The Kanban System applied to Services

João Paulo Pinto, ISMAIChristiane Lucas Tschaf, CLT

3. Transport

You maybe familiar with this…Muda is all around us…

A method of JIT production that uses standard

containers or lot sizes with a single card attached to it

HOW KANBAN LOGIC WORKS?

2. Each kanban is attached to a task and

functions as a signaling mechanism. You

can only start a new task when a card

becomes available.

The KANBAN LOGIC promotes the pull system

and the continuous flow.

Let me give you an example…

Welcome to the

HANDICRAFT FAIR OF PÓVOA DE VARZIM

Entrance of visitors

Exit of visitors

What you get?• Avoid congestion;• Avoid security problems• Control visitors flow• Ensure that no one is

missing at the end of the day…

Try to apply this to your WIP

take the card

give me the card

One of the Lean principles implies working within the pull system;

ie, producing according of the final customer orders.

Rather than working "pushing" tasks along the value chain.

2. It is possible to work with the current

state of the process, not requiring

previous or sudden changes.

7. Kanban allows to control WIP and reduce lead time and costs.

Remember the Little’s Law: L = W.

João Paulo Pinto, PhD MSc(Eng)INSTITUTO SUPERIOR DA MAIA

[email protected]

Christiane Lucas TscharfCOMUNIDADE LEAN THINKING

[email protected]

Thank you for your attention

This document is available here: www.slideshare.net/Comunidade_Lean_Thinking