Architecting Systems that Users Love to Use John Waterworth Flow Interactive Architect Insight Conference 2010
Architecting Systems that Users Love to Use
May 15, 2015
A presentation at the Microsoft Architect Insight Conference 2010.
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Architecting Systems thatUsers Love to Use
John WaterworthFlow InteractiveArchitect Insight Conference 2010
Why so many bad systems?
A complex and ever-changing mix of people and technology engaged in some activity
Socio-technical system
Technology
People Business
EmpathyIntuitionDesignMeaningContext
Which words do like best?
SystemLogicAnalysisProcedureDetail
So what can I do?
Hit the streets
Test the user experience
Ask for feedback
Create some anticipation
Be an advocate for users
Emotional DesignDon Norman
Emotionally Durable DesignJonathon Chapman
A Whole New MindDaniel Pink
Rocket Surgery Made EasySteve Krug
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