Appendices Appendix A Changes in our Department during 2016–17 172 Appendix B Resource statements 173 Appendix C Fraud control certificate 183 Appendix D Staffing statistics 184 Appendix E Work Health and Safety 189 Appendix F Advertising and market research 191 Appendix G Ecologically sustainable development and environmental performance 193 Appendix H Compliance with the Carer Recognition Act 196 Appendix I Changes to disability reporting 198 Appendix J Family Tax Benefit reconciliation data 199 Appendix K Glossary of abbreviations and acronyms 205
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Appendices
Appendix A Changes in our Department during 2016–17 172
Appendix B Resource statements 173
Appendix C Fraud control certificate 183
Appendix D Staffing statistics 184
Appendix E Work Health and Safety 189
Appendix F Advertising and market research 191
Appendix G Ecologically sustainable development and
environmental performance 193
Appendix H Compliance with the Carer Recognition Act 196
Appendix I Changes to disability reporting 198
Appendix J Family Tax Benefit reconciliation data 199
Appendix K Glossary of abbreviations and acronyms 205
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Appendix A
Changes in our Department during 2016–17Figure A–1: Changes in ministerial responsibilities for our Department during 2016–17
From 1 July 2016 to 19 July 2016 From 19 July 2016 to 30 June 2017
Minister for Social Services The Hon Christian Porter MP
Minister for Social Services The Hon Christian Porter MP
Assistant Minister for Social Services and Disability Services The Hon Jane Prentice MP
Assistant Minister for Social Services and Disability Services The Hon Jane Prentice MP
Assistant Minister for Multicultural Affairs The Hon Craig Laundy MP
Assistant Minister for Social Services and Multicultural Affairs Senator the Hon Zed Seselja
Less appropriations drawn from annual or special appropriations above and credited to special accounts and/or corporate Commonwealth entities through annual appropriations
2,039,724 2,034,592
Total net resourcing and payments for DSS7
3,437,360 115,406,829
1 Appropriation Act (No.1) 2016–17 and Appropriation Act (No.3) 2016–17. This may also include prior year departmental appropriation, section 74 retained revenue receipts and section 75 transfers.
2 This item includes an amount of $53.071 million in 2016–17 for the departmental capital budget. For accounting purposes, this amount has been designated as ‘contributions by owners’.
3 ‘Corporate entities’ are corporate Commonwealth entities and Commonwealth companies as defined under the Public Governance, Performance and Accountability Act 2013.
4 Appropriation Act (No.2) 2016-17 and Appropriation Act (No.4) 2016–17.
5 This item does not include ‘special public money’ held in accounts like ‘services for other entities and trust monies’ special accounts.
6 Appropriation receipts from DSS annual and special appropriations for 2016–17 included above.
7 The actual available appropriation for 2016–17 does not include total special appropriations.
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Table B–2: Expenses and resources for Outcomes 1: Social Security
National Relay Service: TTY – 133 677, Speak and listen – 1300 555 727, Internet relay – www.relayservice.com.au www.dss.gov.au
CERTIFICATION OF DEPARTMENTAL FRAUD CONTROL ARRANGEMENTS
I, Finn Pratt, in accordance with section 10 of the Public Governance, Performance and Accountability Rule 2014 and the Commonwealth Fraud Control Policy, certify that the Department of Social Services has taken all reasonable measures to prevent, detect and deal with fraud relating to the department, including by:
a) The conducting of regular fraud risk assessments;
b) Developing and implementing a fraud control plan, compliant with the Commonwealth Fraud Control Guidelines;
c) Having an appropriate mechanism for preventing fraud, including:
i. That officials are made aware of what constitutes fraud;
ii. The risk of fraud is taken into account in planning and conducting activities;
d) Having appropriate mechanisms for detecting incidents of fraud or suspected fraud, including a process to report confidentially;
e) Having an appropriate mechanism for investigating fraud or suspected fraud, consistent with the Australian Government Investigations Standards (AGIS); and
f) Having an appropriate mechanism for recording and reporting incidents of fraud or suspected fraud.
Finn Pratt AO PSM Secretary June 2017
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Appendix D
Staffing statisticsTables D–1 and D–2 provide statistics on ongoing and non-ongoing staff as at 30 June 2017 by location, actual classification (including backfilling for leave) and gender; figures for the previous year are shown in parentheses. Table D–3 gives details on salary ranges as at 30 June 2017.
Table D–1: Ongoing staff employed, by actual classification, gender and location, as at 30 June 2017
Location and classification
Female Male
Part-time Full-time Part-time Full-time Total
Australian Capital Territory 289 (285) 918 (889) 40 (45) 643 (613) 1,890 (1,832)
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Location and classification
Female Male
Part-time Full-time Part-time Full-time Total
Western Australia 0 (2) 1 (2) 1 (1) 0 (2) 2 (7)
APS Level 3 0 (0) 0 (1) 0 (0) 0 (0) 0 (1)
APS Level 4 0 (0) 1 (0) 0 (0) 0 (1) 1 (1)
APS Level 5 0 (2) 0 (1) 1 (1) 0 (1) 1 (5)
DSS total 20 (29) 30 (55) 9 (11) 23 (38) 82 (133)
Table D–3: Salary ranges by APS classification level, as at 30 June 2017
Classification Range of salaries
APS Level 1 $48,915 – $49,516
APS Level 2 $51,088 – $56,849
APS Level 3 $59,040 – $64,060
APS Level 4 $66,890 – $74,277
APS Level 5 $73,461 – $78,451
APS Level 6 ¹ $80,463– $104,213
EL 1 ¹ $100,254 – $150,385
EL 2 ¹ $118,164 – $163,268
SES Band 1 $168,422 – $206,317
SES Band 2/ Band 3 $230,000 – $320,000
Notes:
Salaries are based on the lowest to the highest salaries paid to DSS employees against each classification as at 30 June 2017. This includes salary matching and IFAs.
APS equivalents for DSS classifications:Senior Public Affairs Officer = EL 2 Special Counsel / Deputy Branch Manager = EL 2 (top salary point) Public Affairs Officer 3 = EL 1 Principal Legal Officer = EL2Public Affairs Officer 2 = APS Level 6 Senior Legal Officer = EL 1Public Affairs Officer 1 = APS Level 4–5 Legal Officer = APS Level 3–6
1 Where the non-SES Individual IFA salary is higher than the classification against the DSS EA, the IFA salary for the classification is used.
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Appendix E
Work Health and SafetyInitiatives and health and safety outcomesOur focus on work health and safety outcomes in 2016–17 shows positive results in reducing incidences of workers’ compensation claims and improving return to work outcomes for our injured or ill employees:
» reduction in the number of workers compensation claims received in 2016–17 by 46 per cent compared to claims received in 2012–13
» reduction in the number of psychological claims accepted to one in 2016–17 compared to four in 2015–16
» no increase in the number of muscular skeletal injuries with six accepted claims in 2015–16 and 2016–17
» reduction of 19 per cent in the total number of incapacity weeks paid in 2016–17 compared to 2014–15
» improvement in return to work outcomes with 80 per cent of employees achieving rehabilitation goals in 2016–17 compared to 60 per cent in 2014–15.
A key strategy in addressing muscular skeletal health for 2017–18 will be new furniture and equipment to be used in our new premises in Tuggeranong. The new building will be fitted with sit/stand desks for all National Office staff and the same will be offered to employees across the organisation on an as-required basis.
We will continue to focus on encouraging early identification, reporting and response to workplace hazards and injuries in the workplace to further improve work health and safety and return to work performance.
Other initiatives implemented in 2016–17 to ensure the health, safety and welfare of workers included:
» investing in our rehabilitation and return to work system, ensuring compliance with our legislative obligations
» providing early intervention support to our injured or ill employees to assist them to remain at or return to work safely and promoting the health benefits of work
» strengthening our partnership with Comcare through knowledge and information sharing
» actively participating in APS working groups, providing leadership and involvement in scheme design
» in order to reduce unscheduled absences during the flu season, employees were invited to participate in the annual flu vaccination program. Nationally, 43 per cent of employees participated in this program.
» a new Employee Assistance Provider was engaged during the 2016–17 reporting period — it has been proactive in promoting its services. Employee participation in wellbeing seminars and other similar services has increased significantly. C
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Notifiable incidentsIn 2016–17 there was one notifiable incident in relation to a serious injury of a person.
No investigations were carried out under part 10 of the Work Health and Safety Act 2011.
Other mattersThere were no other matters that met the reporting thresholds contained in the guidelines approved by the Joint Committee of Public Accounts and Audit for the Australian Parliament.
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Appendix F
Advertising and market researchDuring 2016–17, we conducted the following advertising campaign:
» Stop it at the start.
Further information on the advertising campaign is available at dss.gov.au and in the reports on Australian Government advertising prepared by the Department of Finance. Those reports are available on the Department of Finance website at finance.gov.au.
The organisations listed below provided advertising and market research activities that supported advertising campaigns and social policy design.
There were no payments to creative advertising agencies in 2016–17.
Table F–1: Payments to market research and polling organisations in 2016–17
Provider Service ProvidedAmount paid
$ (incl GST)
Colmar Brunton Pty Ltd Social policy research – Longitudinal Study of Indigenous Children (LSIC)
368,986
Colmar Brunton Pty Ltd Social policy research – Longitudinal Study of Indigenous Children (LSIC)
107,507
Colmar Brunton Pty Ltd Market research – Data Exchange Client Survey
65,988
Hall & Partners | Open Mind Pty Ltd Market research – Stop it at the Start Campaign
197,911
Hall & Partners | Open Mind Pty Ltd Market research – National Disability Insurance Scheme (NDIS) Quality and Safeguards
39,303
Hall & Partners | Open Mind Pty Ltd Market research – National Disability Insurance Scheme (NDIS) Quality and Safeguards
15,295
Orima Research Pty Ltd Market research – 2016 APS Census Survey
29,200
Taylor Nelson Sofres Australia Pty Ltd Market research – Stop it at the Start Campaign
184,800
Taylor Nelson Sofres Australia Pty Ltd Market research – Stop it at the Start Campaign
19,209
Taylor Nelson Sofres Australia Pty Ltd Market research – Building Employer Demand
72,930
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Provider Service ProvidedAmount paid
$ (incl GST)
Taylor Nelson Sofres Australia Pty Ltd Market research – Digital Literacy for Older Australians
25,300
Taylor Nelson Sofres Australia Pty Ltd Market research – Digital Literacy for Older Australians
106,700
Taylor Nelson Sofres Australia Pty Ltd Market research – National Disability Insurance Scheme (NDIS)
165,000
Total 1,398,129
Table F–2: Payments to direct mail organisations in 2016–17
Provider Service ProvidedAmount paid $
(incl GST)
National Mailing & Marketing Pty Ltd Distribution of publications and products
25,962
Total 25,962
Table F–3: Payments to media advertising organisations in 2016–17
Provider Service ProvidedAmount paid $
(incl GST)
Dentsu Mitchell Media Australia Pty Ltd Advertising 15,158
Dentsu Mitchell Media Australia Pty Ltd Advertising 39,831
Dentsu Mitchell Media Australia Pty Ltd Advertising 13,689
Dentsu Mitchell Media Australia Pty Ltd Advertising 40,678
Dentsu Mitchell Media Australia Pty Ltd Advertising 5,168,921
Dentsu Mitchell Media Australia Pty Ltd Recruitment advertising 112,707
Total 5,390,984
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Appendix G
Ecologically sustainable development and environmental performanceSection 516A of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act) requires Commonwealth agencies to report against two core criteria:
» how the agency accords with and contributes to the principles of ecologically sustainable development
» the environmental performance of the agency, including the impact of its activities on the natural environment, how these are mitigated and how they will be further mitigated.
The following sections specifically address the requirements of section 516A of the EPBC Act.
How DSS accords with and contributes to environmentally sustainable developmentWe address the Ecologically Sustainable Development principles of inter-generational equity and improved valuation, pricing and incentive mechanisms through our procurement policy and the Green Lease Schedule to property leases. The principles relating to scientific certainty and biological diversity are generally of limited application to our activities. We do not administer any legislation that has a direct impact on ecologically sustainable development.
Environmental performanceOur sustainability framework includes an environmental policy, an environmental management system, a register of aspects and impacts on the environment and a plan to address those impacts.
Environmental Management SystemOur Environmental Management System is a structured management tool for identifying and minimising the impacts of our activities on the environment. At the core of the system is a corporate environmental policy that accords with the principles of ecologically sustainable development. The environmental policy states:
We at the Department commit to integrating sustainable workplace practices into our activities in order to improve our environmental performance.
The system contains procedures and registers for identifying legal and other obligations; identifying potential and actual risks to the environment from our activities, products or services and addressing those risks; communicating to staff and stakeholders; and assessing compliance with our plans. C
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Environmentally Conscious Office Staff NetworkWe have established an Environmentally Conscious Office Staff Network at our sites across Australia. The Network’s role is to encourage environmentally sustainable practices in the workplace.
Measures taken to minimise the effect of activities on the environmentThe following tables provide quantitative information on the measures taken to minimise the effect of activities on the environment and environmental performance data in respect of energy and waste production.
Table G–1: Energy, waste and water efficiency measures and monitoring mechanisms
Measures takenMechanisms for monitoring and review
Energy
The following sites have Green Lease Schedules (GLS) in place: • Centennial Plaza (levels 8 and 9), Sydney• Holwell Street, Greenway• Jacana House (levels 2 and 3), DarwinNational Australian Built Environment Reporting System (NABERS) assessments are undertaken annually at each of these sites
Conduct annual NABERS assessments to ensure energy consumption is minimised.
Building Management Committee meetings are conducted as required under GLS
Continue to conduct Building Management Committee meetings.
DSS participated in Earth Hour 2017 Continue to participate in Earth Hour each year
Waste
DSS has been a signatory to the ACT Government ACTSmart Office Program since 2010. Participation in the Program leads to accreditation as an ACTSmart Office, which recognises offices that actively recycle. Reducing the amount of waste sent to landfill will reduce our impact on the environment
Regularly monitor the amount of waste removed from Canberra based sites.Continue to examine new ways of reducing waste to landfill.
Organic waste from our Tuggeranong site in Canberra is separated and sent to a worm farm.Batteries, printer cartridges and fluorescent tubes are recycled
Water
Fifty-one rainwater tanks with a total capacity of 203,020 litres are installed across the grounds of the Tuggeranong Office Park. The water is used to offset the use of potable water for landscape irrigation
Continue to examine new ways of reducing water consumption.
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Table G–2: Environmental performance indicators
Performance Measure Indicator 2016–17 2015–16
Energy efficiency
Total consumption of energy in buildings
Electricity consumption(kWh)a 4,788,017 5,473,633
Total consumption of energy in vehiclesb
Diesel (L) 9,218 12,611
E10 (Biofuel) (L) 4,578.13 7,949
Unleaded petrol (L) 23,192 31,619
Total vehicle distance travelledc Motor vehicle distance travelled (km)
399,126 803,056
Total air travel distance Air travel distance (km)d 10,735,659 12,459,777
Waste
Office paper waste production (National)
Waste paper to recycling facilities (tonnes)
148.2 170.1
Commingled Recycling (including cardboard but excluding office paper) (Canberra Sites)
Commingled waste to recycling facilities (tonnes)
27.69 33
Organic waste (Canberra sites) Organic waste to worm farms (litres)
18,000 15,000
Landfill Landfill waste to ACT landfill (tonnes)
82 84
a Figures for 2016–17 are not readily comparable given relocations in State Offices due to lease renewals and Machinery of Government (MoG) changes, which impacted the DSS property portfolio.
b Fuel consumption in vehicles data is based on the 2016–17 FBT year. The deviation in data for vehicles is due to changed fleet profile following MoG changes in 2015–16.
c The deviation in data for vehicles is due to changed fleet profile following MoG changes in 2015–16.
d Air travel has reduced following MoG changes in 2015–16.
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Appendix H
Compliance with the Carer Recognition ActThrough the Carer Recognition Act 2010 (CR Act), the Australian Government recognises the exceptional contribution made by unpaid carers.
The CR Act stipulates that carers should have the same rights, choices and opportunities as other Australians. To help achieve this, the CR Act sets out reporting and consultation obligations for APS agencies with responsibilities towards carers.
Subsection 7(1) — Each public service agency is to take all practicable measures to ensure that its employees and agents have an awareness and understanding of the Statement for Australia’s Carers.
We promote staff awareness and understanding of the CR Act and the Statement for Australia’s Carers (the Statement) through our intranet and other departmental resources.
We inform the general public about the Statement on Carer Gateway at carergateway.gov.au. We also fund Carers Australia to coordinate and manage National Carers Week activities each October. These activities raise the general public’s awareness of carers and their role, and inform carers about available services and assistance.
Subsection 7(2) — Each public service agency’s internal human resources policies, so far as they may significantly affect an employee’s caring role, are to be developed having due regard to the Statement for Australia’s Carers.
Our human resources policies comply with the principles contained in the Statement.
Our Enterprise Agreement (EA) includes special carers leave entitlements and ensures staff can access health and diversity rooms when they are required to deal with unforeseen caring responsibilities.
Staff can access free counselling arranged through the Employee Assistance Program (EAP).
Our intranet also provides employees and managers with information about carers’ entitlements and internal and external resources.
Subsection 8(1) — Each public service care agency is to take all practicable measures to ensure that it, and its employees and agents, take action to reflect the principles of the Statement for Australia’s Carers in developing, implementing, providing or evaluating care supports.
Our standard funding agreement terms and conditions oblige funding recipients to comply with relevant laws, Australian Government policies, codes of ethics, regulations or industry standards relevant to the activity.C
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Subsection 8(2) — Each public service care agency is to consult carers, or bodies that represent carers, when developing or evaluating care supports.
In 2016–17 individual carers and representatives of carer organisations participated in consultations about a review of the assessment process that determines qualification for Carer Payment and Carer Allowance.
We continue to fund a peak body to represent carers’ issues to the Government and the Department.
Announced by the Government on 7 November 2016 the National Disability and Carers Advisory Council (the Council) was formed and has met twice in 2016–17, an inaugural meeting on 14 December 2016 in Canberra and a second meeting on 3 May 2017 in Melbourne. The Council is an important mechanism to help drive implementation of the National Disability Strategy 2010–2020, with the Second Implementation Plan released on 1 December 2016. The Council will also advise Government on reforms to the employment of people with disability and in carer supports and services. Members will be advising on issues relating to the full roll-out of the NDIS and its interface with mainstream services.
The Council has established a Carer Reform Working Group which has agreed to focus on priority activities over the next year to include; enhancing the evidence base on the valuable role of carers in the lives of many Australians, the significant contribution they make to society and the economy, and the significant challenges they face in looking after the people they care for. This research will enable the Council to bring forward to Government proposals that will help progress carers’ social and economic opportunities and social inclusion.
The Carer Gateway Advisory Group (CGAG) was established to provide advice on the development of Stage One and Two of the Integrated Plan for Carer Support Services (the Plan). CGAG met on a monthly basis during its term from June 2015 to March 2017 and its membership consisted of key leaders and representatives from peak bodies with specific expertise and interest in carers, as well as consumer advocates.
A Carer Subject Matter Expert Working Group was also established in August 2015 to inform the ongoing development of the Plan. Membership consists of carers and representatives that have operational level expertise and knowledge of working with carers. This Group has met on six occasions over the past 12 months as part of the co-design process of Stage Two of the Plan, being the development of a draft Service Delivery Model for a proposed new integrated carer support service system.
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Appendix I
Changes to disability reportingSince 1994, non-corporate Commonwealth entities have reported on their performance as policy adviser, purchaser, employer, regulator and provider under the Commonwealth Disability Strategy. In 2007–08 reporting on the employer role was transferred to the APSC State of the Service Report and the APS Statistical Bulletin. These reports are available at apsc.gov.au. From 2010–11 entities have no longer been required to report on these functions.
The Commonwealth Disability Strategy has been overtaken by the National Disability Strategy 2010–2020 (the Strategy), which sets out a 10-year national policy framework to improve the lives of people with disability, promote participation and create a more inclusive society. A high-level, two-yearly report will track progress against each of the six outcome areas of the Strategy and present a picture of how people with disability are faring. The first of these reports is available at dss.gov.au/nds.
Family Tax Benefit reconciliation dataThe purpose of Family Tax Benefit (FTB) reconciliation is to determine whether a family was eligible to receive payment and, if so, whether they received their correct entitlement. Following each entitlement year, actual family income is reconciled with the amount of FTB paid in instalments throughout the previous year. Reconciliation also determines if a family is eligible for the end of year FTB supplements. This may result in a family receiving a top-up payment, a debt being raised or no change.
Table J–1 shows reconciliation outcomes for FTB recipients for the 2014–15 and 2015–16 entitlement years. The FTB population includes individuals who were reconciled as entitled to FTB, not entitled to FTB or who had not reconciled their entitlement.
The majority of nil change instalment recipients were ineligible for the end of year supplement because they were late meeting the reconciliation conditions, or chose to defer receipt of instalment payments (zero rate recipients) and were found to be ineligible on reconciliation, or were eligible for Rent Assistance only.
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Table J–1: Reconciliation outcomes, as at 30 June 2017
Entitlement yeara
2015–16 2014–15
Top-ups
Number of recipients 1,389,241 1,551,854
Per cent of total recipient number 75.1% 79.3%
Total amount $3,461m $3,970m
Average amount $2,491 $2,558
Overpayments
Number of recipients 182,557 195,795
Per cent of total recipient number 9.9% 10.0%
Total amount $352m $347m
Average amount $1,930 $1,774
Nil changes (instalment)
Number of recipients 22,753 71,049
Per cent of total recipient number 1.2% 3.6%
Nil changes (lump sum recipient)
Number of recipients 30,594 58,605
Per cent of total recipient number 1.7% 3.0%
No outcome — Grantb
Number of recipients 63,086 51,244
Per cent of total recipient number 3.4% 2.6%
No outcome — Non-lodgerc
Number of recipients na 29,113
Per cent of total recipient number na 1.5%
No outcome — Otherd
Number of recipients 160,756 39
Per cent of total recipient number 8.7% 0.0%
Total
Number of recipients 1,848,987e 1,957,699
a Reconciliation data reported as at 30 June 2017 for 2015–16 (quarter 4) and 30 June 2016 for 2014–15 (quarter 8). Reconciliation data is not considered mature until quarter 8 when the data stabilises.
b No outcome — Grant are recipients who claimed Family Tax Benefit by lump sum claim. Reconciliation of their entitlement is not required as their claim is made with known income and entitlement for end of year supplements. If new information is provided to DHS (such as an income update or compliance with the immunisation requirement) a No outcome — Grant recipient will be reconciled and move to a new reconciliation outcome.C
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c No outcome — Non-lodgers are recipients who have not reconciled their entitlement to FTB by 30 June 2017.
d No outcome — Other are recipients that have their entitlement to Family Tax Benefit pending reconciliation or are late lodgers for their Family Tax Benefit entitlement.
e The reduction in the Family Tax Benefit population is primarily due to the reduction of the Family Tax Benefit Part B primary earner income limit on 1 July 2015 from $150,000 to $100,000.
Table J–2 shows outstanding reconciliation debt by state for FTB families for the 2011–12 to 2015–16 entitlement years.
Table J–2: Outstanding reconciliation debt, as at 30 June 2017
a The state or territory is based on the recipient’s address at 30 June 2017. This address may differ from their address when the debt was incurred.
b Reconciliation data reported as at 30 June 2017. This is quarter 4 for 2015–16, quarter 8 for 2014–15, quarter 12 for 2013–14, quarter 16 for 2012–13 and quarter 20 for 2011–12. Reconciliation data is not considered mature until quarter 8 when the data stabilises.
c ‘Not recorded’ includes recipients with overseas addresses, addresses that are post office boxes (rather than street addresses), and invalid addresses (e.g. for people who are no longer recipients).
d Any discrepancies between totals and sums of components are due to rounding.
Table J–3 shows FTB families by state who had part or all of their tax refund withheld to offset a reconciliation debt for the 2011–12 to 2015–16 entitlement years. Offsets applied to non-lodger, qualification and prior year reconciliation debt are not included.
Table J–3: Recipients with tax refund reconciliation offset, as at 30 June 2017
State/territorya
Entitlement year b
2015–16 2014–15 2013–14 2012–13 2011–12
Australian Capital Territory 1,263 1,253 1,035 1,027 1,152
New South Wales 25,383 24,748 21,967 19,009 19,880
Northern Territory 821 801 764 658 638
Queensland 16,103 16,584 15,199 14,652 15,582
South Australia 5,666 5,540 5,114 4,583 4,796
Tasmania 1,532 1,500 1,385 1,308 1,307
Victoria 21,794 21,242 18,658 15,838 16,374
Western Australia 7,898 8,261 7,772 7,652 8,186
Not recorded c 164 217 294 299 394
Total 80,624 80,146 72,188 65,026 68,309
a The state or territory is based on the recipient’s address at 30 June 2017. This address may differ from their address when the debt was incurred.
b Reconciliation data reported as at 30 June 2017. This is quarter 4 for 2015–16, quarter 8 for 2014–15, quarter 12 for 2013–14, quarter 16 for 2012–13 and quarter 20 for 2011–12. Reconciliation data is not considered mature until quarter 8 when the data stabilises.
c ‘Not recorded’ includes recipients with overseas addresses, addresses that are post office boxes (rather than street addresses), and invalid addresses (e.g. for people who are no longer recipients).C
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Table J–4 shows the average adjusted taxable income by state for FTB families who incurred a reconciliation debt, for the 2011–12 to 2015–16 entitlement years, including recipients who were found to be ineligible on reconciliation.
Table J–4: Average adjusted taxable income for reconciliation debtors, as at 30 June 2017
State/territorya
Entitlement Year b
2015–16 2014–15 2013–14 2012–13 2011–12
Australian Capital Territory $105,897 $112,960 $107,220 $104,581 $105,848
New South Wales $100,421 $102,938 $100,081 $96,672 $98,753
South Australia $93,361 $97,321 $96,265 $93,636 $95,557
Tasmania $92,526 $93,133 $92,195 $88,561 $89,742
Victoria $98,548 $100,274 $97,917 $95,963 $98,449
Western Australia $102,273 $111,019 $108,942 $107,728 $108,905
Not recordedc $103,213 $102,232 $99,794 $97,574 $97,971
Total $98,956 $102,443 $100,339 $97,767 $99,683
a The state or territory is based on the recipient’s address at 30 June 2017. This address may differ from their address when the debt was incurred.
b Reconciliation data reported as at 30 June 2017. This is quarter 4 for 2015–16, quarter 8 for 2014–15, quarter 12 for 2013–14, quarter 16 for 2012–13 and quarter 20 for 2011–12. Reconciliation data is not considered mature until quarter 8 when the data stabilises.
c ‘Not recorded’ includes recipients with overseas addresses, addresses that are post office boxes (rather than street addresses), and invalid addresses (e.g. for people who are no longer recipients).
Table J–5 shows the average adjusted taxable income by claim type for FTB families for the 2014–15 and 2015–16 entitlement years. Families who were found to be ineligible upon reconciliation are not included.
Table J–5: Average adjusted taxable income by claim type, as at 30 June 2017
Claim type
Entitlement year a
2015–16 2014–15
Lump sum $80,601 $80,659
Instalment $54,261 $57,492
a Reconciliation data reported as at 30 June 2017 for 2015–16 (quarter 4) and 30 June 2016 for 2014–15 (quarter 8). Reconciliation data is not considered mature until quarter 8 when the data stabilises.
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Table J–6 shows the income distribution of adjusted taxable income for FTB families for the 2014–15 and 2015–16 entitlement years. Families who were found to be ineligible upon reconciliation are not included. Families who have not yet reconciled their entitlement are not included.
Table J–6: Adjusted taxable income across ranges, as at 30 June 2017
Entitlement yeara
2015–16 2014–15
Adjusted Taxable income ($)FTB Part A recipients
FTB Part B recipients
FTB Part A recipients
FTB Part B recipients
0 to less than 20,000 281,855 279,265 315,318 312,276
20,000 to less than 40,000 409,108 404,792 439,915 435,124
40,000 to less than 60,000 307,686 292,058 339,904 320,121
60,000 to less than 80,000 248,061 194,156 278,301 213,561
80,000 to less than 100,000 227,425 133,471 254,761 148,718
100,000 to less than 150,000 118,128 38,183 142,904 142,072
150,000 to less than 200,000 5,225 1,780 6,018 8,231
200,000 to less than 250,000 636 419 762 612
250,000 to less than 300,000 166 122 215 179
300,000 or more 271 220 310 270
Totalb 1,598,561 1,344,466 1,778,408 1,581,164
a Reconciliation data reported as at 30 June 2017 for 2015–16 (quarter 4) and 30 June 2016 for 2014–15 (quarter 8). Reconciliation data is not considered mature until quarter 8 when the data stabilises.
b Some families with higher incomes are eligible to receive FTB. They include:
1 Recipients with large families
2 Recipients who were entitled to an income support payment for part of the year
3 Recipients whose personal circumstances change during the year (e.g. recipients with new partners who were eligible for FTB as a single person but are ineligible when partnered due to increased income)
4 Certain groups of recipients who are free of the FTB Part A or FTB Part B income tests
5 Child Disability Allowance (CDA) recipients eligible for FTB Part A due to CDA savings provisions originally introduced in 1993 (CDA was not asset or income-tested, and CDA qualification entitled families to a minimum amount of Family Allowance free of any means test prior to January 1993).
Recipients who are entitled to an income support payment are not subject to the FTB Part A income test or the FTB Part B primary earner income test. Certain payments, such as superannuation lump sums, are included in adjusted taxable income but these do not necessarily preclude recipients from receiving income support.
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Appendix K
Glossary of abbreviations and acronymsAAO Administrative Arrangements Order
AAGE Australian Association of Graduate Employers
AASB Australian Accounting Standards Board
AAT Administrative Appeals Tribunal
ADE Australian Disability Enterprise
AGA Australian Government Actuary
AGIS Australian Government Investigation Standards
AHURI Australian Housing and Urban Research Institute
ANAO Australian National Audit Office
AO Order of Australia
APS Australian Public Service
APSC Australian Public Service Commission
ATO Australian Taxation Office
AVS Australian Valuation Solutions
BMA Bilateral Management Arrangement
BSWAT Business Services Wage Assessment Tool
CGAG Carer Gateway Advisory Group
COAG Council of Australian Governments
CPI Consumer Price Index
CR Act Carer Recognition Act 2010
CSS Commonwealth Superannuation Scheme
DES Disability Employment Services
DEX DSS Data Exchange
DHS Department of Human Services
DRC Depreciated Replacement Cost
DSP Disability Support Pension
DSS Department of Social Services
DVA Department of Veteran’s Affairs
EA Enterprise Agreement
EAP Employee Assistance program
EMG Executive Management Group
EPBC Act Environment Protection and Biodiversity Conservation Act 1999 Cha
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FBT Fringe Benefits Tax
FRR Financial Reporting Rule
FTB Family Tax Benefit
GLS Green Lease Schedule
GST Goods and Services Tax
ICT Information Communication and Technology
IFAs Individual Flexibility Arrangements
LPI Labour Price Index
MoG Machinery of Government
NABERS National Australian Built Environment Reporting System
NAHA National Affordable Housing Agreement
NDIA National Disability Insurance Agency
NDIS National Disability Insurance Scheme
NHHA National Housing and Homelessness Agreement
NPAH National Partnership Agreement on Homelessness
NRAS National Rental Affordability Scheme
OPA Official Public Account
PAES Portfolio Additional Estimates Statements
PBS Portfolio Budget Submission
PGPA Act Public Governance, Performance and Accountability Act 2013
PID Act Public Interest Disclosure Act 2013
PSM Public Service Medal
PSS Public Sector Superannuation Scheme
RTO Refundable Tax Offsets
SES Senior Executive Service
SFSS Student Financial Supplement Scheme
SKB Schoolkids Bonus
SMEs Small and Medium Enterprises
SMG Senior Management Group
SSAT Social Security Appeals Tribunal
Abbreviations and conventions— Nil
na Not available
$m $ million
$b $ billionNote: Figures in tables and generally in text have been rounded. Discrepancies in tables between totals and sums of components are due to rounding
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Compliance index 208
Index of figures and tables 213
Alphabetical index 217
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Compliance indexList of requirementsIndex of information provided in compliance with 2017 Requirements for Annual Reports for Non-corporate Commonwealth entities.
Description Location Requirement
Letter of transmittal vi Mandatory
Aids to access
Table of contents ii–iii Mandatory
Alphabetical index 217 Mandatory
Glossary 205 Mandatory
List of requirements 208 Mandatory
Details of contact officer Inside back cover Mandatory
Internet home page address Outside back cover Mandatory
Internet address for report Outside back cover Mandatory
Review by Departmental Secretary
Review by the departmental secretary 1–3 Mandatory
Where the outcomes and program structures differ from PBS/PAES or other portfolio statements accompanying any other additional appropriation bills, details of variation and reasons for change
– If applicable — Mandatory
Report on the Performance of the Department
Annual Performance Statements
Annual performance statement in accordance with paragraph 39(1)(b) of the PGPA Act and section 16F of the PGPA Rule
17–81 Mandatory
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Description Location Requirement
Report on Financial Performance
Discussion and analysis of the Department’s financial performance
115–168 Mandatory
Agency resource statement and total payments of the Department
173–182 Mandatory
Discussion and details of any significant changes in financial results from previous or current reporting period
– If applicable — Mandatory
Management and Accountability
Corporate Governance
Information on compliance with section 10 of the PGPA Rule (fraud systems)
90, 183 Mandatory
Certification by the Secretary that fraud risk assessments and fraud control plans have been prepared
183 Mandatory
Certification by the Secretary that appropriate mechanisms for preventing, detecting incidents of, investigating or otherwise dealing with, and recording or reporting fraud that meet the specific needs of the Department are in place
183 Mandatory
Certification by the Secretary that all reasonable measures have been taken to deal appropriately with fraud relating to the entity
183 Mandatory
Outline of structures and processes in place for the Department to implement principles and objectives of corporate governance
84–87 Mandatory
Statement of significant issues reported to the Minister under paragraph 19(1)(e) of the PGPA Act that relates to non-compliance with finance law and action taken to remedy non-compliance
– If applicable — Mandatory
External Scrutiny
Significant developments in external scrutiny and the Department’s response to the scrutiny
96–103 Mandatory
Judicial decisions and decisions of administrative tribunals and by the Australian Information Commissioner that may have a significant effect on the operations of the Department
97 Mandatory
Reports on operations of the Department by the Auditor-General (other than reports under section 43 of the PGPA Act), a Parliamentary Committee, or the Commonwealth Ombudsman
96–103 Mandatory
Any agency capability review – If applicable — Mandatory
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Description Location Requirement
Management of Human Resources
Assessment of effectiveness in managing and developing human resources to achieve departmental objectives
104 Mandatory
Statistics on the Department’s APS employees on an ongoing and non-ongoing basis; including the following:• Staffing classification level• Full-time employees• Part-time employees• Gender• Staff location• Employees who identify as Indigenous.
105, 184–188 Mandatory
Enterprise agreements, individual flexibility arrangements, Australian workplace agreements, common law contracts and determinations under subsection 24(1) of the Public Service Act 1999
108 Mandatory
Number of SES and non-SES employees covered by arrangements above
108 Mandatory
Salary ranges for APS employees by classification level
188 Mandatory
Non-salary benefits provided to employees 109 Mandatory
Number of employees at each classification level who received performance payments
– If applicable — Mandatory
Aggregate amounts of performance pay at each classification level
– If applicable — Mandatory
Average amount of performance payment, and range of such payments, at each classification level
– If applicable — Mandatory
Aggregate amount of performance payments – If applicable — Mandatory
Assets Management
Assessment of effectiveness of assets management where asset management is a significant part of the Department’s activities
111 If applicable — Mandatory
Purchasing
Assessment of the Department’s performance against the Commonwealth Procurement Rules
113 Mandatory
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Description Location Requirement
Consultants
Summary statement detailing the number of new contracts engaging consultants entered into during the year; the total actual expenditure on all new consultancy contracts entered into during the year (inclusive of GST); the number of ongoing consultancy contracts that were entered into during prior year; and the total actual expenditure in the reporting year on the ongoing consultancy contracts (inclusive of GST)
112 Mandatory
Summary statement regarding the engagement of consultants in the format specified at paragraph 17AG (7)(b) of the PGPA Rule
112 Mandatory
Summary of the policies and procedures for selecting and engaging consultants and the main categories of purposes for which consultants were selected and engaged
112 Mandatory
Statement regarding information about actual expenditure on contracts for consultancies in the format specified at paragraph 17AG (7)(d) of the PGPA Rule
112 Mandatory
Australian National Audit Office Access Clauses
Absence of provisions in contracts allowing access by the Auditor-General
112 If applicable — Mandatory
Exempt Contracts
Contracts exempted from publication in AusTender
112 If applicable — Mandatory
Small Business
Summary statement detailing procurement initiatives supporting small business using the text as specified at paragraph 17AG (10)(a) of the PGPA Rule
113 Mandatory
Procurement practices to support small and medium enterprises
113 Mandatory
If the entity is considered by the Finance Minister as ‘material in nature’—a statement must be included using the text as specified at paragraph 17AG (7)(c) of the PGPA Rule
113 If applicable — Mandatory
Financial Statements
Financial statements 115–168 Mandatory
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Description Location Requirement
Other Mandatory Information
Statement in relation to advertising campaigns conducted as specified at paragraph 17AH (1)(a)(i) of the PGPA Rule
191–192 If applicable — Mandatory
Statement confirming that no advertising campaigns were conducted for the reporting period, as specified at paragraph 17AH (1)(a)(ii) of the PGPA Rule
191 If applicable — Mandatory
Statement providing information on grants awarded for the reporting period, as specified at paragraph 17AH (1)(b) of the PGPA Rule
93 If applicable — Mandatory
Disability reporting, referencing the Department’s website for further information
198 Mandatory
Webpage address where the Department’s Information Publication Scheme statement pursuant to Part II of FOI Act can be located
94 Mandatory
Correction of material errors in previous annual report
– If applicable — Mandatory
Information required by other legislation (various) vi, 189,193–195, 196–197
Mandatory
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Index of figures and tablesFigure 0.1: Department of Social Services outcome and program structure,
as at June 2017
Figure 1.1.1: Organisational structure, as at June 2017
Figure 1.1.2 Our national presence, as at 30 June 2017
Figure 1.2.1: DSS portfolio, as at 30 June 2017
Table 2.1.1: Performance criteria for Purpose 1 Social Security
Table 2.1.2a: Total future lifetime cost (in current year dollars) by current welfare class, June 2015
Table 2.1.2b: Average future lifetime cost (in current year dollars) by current welfare class, June 2015
Table 2.1.3: Expected average proportion of future lifetime years not receiving income support payments, June 2015
Table 2.1.4: Percentage of recipients who are not receiving income support within 3/6/12 months after exiting Student Payments
Table 2.1.5: Percentage of recipients who exit income support within 3/6/12 months
Table 2.1.6: Percentage of recipients reporting employment income
Table 2.1.7a: Percentage of recipients receiving a part-rate of payment due to the income or assets test — Family Tax Benefit
Table 2.1.7b: Percentage of recipients receiving part-rate payment due to income or assets test — welfare payments (excluding Family Tax Benefit)
Table 2.1.8a: Percentage of the targeted population supported financially because they are unable to fully support themselves or require assistance with the direct costs of raising children — Family Tax Benefit
Table 2.1.8b: Percentage of the targeted population supported financially because they are unable to fully support themselves or require assistance with the direct costs of raising children — welfare payments (excluding Family Tax Benefit)
Table 2.1.9a: Percentage of recipients aligned to specific policy objectives or payment conditions — Family Tax Benefit income test categories
Table 2.1.9b: Percentage of recipients aligned to specific policy objectives or payment conditions — Family Tax Benefit immunisation and maintenance income reduction
Table 2.1.9c: Percentage of recipients aligned to specific policy objectives or payment conditions — Income Support for Seniors
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Table 2.1.10: Program performance criteria and associated milestone/standard
Table 2.1.11: Payment accuracy
Table 2.1.12: Percentage of recipients with debts by type and status
Table 2.1.13: Percentage of recipients receiving Family Tax Benefit by payment method
Table 2.1.14a: Number of recipients — Family Tax Benefit Part A and B
Table 2.1.14b: Number of recipients — welfare payments (excluding Family Tax Benefit Part A and B)
Table 2.1.15a: Number of children — Family Tax Benefit
Table 2.1.15b: Number of children — Child Payments
Table 2.1.16: Administered outlays
Table 2.2.1: Performance criteria for Purpose 2 Families and Communities
Table 2.2.2: Percentage of assisted individuals and families with improved circumstances in areas relevant to individual/family needs
Table 2.2.3: Percentage of assisted individuals and families who achieve individual/family goals related to building capacity and connections
Table 2.2.4: Extent of progress in implementing the National Plan to Reduce Violence against Women and their Children 2010–2022
Table 2.2.5: Extent of progress in implementing the National Framework for Protecting Australia’s Children 2009–2020
Table 2.2.6: Program performance criteria and associated milestone/standard
Table 2.2.7: Extent of satisfaction with services
Table 2.2.8: Extent of community and service system capacity and capability improvement
Table 2.2.9: Percentage of assisted clients who are from priority groups or disadvantaged Communities
Table 2.2.10: Percentage of new parents supported to take paid parental leave
Table 2.2.11: Number of individuals and families assisted
Table 2.2.12: Number of organisations contracted or receiving grant funding
Table 2.2.13: Administered outlays
Table 2.3.1: Performance criteria for Purpose 3 Disability and Carers
Table 2.3.2: Percentage of assisted jobseekers in employment three months following participation in Employment Services
Table 2.3.3: Extent of employment outcomes for people assisted through Disability Employment Services
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Table 2.3.4: Percentage of assisted people with disability, mental illness and carers with improved knowledge, skills, behaviours and engagement with services
Table 2.3.5: Progress in implementing the National Disability Strategy 2010–2020
Table 2.3.6: Extent of contribution to create an effective and sustainable National Disability Insurance Scheme
Table 2.3.7: Program performance criteria and associated milestone/standard
Table 2.3.8: Extent of satisfaction with services
Table 2.3.9: Percentage of assisted clients who are from priority groups
Table 2.3.10: Number of clients assisted
Table 2.3.11: Number of organisations contracted or receiving grant funding
Table 2.3.12: Value of funding transitioned to the National Disability Insurance Scheme
Table 2.3.13: Value and number of Sector Development grants supporting the expansion and diversification of the market sector and workforce
Table 2.3.14: Administered outlays
Table 2.4.1: Performance criteria for Purpose 4 Housing
Table 2.4.2: Percentage of Commonwealth Rent Assistance income units in rental stress before and after receiving Commonwealth Rent Assistance
Table 2.4.3: Percentage of NRAS households in rental stress before and after NRAS discounted rent
Table 2.4.4: DSS contribution to Commonwealth/State agreements for housing and Homelessness
Table 2.4.5: Percentage of Commonwealth Rent Assistance income units paying enough rent to receive the maximum rate of assistance
Table 2.4.6: Program performance criteria and associated milestone/standard
Table 2.4.7: Percentage of participant compliance for the relevant NRAS year
Table 2.4.8: Number of Commonwealth Rent Assistance income units
Table 2.4.9: Number of NRAS incentives issued for the relevant NRAS year (Cash and Refundable Tax Offsets (RTO))
Figure 3.1.1: Our governance structure, as at 30 June 2017
Figure 3.1.2: DSS planning
Table 3.1.1: Payment accuracy — by payment type, as at 30 June 2017
Table 3.2.1: Relevant parliamentary committee inquiries in 2016–17
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Table 3.4.1: Trends in departmental finances
Table 3.4.2: Trends in administered finances
Table 3.4.3: Consultancies in 2016–17
Table 3.4.4: Total expenditure on new and ongoing consultancy contracts — 2014–15 to 2016–17
Figure A–1: Changes in ministerial responsibilities for our Department during 2016–17
Table B–1: Agency resource statement 2016–17
Table B–2: Expenses and resources for Outcomes 1: Social Security
Table B–3: Expenses and resources for Outcome 2: Families and Communities
Table B–4: Expenses and resources for Outcome 3: Disability and Carers
Table B–5: Expenses and resources for Outcome 4: Housing
Table D–1: Ongoing staff employed, by actual classification, gender and location, as at 30 June 2017
Table D–2: Non ongoing staff, by actual classification, gender and location, as at 30 June 2017
Table D–3: Salary ranges by APS classification level, as at 30 June 2017
Table F–1: Payments to market research and polling organisations in 2016–17
Table F–2: Payments to direct mail organisations in 2016–17
Table F–3: Payments to media advertising organisations in 2016–17
Table G–1: Energy, waste and water efficiency measures and monitoring mechanisms
Table G–2: Environmental performance indicators
Table J–1: Reconciliation outcomes, as at 30 June 2017
Table J–2: Outstanding reconciliation debt, as at 30 June 2017
Table J–3: Recipients with tax refund reconciliation offset, as at 30 June 2017
Table J–4: Average adjusted taxable income for reconciliation debtors, as at 30 June 2017
Table J–5: Average adjusted taxable income by claim type, as at 30 June 2017
Table J–6: Adjusted taxable income across ranges, as at 30 June 2017
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Alphabetical index
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Aboriginal and Torres Strait Islander peoples employment (DSS), 105
Aboriginal and Torres Strait Islander Australia Foundation Course, 105
Aboriginal and Torres Strait Islander Staff National Committee, 106
Aboriginal and Torres Strait Islander Workforce Strategy (DSS), 105–106
Aboriginal and Torres Strait Islander Longitudinal Study of Indigenous Children, 191
Aboriginal and Torres Strait Islander Working Group, 54
ABS Survey of Disability, Ageing and Carers (2012), 36
ABSTUDY Living Allowance, 27, 30, 33–34
payment accuracy, 92
secondary and tertiary, 27, 30, 33–34, 44, 46
Accessibility of Disability Support Pension for Remote Indigenous Australians report, 97
people with disability, see Disability, Mental Health and Carers (Program 3.1)
employment services, 3, 4, 9, 66–67, 72, 97, 136
improving outcomes, 64–65
income support, 30, 33, 35, 39, 43, 46
increasing support, 1
performance management, 86, 104
performance pay, 108
Policy and Regulatory Reform Committee, 85
portfolio
ministers, 15
responsibilities, 15, 172
structure, 10–11
Portfolio Budget Statements (PBS) (2016–17), 19,
Privacy Commissioner, 95
private rental market, 74, 76, 79
procurement, 113
Program and Delivery Board, 87
Program Support (for Outcome 1), 21
results, 22
Program Support (for Outcome 2), 47
results, 48
Program Support (for Outcome 3), 63
results, 64
Program Support (for Outcome 4), 74
results, 75
programs, structure, iv-v
Disability and Carers (Outcome 3), 63
Families and Communities (Outcome 2), 47
Housing (Outcome 4), 74
Social Security (Outcome 1), 21
Public Governance, Performance and Accountability Act 2013 (PGPA Act), 18–19, 88, 90, 111–112, 121
Public Interest Disclosure Act (2013), 94
Public Service Act (1999), 108
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Purpose 1 — Social Security, 21–46
activities, 21
performance criteria, 23
programs, 21
results, 22, 24–46
summary and analysis, 22
Purpose 2 — Families and Communities, 47–62
activities, 47
performance criteria, 49
programs, 47
results, 48, 50–62
summary and analysis, 48
Purpose 3 — Disability and Carers, 63–73
activities, 63
performance criteria, 65
programs, 63
results, 64, 66–73
summary and analysis, 64
Purpose 4 — Housing, 74–81
activities, 74
performance criteria, 75–76
programs, 74
results, 75–81
summary and analysis, 75
purposes, summary, 19
R
Random Sample Survey, 91
Standing Operational Statement, 92
Reconciliation Action Plan 2015–17 (DSS), 105, 106
refugee settlement, 2, 16, 20, 47, 48, 59
see also Humanitarian Settlement Services (HSS) program
regional offices, 12–13
rehabilitation (DSS), 107, 109, 189
rental affordability and stress, 76–77
Rent Assistance, 74
administration, 75
cross-program results, 74–77, 80
income unit, 79, 81
recipients, 76, 79
resource statements (2016–17), 173–182
risk management, 6, 84–85, 88–89, 137
fraud risk assessment, 90–91, 183
S
Safety, Rehabilitation and Compensation Act (1988), 109
Secretary, 7, 15
committees reporting to, 84–85
review, 1–3
Sector Development grants, 65, 73
Senate Community Affairs Legislation Committee, 97
National Disability Insurance Scheme Savings Fund Special Account Bill (2016), 99
Social Services Legislation Amendment (Transition Mobility Allowance to the National Disability Insurance Scheme) Bill (2016), 99
Fairer Paid Parental Leave Bill (2016), 100
Social Services Legislation Amendment (Omnibus Savings and Child Care Reform) Bill (2017), 100
Senate Community Affairs References Committee, 97
Adequacy of existing residential care arrangements available for young people with severe physical, mental or intellectual disabilities in Australia, 98
Violence, abuse and neglect against people with disability in institutional and residential settings, including the gender and age related dimensions, and the particular situation of Aboriginal and Torres Strait Islander people with disability, and culturally and linguistically diverse people with disability, 98 C
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Indefinite detention of people with cognitive and psychiatric impairment in Australia, 99
The delivery of outcomes under the National Disability Strategy 2010–2020 to build inclusive and accessible communities, 100
Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the Better Management of the Social Welfare System initiative, 100
Senate Finance and Public Administration References Committee
Domestic Violence and Gender Inequality, 98
Commonwealth Funding of Indigenous Tasmanians, 99
Senior Executive Service (SES)
determinations, 108
remuneration, 108
Senior Management Group, 84
Service Charter, 94
Settlement Grants, 52
settlement services, 20, 48, 52, 57, 59, 61, 62
see also Complex Case Support; Humanitarian Settlement Services program
Shared Service Centre, 109
Sickness Allowance, 29–30, 33, 40, 44, 46, 92
Single Income Family Supplement, 39, 42, 44–45, 149
small and medium enterprises (SMEs), 113
Social and Community Services (Program 2.3), 47, 179
results, 56, 62
Special Benefit, 28–33, 39, 43, 45, 92
staff
55 and over, 106
Aboriginal and Torres Strait Islander, 105–106
capability development, 107
delivery network, 12–13, 84
diversity, 105–106
with disability, 107
non-salary benefits, 109
numbers, 13, 184–188
participation in national and international days, 105
performance management, 104
salary ranges, 188
statistics, 184–88
support for lesbian, gay, bisexual, trans, queer and intersex, 105