Angela O’ConnorCEO and founder of The HR Lounge People make the difference.

Angela O’Connor CEO and founder of The HR Lounge

www.thehrlounge.co.uk

People make the difference



The Nature of the Challenge



72% Redundancies or reshaping

your workforce

92% Spending cuts

50% Joint working

41% Shared services



The Opportunities



Case Study: The Crown Prosecution Service



Context:

Staff needed to be on board if we were to succeed but…

They were more likely to be our assassins than our ambassadors



Staff confidence in CPS

2002 Staff Survey found:

– Poor satisfaction with CPS as a place to work (46%)

– Managers did not explain changes to staff (28%)

– Few opportunities for personal development (32%)

– Few think recruitment system is fair (27%)



2002 Staff Survey

Low morale in CPS also had an impact on our service

Just 44% of staff felt ‘the quality of service offered by the CPS was good”

This, in turn, has an impact on public perceptions



77%

69%

52%

51%

31%

-16%

12%

18%

21%

-22%

People’s Panel

Source: MORI

Fire Service

NHS Hospitals

Inland Revenue

Benefits Agency

Net InformedNet Satisfied

Courts

77%-16%

69%

52%

51%

31%-22%

21%

18%

12%



88% of staff with high commitment say it improves their performance (Source: MORI)

• Companies voted as “best to work for” yield higher returns to shareholders (Source: Fortune)

• Companies where staff understand organisational goals have a 24% greater shareholder return (Source: Watson Wyatt)

People links with business performance



Employees: brand alignment

improves productivity Committed to values of the organisation?

Yes86%

No14%

• Less than 1% felt their productivity had improved over the last 12 months

• Over 70% felt their productivity had improved over the past year

Source: MORI Case Study



Keys to advocacy

Being able to contribute Faith in the leadership/direction Organisational pride Communications

transparencyhonesty relevance



Race Equality Scheme now used as model of good practice by CRE

Turning staff into ambassadors

More than 300 people have passed through lawscholarship scheme – including administrators

who are now prosecutors

Major legislative changes successfully implemented



Our strategy:

Overhauled recruitment process Set up in-house schemes to develop and

support staff:– Managers’ development programme– Law scholarship scheme– New Employee Assistance programme

providing 24/7 support including trauma counselling.

Introduced Race Equality Scheme Improved internal communications



0

10

20

30

40

50

60

70

80

0 10 20 30 40 50 60 70 80 90

More face-to-face communication

% Actual

% Preferred

Internet e-mail

Grapevine/rumour

Immediate manager/ supervisor

Team briefings

Other newsletters

Press/ext media

Notice boards

Senior management

Video

Unions

Memos

Internal newsletter

Intranet



Turning staff into ambassadors:2004 Staff Survey

Satisfaction with CPS as

place to work

58% 46%

Experience of recruitment system is fair

55% 28%

Opportunities for personal development & growth

50% 32%

Managers explain the reasons behind changes

44% 28%

Quality of service offered by CPS is good

60% 44%

2004 2002



5 Simple things

Angela O’ConnorCEO and founder of The HR Lounge People make the difference.

Documents

hr lounge

angela oconnorceo

difference slide

challenge slide

business performance

support staff

staff confidence

mori case study slide