An alternative approach to housing management in remote communities Hal Bisset Ward Bisset Consulting March 2015
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An alternative approach to
housing management in
remote communities
Hal Bisset
Ward Bisset Consulting
March 2015
Healthy Homes
Healthy People
Healthy Communities
Housing & Health
...building sustainable communities...
Housing & the physical environment...
Housing
Power
Water
Rubbish
Waste Roads
Animals
Pests
Housing & the social environment...
Housing
Emergency Services
Health
Schools
Aged care Family
Support
Mental Health
Drug & Alcohol
4 Ward Bisset Consulting
Housing & the economic environment...
Industry Training Work
Income Housing
costs
Housing & financial viability- supply
Community Equity
Philanthropic Grants
Government Investment
Bank Debt
Housing Capital Account
Land
Services
Design & Planning
Construction
Consultants
Project management
Housing & financial viability - management
Rental Payments
Rental Subsidies
Government Subsidies
Housing Management Account
Insurance
Utilities connections
Responsive Maintenance
Planned Maintenance
Administration Interest Payments
Lessons for housing management in remote communities...
Integrated & place based Community engagement
Commercial focus Professionally managed
Housing Management
A community housing model for remote communities...
Indigenous Community Governance Organisation
Registered Community
Housing Organisation
Responsible Government
Housing Agency
Resident
Housing Advisory
Committee
Maintenance Contractors
Transparent & responsible financial management...
Remote Community Housing Management
Trust Account
Responsible
Government Housing Agency
Tenant
Administration Costs
Community Engagement
Costs
Maintenance Costs
Property Costs
Registered Community
Housing Organisation
Working with communities through clear roles...
Housing Advisory Committee Community Housing Organisation
Represent Indigenous Community Governance Organisation
Consult with HAC in accordance with agreed Memorandum of Understanding
Advise CHO on housing priorities particularly maintenance priorities
Manage all dwellings in accordance with the Residential Tenancies Act
Advise CHO on relevance and implementation of policies and procedures
Manage all dwellings in accordance with agreed culturally relevant policies and procedures
Support CHO in application of agreed policies and procedures
Maintain all dwellings in accordance with agreed health and safety standards
Advise CHO on allocation of vacant dwellings
Engage Tenancy and Property Management Officers from the local community where possible
Providing the right staff on the ground...
Community Housing Manager
Property Maintenance
Officer
Tenancy Management
Officer
Maintenance Contractor
Keeping the rules relevant, simple and understandable...
The Rules The Reasons
Pay the rent If the rent is not paid then the houses will not be maintained and everyone in the community suffers.
Look after the property If you don't look after the property then it will become a safety risk and a health hazard for all of those who live in the house.
Respect your neighbours If you don't respect your neighbours how can you expect them to respect you - respect means people remain safe, children get to sleep, rubbish does not build up and properties are not damaged.
Managing the risks to both community & government
Responsible Government Agency
Regulator
Funder
Registered Community Housing Organisation
Central
Indigenous Community Corporation A
Indigenous Community Corporation B
Indigenous Community Corporation C
Registered Community Housing Organisation
Northern
Indigenous Community Corporation X
Indigenous Community Corporation Y
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