above 10mln PLN and timeline of 3+ years• Experienced with (“traditional”) projects under high

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• 25+ web portal design and development and mobile application projects with iterative,incremental and adaptive approach

ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank, Descom, Ericsson, Ericpol, Euler Hermes, General Electric, Glencore, HP Global Business Center, Ideo, Infovide-Matrix, Interia, Kemira, Lufthansa Systems, Media-Satrun Group, Ministry of Defense (Poland), Ministry of Justice (Poland), Nokia Siemens Networks, Oracle, Orange, Polish Air Force, Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom, Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy, Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…miroslawdabrowski.com/about-me/clients-and-references/

Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management, Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0, ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development / Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM Simulation …


1. Introduction to Application Management and ASL22. ASL2 Framework3. Application Support4. Application Maintenance and Renewal5. Connecting Processes - Operational Level6. Management Processes7. Application Strategy8. Application Management Organization Strategy9. Use of ASL2 and implementation

M01 - Introduction to Application Management and ASL2 2/19 | 12/228

Complexity is growing strongly and IT Services are diversifying Specialization and other trends lead to multiple supplier service delivery for

customers Integration of IT services is becoming the issue and depends on clearly defined

interfacing ASL is a framework for service components as well as a tool for service integration


User organization

ITorganization

Informationsystems

Infrastructure Hardware Equipment Networks Software Databases

Maintaining software: Creation Maintenances Renovation

Provision of information

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DataApplications

Infrastructure

AM

ITIMBIM

Business Information MgmtInformation provisioning User / organizational

perspectives Managerial aspects System owner & business

information managers Business information

management / contract management

Application Management

Information systems& applications

(applications & data) Maintenance

perspective Focused on IT solutions

Maintenance organization /

application development

Application operation & change /

development

IT infrastructure ManagementInformation technology Production perspective Technical aspects Data center Operation / renewal

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DataApplications

Infrastructure

Mgmt

Users

ServiceTeam

AM

ITSM/ITIM

Demand Supply

Agreements

BiSL®

ASL®

ITIL®

BIM

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AM deals with an increasingly complex and more differentiated demand organization (BIM)

Business manages certain aspects of information provisioning, resulting in various separate information domains; not always centralized

Information chains with multiple organizations and customers or co-decision makers outside user organization

Each organization experiences a different information chain


Explosive growth in expansion and effort regarding IT Strategies to manage costs: Reuse of components within existing IT landscape Partial use of new components, e.g. packages, SaaS etc. Transfer of functionality to technology

More freedom in application-infrastructure interface More technologies required, so more suppliers

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IT has been characterized by explosive growth in expansion and effort

Organizations employ various strategies: Minimize waste and repeated work Reuse of existing components Partial use of the new components Transfer of functionality to new/different technology


Traditional differentiation between custom and packaged application services has expanded, e.g.: Combination of services to create a functional whole Production of specific components to given specifications Supply of standard product or standard components Supply of configurable platforms (such as SAP) Configuration and maintenance of such platforms, with or without integration

with underlying infrastructure Supply of custom services, with or without integration with other systems or

the infrastructure Supports/maintenance/renewal of custom applications


Separation of supply and demand has created an explicit competitive market for AM

Major change for internal IT departments AM organizations must now make conscious decisions about their

future services and core qualities

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Multiple independent suppliers Not controlled by one customer organization Unequivocal demands and unequivocal IT orchestration from a

single point are (generally) no longer possible

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Two strategies can be considered: Harmonization and standardizing of the service delivery chain: maximization of

control – challenging Minimizing of control and focusing control on the components that are

essential and well understood: Multiple suppliers work together

Each supplier has their own processes and internal resources (black box approach)

Only interfacing and guarantees are important

This strategy offers flexibility for customers and suppliers


Customer - supplier interface is decisive, because ‘buying’ takes place on the exterior

Little customer involvement in controlling suppliers’ internal delivery processes

Key question in service delivery: “How is coherence and integration (of

delivery and applications) created?”


Some AM demands remain standard: Understandability of service delivery and costs Controllability of costs, applications and services Transferability and comparability of people and application management (for

continuity reasons) Flexibility of applications and an active outlook on the future Reliability of information systems Connectivity of AM and the mutual connectivity of applications


ASL2 can be used for AM of components of the whole and for integral application services

Focus on the interface between customers and suppliers has separated external quality from internal quality

In all service delivery, the integration issue is becoming a variable that requires decisive action

Pro-activity in service delivery and innovation regarding applications is becoming essential

Exchange of knowledge and affiliation with the public domain are becoming more important



1. Introduction to Application Management and ASL22. ASL2 Framework3. Application Support4. Application Maintenance and Renewal5. Connecting Processes - Operational Level6. Management Processes7. Application Strategy8. Application Management Organization Strategy9. Use of ASL2 and implementation

M02 - ASL2 Framework 2/8 | 31/228

Accountable, proactive AM organizations need: Operational and management processes to monitor stability, continuity, and alignment

with the customer’s business process, and agreements with the customer Strategic processes to ensure long-term alignment

AM pillars: Service focus Business domain knowledge

M02 - ASL2 Framework 3/8 | 32/228

ASL2 - A Framework for Application Management ASL2: A Pocket GuideASL2 Self-assessment

M02 - ASL2 Framework 4/8 | 33/228

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Services Perspective Application Perspective

Management processes

Stra

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cO

pera

tiona

lM

anag

ing

Application strategyApplication managementorganization strategy

Application support Application maintenanceand renewal

Connectingprocesses -operational

level

M02 - ASL2 Framework 5/8 | 34/228

Software control

and distribution

Changemanagement

Contract management

Planning and control

Qualitymanagement

Financialmanagement

Suppliermanagement

Application support Application maintenance and renewalConnecting processes -operational level

Application strategyApplication management organization strategy

Management processes

Stra

tegi

cO

pera

tiona

lM

anag

ing

Applicationportfolio

management

Applicationlifecycle

management

ITdevelop-

mentsstrategy

Customer environment

strategy

Customerorganizations

strategy

Capabilitiesdefinition

Technologydefinition

Supplierdefinition

Accountand marketdefinition

Servicedelivery

definition

Configurationmanagement

IT operationmanagement

Continuity management

Usesupport

Realization

Design

Implemen-tation

Impactanalysis

Testing

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M02 - ASL2 Framework 6/8 | 35/228

M02 - ASL2 Framework 7/8 | 36/228

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