Art and romance of heroic service

Art and Romance of

Heroic Service

Oladimeji Joseph Fakayode

What does it mean

to serve?

Nature of Service

Hence Arts?

And Romance

Who serve you?

Who do you serve?

Basic

Expected

Desired

Surprising

Unbelievable

Levels of Service

Excellent Service

SINGAPORE AIRLINES

FINNAIR

VS

Perception points

Shanghai Airport

SMS- AIESEC FINLAND

Who’s your business card for? You

or the person you are giving it to?

Who’s your email for?

[email protected] is

disappointing

Talk to your partner

1

What sucks that you

want to fix?

2.

How does uplifting

our service takes us

closer to 2015

3.What are the critical behaviour

that a service leader should

have for an organization

?