The Australian Government’s Online Service Delivery Agenda GTEC - Canada Ann Steward Australian Government Chief Information Officer Australian Government Information Management Office
Ann Steward Keynote - The Australian Government's Online Service Delivery Agenda
Dec 17, 2014
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
The Australian Government’s Online Service
Delivery Agenda
GTEC - Canada
Ann Steward
Australian Government Chief Information Officer
Australian Government Information Management Office
Coordinated and citizen-focused
Australian e-Gov Strategy
New Rudd Government - New Priorities
Increased Efficiency and Effectiveness
ICT Review
• Improve ICT governance• Improve agency capability• More effective & efficient management of BAU spend• Improve ICT skills development and management• More effective interaction with industry • Develop a whole-of-government data centre approach• Develop a whole-of-government sustainability plan
Recommendations
Coordinated Procurement
Aggregated buying power
► Microsoft VSA ► Telecommunications ► Desktop computers ► Office machines ► Travel ► Accounting services
Green ICT
Sustainable Government
Service providers are required to:
– demonstrate environmental responsibility– conduct testing to demonstrate standards met– minimised environmental impact and report
annually on results– seek out the use of recyclable materials and
investigate the viability of using biodegradable materials where possible
– provide a take-back program for packaging
e-Government Services
Improving Government Interoperability
19
2529
38
4643
3734
28 2832
30
1310 10 9
0
10
20
30
40
50
2004–05 2006 2007 2008
%
Internet In-person Telephone Mail
Method of contact of most recent use of government services
Source – Australians’ Use and Satisfaction with-Government Services - 2008
3 9 1143
1113
5
15 14
56
1512
5
60
11
52
165
41
20
37
25
0
10
20
30
40
50
60
70
80
All Most Some A few Just one None
%
2004–05 2006 2007 2008
Use of the internet to contact government in the previous 12
months
Source – Australians’ Use and Satisfaction with-Government Services - 2008
Australian Government Online Service Point
Easier Access to
Government Information
and Services
Addressing ICT Skills Shortages
Filling the Skills Gap
Related Documents
