Applied Kanban - Bizcamp 2011

Applied KanbanA success: the introduction of Kanban as planning,

monitoring and process-control tool in a small team.

Tuesday 14 June 2011

OpenmindsB2B webhosting // Managed servers

Scalable solutions // Personal approachQuality & guarantees

[email protected] // www.openminds.be // +32 9 225 82 91


mailto:[email protected]

mailto:[email protected]

http://www.openminds.be


The problem


Openminds

•Hosting (support, installations, ...)

•Development

•Sales/marketing

•Administration

•8 people (5 sysadmin, 2 development, 1 sales, but overlap)


Before

•Planning was hard

•Tickets got “lost”

•Hard to delegate a task to a colleague

•No overview


Overview

•Each had his own todo method

•Support: “master in-pile” & “todo”

•Sales: Kristofs book

•Development: All over the place

•Other: when (if) it came to mind


Kanban: what


Goal

•Visualizing the workload

•Planning

•Limit the WIP

•Optimalisation


Standard IT kanban


Standard IT kanban

•Backlog, Ready, Work In Progress, Done


Standard IT kanban


•Task goes from left to right


Standard IT kanban



•WIP is limited


Standard IT kanban



•WIP is limited

•Refill of the backlog through meetings


How we did it


Investing

•Board

•Markers

•Post-its

•Planning poker

•Magnets

•Time


Board location


Board location


Board location


Board layout

•Todo

•Work in progress

•Done

•Waiting for ...


Special area’s

TriageSupport

Datacenter-todoUrgent


TeamsColors


Meetings

•Monday: “planning”

•Tuesday till Friday: “standup”


Planning

•First working day of the week

•Overview of last week

•Selection of workload for this week

•Discussion about each todo-item

•Rating the item


Planning poker

•Fibonacci-series

•? en coffee

•Complexity, not time

•Discussion when the difference is big


Each morningStandup

5 minutes


Delegate


Extra

•Priority is from top to bottom (todo)

•“Pair” for training / difficulties

•Ping-pong: stick the tickets together

•Three magnets per person


Introduction

•No major issues...

•Team wanted some change

•We will evaluate after 2 months


Result


Result

•Planning: major improvement


Result


•Monitoring: nothing gets forgotten


Result



•Overview: very clear


Result




•Workflow gets optimized


Result




•Workflow gets optimized

•Open communication between teams


More result

•Measurement: velocity

•feedback for the planning-meeting


Issues


Issues

•Our board is too small


Issues


•Planning: only one week


Issues



•Existing ticketting system


Issues




•Flexible working hours & morning-meeting


Issues




•Flexible working hours & morning-meeting

•Person still decides what to work on


Post-itsThey don’t stick as they

advertise!


ISO 9001

•We have ISO certification

•Kanban is a perfect fit

•Auditor loved the idea


Bottom line

•It works

•No problem making your own version

•Routine

•Digital board?

•Bigger teams?


Q & A


Applied Kanban

Bernard Grymonpon - Openminds

@openminds / @wonko_behttp://www.openminds.be/




Applied Kanban - Bizcamp 2011

Business

result planning

small planning

board locationtuesday

kanban backlog

workload planning limit

board layout todo work

major issues

week overview