An Enterprise Business Technology Company CREATING COMPETITIVE ADVANTAGES THROUGH UNIQUE SOLUTIONS
Dec 22, 2015
An Enterprise Business Technology Company
CREATING COMPETITIVE ADVANTAGES THROUGH UNIQUE SOLUTIONS
About PositiveEdge Solutions
PositiveEdge Solutions (PES) is a global leader in business and technology services. Headquartered in Newark, California with
offices in Dubai – UAE, Bangalore & New Delhi – India. PES (PositiveEdge Solutions) offers software solutions and services that
solves customer-facing business challenges. Our mission
is to create the tools our clients need to be successful
and efficient with the benefit of having a competitive
edge.
Our solutions are based on our winning combination of
insight, innovation, and deep knowledge of numerous
technologies. We offer the best blend of skills—backed
by tools, methodologies, and best practices that reduce
the cost and risk of deployments.
With experience in global industries, we’ve partnered
with both fortune 500 companies and entrepreneurial
start-ups alike. We are driven by excellent service and
committed to every partners success.
Why PES
Unlike other business technology consultant companies, PositiveEdge Solutions transforms concepts into strategic action. With
exceptionally talented team players and forward-thinking leaders, we are committed to hiring and retaining only the best industry
professionals.
If you are seeking to work with energetic,
collaborative, out-of-the-box thinkers, then PES is your
team. Our team is not only results-driven but we
thrive on the success of our own accomplishments as
well as the success of our partners alike.
In partnering with PES, our clients trust us to
achieve results and to concur complex business
goals. With experience working with small start-
ups to fortune 500 companies, we continuously
stand up to challenges by servicing our clients with
tangible results that increase ROI.
Approach to Success
It takes more than technical expertise, experience, or a global team of talented people to get results. However, those are the
fundamentals needed to initiate a successful job. Our initial approach into any partnership is to establish great collaboration from start
to finish. This allows us to gain insight of our partners needs and ultimately assist them to the road of success.
Collaborative approach
Our approach for great collaboration is to gain insight to our
partner challenges which permits us to see the bigger picture
and the ability to form a conclusion to a successful solution.
Your PES team will get to know your organization and its
unique challenges on a personal level. This approach allows
PES to formulate an optimal innovative solution that positions
our partners for future growth.
Global Delivery Model
Reduced Time to Market
Global Teams
Increase Business Volume
Higher Business Agility
Reduced Business & Operational Risks
Lower Total Cost of Ownership
Responsive Resource Management
INCR
EASI
NG
BU
SIN
ESS
VALU
E
Initial Assessment & Planning
Global Delivery Model
Strategic Partnership
Business Objectives & Vision Business Requirement High Level Process Understanding Scope Definition & Cost Estimation Creation of Business Case/Project Plan
Highly Integrated Teams Planned Knowledge Innovation Centralized teams managed across Business Units Quality & costs of project assured
Implementation of Client’s dedicated Development Center/Offsite Delivery Center
Strategically aligned partners share goals, risks, and rewards Blend alternate channels of services delivery to create a highly adaptive
model Quality & cost of engagement assured
MANAGED
PES Advantage
PositiveEdge helps bridge the gap between packaged and
custom technology by extending the out-of-the-box
functionality and capabilities to fully customized
applications.
Irrespective of size or sector, PES provides
businesses with: One central database - providing a complete view
of all prospects, customers and suppliers
Complete customization to specific business requirements
Improved Communication & Collaboration
Automation - making it easier to perform administrative tasks
Enhanced staff efficiencies and effectiveness
Standardized & automated business processes
Enabling single source of truth of corporate information
Enabling smart decision making at all levels
Advanced analytics on Structured and unstructured data
Technology Solutions
PES Technology Model
CRM
Custom Application
Development
Portal Development
CMS – SharePoint
Web development
Quality Assurance
Maintenance
Business Intelligence
Mobile Solutions
Cloud Computing
Social Media Integration
Project Management
CRM
Web development
Cloud / On-Premises
Business Intelligence
Social Media, Mobility
Portal development
Mobile Platform
Web Platform
Social Media
InternetCloud
ScalableQualityFlexibleSecure
Industry Verticals
Business Intelligence Case Management Funds Management Grant Management
Provide an efficient one-stop service to citizens, recruit new businesses to communities and manage grant requests and funds with PES services for government.
PES has the depth and breadth of experience and expertise that you need to achieve your business goals and succeed amidst the fiercest competition.
Improve:
Financial Services
From retail banking and wealth management to insurance, Positive Edge can give you a comprehensive view of your customers so you can:
Improve:
Advisor Platform/Wealth Mgmt. Institutional Client Platform Customer Knowledge Insurance Agent/Broker Services
Manufacturing
Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.
Improve:
Channel Management Champaign Management Service Management Business Management
Government
Industry Verticals (cont.)
Project Management Resource Management Customer Management
Get tools to boost your success, whether your firm is in IT, advertising, legal, accounting, engineering, real estate, or another service industry. With PositiveEdge you can:
Professional Services
PES has the depth and breadth of experience and expertise that you need to achieve your business goals and succeed amidst the fiercest competition.
Improve:
Health Care Provider
With PositiveEdge healthcare providers are improving the delivery of care, lower costs, and helping patients manage their health.
Improve:
Information Management Referrals Management Business Process Business Intelligence
Media
PositiveEdge helps media companies become more successful by better serving the needs of their audiences and partners.
Improve:
Advertising Broadcast Publishing Studio/Post-Production
Featured Clients
Large Implementation of MS CRM 1600+ users xRM (Renewals) + Portal using Sharepoint Data Warehouse Design, ETL and Reporting
MS CRM Implementation Marketing, Sales, Customer Service, Technical Support
MS CRM System for Bio Marker Opp. tracking xRM with Pharma Specific Extensions
MS CRM Implementation for Real Estate Tracking xRM (Real Estate Investment) + Sharepoint Integration
MS CRM Rollout to 350 Users across India xRM implementation for different operations
functionality
Success Story – RocheA Leading Life Sciences Company
Challenges
Roche needed a system that would allow them to track customer requests as well as manage the transitional stages including centralized system for R&D opportunity management
Tools & Technology
Microsoft Dynamics CRM Microsoft .NET SQL Server SQL Server Reporting Services
Solution
PositiveEdge implemented a comprehensive multi step, multi user opportunity management system
A complete XRM solution with visual and interactive elements was developed for ease of use
All the business rules were captured and implemented via advanced workflows and alert notifications
Success Story – NanoSolarA Leading Manufacturer of Thin Film Solar Cells
Challenges
Manual business processes hampered the production of test performances on incoming materials inspections
Tools & Technology
.NET 3.5 C# 3.0 SQL Server 2008 SQL Server 2008 reporting services Microsoft Visual Studio 2010 AJAX
Solution
Integration with Oracle database Integration with testing tools Timer jobs
Success Story – ServiceSource Inc.A Global Leader in Service Revenue Management
Challenges
ServiceSource, Inc. needed a stable, scalable platform to keep up with the growing demands and to also manage customer service renewals for its large pool of global business partners
Tools & Technology
Microsoft Dynamics CRM SQL Server 2005 and 2008
Solution
Implemented a service revenue management system on a Microsoft Dynamic CRM platform.
Increased efficiency of Service Representatives due to new easy to use system.
Enabled Self Service for ach business partner portal Established Advanced analytics and dashboards for
business partners Enabled advanced cross-selling and up selling
opportunities with integrated knowledge base
PES - Intellectual Property Pool – LIVE CHAT
What is it
• Live support chat gives your customers answers to their questions on the spot in real-time, which increases customers' satisfaction level.
Business Benefits
• Facilitate another mode of communication to the customer
• Deliver a better customer support with personal and proactive customer service
• Reduced Operational Costs• Increased Sales and Improved Corporate Branding
Allows User To
• Serve queries from a customer effectively• Convert a particular chat session to a lead or opportunity• E-mail the current thread / chat transcripts to the customer• Refer the historical conversation with the customer• Initiate a chat with the user hanging onto a specific segment
on a portal
PES - Intellectual Property Pool - SMS CONNECTOR
What is it
• Connect with customers for better support
• Connect with Field Sales Executives
Business Benefits
• Drive business insights to generate new services revenue• Facilitate another mode of communication to the
customer• Deliver better customer support• Stay in touch with your clientele
Allows User To
• Create a case with Helpdesk• Notify Field Sales executives on the field about the scheduled
appointments via SMS• Respond the outcome of the meeting to CRM via SMS• Create and qualify lead via SMS• Run a Quick SMS campaign for specific customer base
PES - Intellectual Property Pool - 360 degree Customer View
What is it
• The 360 degree Customer View creates an integrated view of the customer – right across your organization. It captures all information pertaining to their accounts and interactions with an organization
Business Benefits
• Reduces time to market with new products and services by providing an accurate view of customer buying patterns and product service bundles
• Increases an effectiveness of a CRM user.• Marketing staff can leverage core data and segmentation
data to compile a customer feed.• Sales staff can use core data to provide more personal
and proactive customer service and thus can maximize up-sell and cross-sell potential.
Allows User To
• Serve customers effectively as all the aspects related to a particular customer are available in one screen.
• Enable real time information any where, any time & any device for fact based decision making
PES - Intellectual Property Pool - Go Social
What is it
• It allows Microsoft Dynamics CRM users to discover online conversations, identify influential people, and engage with them on social networking sites.
Business Benefits
• Extends CRM capabilities to engage conversations with customers and the market.
• New way of engaging customers with the brand and thus increasing the loyalty
• Identifies new business opportunities and improve cross/up-sell abilities through increasing contact with existing and potential customers
• Social media generates conversations about brands, products and customer experiences that an organization can follow.
Allows User To
• It allows Microsoft Dynamics CRM users to discover online conversations, identify influential people, and engage with them on social networking sites.
• Minimizing duplication with automation workflows• Users can post new information on multiple social media
platforms simultaneously• Users can capture unstructured data and can covert this into a
meaningful business information
PES - Intellectual Property Pool - Customer Portal
What is it
• The Customer Portal accelerator for Microsoft Dynamics CRM provides businesses the ability to deliver portal capabilities to their customers while tracking and managing these interactions in Microsoft Dynamics CRM.
Business Benefits
• It consolidates the functionality of Portal Integration, eService and Event Management into one consolidated portal.
• A complete Self Service Portal (SSP) that allows customers to log cases 24x7. • A rapid development tool to integrate your own or partner portal• This can be deployed on organization’s web server or on in the cloud with Windows Azure.
Allows User To• Search a resolution for the issues / challenges in
products or services referring the Knowledge Base available.
• Allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners.
• Enables information visibility by role, access level
PES - Intellectual Property Pool - Mobile Express
What is it
• It delivers customers a fast and familiar experience, helping sales, customer service, marketing and management professionals connect with their customers and each other on multiple mobile devices through a security-enhanced environment.
Business Benefits
• Works online and offline - seamlessly - Changes to the records are cached when offline and automatically synchronized when returns online.
• Increased productivity, Less effort – It shortens the reaction time as your sales force and Customer Support Representatives (CSRs) are able to communicate real time.
• Improve organizational communication by sharing , distributing customer interaction across the organization.
Allows User To
• Enable field workers to get instant access to customer data from most popular portable devices – smart phones and tablets.
• Enables 2 –way communication from corporate information system and mobile devices real time.
• Works off line mode as well.
Global Locations
PositiveEdge Solutions
CONTACT US:
Sunnil DadlaniVice President Professional Services925.216.9803Sunnil@positiveedgesolutions.comwww.positiveedge.net
THANK YOU
UAE:PO Box 500013, 203, EIB Building #5Dubai Internet CityDubai, UAEPhone: +971 4 4469713Fax: +971 4 4469703
BANGALORE:#597, Maple15th Cross Ring RoadJ P Nagar 6th PhaseBangalore-560078Phone: +91-80-22441636,+91-80-26655597(Sales)
GURGAONPO Box 500013, 203, EIB Building #5Dubai Internet CityDubai, UAEPhone: +971 4 4469713Fax: +971 4 4469703
Corporate Office:39899 Balentine Drive, Suite #300Newark CA 94560Phone: 510-315-0061Fax: 510-315-0061