ARINC PROPRIETARY ARINC Innovative Airport Solutions Michael Kunze Regional Sales & Channel Director Central & Eastern Europe.

ARINC PROPRIETARY

ARINCInnovative Airport Solutions

Michael KunzeRegional Sales & Channel Director Central &

Eastern Europe

Page 2

Agenda

Introduction to ARINC

ARINC’s common use system vMUSE

ARINC Airport Solutions

Page 3

ARINC – the company

Established 1929 in the US to provide communications for the aviation

industry

ARINC is owned by the Carlyle Group

Some 3,300 employees worldwide

Headquarters in Annapolis, Airport Systems Offices in Annapolis und Tulsa

Ongoing high growth over the past years – Over $1.1bn Annual Turnover

295 329440

532 558 608 641723

890 9151018

1150

0

200

400

600

800

1000

1200

1400

97 98 99 00 01 02 03 04 05 06 07 08

Revenue ($M) Actual Revenue ($M) Projected

Page 4

EMEA headquartersLondon, UK

Munich, Germany

ARINC continues to build its regional presence

Main office for EMEA in London and for APD in Singapore

In-country Partner and Agent Network in Central & Eastern Europe Managed and supported through the EMEA HQ London

Regional offices in Munich, for DACH Sales & Support

Regional Office in Dubai for Middle East

Additional 50 offices around the globe, just recently 2 offices in India

ARINC Regional Presence

Dubai, UAE

Page 5

Business areas

ARINC is a quality aviation industry supplier for:

Airport Common Use Technology (MUSE, CUSS,...)

Airport Systems and Airport System Integration

Airport Security Systems, & Border Control Connectivity (APIS)

Air/Ground Communications (Datalink, Inflight Voice&Data, Satcom)

Ground/Ground Communications (IP, DSL, Type A, Type B)

Global IT Support and Maintenance

Page 6

ARINC‘s market position and Capabilities

For some time the airport systems market in Europe was

dominated by a single supplier

ARINC has positioned itself clearly as an alternative, by

differentiating in

Excellent service delivery

Satisfied customers

Superior and stable technologies

Fixed firm prices – no surprises

Wide experience with migration of existing systems

ARINC‘s presence in the market has delivered real, tangible

benefits to the industry in general

Page 7

ARINC “Firsts”

FIRST ‘CUTE’ System on Win 2003 / XP platform

FIRST MUSELink VSAT solution

FIRST provider to offer a bar-code printing option

FIRST totally wireless airport

FIRST totally portable CUTE

FIRST operational CUSS installation

FIRST Multi-host CUSS installation

FIRST Global Internet VPN Solution provider to the aviation industry

FIRST live CUPPS installation in Las Vegas

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• “FMG was pleased to choose ARINC to deliver this common-use project, and

ARINC’s professionalism during the installation proves we were right in our

decision.”

• ‘We have found the MUSE platform totally reliable and invite any airport

colleagues choosing a common use supplier to contact us to discuss’

• ‘We are happy for ARINC to use LHR as a reference site and would invite any

of our airline colleagues to contact us directly for further information’

• ‘As a supplier ARINC is regarded by the users at Manchester as a truly world

class organisation’

Outstanding customer satisfaction

ARINC is very keen of course to add the Airports in Romania and other AirportsIn Central and Eastern Europe to this proud list...

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The World integrator of airport IT solutionsThe World integrator of airport IT solutions

ARINC has the most experience as trusted systems integrator of airport IT solutions and has been involved in some of the world’s

most visible projects

Incheon International Airport

Harbin International Airport, China

JFK International Airport

Toronto International Airport

San Francisco International Airport

Sky Harbor Phoenix

Dallas

Dubai International Airport T3

Cairo International Airport T3

Doha International Airport

Page 10

vMUSE

the most modern CUTE solution

Page 11

What is vMUSE?

A browser based platform of shared resources based on Windows® XP and Windows Server 2003® on the server side

Modern IT infrastructure that allows airlines and handlers to access their own hosts and applications from any location in the airport

Offers a common printer device access layer

Other users can have access to other airportapplications (e.g. FIDS, Intranet)

New airlines can be added quickly with ease

Enhances the airports IT infrastructure service offering

MUSE currently supports 85 airports, 270 airlines on 40,000 shared devices

vMUSE : state of the art...but...field proven and reliable

Page 12

ARINC vMUSE – the most modern CUTE PlatformARINC vMUSE – the most modern CUTE Platform

The new ARINC vMUSE™ Passenger check-in platform, which reduces costs to customers, will enable more airport terminals of all sizes

worldwide to adopt common use platform operations

vMUSE comes in Standard, Advanced and Enterprise options

vMUSE Express option for small airports requires workstations only – does not require a core server

Virtual Disc Technology to save on additional Rack space and reduce the number of Servers required

Will run on Windows XP & Vista

Supports native applications

No need for Bespoke Printers or special stock of Boarding Pass Paper

Supports 2D Barcodes for Mobile Check-in

Lower Development and support costs for customers

Supports Portable Check-in solutions

and credit card payments

Collects valuable data on bags for airline and

airport operations

Full CUPPS compliancy and support

Complete Installation, Integration, Support, Maintenance & Training in a total solution package

Page 13

Scalable Solution – Why is vMUSE the right CUTE platform in Romania?

51-unlimited

11-50

1-10

Number of workstations

vMUSE • Full featured system• Full server system• Onsite gateways & routers• All support options available

vMUSE Broadband• Slimmed down core room (2 servers only)• Onsite gateways & routers OR via ARINC

gateway farm in Tulsa• All support options available

vMUSE Express• Non server based solution (TE’s installed on

workstations)• Optional available as portable solution• Internet VPN connection to ARINC gateway

farm in Tulsa• Remote support only

Page 14

User Screen

Page 15

System diagram

ARINC Hosting Center (London)

Easy Check

Internet VPN

BagMatch

vMUSE Express

AviCheck

vMUSE

LocalCheck

BagMatch

Baglink

Gateways

Airlines’ DCS

AviNet

A Variety of ARINC Services Provided in an ASP Model

Page 17

MUSE references

EMEA Americas Asia

Manchester *Birmingham *NurembergMoscow (SVO)MaltaLondon Heathrow *London StanstedFaroFunchalPorto SantoCardiffSouthamptonMunich T2LagosDubaiEdinburgh *Münster/Osnabrück *ZagrebBratislavaPaphosNorwichCorkEast MidlandsNorwichLinzOslo/RyggeShannon*BelfastUfaCairoPunta del Gada

San FranciscoLas VegasWhite PlainsAllentownNew York JFK T1Montego BayBermudaDallasWashington DullesBaltimoreMesaVancouver *Montreal Dorval *CalgaryBarbadosOttawaSanto DomingoBarbadosWichitaIndianapolisKingstonPhoenixPuerto PlataHalifaxOttawaPortland QuebecDetroitGuadalajaraWhite Plains

BusanFijiFukuokaGuamGimpoHiroshimaHong Kong*Incheon SeoulKobe City Air TerminalKagoshimaKomatsuMacauMaleManilaMelbourne *NadiNagasakiNagoya and Nagoya ChubuNamba City Air TerminalNiigataNiokolo KobaOkinawaOsakaPhnom PenhSaigonSendaiSiem ReapSapporoSeoul Incheon and Seoul KimpoTokyo Haneda and TokyoNaritaNiigataPerthSingapore*Vietnam

* Replaced existing supplier

Page 18

Installation / Project

Typical project setup Assignment of project manager / project kick-off meeting onsite Procurement of required peripheral hardware in Europe Procurement of server hardware in US Staging and pre-configuration of server systems in US Shipping all components onsite Installation of server components onsite Preparation of client image Testing Joined rollout of workstations together with technicians from the airport Acceptance testing

-12 -10 -8 -6 -4 -2 0 +2

Project kick-offmeeting

ServerHardware

arrived

Cut overClient

Hardwarearrived All equipment

onsite

Core installation complete

Client installation complete

Documentationcomplete, Handover

Issue purchase orders Core System

configured

Page 19

Flexible Ongoing Operational Support Solutions

ARINC is flexible in its approach to service delivery and can offer various different support solutions. Maintenance & Support usually include:

First level onsite response to failures, resolution maintenance, preventive maintenance, equipment repairs including Help Desk Solution

Second level repair service

Local & Remote Site Administration Service Firmware & system software updates Backup & housekeeping activities Support with airline host addressing Co-ordinating maintenance, update and change control activities for the site

3rd level support for iMUSE system Available 24x7 Regular scheduled maintenance and systems support activities Centralised airline software updates of ARINC certified TEs Deployment of iMUSE software updates and fixes Investigation into iMUSE software discrepancies Configuration management support Document updates and technical bulletins Emergency intervention for failures of iMUSE software

In any cases the customer will always have access to the 3rd level support of ARINC

Page 20

ARINC

Airport Solutions

Page 21

ARINC Airport – Total Airport Solution Concept

Baggage Handling

BagMatch(BRS)

BagLink (BSM Messaging)

Passenger Handling

vMUSE(CUTE)

SelfServ(CUSS)

CUPPS Local-DCS (CKI, WAB & Boarding)

Internet check-in

EasyCheck(CLF)

Airport Operations

AODB(Central Operational DB)

AirVue(FIDS)

GateFlow(Gate& Resource Mgmt)

Contract/Billing

Connectivity

AviNet AirportAviNet Messaging

AviNet Private IP

ARINC’s Integrated Airport

Local CUSS(CUSS app for Local-DCS)

ExpressDrop(Common Bag Drop)

Local WebCheck(Web Check-In for Local-DCS)

InfoHub(Message Broker)

Hosted Solutions

Hosted L-DCS

Hosted BRS

E-Borders & APIS Msg

Security

VeriPax

Page 22

ARINC Baggage Handling

BagMatch™ – ARINC’s BagMatch System uses Radio Frequency Identification of baggage tags to track baggage and quickly locate and return lost bags – a big passenger issue. The system also matches every bag with a flying passenger – a big security issue!

Why? - Enhanced baggage tracking brings tighter security

BagLink™ – ARINC's BagLink enables baggage sorting systems to properly direct baggage to aircraft without delay. BagLink's sophisticated communications server collects baggage-routing messages from multiple airline hosts and distributes the messages to sortation and other airport systems for further processing. BagLink provides the interface between any connected host system and the airport's baggage sortation system and baggage reconciliation system—regardless of which baggage reconciliation system you currently use.

Why? - Baggage Handlers know where each bag is located – down to the position and container on board and aircraft –

bags can be found quickly for unloading

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BagMatch – How is it Implemented ?

“….the comprehensive solution to your multi-faceted baggage processing challenges”

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Provides the virtual bridge between Airline Hosts and automated Baggage Systems

Store and forward of Baggage Messages

32-bit Windows Server with Oracle or SQL Database

Scaleable architecture : Single or Multiple server configuration

DCS DCS DCS

BaggageSortationSystem

BaggageReconciliation

System

TCP/IP

P1024b/P1024c

TCP/IP

BagLink

BagLink – modern BSM Supply Solution

Page 25

SelfServ – ARINC CUSS Solution

CUSS is win-win solution

Passengers Save time Add convenience

Airlines Save costs of dedicated kiosks Lower costs of operation Optimise employee time

Handling Agents Opportunity to drive down personnel costs Can offer better services to their customer

airlines

Airports Better use of limited floor space Improve competitiveness Increase flexibility of operations

Page 26

Current CUSS Reference List

EMEA Americas Asia

BirminghamManchesterHumbersideNottingham / East MidlandsOsloZagrebMoscow Sheremetyevo CairoFlyBe (various locations)

Vancouver Las Vegas***Dallas Fort WorthTorontoWestchesterHalifaxCalgaryEdmontonHalifaxVictoriaPittsburghDetroitMontrealKeownaReginaHamiltonJamaicaQuebecNewfoundlandWhite Plains

NaritaTokyo HanedaOsakaNagoyaChubuKansaiGimpoSingapore

Page 27

Bag Drop CLF – ExpressDrop

Solution for easy bag drop management

Talks to different hosts via common GUI

Facilitates implementation of shared bag drop counters, although passengers handled in different host systems

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Cost efficient gateway-to-host connection

MUSE and WAN from a single source

Service Level Guarantee

Can also be used at non-MUSE airports Supports legacy protocols via

IP conversion Supports IP migration of airline hosts Back office connection Fixed monthly charges No volume and no setup charges

Avinet Airport / Common Airline Host Connectivity

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Messaging

Solutions

Page 30

AviNet – Community of Interest

CAA/FAA

AFTN/FAA

ARINCCommunications

Centers

Airline IndustryFunctions

ACARS

Airline HostSystems

SITA

SENEAM

COCESNA

FreightForwarders

Port Brokers

Suppliers/Vendors

AVICOM(Japanese ACARS)

Network PartnersVANCO, BT, AT&T, Sprint,

MCI, Infonet etc.

National Weather Service

Aviation Service Companies

Credit Card Companies

Car Rental

Companies

SPEC 2000

Airline Settlement Bank

Hotels/Motels

ARINC Information(Database) Services

• UATP

• DCIES/ TeleCheck• TICKETS

U.K. Meteorological Office

CAMS/API(U.S. Customs)

Page 31

ARINC Type B Network - MQ Message Cluster

Washington

London

Frankfurt

Singapore

BangkokSan Francisco

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ARINC typically saves customers 30% on current costs

100100

100100

100100

100

315

535535

605580

315

510

0 100 200 300 400 500 600 700 800

USA

Singapore

Australia

Russia

Kenya

France

UAE

ARINC Other Vendor

Page 33

Various client options

Avinet Web Mail

Outlook POP3/SMTP

Xmail Client

Xgate

Avinet Connector

Page 34

Summary

Technology – state-of-the-art and tried-&-tested

Product Suite – comprehensive

Quality Solutions – 99.98% global availability

Service Assurance – total care over contract lifetime

Customer Base – global, extensive, diverse and highly satisfied

Page 35

Thank you very much !

Mulţumesc

Спасибо вам спасибо !

Michael Kunze – ARINC EMEARegional Sales Director Central & Eastern EuropeMobile +44 (0) 7918 608 327 Email: [email protected]